Developer Platform, APIs, & Integrations

Sorry I’m new here but I need assistance, this request to get a authorization url is coming back 200 response and it gives me a link, i click on the link and it goes to my companies actual page and then it says 404. I just added this to the developers → settings → oauth section for uri:‘https://mycompany.com/oauth/callback’ but shoudl this be different? import requests url = "https://platform.ringcentral.com/restapi/oauth/authorize"params = { "client_id": client_id, "redirect_uri": ‘https://mycompany.com/oauth/callback, "response_type": "code"} print(client_id) # Make the POST requestresponse = requests.post(url, data=params)print(response)# Print the responseprint(response.status_code)print(response.text)

I start up the websocket process to capture events from given extensions. The intention is to have a long running websocket that. However, after a bit (~10 minutes) of getting events properly, I recieve this: Create connection error event triggered! received 1000 (OK) Bye; no close frame sent Create connection error event triggered! received 1000 (OK) Bye; no close frame sentAnd no more events are received. Here is the relevant code: # more callback functions above... def create_connection_error(self, data): print("Create connection error event triggered!") print(data) async def init_web_socket(self, tele_sess_callback, tele_state_callback, extensions): self.login() web_socket_client = self.sdk.create_web_socket_client() web_socket_client.on(WebSocketEvents.connectionCreated, self.on_web_socket_created) web_socket_client.on(WebSocketEvents.subscriptionCreated, self.on_subscription_created) web_socket_client.on(WebSocketEvents.receiveSubscriptionNotification, self.on_notification) web_s

I have an API workflow that updates an IVR with text….. I have found it does not like a dash, a comma, and now something else but idk what…. It takes the text but doesn’t update the audio on the prompt. Is there some docs somewhere that says what's acceptable and what's not? I have modified this 3 times over 6 months because it just stops working…... Closes. for. July. 22.. 2024...Corn . Cash. 3 dollars. and. 57 cents. up 9..Corn . October. 3 dollars. and. 70 cents. up 10..Corn . January. 3 dollars. and. 89 cents. up 10..Soybeans . Cash. 10 dollars. and. 89 cents. up 32..Soybeans . August. 10 dollars. and. 99 cents. up 32..Soybeans . October. 10 dollars. and. 15 cents. up 32..Soybeans . January. 10 dollars. and. 43 cents. up 32..Wheat . Cash. 4 dollars. and. 98 cents. up 5..Wheat . January. 5 dollars. and. 44 cents. up 5..Wheat . July. 5 dollars. and. 53 cents. up 5..Soybeans to, Delphos. Cash. 11 dollars. and. 31 cents. up 32..Soybeans to, Decatur. Cash. 11 dollars. and. 16 cents. up

We are using routing from main line to a specific user who handles all incoming calls. Here is our configuration: This user answers the call using https://github.com/ringcentral/ringcentral-softphone-ts Our user answers the calls automatically everything works as we expected. But after some time when it’s running on our main line, someting weird starting to happens - our user is still answering incoming call, and start streaming the audio as before, we can see this in the logs, but on the phone we hear only silence for 5-15 seconds after that “I am sorry no one is available to take your call. Thank you for calling.” is playing and the call disconnected. We don’t know for sure when it’s happens, it’s super hard to reproduce, if it’s after exact time or maybe after N amount of the calls that were routed to our user, because it different each time we try it. Usually it takes ~ 25-65 minutes before it stop working correctly. When this issue happens in the dashboard the incoming calls marke

Hello, I am looking for information about key press from our customers. For example, when they call, they need to press their order so we can reply their order's status: shipped, delay, etc. I don't know if I could code it, or it is already in the admin page which I can just set it up. I look around and find no such information. If you know about it, please let me know. I am looking forward to hearing from you Thanks

Why am I not able to send offensive words via text in ringcentral. Is there a control. Can this be turned off? Please let me know.

Hello. We are using https://github.com/ringcentral/ringcentral-softphone-ts for answering the phone. But after some idle time at night (like 12 hours or so) if we call this phone number the call is not answered automatically. this.softphone.on('invite', async (inviteMessage: InboundMessage) => {…} Could you please help us how we can make sure that we are answering the calls even after some time that sever is running? Thanks.

We’ve identified a possible bug identified for the RingCentral MacOS app. We are running the latest version. We have our RingCentral app (Mac and iOS) synced with our Google Contacts (list of 8000 contacts). When our line rings, the iOS and Mac app always correctly displays the name of the client calling based on our integration with Google Contacts. However we have identified a possible bug when using: "Launch an external app or website for incoming calls" When launching an external app built and passing the full name and full number of the customer calling (%N and %P respectively) as parameters, the RingCentral app does not reliably pass the customers name when it is able to display it within the MacOS app absolutely fine. We have identified that the above works fine if the client rings for a second occasion, but on the first occasion the clients name is not passed in the parameters. We have debugged this and believe this to be an error in the RingCentral app. We believe that this is

Hello, OAU-141 - Authentication is prohibited due to an inappropriate user state I’ve started getting these errors in production. It has worked fine for the longest time and I’m not sure what’s causing this. The first time I got it I stopped the process and waited several minutes before starting it again which worked fine. This time that doesn’t seem to be working. Any help appreciated as I cannot find any information about this error.

Calendly can give me their API. is there anything ringcentral can do to use that to integrate the product. I'd love to have the video calling features to be integrated with Calendly app. Currently they are integrated with Zoom and it makes things easy

I am using Zapier for this API integration. When I try to send a test message to my phone with a link to the scheduling page on my website, I get the SendingFailed status. However, when I use various test links such as google.com, amazon.com, or even a small local company in my city like https://bendbeautyspa.com/ the test message always goes through. Is there something I’m missing? I’ve sent text messages with links to my website in the past but now this error code appears.

The RingCentral developer sandbox environment has been with the RingCentral platform since the beginning. We created it for one primary reason: to better manage the risks of developers creating and deploying applications to our customers. Since, we have worked diligently to enhance the security and operational integrity of our platform. We have an incredibly flexible rate limiting system that can be tailored to the unique needs of each individual application operating on the platform. We also have an application monitoring system that looks for applications that appear to be experiencing difficulties, and automatically contacts developers to let them know and to help them resolve the problem. We have tools for developers to not only monitor API traffic their applications generate, but also help them resolve errors that occur by pointing them to knowledge base articles and documentation specific to the errors they encounter. Finally, applications within our App Gallery go through a revi

Many years ago when we launched the RingCentral Developer Platform we provided every developer with a free account to try out our APIs and develop applications against them. This free account was called the RingCentral Developer sandbox. Partners could use the sandbox to build and distribute applications to RingCentral customers, and customers could use the sandbox to keep their development and business data properly segregated from each other. Fast forward to now. A lot has changed within the industry, making it difficult for us to continue offering this service for free. As a result, we are beginning the process of transitioning partners and customers away from this free service and migrating them to a new, low-cost, fully-supported, and feature-rich Developer plan. This is the first step in a larger 2024 plan to simplify the RingCentral developer experience, by streamlining the process by which applications are registered, developed, and distributed to users. We will discuss these l

I am a developer for an application where we want users to be able to send their contacts faxes. Currently, the way we have the integration with RingCentral built is that each customer needs to make their own RingCentral developer account, create their own private application in RingCentral, and then enter their own JWT token, client ID, and client secret into our application. This process is clearly too long and technical for an average user, so I was wondering how the process should work for integrating RingCentral into our application. After talking to a RingCentral rep, I was told that a correct step would be for us, the developers of our application, to make a public app in RingCentral that our users then utilize to send their faxes. Here is where I have some questions: 1. If each RingCentral public app has its own client ID and secret that our application would use to communicate with it, do our customers even have to know of the client ID and secret at all? 2. I read online that

Do we have to use same App ClientId for both sending SMS and webhook to receive webhook notifications

Please help me with the password-based authentication to get the token and refresh_token from which I will get the call recordings of the calls. Thanks

When I log in through the Call Log APIs, I am redirected to the URL that I provided in the app during the API setup. I need to retrieve the call log, then fetch the recordings for the calls, and finally download them from the ContentURI. Is it possible to authenticate without being redirected to that URL? Please help me with this issue. Thanks.

I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull data. Could you provide me with the formula for calculating the average speed of answer?

Hello, I am upgrading Ring-central api password flow to Authorization code flow, I have multiple extension where I were used password flow to get the call records , sending sms etc. but now I have to upgrade with Outh flow. So My question is how do I use Rincentral api use for multiple extension in on loop code? I know there is access tokent that needs to be refresh every hour to keep live but how do I manager for multiple extension in looping? Thanks

I am trying to update the phone number of an existing “Unify Office for Desktop” device with a phone number from the inventory with the following code and it gives me: "errorCode" : "ORD-104", "message" : "Hot desking device ordering is not available for current account" $body = array( 'phoneLines' => array( array( 'id' => '687039071' ) ) ); $r = $platform->put("/restapi/v1.0/account/~/device/1519215071", $body); Best regards, Peter

Hi, I am using @ringcentral/sdk in nextjs project and We have ringcentral widget from where we call people. Now, I want to transfer call to another number using API. I am using this transfer API: https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/sessions/telephonySessionId/parties/partyId/transfer When call start I can get the telephonySessionId and partyId from this event: window.addEventListener("message", (e) => { const data = e.data; switch (data.type) { case "rc-active-call-notify": On UI, I have created the transfer button and on click I execute transfer call button, in this function first I am getting the latest access_token: var tokens = await platform.auth().data() if(!tokens.access_token){ toast.error("You are not loggedIn with ringcentral.", { duration: 2000, }); return } const url = 'https://platform.ringcentral.com/restapi/oauth/token'; const headers = { 'Content-Type': 'application/x-www-form-urlencoded', "Authorization": "BasicW344343" }; const da

How can we identify if an agent is avoiding calls, cheating the system, and just transferring calls to another agent?

Hi, We recently upgraded our app from vue2 to vue3 which also include moving from webpack to vite. On webpack we were using following code to login: platform .loginWindow ( { url: platform.loginUrl ( { usePKCE, redirectUri } ) , } ) .then ( rcsdk.login.bind ( platform ) ) .then (res => { const data = res.json() store.dispatch ( 'saveRingCentralToken' , data) } ) Now it doesn't work. I'm getting following error I compared request headers from vue3 and vue2. vue3 app is missing cookie headers. From what i know vite doesn't work well with old node packages and my suspicion are the polyfills, but it's above my frontend knowledge.

We are trying to initiate the call using https://github.com/ringcentral/ringcentral-softphone-js and stream some audio into the call after the call is answered. But it looks like `answered` events come too early before even the phone itself rings. Actually, it comes right after the call was created. I am using the demo for outbound calls from the repository https://github.com/ringcentral/ringcentral-softphone-ts/blob/main/demos/outbound-call.ts You can see in the logs that `ANSWERED` event comes in the same second as the previous event, right after the call was started.

Could some explain the scenario for call status "proceeding" for both party's? We got a call events (outbound call) from ring central through web hook subscription and We could see both parties(party1 and party2) call status showing "proceeding". Through out the call We didn't receive any "Answered" status events for both parties. After 80 seconds we got disconnected events then call was disconnected from both parties. Need to understand the scenario when both parties will show "proceeding" status without answered status Could you please let me know whether call will be record or not in ring central if call will be disconnected without getting answered status?