Phone

Does the Cell Phone App allow Caller ID when the call is answered at the office?

How can we view text messages for our users. There are some old questions out there but haven't seen anything recent. We would like our Managers to be able to review their staffs interactions with customers for auditing/training purposes.

The first image is the wording they require with the checkbox consent. The problem is I use a contact form from Honeybook. They don’t have an option where I can add a single checkbox, but they have one where I can have the user select one or the other. I labeled them so the customer has to actively choose on or the other.This is why I’m being rejected and it’s the ONLY reason left from the long list of nit-picking wordsmithing they did (including contradictory wording from different phone reviewers) Here’s what they want me to have:  Here’s what I was able to add based on the limitations of my form (which btw… there’s no mechanism to track these responses)

Hello everyone! I have activated my RingCentral Account and downloaded desktop app on my laptop and when I dial up any number it pops up this notification "Sorry, you can only make calls to your coworkers' extensions. To make external calls, contact your company admin."

I have been trying to port out my number to at & t since December last year. This is been a nightmare. I called and email several times and im still here waiting and getting upset everytime i call to ring central. Everyone in ring central have different information. This is hurting my business. I need help 

I am having this same exact issue!  It’s been MONTHS of submissions and no luck.  SMS is essential for our business and we are currently unable to send SMS.  Can anyone help get this approved??“I have been submitting for TCR registration for 3 months now without success. I have called support multiple times. Each time, they look at what needs to be changed, I change it to comply (again) and get rejected again. The last rejection I had, the support person did not even know how I would get rejected because everything was there and complied. He said he would expedite my case, but that was over 2 weeks ago. Please, does anyone know why this might be happening. PLEASE HELP! I AM DESPERATE!”

Hi,I want to implement the click-to-dial feature of RingCentral with my web application.When I click on the phone number with url like href="tel:{PhoneNumber}" or href="callto:{PhoneNumber}" then it is asking to choose the application for calling but RingCXentral is not appearing as an option.I have tried with the desktop app as well, and the RingCentral Google extension but it is not showing in the calling options.Can you please provide any documentation link or any guide on click to dial feature?

When I’m on a call on RingCentral using my iPhone, holding my phone to my ear (ie not using a headset), my iPhone is supposed to go to black screen. My understanding is that the mechanism for this is the proximity sensor in my iPhone senses when my ear/head is close, and when that happens when I’m on a call, it turns the screen to black so that my ear doesn’t press buttons while I’m on a call. I’m on iOS 12, up-to-date with all updates, and I’ve cleaned the proximity sensor and restarted my phone, but still having the same issue. The issue doesn’t seem to be happening with the Apple phone app.Anyone else having this issue? It’s really frustrating, as my ear ends up doing all kinds of crazy things, including hanging up the call, so I can only use RingCentral with my airpods or on speaker.

I have researched the steps for faxing and followed all, but my company has only one phone number with extensions for the users. Under users there is no “outbound calls/faxing” so I cannot enable users to fax and the fax doesn’t show up on the app. I think they have missed the step in the directions of “Add a phone number for fax only”. Am I correct in thinking this? Should I add a number to my account and only use that one for fax? If I do, do I need to add that one to the user accounts as well?I have tried opening cases but no one gets back to me, the chat bot can’t give me any information, and this step is nowhere in any of the directions that I’ve found.

Admin - Users- Users with Extensions - no Msgs column 

Ring Central, is there an ETA when 811 will be added to the platform? Most municipalities in the USA use this service & it cannot be dialed from the EX platform.

I've been using RC for my business since 2014, never any major issues...now I have some of my clients telling me that when they called my business number, they get a message stating that the voice mailbox is full ? However, when I call from my personal number, it rings right through to voicemail without issue. Today I was with a client and they told me they've been having issues with contacting me, I asked them to call my business number and let me hear this for myself...sure enough after the phone connected it stated "the voice mailbox is full" and hung up on them. I then immediately called from my personal cell phone to the same business number and it went through with voice greeting and then voicemail ?? Point of reference we both have phone numbers with identical area codes (not that that should matter).

Where is the latest status for the issues with calls affecting us for the last 4 hours in the eastern US?

It has been a significant amount of time since we submitted our TCR request. Our initial application was rejected, but we made the necessary corrections and resubmitted it. However, the status still shows as "in progress," with no updates. How much longer is this expected to take, or do we need to start exploring alternative solutions?

Chat is terrible and phone support at Ring Central is terrible. Yikes. I am in an office with wifi only and no wired connection. The wifi is not mine. I have a ring central desk phone VVX411. Should I purchase a phone with wifi built in, or configure a wifi bridge for my current phone? What works best? I really do not like using the softphone on my computer. Any thoughts.

What is the solution to this?  I am so unhappy.  Everytime my phone rings on my iPhone air pods or, ‘any other’ bluetooth device, including my Ray Ban Meta’s…  it blows my ear drums out.  It is absolutely ridiculous that you can’t set the ring volume on the APP.I have tried every possible setting, and I can’t seem to fix this.  What is the fix for this?  As a last resport, can I silence the ring?This software is crap.  I regret integretting it into my software.  I should have went with Twillio.

Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App that was possible on the RingCentral Phone app?

I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?

Hello everyone,I have the following problem with a user.The HUD function is not even displayed in the phone settings! So I can't activate it at all.What could be the reason for this or who can help me?Best Regards

Is anyone having issues calling Carolina West Wireless phone numbers? We get a busy signal when trying to call them from our Ring Central phone number. The CWW callers can call into our RC numbers. 

Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

How do you transfer a call on a Yealink W79P Cordless Phone?

Our team members, using both iPhones and Androids, keep accidentally hanging up calls with their cheeks. Since this happens across both device types, I don’t think it’s a proximity sensor issue.Does anyone have suggestions on how to prevent this?Thanks!

I’m on my 7th go round on this.  My latest message is now:  Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means?  Is this a matter of adding another line to a privacy policy?  We dont use texting for marketing or cold reaching out.  This has been a nightmare without guidance.