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add fax feature

We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting?

In call recordings, I noticed that one of my calls stopped recording prematurely. The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording. I have been escalated to Tier 2 by RC and am awaiting a response. Has anyone else had this problem?

I think I am correct, but you can send out invites to more than your license allows, correct? So if I decide to upgrade to 300 plan, I can send invites out to 500 people and whoever accepts gets in up to the 300 allotted. Correct?TY

I have a business account with 8 lines. I have created a zap that allows a SMS text to be sent automatically if a "Column" is updated on a google sheets account.I recently did this and some got sent but an error populated stating the request rate was exceeded. Does anybody know how many texts per minute can be sent?Also, anybody familiar with building out a custom platform that would allow for MMS, and roughly 2-3k messages per day?

Hi,I can't manage to Log In using my App on my phone, to be abble to receive work calls on my phone. I tried logging with the Express way, but when I open the link in the email I receive, it just loads with never bringing me to any website/page. And if I try to connect manually, it says that I have an authentification error.But I am abble to connect on my laptop with Google Chrome. So I know all my info to log in.The Facebook chat didn't want to help me with this one. And I tried to sent a Ticket, but I can't log in on the support website for the same error.I need this for work.Also, it used to work on my previous phone. I've changed of phone and now it doesn't want to work.I have a Samsung Galaxy S9.Thanks.

I am logged into my account online & I can't find text messages anywhere. I have both sent & received text messages via RingCentral. I see the "Messages" area where I can listen to voicemail & view incoming faxes. I cannot find text messages anywhere. I can view them in the app, but not while logged in on the website. HELP! Thanks!

Hi all,My first post and a new client - we are trying to get about 25 staff on ringcentral asap but some staff are having issues calling out on their corporate issued devices (which have a vpn) are there firewall ports that we need to have open? Disabling the firewall and vpn is not an option.Thanks,Sarah

I am referencing this link and using the RingCentral .Net SDK. After getting my response from the request, I try to access the navigation.lastPage.uri value and I get the navigation.firstPage.uri value.This is what my params look like:ReadCompanyCallLogParameters companyCallLogParams = new ReadCompanyCallLogParameters {     dateFrom = ((DateTime) SqlDateTime.MinValue).ToString("yyyy-MM-ddTHH:mm:sssZ"),     page = 1,     perPage = 1000,     view = "Detailed" }; AccountCallLogResponse response = _client.Restapi().Account().CallLog().List(companyCallLogParams);Is this a mistake or am I missing something? I know that my response should have many pages of records but it is returning the

Hi There,We have been able to successfully create, delete webhook subscriptions using PHP and REST API. Everything was working perfectly fine until we had our app published for production and we have noticed a strange behavior or unexpected behavior which is not present in Sandbox mode.In Sandbox: We sent a sms which works fine and once someone replies we get that replies from Webhook and process it as required.In Production: Once we sent an sms our webhook automatically gets called for the sent SMS and is responding back with the data of sent SMS not received. That behavior is not present in Sandbox mode and our webbook is only being called once we have a reply from someone.Can you please help me understand why is that and where is something wrong? Why we have different behavior from the same app and account.

I'm unable to get my built-in webcam working during a meeting on my MacBook. When I go to Video Settings, the only option I have is FaceTime HD Camera. My Macbook webcam never turns on. I've been unable to find any insights within help, support forums or within system settings. I don't have this issue with Google Hangout, GoToMeeting, etc. Please advise.

I am trying to update our voicemail greeting and I have uploaded the recording by going to Users--> selecting the extension --> Messages --> Edit voicemail greeting. I have updated all of our extensions but when the number is called it still plays the old greeting.

Hi Team, when I login on my phone via ring central to join a conference, I do not hear audio but I can see the video. Please help.

Hello, I just spoke for about an hour with a Ring central support tech , because I want all my call to be forward to my cell and she tray and was ok now somebody call and when to voice messager what is wrong.

I'm currently experiencing two issues with fax. I've tried to speak to an agent via Live Chat but no real human agent is available after waiting over an hour :(1. My client tried to fax the document to us, he kept getting the 'line is busy' signal. (tried two different days) We have a separate fax number from the phone number and no other fax was received during those times, so not sure how the line could be busy.2. I faxed the PDF file from RC App to a government agency, but the recipient is saying that the received file appears almost whited out and would like me to replace the ink ?! I asked if they are using the traditional fax machine, she said they are also using the electronic fax.Would appreciate any help!

Can you schedule a conference call for a date in the future?

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free?

When requesting presence information for multiple extensions (https://platform.ringcentral.com/restapi/v1.0/account/~/extension/1868975015,1943182015,etc...), I get a weird "boundary" in the response that is messing everything up.--Boundary_3591_2052943368_1481849425687 Content-Type: application/json { "response" : [ { "href" : "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/1868975015/presence";, "status" : 200, "responseDescription" : "OK" }, { "href" : "

In the Polycom user guide for VVX business IP phones, it mentions using a Polycom wifi wireless network adapter to connect to a wireless network. Can any generic USB wifi adapter be used with the VVX 450 office phone, or do I actually need an adapter from Polycom? I currently have a Netgear AC600 Dual Band adapter. If this brand of adapter will work, how do I set it up for use with my phone? In the office phone user guide, it says to insert the wifi adapter (while the phone is on) and select Start. When I insert my Netgear wifi adapter, nothing happens. Does this mean that only the Polycom wifi adapter is compatible with my office phone?Thanks!

The caller made a call to me that is to RingCentral Embeddable widget then i accepted the call and after conversation completed i have end the call but from the caller side the call is not ended. Then at this time the caller himself should end his call.Please reply with solution to end a call from caller side also when the call ended by callee side.

VOICEMAIL, ALL CALLS AFTER 12 ARE GOING TO VOICEMAIL AGAIN. I HAVE CHECKED ALL THE OPTIONS. It says we are open 24 hours a day so this should not happen.

Option to install Ringcentral in Salesforce Sandbox is not coming

I found that after updating the RingCentral Phone softphone app to version 20.1.0.38205, my HUD is empty and I am not able to add my team members back. Anyone else experience this? I'm hoping this is not happening with our ~400 users who are mostly working remotely.

Users upgraded last night to 20.1.0.38205 and now their previous options listed under HUD on the Ring Central Phone desktop app are gone and the Create button is greyed out

Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.