Phone

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration?  And any specific examples or templates of acceptable

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.

We already use a different program for internal messaging, with no intention of moving away from it. I understand that users can hide the message tab from their main menu, but I am requesting a feature be implemented to disable Message entirely.  

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Polycom VVX350 phone that is on the plant floorI’ve asked RingCentral support if it’s possible to play a ringer through the Algo when a call is incoming, they said that it wasn’t. So I’m looking for some brainstorming ideas on how else this can be achieved. If more hardwar

I have Ring Central EX and I’m trying to block an OUTBOUND  number from being called by my office.   I have a former customer who’s asked us not to call them any longer and I’m hearing that Ring Central can’t do this for the EX platform.   I’m shocked that a major phone system doesn’t have this extremely important feature.   Yes I know that I can block a number from calling me but instead I want to block a number so that nobody on my staff can call them.

Badly in need to help with TCR Registration. We’ve been at this since October and so far we keep getting denied, with reasons most of the time not in the list of errors so we don’t know what to do. Here’s the recent one:Explanation: Rejection Code 3106: Invalid Campaign Description - Either a phone number or link was found in the sample messages, but the associated embedding field was not set to true.

I am looking for an answer more recent than those I see from 1, 2 and 3 years ago, where they give directions that no longer appear to apply.Where do I find the setting that enables me to change the audible ring on my desktop phone from only 1 ring? I have looked all over the Settings (both desktop and mobile app) and don’t see how to do this.Under Settings/Phone/Incoming call rules/Work hours/Ring settings/Ring in order I have my desktop phone set to ring first, and I have it set to 6 rings. But it is only audibly ringing once on the desktop phone, making it hard to hear and catch.Please help!

Hi RingCentral Communities, Issue : Your Edition does not support for salesforce Integration. please contact your account representative to upgrade your ringcentral edition Steps followed : 1.Logged into RingCentral App Installed RingCentral for salesforce in Developer edition as well as Sandbox. Completed the whole step up of RingCentral App in Salesforce or (as mention in step 2) When i click on the RingCentral Utility - I am facing issue - The Issue as I mention in the Issue column. Could anyone help me how to solve this issue.   Screenshot of the Issue  

Hi,Can someone please explain how do some companies utilizing RingCentral are able to:Text from the main company number under different company representativesIn other words, I call the company, John picks up a call and tells me my phone sms history between someone else I txted with through their main company line.Or I speak with Jessica and she says I will send you a + sign just reply to it and she sends a txt message through their main phone company again.When I speak with RingCentral customer support they say it is impossible for multiple users to share texting feature from the same company phone line that when users text they txt or receive txts to their direct lines.Anyone? :),Hi,I am trying to figure out how to set it up so that our RC users can all text as if from the main company number and be able to reply back and browse through any txt history with external numbers.I know that others have been able to accomplish that because other companies in our industry are using RC in su

Is there a way to automate emailing an address summary/notes of all calls? Like what you do with missed voicemails. 

Hi all,How do I disable voicemail in call queues ?For a user no problem, it's easy to change for just an annoucement but i don't find that for the call queues...

Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.

RC EX platform recording inbound/outbound anyway to mask or mute by the user?

I am on the newest version of the RingCentral RCM and am having this error come up when logging calls.

Good afternoon,Recently migrated to RingCentral and users have begun to download both the RingCentral Desktop App and Mobile Apps but there are discrepancies between their views. I can’t find any obvious differences in roles, licenses, etc between the users that would explain the discrepancy. Screenshots below are the user’s RC desktop view versus mine. On the left hand side, they are missing the phone/text/fax options. It’s the same on the mobile app, they are missing phone/text options compared to my own. If anyone’s had this issue before or can explain what the issue is that would be great. Thanks!

I’m on a Mac using the desktop application from RingCentral. I’m using the scan to fax feature using a brother multifunction scanner. The function to scan and fax works well however the recipients receive an extremely poor quality image. My suspicion is that the resolution is low, and this option cannot be altered in any of the settings on the RingCentral app. 

I have been a RC user for many years… We have never been able to pick up the phone and press zero and it ring a pre-determined ‘operator’ ext. Has RingCentral made this a thing as of yet? As of right now, a caller (external) can not call a user, hit their voice mail and press zero and reach another (pre-determined) user (or the operators) voice mail… RingCentral has said for years they would be making this very basic and common feature - according to other VoIP Providers a thing - but as far as I know, they have not as of yet? Or have they?

I bought a business recently.  The business number is now owned by me.  Except the monthly bill currently says the previous owner and owners address.  How do I port in the number?  I have had zero luck getting an answer. 

Having an issue with our yealink W70p phone (the W70B base and W59rR phone).It was working until today. We have 3 phones for 3 different extensions. Extension 2 goes to cordless phone 1 (W59R- the one phone that is auto provisioned, the other 2 are manually provisioned). The caller cannot hear us but we can hear them. The other 2 phones are not having this issue. I am assuming it has to be some kind of setting with the IP address server or something along those lines. Or maybe a setting on the Admin portal? I could use some help.

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

I have attempted to get it right since October 10th. I’ve gotten multiple rejections.Finally on December 23, I seem to have gotten it right. I haven’t gotten rejected  I was told to wait 20 business days, and now it seems I’m being told to wait longer. I’ve reached out to the TCR team several times and I’ve even told that it would be escalated. I then waited a week and called again and was told it would be escalated. Then I asked to speak to someone on the “escalation team” and I was told they don’t take calls, but I was given a number to call. the number and email I was given was my account manager who responded to my email by telling me to call the TCR team. This is affecting my business. We aren’t even made aware when a client attempts to text us- we only just found this out a week ago when a client told us they had tried to text us. can someone help! please!

Yesterday at 4:26pm ET, our company's ability to send or respond to "text" messages just stopped. Now, we just get an error message stating "Unable to send message. Sorry this message couldn't be delivered." However, I can still receive messages. And I can still send photos, videos, and docs just not texts. This happened last month in which my account manager stated that I need to add a sms bundle, which I did and that tripled my monthly bill, but now it's not working again.I filled out the TCR application AFTER the issue started yesterday in which my brand is now registered and I'm waiting on the campaign to be approved. However, I'm not certain that this has anything to do with the TCR since I'm able to send photos, videos, and docs without limitation.I have called several times in which no one has an answer for me. No one answers my support tickets. And my account manager, Harold, seems to only get back to me when it's convenient for