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Hey all,I am looking for some guidance here on how to achieve a specific goal, this is to have sentiment analysis carried out on a real-time active call. Which when certain language is used on a call, a trigger or alert is generated to send to another user. What is the best approach to get this started? I have read over: https://developers.ringcentral.com/guide/voice/active-calls#sample-code-to-get-started-with-reading-user-active-callsIt does mention implementing webhooks and or push notifications but I would like some advice on the best way to get started with this from someone that has made this kind of configuration in the past.Thanks in advance

Do you have a web API that a 3rd party can use to access live audio streams on a VoIP call? What steps should a developer take to get access to it?

Trying to find out if Siri works with the RingCentral app so that I can make hands free calls while driving.

Currently, the Zendesk integration leaves a text note with the Start Time, End Time, and Duration of the call. The admin setup documentation instructs us to create custom fields on the Ticket object to track these values, but these values do not auto-populate. The RingCentral App should be able to push these values into the actual Ticket object fields as shown in the documentation, instead of just as a comment. Without these values, reporting and tracking around these metrics is not possible.

Trying to get actual OB data by Agent. In Campaign Summary By Skill I get a total of OB contacts. When I go into Agent Summary is only shows calls connected, not calls made to a disconnected number, continual ringing, doesn't result in a pickup, ect.Any insight on how to get a true OB number by Agent? I know they are making many more calls than is showing up in Agent Summary.

Why is my phone off

We are currently using the USB MXL microphone with Large Meetings for Rooms. The quality is good but you hear all noises in the room instead of just the presenter. I 'm searching for a compatible wireless microphone/s that could be easily moved depending on where the presenter is.

can you email us the manual phone instructions for the T42s model/1. we need to check voicemail messages, need PIN#2. all incoming calls are going directly to Voicemail, we need to take it off this feature.

We had been using an AUDSOM AW615 webcam for video meetings and all of a sudden it stopped working with Ring Central, but still works will all other video chat/meeting software. Wondering why a camera that formerly worked with your software all of a sudden would stop but still works with everyone else?

I was curious if Admins can disable regular users from deleting their own posts. So for example, say Sarah posts messages on Glip. Can I make it so that Sarah can't delete any of her own messages and only Admins can delete any messages? If so, how can that be done? Also, can I make it that Sarah can't even edit any of her own posts? If so, how can that be done? And is it possible to make it so that none of the non admin people can delete or edit any of their posts...not just poor Sarah?

There was a change recently made within the RingCentral App (Glip) that has suppressed the limited Administrator functions we had available to us.For example, I used to be able to click "People" and "Teams" to see all of the Guests and Teams that our company has active. I could also re-send activation emails for guests who let their activation email expire through the People panel to assist our employees who have teams with their clients.Can we get these functions back? Were they suppressed to accommodate for other Administrative functions on the roadmap? Will there be bigger Administrator functions soon?Account type: U.S.Related case number: N/ADetailed description of problem: see notes abovePrevious troubleshooting steps taken: n/aSoftware version: Version: 19.8.1 (E. 2.0.14); Build: 1095 (rev. 666395a)Number of Users affected: 400

We are attempting to configure the AVOXI virtual number service to call forward to our RingCentral instance, AVOXI has a VoIP/SIP/Softphone forward option, and we are unclear of the configuration and cant find anyone at RC that can help. They also have an option to just call forward to a number, but the VoIP/SIP/Softphone option is less expensive. has anyone used a third party service like AVOXI to rout numbers to RC?

I had an interesting experience the other day with a user that was new to our organization came into my office, saying that I should check the security settings of our Glip site because he was able to create his own account and "Get in".This caused me a bit of panic until I discovered the following:Because his e-mail was associated with the same domain as mine, when he created his ID, Glip recognized that we already had a Glip instance configured and it added him to it. To its credit, Glip confirms the user's "legitimacy" by making them click on a link in an e-mail that gets sent to their supplied address before activating the account.While he was able to get in, he was able to get into the "Organization-wide" team, but none of the individual teams that we had configured.He was able to see/IM others in the organization.I suppose it could be argued that this is a great feature that simplifies administration/rollout of the product but I don't really

I have installed the Ring Central app on my computer and i have been trying to log into the app, but whenever I do, it stops me from logging in and gives me the message, "We are experiencing an issue with servers. If the problem persists, contact support for help." I had another person sign in on my device and they got logged in no problem, and it gives me this message whenever I try to sign in on other devices too. I am the only person I know of at my organization that has this problem. This is in the U.S. if that has any impact.

I've been using a Free Glip account for a few months (I'm the administrator of our little team), but now I am unable to log in from my desktop, Windows 10 app version 19.04.8 (E. 2.0.14) Build 922 (rev. 74530b7). I get either 'RC request failel' or the following message:The *my full email address* company is already on Glip with a different RingCentral Office account (UID *10-dig #*) than yours (UID *different 10-dig #*). Please contact customer support and provide them with a copy of this message.Also, tried from browser (Chrome) - same thing. My mobile devices (Android phone, iPad) are still connected luckily!

I have an android phone and for some reason I can't use the mobile app for faxing. Whenever I need to fax something, there is no option for me to attach the document. The document tab is empty.

We are considering pursuing this in our org.It would be helpful to have the call pop when someone calls in, but beyond that, what is possible? Can we automate processes with process builder based on actions taken within the dialer?

I purchased a Cisco phone from RC and got the phone with absolutely no instructions on how to use it.

Toll free billing increments seem to be some of the highest I have ever experienced. Previously I used AT&T and then Birch/Fusion. Both charged for 30 seconds minimum per call but then 6 second increments after that. RC rounds up every 30 seconds which i feel is a terrible way to treat customers with high volume toll free. My telecom service expenses have almost doubled due to toll free costs. Having IP phones in a cloud PBX with some additional features does not outweigh the cost of toll free being charged. Shopping around...

We are gettingreports of customers unable to log into RC Meetings. Getting either error"Can't connect to our service. Please check your internet connection"or a grey screen with 'Error 104113'If you are receiving this error please open a support case using the button below and include the requested info.Run a tracert to ringcentral.zoom.us and include a screenshot in your case. How do I run a "tracert" (traceroute) report?Include the software version of the RingCentral Meetings application you are running.Your ISP and location (city & state)Copy and paste the following into your case notes: RC Meetings login/performance issues - Parent 05474630 | CT-18682

1 New Canada RC account 2. N/A 3. We field tech support requests via telephone and email and was wondering if there was an extension or API we could use to create a Team that would allow allow emailed Support requests to populate in that team. Similar to a call que yet specifically dedicated to email support requests. Any suggestions of add ons or work arounds would be greatly appreciated. Cheers from Canada

Help, in the new app (blue R instead of blue phone handle) there is no longer a search bar at the top so I have no way to search prior voice mail messages (by name from contacts or by #) as I was able in the old app. I called tech support and was told sorry there is no way to search messages. Is this true?

My web hook is being called every time a SMS is received or sent. However, sporadically new sent SMSs are flagged as updated as opposed to new, and thus do not contain a message id to reference. Is there logic to this? They are all new messages.

I deleted a person recently and I would like to recover some information that was included in private chat. I know that it is possible to see all message from that person in regular Team thread but I did not find a way to recover private conversations.

How can I see what calls are refused