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I use chrome and gmail on a mac. Voicemails are forwarded to my gmail as attachments. All of a sudden all incoming audio mp3 attachments (voicemails) will not open - error message - there was a problem playing this audio file. Nothing changed on my end. Cannot seem to get it working - frustrated.,I use chome and gmail - all of a sudden when I click on voicemail attachment it says there is a problem playing the audio file and cannot listen to the attachment voicemail - help!!

I had some questions about blacklisted webhooks. I tried it on my end, but just wanted to confirm some things.Is there a way to get notified through email or other means that the webhook is blacklisted? It doesn’t seem like there is a way to know aside from making an API call to get the subscription. What happens to the events after the blacklisted webhook becomes active again? Will RingCentral retry sending the events?Thank you.

I have configured an Intune MAM policy and included RingCentral for Intune. I have an app protection policy including RC and all MS apps and have the app added to Intune (RingCentral for Intune > Google Play Store, not Managed Play Store). I’ve configured send org data to other apps is policy managed apps only and telecommunication data out to any dialer app.This is working for me on iPhone, SSO (Azure) authenticates against the Microsoft Authenticator app as broker and the sign in is completed back to RC successfully. On Android however, SSO launches from RC app to Edge Browser (in the MAM policy and Edge is signed in/syncing), some URL’s load it seems as SSO is approved, but it is not sent back to RC app, the login just sits on Edge showing a blank screen with URL https://login.ringcentral.com/api/sso/login? Thanks,

How can you test an API without running against a live environment ?  The API we are creating is to remove users from the RC company account when they have left the business. even though we have a dummy user in the system, there is always a small risk of something going wrong  and lots of accounts being removed by mistake 

We have turned on call screening for calls without caller ID because we’ve been getting slammed with malicious anonymous calls.  When testing the call screening using we’ve found that RingCentral will prompt the caller for a name, but that name doesn’t seem to be being played back to the person answering the call.  It doesn’t seem to show up anywhere.  Does someone know what the reason for this would be and what to do to get these screened call names to play?

We have a call queue set to forward to an external number afterhours.  We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls.  We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction.  Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service? Thank you

Dear Sir or Madam,I just cancelled 3 lines ext 326, 331 and 370 before the next bill.Just to make sure our annual renew is reflecting to only 16 phone lines plus 2 toll free numbers. Thank you.Zephyrine [removed by moderator] [removed by moderator]

How can I turn off voicemail for our efax numbers?

All of the sudden today non of our sms are going through and we are getting this warning below. Anyone else having this problem? “Sorry, we're having trouble sending your message. Please try again.”

I have two phone numbers in my inventory that were assigned to old employee. I received a text from a customer to one of these phones and it came to me but as read only due to the phone line not being assigned to me. I went into my admin portal and found two numbers that are not assigned to anyone and i tried to assign them to me, but an error popped up and said that those numbers couldn’t be assigned through this flow. But i don’t know how else to add the number. If i go into my profile and click “add number” it brings up a “buy new line” window.How can  I get these numbers assigned to me?TIA

Hi, we have white PolyEdge 350 IP phones.  Some of the phones are wall mounted and we keep losing the handset clips.  Does anyone know where we can order them and a part number?

I have 2 numbers assigned to me. How can I forward calls from just 1 number?

Creating a Custom Role. I’d like to copy our Standard User role, but add permission for this role to view and export the current list of Users with Extensions, whenever they need to when changes are made to the list. They should NOT have permission to make any changes to Users or accounts, just need to view and export the list.

How long are text messages kept before the system deletes them? Is this based on quantity of texts or time? 

Does the RC Connect replace the RC app I have on my iPhone?  We are a small business, there are only 2 of us, at the moment who need to use RC.  We do have a white page lic. version of GHL for CRM, I am also having issues integrating the RC Connect 2.0 beta that I just added via Chrome extension.  Bryant just finished a great demo.  I just thing we need some 1-on-1 set up support and settings adjustments. I know that we have been having issues answering calls through the app on our iPhones.

I completed all Ring CX Training however it doesn’t show as completed like the others.  Any reason why not?  Please advise

We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

I’ve tried to cancel my service via phone (no one picks up / keeps me on hold forever), web chat (no response / agent drops off mid-convo), and direct email to my RC rep (just went back through my email and found the last person I dealt with) – no success. I cannot for the life of me figure out how to make this happen other than going through my bank to dispute my last charge and block all future charges, which I really shouldn’t have to do.Does anyone have any advice on getting RC to reply? I’m on an email thread with my supposed Account Rep who hasn’t responded to a single one of my follow-ups.This service from this company is truly appalling. Help! 

For 4 months the servicedesk has been telling me i will be send a change order but yet to date i have not received anythingI have reached out 10+ times to the support deskI have emailed 6 times requesting an update but still no answer can you help me

Hi, Is there a way to easily see the data for which phone numbers were dialed/called for a time period? We have several numbers we use for different marketing. Don’t see anywhere that we can break down how many calls were dialed to each. (these are extra $5 local numbers)Thanks

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call.

I have my contacts from Outlook linked to RingCentral.  I’m having two issues with notes.First, Notes field seems to be limited to 100 characters in RingCentralSecond, Notes field removes all new-line characters which makes the notes hard to read.Is there a way to work around these limitations?