RingEX

Hi RC Developers,We are currently having issues with the new RC app. We arent able to pause and unpause a recording or mask a certain part of the conversation in a recorded call. We need that feature working for us.

I manage our internal knowledgebase for the office, and need to update the RingCentral guides. I see that there are two ways in the mobile app to stop any incoming calls from ringing on the cell phone. You can turn on "Silence Incoming Calls" or select "Do Not Disturb". What is the difference between the two? Are there advantages of one over the other? I know users will ask, and I haven't found an answer on the RingCentral support site. Turning on DND is the easier option, but I just wanted to get a solid answer on what the differences/advantages are (if any).Thanks.

Hello,My team has noticed today that no one seems to be able to receive text messages. Outbound texts seem to be working. This appears to be impact numbers outside and inside the organization and is reproducible by multiple users.

Help! Replacing a Viking analog door box that connected to a co line port of a digital system. Does anyone have a recommendation on a replacement that will work on RingCentral? We have allocated a Standard license to this. We have wired network cable to this exterior location. Has anyone installed a Viking E20 IP ? Thanks!

We noticed starting a few months ago that some calls that come in through our ring central number sometimes drop or no audio comes through and they hang up. We didn't notice it in the beginning, thinking they were those drop robocalls, but sometimes they were potential clients. We use the local network Cox, with a Netgear router. The 2 landline phones we use are connected to the router through ethernet cables, and 1 mobile phone that uses the app. We don't think know if it is the network, because when a call comes through and is answered through mobile, the call still drops and he has to call them back. It didn't do that before, which is why we caught on now, because now even incoming calls on the mobile get dropped. No changes have been made in the time we have used Ring Central. I've tried diagnosing the issue using the resources already on Ring Central, but troubleshooting and checking the ISP has not shown any problems on our end.This

Any way for the notifications sounds for new messages, texts, etc. to be routed to PC Speakers.  We can set telephone microphone and telephone sound to headsets and telephone RING to Speakers.  But, the message sounds only come through headsets (when using headsets).  It'd be nice to be able to route sounds to different devices for those of us who don't wear headsets all the time.

Just went live on RC with ported number on 1/20/2020. Am using Mail app in macOS. Have turned on email notifications with transcribed text and audio recordings.Mail app has a built in mp3 player that shows play/stop and sound level controls, and how long the audio is.  Email notifications from RC regarding changes to the account play fine in the Mail app. Email notifications from RC with voicemail from incoming calls show Error instead of the iconic triangular play button. But you can download and play from the Macs desktop the mp3 file from the same email that shows Error, so the mp3 file is ok. If use webmail to look at the email, can also download the mp3 there as well.  If look at same email on another Mac with Mojave Mail app also has same Error issue.  Have US RC account. Using macOS Mojave latest updates 10.14.6. Affects one user but only have one user account (small non-profit), so affects all users.

I have called several times the transfer/port customer service to no avail. I have attempted to create a transfer ticket and it has been rejected. I have asked our account manager to assist and he states its out of his area. What next?

We have been using Your services Just 2day & we start get spam call??How do we stop them ??

Hello. I am using RC to teach a virtual class. I would like to set up some sub-chats so that small groups could chat amongst themselves without broadcasting that to the entire group.For example, I have a class of 16 and I want to subdivide them in to 4 groups of 4. Is it possible to create 4 groups for that purpose?Please let me know if you need further clarification.Thanks in advance!!!

Hi, I'm getting a bit disenchanted with this system. I call in to the help desk , they promise to call back and if I'm lucky they call me back a few hours after they tell me they will - is ring central - can somebody tell me about scheduling conferences calls? I explained to the rep i can get it working with gmail but not our corporate exchange account- beginning to doubt my decision to go with ring central

I am fairly certain that I used to be able to do this. I want to be able to hyperlink to a Glip query / search. For example, I want to search all of my team's Glip messages on John Doe and link to that search in a CRM. How do I do this.

I recently updated the RingCentral app on my Windows 10 desktop. Since the update, all lines (direct dial and main number) in the office (14 lines) ring on my phone. Also, if I answer a call on my Plantronics headset, I can not transfer calls to another extension. I have to put the call on hold, pick up the call from the handheld and then transfer. I am the person all calls funnel through when they dial the main number. This is a very irritating.

If an SMS has the "Delivered" status, does that mean that it for sure got to their phone? Or at that point, could it still be blocked by the carrier? I have an instance of someone not getting SMS while the status says "Delivered."

Is there someplace that you list the text shortcuts for the various emojis?For example, :point_up: in your text will be replaced with the "finger pointing up" emoji, and :+1: will be replace with the "thumbs up" emoji.Where is a list of these shortcuts? I don't want to have to click and scroll to find the emoji I want - I'd rather just type ":thumbsup:" or something (which used to work in the old client, BTW). But, I can't find the list of shortcuts!Additionally, there seems to be some conflicting code around entering emojis with shortcuts. It seems there are two ways - using the "word surrounded by colons", and using the "punctuation" method made popular on mobile devices.For example, I can enter a smiley face by typing ":)" or ":-)" in my text, which is common on mobile devices. Or, I can use the "RC way" of doing it by typing ":smile:".However, these two methods seem to battle with each other sometimes. For example, to enter a "face with tongue st

How do you text from your rc main line from email?

Hello,For Call & Handling > Custom Rules > , under condition, I can't grasp the difference and how to use Caller ID and Called Number. When I selected Caller ID, I typed in a name of an employee who have an extension, nothing pop up. When I click add, it have a string of 5 digits. If this identify the person, how does it know that person without their last name?

Why my username displays twice on the upper left side of the home screen of my Polycom vvx311?

I'm in a team of support members who receive incoming calls regularly. Since yesterday morning I have been experiencing an issue where an incoming call instantly fails and is counted as missed. I didn't look into it further because I ended up doing outgoing calls for the rest of the day and got too busy to think of it again.I figured the issue would have been resolved with a restart to my PC, but I see that isn't the case.I am interfacing with Ring Central through a page I had open in Firefox. I tried Chrome, but the situation got even stranger because queue calls wouldn't even be sent to me, even though I was in the queue.I've logged out and back into Ring Central, both on the Windows app I have installed, as well as the plugin on our ticket website. I'm not sure where to start troubleshooting this issue.Here is an image of what my incoming calls are doing:

Would like to view the xls spreadsheet to see all of the fields needed to populateThanks in Advance!

Does RingCentral offer any help against spam callers other than a link to the DoNotCall list, which we registered for in 2004?

We have had RingCentral for years and loved it. I left the firm for about a year and have came back to the exact same settings for notifications, yet we are receiving none. Only about 50% of our faxes seem to make it to the destination and we have no idea until 30 days later when we have to follow up on them. We need to fix this ASAP. All of our emails are in the transmittal result notification page, everything is accurate. There are no "rules" in my email account, they are not being sent elsewhere.

How do I set up voicemail on the phone?

Does anyone else agree that we are paying too much to be receiving so many robo spam calls and inappropriate text messages on Ring Central?

All calls are canceled immidiantly. I am available , new user. Yesterday everyting worked. What's a problem?