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Hello, having issues with my RingCentral app and RingCentral web (chrome) I am unable to rcvd or make calls the phone button does not highlight green its GRAY. I have restarted my computer few times my RingCentral shows I am completely ''OFFLINE'' BUT when I log on my cell phone app everything works OK any advice.

When using the Agency Zoom integration with Ring Central, and trying to initiate a call from Agency Zoom to a Disconnected number, the call just rings and rings. But when we try to call the same number directly from Ring Central it immediately notifies me that the number is disconnected. Please Advise.https://www.loom.com/share/7a519edd74b741419b54e846a87e47cb?sid=f84a3367-93ae-4d7b-a353-347273e7530a

I’m changing services due to the sms limit and have been trying to port my number out for weeks. I have talked to my account manager which was not helpful at all. I need to be able to port my number asap or I will be canceling all my numbers with RingCentral. I have given T-Mobile all the information that RingCentral told me to give them but there is still service errors. I need help asap! Please

I making call log request using JWT token i think its tied to only one extension hence returning only fax logs.please suggest how do i generalize JWT token or any other ways to get all logs

I am not getting sms enabled phone number despite several configuration changes. The latest change was to reassign the company number to a user x102 with Auto Receptionist permissions enabled. Still no go. Following online guide. please advise

I'm converting a Winforms app written in 2016 to core using RingCentral.Net 6.1.0. I've studied GitHub code and only need Oauth like we've been doing since 2016. I can instantiate and add an extension successfully to the RestClient but when I make an API call I get a null object reference. Debugging the RestClient object the token is null. The exception message isn't clear what is null, except I can see the Token property of the RestClient is null. See below.

We need to receive notifications for specific events in RingCentral CX, specifically when an agent connected in a call (call start) and when the call terminated (call end). It's crucial for us to obtain important metadata, such as agentID, during these events.We have successfully implemented similar capabilities for RingCentral MVP using a dedicated webhook for this purpose. However, we are unsure about the equivalent approach in RingCentral CX.After conducting research, I came across Call Streaming as a potential solution. However, we do not require audio data, and we would prefer not to use WebSocket. I also found mention of a Web Services webhook, which seems promising for our use case, but unfortunately, there is limited information available.Could you guide us on how to implement a webhook in RingCentral CX that can notify our server specifically for call start and call end events, without incurring additional costs such as audio recording, as it is unnecessary for our require

Why does the status page show for Americas Inbound calling an inbound calling outage for China? Shouldn't this only be listed under APAC?"A portion of customers with numbers in China may be experiencing the inability to receive calls."

Hey, guys.I have just recently started working with Ringcentral platform and Ringcentral API in particular. The Developer Guide and API Reference are well written and contain a lot of helpful information.The thing I'm missing though are some guides on how to cover specific workflows.The task I have is to sync calls users made in Ringcentral to external CRM app.I figured it would be good to use a webhooks for that matter.I subscribe to Account Telephony Sessions Event for Disconnected calls only./restapi/v1.0/account/~/telephony/sessions?statusCode=DisconnectedAs far as I can tell, there are about 3-4 "Disconnected" webhooks fires for every call.So I need to filter those somehow to process only one that I really need.By trial and error I found out that webhooks with "reason" ('body', 'parties', 0, 'status', 'reason') CallerInputRedirect and BlindTransfer can be ignored (?).Maybe something else can be dropped?Then I drop webhooks wi

Hello, Was Just wondering if there is a way to have alerts show up on the screen for my employees during the actual time frame. Ultimately, I would like to use it for inside of a team to have it alert them ex: 1:00pm for an event, and they check mark it off when completed.

I've added a couple of posts/comment in the developer forum and after almost a week I still seeing the following messageThis post is currently awaiting moderation. If you believe this to be in error, contact a system administrator.and the post is not public available when we navigate on the site. I did not have any issue in the past...

Does anyone know if we can Dial Zero internally yet and it connect the call to a pre-determined ext?

I have been an RC customer for several years, and we have yet to be able to pick up the phone, press zero and ring the Operator (Ext). Will this feature (something that every other VoIP provider seems to offer) become a reality for RC clients soon?

i am faceing this issue in my reactjs applicationsmy package.jsonwebpack.config.js file

Having trouble getting fax attachment using the following code.$rcsdk = new RingCentral( $CLIENT_ID, $CLIENT_SECRET, "https://platform.ringcentral.com" ); $platform = $rcsdk->platform(); try { $platform->login(["jwt" => $JWT_TOKEN]); }catch (ApiException $e) { // Getting error messages using PHP native interface print 'Expected HTTP Error: ' . $e; exit ("Error message: " . $e->apiResponse->response()->error() . PHP_EOL); } $accountId = '######'; $extensionId = '#####'; $messageId = '#####'; $attachmentId = '#####'; $queryParams = array( 'contentDisposition' => 'Inline' ); $r = $platform->get("https://media.ringcentral.com/restapi/v1.0/account/{$accountId}/extension/{$extensionId}/message-store/{$messageId}/content/{$attachmentId}", $queryParams);Error ReceivedClient error

Has anyone heard of crosstalk issues on the RingCentral platform? We have had instances of two of our employees on their RC phones will be on a call and hear either someone on another call or hear the system attempting to dial a call with the failed outbound call message played

Hi team,We are facing the issue while receiving the incoming calls, it start informing that our mail box is full. We also tried to remove the inbox mails but that doesn't work well, So can you please suggest us how can get out of this.

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

In their API documentation, the instructions referenced https://engage.ringcentral.com, but I do have a free developer account and I need to authenticate and call API. How to authenticate and call API for DEV? What is the correct URL?

My desktop RC rings when i get a call, but the app only displays for barely a second on my mobile phone with not enough time to answer the call.

If I loose my ISP, can ring central automatically reroute calls to a different location?

Hi,I am trying to use below solution(to detect websocket connection closure ) proposed at https://github.com/ringcentral/ringcentral-websocket-java but I am getting compile error stating that 'com.ringcentral.websocket.MyWebSocketClient' is not public in 'com.ringcentral.websocket'. Cannot be accessed from outside packageI am using ringcentral-websocket-0.2.0.jar . Can you pls suggest me how to fix this issue?Solution To detect websocket connection closure mentioned at https://github.com/ringcentral/ringcentral-websocket-java subscription.webSocketClient.closeListener=new CloseListener(){@Overridepublic void listen(int code,String reason,boolean remote){subscription.subscribe();}};

Our faxes are received via email from notify@ringcentral.com and sent to multiple internal recipients. However, the recipient list is quite outdated. How do I access which emails are to receive our faxes so that I may remove former employees and add newer? Several of the email addresses are people who are no longer listed in our Users tab.

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

Has anyone come across an option for when porting in a number to a new RC account and enabling SMS sooner due to the delay in TCR? We can't have this huge delay (up to 20 days) when new RC accounts open and waiting on TCR. If a customer was using SMS a day ago with an exiting number then ports over to RC there could be up to a 20 day delay, this is not good for their customers. RC should allow a 30 day grace period for port in numbers while waiting on TCR.