Ask The Community

When will issue with the List Subscriptions API be fixed, on listing active subscriptions no records are returned.

We were impacted by the outbound sms outage today. We followed the workaround provided by the status page, removed our numbers assigned to the approved campaign and tried to re-assign them. One of the numbers failed to be added immediately no matter what we tried. Support told us that we have to call TCR team in the morning. Any other suggestions? Side note, we received notice that there were SMS setup error white assigning number at 11:31AM today while no action was taken from our part. 

Our TCR for using SMS was approved a long time ago (early 2023) and lots of our staff have been able to send outgoing SMS messages, despite them not being listed in the TCR registration. Two questions:Why do we have a list of users registered when essentially everyone can send SMS messages via the RC Phone app?  When this service interruption is resolved, will our staff be able to resume their normal SMS activity? And by regular, I mean they randomly text individual customers about appointments. -John

When voicemails go through our company’s call queues, they end up on the shared team email with the transcription. We have stopped receiving them as of 3 this morning. Has anyone experienced the same thing? Under notifications for these numbers, Voicemail messages by Email is checked.

my SMS SERVICE suddenly blocked with notifying me and they are telling me about some TCR services. i have been using SMS services for more than an year now. they are not co-operative and don’t know how to fix the issue. not have good expereince.   

I can’t sent messages 

I’m on my 9th (yes ninth) in 7 months. How many submissions and subsequent “corrections” did you have to make before you were finally accepted and registered? Or are you like me and still sitting in purgatory?  If you finally got registered, please share your tips and tricks! 

In the phone settings for Incoming Call Information, there is the option to turn on “Add Special number” to the end or beginning of an incoming caller’s caller ID to help identify the reason for the call.I tested it with my un-related personal cell phone number after I changed this setting to “222” at the “End” position, but there was no difference to the test calling experience then before applying the setting. My questions for the community is if others are using this or if attempts were made and it’s just not a popular function?Ring Central Desktop version: 25.1.1011.13342 WindowsScreenshot for reference.  

Hi all,I am new to ring central and have been tasked with setting up our system to ring to paging system after hours. However when following the instructions on the guides I have found I am either missing some of the settings in admin portal or the setup they show is quite different. I have already setup business hours but could use some guidance on setting up the rest. The setup is not very intuitive and nothing like when I administered a Mitel system. Thanks in advancePete

Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?

What does  Forward to : *85$Tinvite$ error mean?

In historical interaction reports there is an option under agent group named N/A. RC tells me that these are calls where a customer hung up before reaching an agent. Does anyone have a more detailed understanding of how calls end up in this bucket? Are they dropping while in the IVR or possibly while listening to announcements?  Thanks

Starting a new thread.  I am a new business and am having the same problems with TCR rejections that many others have posted about here.  Rather than tagging on their posts, I am creating a new thread.Moderators- please connect me with a Ring Central Executive who can get my TCR registration completed. I have already spoken with TCR support team and got rejected after their guidance.Thank you! 

I’ve been trying to implement websocket in Laravel app. I’ve SMS UI ready but in order to make it work live I wanted to use ringcentral websocket.I made a scheduler command which when run should invoke connection while keep checking if it is active every 5 sec. <?phpnamespace App\Console\Commands;use App\Services\RCWebSocketService;use Exception;use Illuminate\Console\Command;class RunRingCentralWebSocket extends Command{ protected $signature = 'ringcentral:websocket'; protected $description = 'Run RingCentral WebSocket listener'; public function handle() { $service = new RCWebSocketService(); try { if ($service->initializeConnection()) { $this->info('WebSocket connected successfully'); while (true) { try { if (!$service->isConnected()) { $this->warn('Connection or subscription lost, attempting to reconnect...');

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

I have subcribed to  telephony events for an extension over a websocket. While checking the events received I am seeing events where the event field belongs to another extension for which the events are not subscribed. Which cases does the telephony events subscription return events for other extensions?

I am using a webhook through Zapier to create an event in RingCentral when an entry is  made on our website.I used this for formatting purposes.https://developers.ringcentral.com/api-reference/Tasks/createTaskNewIt will work perfectly about 10-15 times and then I get an invalid token error.  If I go back and re-copy the authorization, it work again for about 10 or so times and then fail.Is this generating a temporary token?   Do I need to do something different to create permanent authorization?

What is a chat id and how do I find it?I am trying to create a task automatically when a new form is submitted on our website.It’s asking forchatId*Internal identifier of a chat 

We are currently evaluating how to leverage the ConnectWise PSA with RingCentral for Voice. We want to be able to click-to-call out of ConnectWise and integrate our RingCentral DID’s, possibly automate some of the call-logging as well. Is this possible to do with ConnectWise open API? ConnectWise pointed me in the direction of RingCentral integrations directly.

Some of our staff are experiencing issues hearing callers. The audio is either too low or muffled until they adjust the system's volume. In RingCentral and Windows, the volume sliders are set to 100%. When we adjust the Windows slider, it temporarily resolves the issue for that call, but we have to repeat this adjustment for every call.

Does anyone knows how to get your Caller ID name displayed with Cricket phone provider ? 

Has anyone else migrated from MAX to CXOne Agent? It’s very buggy and is not user friendly. Are there talks of cleaning things up? For example, transferring a call takes 4 steps. And once the call is transferred you’re stuck in ACW until your timer runs out, you cant manually put yourself in another state.

I am at a loss.I’ve re-submitted 5-10 times. I’ve worked out all the details with RingCentral TCR Support.I updated things based on deep research online.I keep getting the same failed attempts.Can I just pay someone to update my site so that this goes through?I give up.

On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers as the number. I suggest allowing it to be changed to a name so it is easier to recognize or verify which company is currently selected before making an outbound call.

I am not able to generate Not able to generate Access/JWT token to access call recording. can any one help over me here.access/JWT obtain url:https://platform.ringcentral.com/restapi/oauth/authorize?client_id=4drDpYseocHd8K7E1R4DrN&redirect_uri=https://www.sumasoft.com/application-services/&response_type=code