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  • 3,628 Questions
  • 7,741 Replies

Knowledge Base (3)

  • Can I create a JWT credential via an API?

    Article by
    ByrneReese
    ByrneReese

  • How do I request a rate limit increase for my application?

    Question by
    A
    alexandra-gonzi

  • How do I add/invite a developer to my developer account?

    Article by
    ByrneReese
    ByrneReese
3623 Questions
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Anonymous
asked in Developer Platform, APIs, & Integrations
Can incoming calls be received at the desktop phone as well as by RingCentral for Desktop (softphone) ?

1) We are using your Softphone to launch our callerId executable on an incoming call. 2) We also have a hard phone on the desk. What is the best way to still get the Softphone to launch our CallerID while still allowing the user to answer the Hard Phone when the call comes in? We need both running at once to summarize.

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jeff-stevensNew Participant
asked in Developer Platform, APIs, & Integrations
Do I need to register an app before connecting?

If I am connecting to the APIs from Salesforce - Do I need to register an app at my developer.ringcentral.com account first?

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Anonymous
asked in Developer Platform, APIs, & Integrations
Can we get result data in mssql 2012 format?

I have some questions to apply your solution on our system. We use several in-house software and erp system. It is based on .Net platform(c#). So I'd like to know your api format . (or SDK) According to your sales representative, you guys offer open API. Additionally, I'd like to know we can get result data in 2012 mssql data format. We wanna our it dept. handle it because of safety issue. Can you give me some advice?

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akKnown Participant
posted in Developer Platform, APIs, & Integrations
How to check for Presence Events on Extensions

Description: How do i get notified of an Incoming call on my RingCentral account. which API should i use to get Live Alert for Incoming Call. Goal: When there is an incoming call i want to be notified of the presence like the caller id and the name of the person who is calling me.

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tleaverNew Participant
asked in Developer Platform, APIs, & Integrations
Sync contacts with a CRM (SugarCRM)

While Callinize looks great for intensive applications, is there an elegant way to just sync SugarCRM contacts into RingCentral? This would be very helpful but we couldn't justify the per user cost of an additional service just for this

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Anonymous
asked in Developer Platform, APIs, & Integrations
Salesforce- Call out

Description: When making a call from Salesforce, a connection call is required for the user to their desktop app (and/or smart phone app) before a call is placed for Salesforce contact Goal: To place a call directly to contact in Salesforce without having to connect to application via phone call Troubleshooting: Have not been able to troubleshoot- no settings/ config to change this either Software: 7.2.4.15096 (not applicable)

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Anonymous
asked in Developer Platform, APIs, & Integrations
Logging into RingCentral on Salesforce

Description: A user has their log in information saved on their computer for Salesforce but is still required to log into RingCentral. Seems like another unnecessary step that could easily be fixed (linked extension to email of Salesforce) Goal: Have users automatically signed into RingCentral when logged in on Salesforce Troubleshooting: No setting changes found Software version: n/a

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Anonymous
asked in Developer Platform, APIs, & Integrations
How do I retrieve the call-log content or mp3?

I'm performing a GET to /restapi/v1.0/account/{accountId}/recording/598205453028/content and receiving a * The requested URL returned error: 403 Forbidden According to https://developer.ringcentral.com/api-docs/latest/index.html#!#AccessingCallLogs.html GET/restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log is forbidden but I'm retrieving /account/{accountId}/recording/{sessionId}/content Is anyone else trying to download the Call Log mp3s?

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Anonymous
asked in Developer Platform, APIs, & Integrations
API ringout

I am trying to make a ringout call using the ringcentral API. The request body I am passing is like this : { "to": {"phoneNumber": "91*******"}, "from": {"phoneNumber": "91*******"}, "callerId": {"phoneNumber": "91*******"}, "playPrompt": true } The response I am getting is : { "message": "Forbidden", "errorCode": "InternationalProhibited" } The same call when I try to make with the ringcentral account is successful. Can u tell me what's wrong with that.

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Anonymous
asked in Developer Platform, APIs, & Integrations
SDK error message response unexpected

This is more of a feedback than a problem report. I've been working on a Web app that sends SMS using your PHP SDK. However, I noticed that the way an error comes back to me is a bit unexpected. When I forget to include SMS text, I would expect either 1) the SMS to be sent with empty body or 2) the error be included in the '$response' response per your suggested code here: https://github.com/ringcentral/ringcentral-php But instead, I get a "Fata Error" response that overwrites my calling PHP, like this: "Fatal error: Uncaught exception 'Exception' with message 'Response has unsuccessful status' in /home/mozartdl57/acmemedical.org/lib/RC/http/Request.php:171 Stack trace: #0 /home/mozartdl67/acmemedical.org/lib/RC/platform/Platform.php(221): RChttpRequest->send() #1 /home/mozartdl67/acmemedical.org/lib/RC/platform/Platform.php(264): RCplatformPlatform->apiCall(Object(RChttpRequest)) #2 /home/mozartdl67/acmemedical.org/oncall_response.php(70): RCplatformPlatform->post('/account/~/exte...'

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Anonymous
asked in Developer Platform, APIs, & Integrations
Is there an API that tells me if the user logging in has admin privileges?

I'm also writing an app that can pull call logs from my company's account. However, I believe call log access is limited to a user's own call logs unless the logged in user has admin privilege. I want to throw up a message to my users so they know what their call log access scope is based on whether or not they're an admin. Is there an API that tells me this? Thanks

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Anonymous
asked in Developer Platform, APIs, & Integrations
Good JS code for normalizing phone numbers into E164 format?

I'm writing an app where users are asked to input a phone number to send SMS to. I'd like to store that number in a standard format like E164, without the suer having to type in dashes, brackets, and country codes. Is there a piece of JS code that someone can share? Thanks.

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Employee
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brandon-padulaNew Participant
asked in Developer Platform, APIs, & Integrations
Mark a voicemail as read

How might we mark a voicemail as read (or any type of message for that matter)? Currently, the light still blinks on my desk phone until I either read it on an app, online, or delete the message.

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brandon-padulaNew Participant
asked in Developer Platform, APIs, & Integrations
Active Calls Question

When I get the active calls for a user, it has calls that are not still active. For example, a call that finished a few minutes ago might still be on it. Any idea why this might be? Thanks :)

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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How do I handle access or authentication exceptions while the application is running?

To handle possible access or authentication exceptions that may occur while the application is running (after the user has successfully logged in), you can provide a handler for the accessViolation platform event. platform.on(platform.events.accessViolation, function(e){ // do something }); A recommended way to handle access or authentication exceptions is to direct the user to the login page or UI. The login page may attempt to automatically re-authenticate the user using stored authentication data (see below).

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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How to login to RingCentral?

To log in to RingCentral, get the Platform object and call its authorize method, providing valid username, extension, and password values. Enter your phone number in E.164 format for username. The + may be omitted. A Promise is returned, and you can use its then method to specify your continuation function, and its catch method to specify an error handling function. var platform = rcsdk.getPlatform(); platform.authorize({ username: '+18001234567', // your phone number in E.164 format extension: '101', // leave blank if direct number is used password: 'yourpassword' }).then(function(ajax) { // your code here }).catch(function(e) { alert(e.message || 'Server cannot authorize user'); });

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
RingCentral Salesforce App HTTPS Configuration Guide

If you need help configuring the SalesForce app with HTTPS please read this knowledge base article .

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Python SDK

The SDKs package RingCentral APIs into easy-to-use libraries for each programming language. Often, you can handle all interaction with the RingCentral API using methods provided in the SDKs without ever needing to learn more about the lower level details of the API communication itself. Any communication between an external program and RingCentral is performed through one of our APIs. The APIs are agnostic to development platform and language, allowing you much more flexibility. RingCentral provides documentation for each API we offer. The documentation has details on each API call, including required fields and response details. For a complete list of the RingCentral APIs, visit here . For Python programmers here is our Python SDK

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ttParticipating Frequently
asked in Developer Platform, APIs, & Integrations
How to get the status of the ongoing outbound call (polling)?

You may want to know the status of a call while it's in progress. Here is an example of how to do that: function update(next, delay) { if (!rcsdk.getRingoutHelper().isInProgress(ringout)) return; platform.apiCall(rcsdk.getRingoutHelper().loadRequest(prevRingoutData)) .then(function(ajax) { // also save ajax.data as, for example, prevRingoutData console.log(ajax.data); // updated status of ringout timeout = next(delay); // you can increase delay here }) .catch(handleError); } var timeout = rcsdk.getUtils().poll(update, 3000); // stay in RPS limits To stop polling: rcsdk.getUtils().stopPolling(timeout);

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Here is how you navigate through the API

We have provided an interactive API explorer (currently in BETA) on Github and you can very quickly learn how to authenticate using OAUTH, retrieve call logs, make or accept calls, and subscribe to notifications. Please visit the API Explorer , however you have to have proper credentials from RingCentral. If you have not received your credentials please read the Welcome to RingCentral for Developers article here .

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Here is how you can make an outgoing call through the API

The RingCentral API allows to initiate a 2-legged RingOut call programmatically. From the users perspective it will work in a similar way as the RingOut feature on the RingCentral Web Site (more details about RingOut feature can be found here ). The API accepts the phone number where caller wants to pick the call, the called party number and optionally a caller ID. More details and examples can be found in the RingCentral API documentation

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
JavaScript SDK

The SDKs package RingCentral APIs into easy-to-use libraries for each programming language. Often, you can handle all interaction with the RingCentral API using methods provided in the SDKs without ever needing to learn more about the lower level details of the API communication itself. Any communication between an external program and RingCentral is performed through one of our APIs. The APIs are agnostic to development platform and language, allowing you much more flexibility. RingCentral provides documentation for each API we offer. The documentation has details on each API call, including required fields and response details. For a complete list of the RingCentral APIs, visit here . If you prefer to code in JavaScript we have an extensive SDK for you available. Its key benefits are: Automatically handles token lifecycle procedures in multi-tab environment Re-issues non-authorized requests Decrypts PUBNUB notification messages Parses multipart API responses Provides a broad variety

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ttParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Learn how to integrate with your CRM, HelpDesk or ERP application

If you are needing to integrate with your CRM system for instance to be able to use RingCentral communication services in order to receive or initiate calls, update your customer database and present relevant customer data about an incoming call to your employees, we have written just a tutorial that. Welcome to the RingCentral CTI Developer Tutorial. This tutorial uses the RingCentral JavaScript SDK . This extensive tutorial helps you understand how to do call management like monitoring incoming calls, performing Ringouts, and viewing call logs. For more information please read here .

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