Phone

We are using RingCentral's computer app with the phone icon with bluetooth headsets. We have this super long terms and conditions text we have to read the customer and then wait for them to say "I agree". I thought it would be really great if we could just play a pre-recorded terms and conditions audio which asks them at the end to say "I agree". At which point we know they have accepted.What would be the best way to do this? I've been looking around trying to find the best option but most are super complicated and I think they will cause issues for our sales people.Has anyone had any experience with this or know a good possible solution?Thank you!

We use OBi302 ATA's for our fax machines. When you first set up the ATA the login is admin and password is admin. Once it is connected to Ring Central you can not get into the ATA with that login and password. Does anyone know what the credentials change to once it is connected to Ring Central?

Scenario:We use RC MVP with live reports licensing.I have a call queue configured and a supervisor has noticed on the live reports that a specific user goes from ringing to available while the other reps continue to stay in ringing statusI can recreate this behavior in live reports by being available for calls but pressing the red ignore button on the incoming call. Other users still see the call but my status in the live reports does the same thing (ringing to available while others remain in ringing status).I am looking to see if there is a way to pull this info from the logs. As this may be used for corrective action purposes, I need to be able to verify this is what the system sees this user doing.Happy to provide as much detail as I can

Hello everyone,Since few days, it seems that all my users have to resynch everyday with Google : In normal case, this button only have to be pressed one and a single time, not everyday.Any ideas on how to solve that ?

We are a new user of Spectrum Business RingCental VOIP customer. I am trying to get the system programmed to put into use. I have recorded a custom message that is supposed to play when calling the main number. The call routing is dial extension at anytime, dial 9 for directory, or 0 for operator. I have called Spectrum Business support multiple times and they can't solve the problem. As far as I can see, the portal is configured correctly. All phones have been tested and ready to install and port our AT&T number over for the main number. I need help to solve this problem, before we go any further. Is there a way I can talk directly to someone at RingCentral to get this problem fixed?

In our organization we have many tasks with similar names. Is there a way that when a task is created it can be created with a unique number attached to it?

I've deleted the app, but I still get calls through my cell phone. I only want them to come through my desktop app. How can I remove the connection between the Iphone and my ringcentral incoming calls?

It seems that this function is not available through the app yet (I can access through the admon portal & selecting a forwarding email)Am I missing something?

Is there a way we can have 'short' extensions set up for transferring within a site?We have a large number of clinics each who usually only transfer between themselves: Each site has a 3 digit cost center, so for the most part our extensions are always costcenter and then the 'true' extension number.We sometimes have requests to try and shorten them, but it isn't really an option: Particularly for users who want to have reserved ones like extension 1 or 0.I did however come up with an idea which might be possible to implement: Site extensions.The idea is that each user (Or queue, etc) can have an optional site extension: This only has to be unique per site, and should ideally be turned on per site. It doesn't have to be related to the main extension.When the user wants to transfer, they hit the transfer button, and dial * or # before the extension itself: The * or # tells Ring Central that it should try to use a short extens

I used to be able to add Limited Extension into the Call Handling area on users as I would create a user called Ring All that would allow all phones to ring in a location. As of 12/20/22 I have noticed that I can no longer add Limited Extensions in to the Call Handling so they will ring with the rest of the phones in the location. Is this a new bug or a restriction that has been placed on limited extensions?

I have the call queue setup to ring all phones simultaneously. I'd like the calls to go to voicemail if no one picks up after 10 rings. Is that possible?

date and time out of sync vvx411

I just went to add in the Google integration in the RC app, and the permission request sheet is a bit alarming. Why does it need delete access to my contacts and calendars? Thanks

I would like to set up our main phone numbers to ring to more than 1 user extension at the same time and if no one answers, it would ring to an automated attendant / IVR menu,

Hi Team,

We keep getting a message from RingCentral saying "this number has been disabled. please contact your admin or ringcentral support" and I never disabled a number. I have no idea how this even got disabled.Any clues on how/why RC disabled outbound calls to a number?

Hello all, New to RingCentral Engage Voice (not Digital). Question - some of our agents are commenting that the system is hanging up on them while in the process of leaving their customers a voicemail on a manual outbound call. I know there are various timers associated with manual outbound calls, but cannot seem to find any information about what may be controlling the amount of time the agents have to leave voicemail messages.Any light that can be shed on this is much appreciated.Happy Holidays!Thank you!Selena

I'm having an issue with the red dot that indicates an unread message on the desktop app icon in the Windows task bar.The dot doesn't go away when I read all the unread messages, even if I click away after reading the last message. I have to close and re-open the RingCentral window every time I read a message in order for the red dot to clear. This does work every time - if I have no unread messages and the red dot is still there, it always clears when I close/reopen. It never clears on its own. My app is up to date... Anyone else having this issue? Thanks!

Hi,We have outbound calls being logged in Salesforce Chatter for some users and not for others. Any idea why this might be happening? Thanks

Anyone know how to extend the time to dial an outbound number? If not dialing a number fast, phone cuts us off. I have searched but no answers for my Cisco IP Phone SPA525G

Hi guys, i need your help. I work as a receptionist and i have a problem with my rc app on my windows desktop. i kept on having missed calls that didn't even rang on my side. there was also no notification of a missed call. The only way that i knew that someone had tried to call me was when i click the call log and thats when i'll find out that i had missed calls. but i was online at that time. and these problem affects my evaluation at work. pls help thank you.

I have an employee that is not checking their messages. Shows 140/204. I want to see what messages they have checked and haven't and review them. How do I do that? When I click the hyperlink, it asks for the extension password. I would think my admin password would work, but it does not.

Hi everyone, I'd appreciate some help. I have 3 shared lines in 1 group, with 3 desktop computers. When I try to add another desktop phone to access that shared line group with 3 lines, it won't allow me to add the phone because I don't have an available license. I don't want another new number, I just want to access the 3 shared lines in the shared group. Thank you

I have trouble launching my RingCentral App this morning. It sets my status as offline and I got the following message: "You are running very low on disk space. "Is this an issue unique to me or is anyone else seeing this? Any advise on how to address the issue? Thanks!

Our company is looking for a cheat sheet (shorthand, play by play) for the softphone app (android/ios). Any search brings up how to install the app or pushes you off into some videos (that ALSO don't answer the questions). We need: - How to connect/disconnect your work number through your softphone app.- How to Warm/Cold transfer through the softphone app.- How to put a call into someone's voicemail through the softphone app.- Other softphone functions between different company users. Basic phone functions that should be available, but there are zero breakdowns on the site. We don't want a "University" Video, we want something people can print and run with. Anyone have anything like that?