Phone

Hi RingCentral Communities, Issue : Your Edition does not support for salesforce Integration. please contact your account representative to upgrade your ringcentral edition Steps followed : 1.Logged into RingCentral App Installed RingCentral for salesforce in Developer edition as well as Sandbox. Completed the whole step up of RingCentral App in Salesforce or (as mention in step 2) When i click on the RingCentral Utility - I am facing issue - The Issue as I mention in the Issue column. Could anyone help me how to solve this issue.   Screenshot of the Issue  

Hi,Can someone please explain how do some companies utilizing RingCentral are able to:Text from the main company number under different company representativesIn other words, I call the company, John picks up a call and tells me my phone sms history between someone else I txted with through their main company line.Or I speak with Jessica and she says I will send you a + sign just reply to it and she sends a txt message through their main phone company again.When I speak with RingCentral customer support they say it is impossible for multiple users to share texting feature from the same company phone line that when users text they txt or receive txts to their direct lines.Anyone? :),Hi,I am trying to figure out how to set it up so that our RC users can all text as if from the main company number and be able to reply back and browse through any txt history wi

Is there a way to automate emailing an address summary/notes of all calls? Like what you do with missed voicemails. 

We previously had a different phone company and recently switched to RingCentral in January, which now seems like a huge mistake. We had no issues with our TCR registry with our previous phone company, but since switching, we have had to resubmit our application twice. We even had our website designer update all of our website’s contact forms to ensure compliance.Texting is a crucial part of our business, and now we are locked into a year-long contract with a phone company that we can’t even use, which is severely inhibiting our operations. My patients are unable to reach me via text like they are normally used to and have began to think that we are ignoring them due to the extended time it has taken for this to get processed. Can anyone please provide insight or help on how to resolve this? We last resubmitted on February 18th. We know that, per RingCentral, the process can take 20–30 days, but that seems excessive, considering our last phone company completed our registrati

Just a general question, after multiple times of rejection the TCR Registration is now approved however. At the very end  at the SMS registration fee’s it says “Automated SMS (APIs, workflow builder, third party apps) not allowed.”, for reference the campaign is Conversations (Between Employees) & Conversations (External), does that mean we cannot send automated messages even if we have a campaign for EXTERAL detailing that “We will use SMS to schedule consultations, send appointment reminders, confirm project details, provide updates, and follow up on ongoing projects.”? How should we go about this?After multiple rejections and on top of that another fee will be charged to the account if we submit another one.

Hi all,How do I disable voicemail in call queues ?For a user no problem, it's easy to change for just an annoucement but i don't find that for the call queues...

 Hello RC Community,Reaching out after months of zero success support ticket and escalation.There is something happening in the past few months and I can’t be the only one.In a nutshell: i am the super-admin and designated operator “0” extension previously (10+ yrs), no problem sending/receiving SMS from company main #, across all platformsToday: I am still super admin. still operator assigned, but…on mobile/iPad (iOS 18/iPadOS), i am unable to use the company main # to send SMS i am restricted to using direct extension/additional assigned numbers  inbound SMS to main number -> view access only on mobile apps cannot reply (unless i start a new chat from one of the other numbers) the mobile apps do not respect the “outbound caller ID” rules per user/extension on web/desktop app, the previous functionality hasn’t changed.

Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.

I have a phone number that I use for voice and texting and it goes through RingCentral. I use MyCase case management software and there is an option to use Twilio for text communications. I’m told that I can reprogram the texts sent to my number to forward to the Twilio number. How involved is that process? How long does it take to set things up? Is it something that the customer does, or do we go to our RingCentral rep (Spectrum) to do all that? 

RC EX platform recording inbound/outbound anyway to mask or mute by the user?

I am on the newest version of the RingCentral RCM and am having this error come up when logging calls.

Good afternoon,Recently migrated to RingCentral and users have begun to download both the RingCentral Desktop App and Mobile Apps but there are discrepancies between their views. I can’t find any obvious differences in roles, licenses, etc between the users that would explain the discrepancy. Screenshots below are the user’s RC desktop view versus mine. On the left hand side, they are missing the phone/text/fax options. It’s the same on the mobile app, they are missing phone/text options compared to my own. If anyone’s had this issue before or can explain what the issue is that would be great. Thanks!

I’m on a Mac using the desktop application from RingCentral. I’m using the scan to fax feature using a brother multifunction scanner. The function to scan and fax works well however the recipients receive an extremely poor quality image. My suspicion is that the resolution is low, and this option cannot be altered in any of the settings on the RingCentral app. 

Has anyone found out how to fix the quality of outgoing faxes? I am faxing scanned pdf files and when I send it there is no problem. When I open the confirmation saying it was sent and hit the view button, it is grainy with black dots all over and hard to read. Any suggestions?

I have been a RC user for many years… We have never been able to pick up the phone and press zero and it ring a pre-determined ‘operator’ ext. Has RingCentral made this a thing as of yet? As of right now, a caller (external) can not call a user, hit their voice mail and press zero and reach another (pre-determined) user (or the operators) voice mail… RingCentral has said for years they would be making this very basic and common feature - according to other VoIP Providers a thing - but as far as I know, they have not as of yet? Or have they?

I bought a business recently.  The business number is now owned by me.  Except the monthly bill currently says the previous owner and owners address.  How do I port in the number?  I have had zero luck getting an answer. 

I work for a County Government agency and most specifically the IT department for that County Government and I support users who use OKTA Verify to obtain One-Time 6-digit Authorization Codes via SMS/Text Messages and are attempting to get our TCR/SMS campaign approved.  We have updated our language in these texts to include options for STOP, START, and HELP all of which have been successfully tested internally and have provided examples of each of these options in our campaign.I have entered multiple tickets with Ring Central TCR Support to try and get our campaign in the most tip-top of shapes before submitting it for approval.  Unfortunately, each time we ask to have our campaign reviewed we are told a that it is not correct and get a different reason each time we go through the review process.  At this time I believe we have everything wrapped up except for a clear definition of what is the appropriate method for obtaining consent in order to get the campaign approved.

Having an issue with our yealink W70p phone (the W70B base and W59rR phone).It was working until today. We have 3 phones for 3 different extensions. Extension 2 goes to cordless phone 1 (W59R- the one phone that is auto provisioned, the other 2 are manually provisioned). The caller cannot hear us but we can hear them. The other 2 phones are not having this issue. I am assuming it has to be some kind of setting with the IP address server or something along those lines. Or maybe a setting on the Admin portal? I could use some help.

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

I have attempted to get it right since October 10th. I’ve gotten multiple rejections.Finally on December 23, I seem to have gotten it right. I haven’t gotten rejected  I was told to wait 20 business days, and now it seems I’m being told to wait longer. I’ve reached out to the TCR team several times and I’ve even told that it would be escalated. I then waited a week and called again and was told it would be escalated. Then I asked to speak to someone on the “escalation team” and I was told they don’t take calls, but I was given a number to call. the number and email I was given was my account manager who responded to my email by telling me to call the TCR team. This is affecting my business. We aren’t even made aware when a client attempts to text us- we only just found this out a week ago when a client told us they had tried to text us. can someone help! please!

Yesterday at 4:26pm ET, our company's ability to send or respond to "text" messages just stopped. Now, we just get an error message stating "Unable to send message. Sorry this message couldn't be delivered." However, I can still receive messages. And I can still send photos, videos, and docs just not texts. This happened last month in which my account manager stated that I need to add a sms bundle, which I did and that tripled my monthly bill, but now it's not working again.I filled out the TCR application AFTER the issue started yesterday in which my brand is now registered and I'm waiting on the campaign to be approved. However, I'm not certain that this has anything to do with the TCR since I'm able to send photos, videos, and docs without limitation.I have called several times in which no one has an answer for me. No one answers my support tickets. And my account manager, Harold, seems to only get back to me when it&#39

When we dial out there is no sound and we can’t hear if the customer answered or if it went to voicemail. (But sound does come through in the recording) Calls going directly to voicemail on the customers end 

Is there a way to have the IVR selection show up with the Caller ID when using the RingCentral Salesforce Integration? 

I was trying to port our main office number from office@hand to ring central. Both are voip providers. Office@hand uses ring central software. After the porting was successful, we are still not able to use the number anywhere - in neither applications. Ring central tells us it’s probably office at hand’s fault. We contact office@hand and they give us ring central’s email address!!!! the same one!!! they say that the ring central porting team also handles office at hand porting.The ported number still shows up at my office@hand account and it’s still visible, but not usable, on my office@hand a

I need to get the incoming number so we can make use of it in our customer vb.net program. Launching a URL works but then everytime there will be a browser window opened, this is not optimal. I have tried a million things and can’t get the command to run. If i can just get it to save the number to a .txt file on the c:\temp that would be great. I would appreciate any help. this command runs when i press test but does not run when the call is connected c:\temp\ring.bat "+16505554092"i have a simple bat file that saves it to the file