Developer Platform, APIs, & Integrations

Hi,I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.But in Sandbox Environment there is no automatic call recording,I want to create some call recording in sandbox environment to pass the graduation test.Could any one help me in how to achieve that?Also i am not sure why i need to create new APP if i want to update the permission? Its very strange.

We are using webhook subscription event to fetch call details after a call is being ended in ring central.In the payload of webhook, we are not getting callId So how can we get recordings of a particular call.{   uuid: '6475624891090878721',   event: '/restapi/v1.0/account/721083005/extension/721083005/presence?detailedTelephonyState=true&sipData=true',   timestamp: '2022-05-30T13:41:58.698Z',   subscriptionId: '51bf9d40-7bca-445d-853c-b204a8f0da26',   ownerId: '721083005',   body: {     extensionId: 721083005,     telephonyStatus: 'Ringing',     activeCalls: [ [Object] ],     sequence: 43,     presenceStatus: 'Available',     userStatus: 'Available',     dndStatus: 'TakeAllCalls',     allowSeeMyPresence: true,     ringOnMonitoredCall: false,     pickUpCallsOnHold: false,     totalActiveCalls: 1   } }

Hi,We are performing Auth2.0 PKCE for authorization purposes. As per the documentation following all the processes.1. Generate Verify and challenge for PKCE2. User login and consentThe above two processes are done, successfully.When we are performing3. Exchange auth code for an access tokenThe error we are getting is :{ "error": "invalid_client", "errors": [ { "errorCode": "OAU-123", "message": "Client authentication is required" } ], "error_description": "Client authentication is required" }//Pasting my return URI Code Below, Please let me know what we need to do in order to resolve the issueIt's a PHP code,<?php $code = $_REQUEST['code']; $state = $_REQUEST['state']; if ($code) { $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "https://platform.devtest.ringcentral.com/restapi/oauth/token"); curl_setopt($ch, CURLOPT_POS

I got test environment for customer, but I can't access to get data.I created Jwt for production, but in response I catch Invalid token.May somebody knows what a reason can be?

I would like to integrate InContact with Gorgias.com to create tickets for missed calls and voicemails. We would like to use Zapier as the BRIDGE for the integration if possible or any other solution would be much appriciated.

I'm trying to login to a sandbox that is saying that I don't have access, but I'm the only person on the account?What would be the cause of this?Thanks!

Checking if there is enough interest/support to lobby for a Developer Space for ACO related topics.

i would like to have a memory bank of quick text for my customers, i frequently ask the same question to my customers, any app that will suit my needs ? , thanks

Does anyone know how to Connect InContact with Zapier or a webhook example?I was wanting to connect InContact with Gorgias.com app to create tickets to missed calls or new voicemails and was hoping to do this using ZAPIER or a WEBHOOK feature.If you can guide me with the fields with Zapier. My goal is to integrate InContact with Gorgias.com via Zapier.

My request (example below) to MakeCallOut is returning a CMN-102 error. It implies that the deviceId is wrong, but I can't work out why. I've tried sending the request including the accountId and the tilde (~) but can't seem to get it working. I believe this code worked on the sandbox. Now I'm trying it on Production. The call is supposed to dialing using the RingCentral softphoneRequest:POST https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-out HTTP/1.1X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0Authorization: Bearer RlJBMDhQMzRQQ...Content-Type: application/json; charset=utf-8Host: platform.ringcentral.comContent-Length: 73Expect: 100-continue{"from":{"deviceId":"801351217067"},"to":{"phoneNumber":"+493022732152"}}--HTTP/1.1 404 Not FoundServer: nginxDate: Thu, 19 May 2022 20:04:45 GMTContent-Type: application/jsonContent-Length: 145Connection: keep-aliveX-Rate-Limit-Group: heavyX-R

I keep receiving a CMN-102 when making a call to the Call Out API: https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-outWhen I make a call to the device ID, the device is returned, and has the status of 'Online':https://platform.ringcentral.com/restapi/v1.0/account/~/device/{DEVICE ID}Yet, the call out just returns CMN-102 Not Found.Does anyone have any ideas?

I'm trying to place a call between two UK Numbers, both my code and https://developers.ringcentral.com/api-reference/RingOut/createRingOutCall return status InProgress but neither phone rings.My best guess is that my sandbox has a US number. If this is the problem how do I create a sandbox with a UK number?If not, any idea what the problem might be. In the api ref, I populated only the two and from numbers (have tried formatted like +44XXXXXXXXXX, with and without +, with and without country code), and the country code (44, tried with and without +)Thanks

Have been successfully issuing CallOut's from C# SDK using deviceId. Now, all of a sudden I'm getting this "resource for parameter is not found". I'm using the same deviceId as I have been. I then went out and checked for all my device id's usingrc.Restapi().Account().Extension().Device().Get();and it's returning the same deviceId. What's wrong now?Thanks

Hi,Getting the below error when sending SMS:com.ringcentral.RestException: HTTP Response ============= status code: 403 Server: nginx Date: Mon, 10 Jan 2022 22:52:37 GMT Content-Type: application/json;charset=utf-8 Content-Length: 207 Connection: keep-alive RCRequestId: 01d0132a-7268-11ec-a52f-0050568c6525 RoutingKey: IAD01P18PAS05 Content-Language: en-US X-Rate-Limit-Group: medium X-Rate-Limit-Limit: 40 X-Rate-Limit-Remaining: 39 X-Rate-Limit-Window: 60 { "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ] } HTTP Request ============ HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/smsPlease help in finding the root cause

My request (example below) to MakeCallOut is returning a CMN-102 error. It implies that the deviceId is wrong, but I can't work out why. I've tried sending the request including the accountId and the tilde (~) but can't seem to get it working. I believe this code worked on the sandbox. Now I'm trying it on Production. The call is supposed to dialing using the RingCentral softphone.Note: This is the second time I've posted this question, but the first post isn't visible. It's still in moderation. I'm not sure why.See below for trace. I've subsequently found out that my deviceId is "508363071" and when I use this deviceId value then MakeCallOut now works, but I can't figure out how/why this is my Id and why I get a different id returned to the GetDevices.==Request:POST https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-out HTTP/1.1X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0Authorization: Bearer RlJBMDhQMzRQQ...C

Using Softphone for desktop, can we get the device id in ringcentral api?Using softphone we can make calls, sms but not sure why we don't get the device id

I have created a Sandbox environment and we are trying to test call recording. The problem as I see it is that it does not start recording the call until a call is answered. How do I answer a call placed in Sandbox mode? Is it possible?

I need to have a possibility to send sms form different users with different phone numbers. Support Team recommended me setup connection from different users. The app I`m creating is integration between RingCentral and Salesforce. I created another test account, made the same in there and it works. In this account I got the error but all credentials are correct. I am using password from service as required. Client Id: B6pLS5gTR4a3wseciBk2fg

I seem to be missing something but I can't pass the exercise "Webhook Subscriptions" so I can "graduate" my app to production. I've been hitting the create and cancel subscription endpoints numerous times but it doesn't seem have any effect on the status of "Webhook Subscriptions."I wish the documentation were more specific around how to get the permissions passed.Any advice would be more than appreciated!

I want to use the RingCentral create IVR prompt API endpoint, but I keep getting an error. Do I need to add permissions to my application in order to go to the next step? (https://developers.ringcentral.com/api-reference/IVR/createIVRPrompt) in my PHP application. The code is working fine and I am able to send the request to RingCentral. However I am getting the following error.{ “errorCode”: “InsufficientPermissions”, “message”: “In order to call this API endpoint, application needs to have [EditAccounts] permission”, “errors”: [ { “errorCode”: “CMN-401”, “message”: “In order to call this API endpoint, application needs to have [EditAccounts] permission”, “permissionName”: “EditAccounts” } ], “permissionName”: “EditAccounts”}

I'm trying to graduate an app for a challenge in Game Changers. How do I graduate an app?

We have been calling this end point with no issues for about 6 months and now we are getting this SSL certificate error on any webhook that points to it. Does anyone know how to fix this? Or if this is something the Ring Central team needs to fix on that URL?

App ID: Sf_MHvJ_RSCNbASqY4hw-g~yH9spVm3RZSAmcwoDLI7hg App Name: Xima CCaaS App Link: https://ai-developer.ringcentral.com/administration.html#/application/Sf_MHvJ_RSCNbASqY4hw-g~yH9spVm3RZSAmcwoDLI7hg Env: Production I have also created a support ticket. case number 15233463 We have a call that comes into our SIP handset. TelephonySessionId=s-a0dd87208502fz180a94f0c42z16963390000 Then with our sip handset we make the call to an agent. TelephonySessionId=s-a0dd8651384ccz180a94f70a2z8549130000 Once that agent is talking we finish the Attended Tranfser.According to the SIP messages that we see on our end the AttendedTransfer completed. So our system thinks the agent (Crystal Geiger extension 686) has answered the call and the REFER message got an OK response. The API says that the transfer went through but then never sends the DISCONNECT event on the s-a0dd8651384ccz180a94f70a2z8549130000 call id. We do see a single DISCONNECT on the second call Id s-a0dd87208502fz180a94f0c42z16963390000.

Hi there, as I continue to learn more about the RingCentral API, I was curious to know how I would go about filtering and finding a user by a specific email or userName? Here is how I am currently searching:method: GET,content_type: application/json,url: https://platform.ringcentral.com/scim/v2/Users?filter=&userName=testuser@email.comI don't receive the results I would want from this sadly, as it gives me the default response of getting 100 items. I used this reference: https://developers.ringcentral.com/api-reference/SCIM/searchViaGet2The startIndex and count work fine, but it is the filter parameter I am having trouble with.Thank you!

I created JWTfor sandbox, created app with authorization type jwt, but I have error like that when I try to request.With Oauth it works fine.What can be the problem?