RingEX

After assigning and putting people in break out rooms, host and co-host could not hear the participants. Whatmight have happened? What are possible solutions?

How can I add contacts in the app or on the portal so it can sync company wide as an admin

How do we remove a user in app.ringcentral.com ? On the previous app.glip.com version, it have a menu with some actions but on the new one, there nothing than message, videocall or profile.Thanks.

Is it possible to change the id on outgoing text messages to clients so they see the company name?

Our company sends documents to the IRS on behalf of our clients on a regular basis. One of our employees just received a scolding from an IRS rep stating that use of the RingCentral fax is not secure and that is not a method to use for sending them information. The rep stated that we need to be using a traditional fax machine. Is the IRS rep correct in stating this?

Need help to fax a document

I can't invite guests to teams anymore after December 24th and now I can't even invite guests because it says the emails can not be validated. It seems like only the main domain that the account was signed up work. Please fix this issue, it's been a big problem for almost two weeks now.

Using the RC messaging app needs the ability to respond to a message with more than just a thumbs up. This is a standard feature in Slack and something that adds a lot of value in the ability to respond quickly to messages.

Previously when sending out a new fax there were two options provided on how to place attachments one attaching through the PC and the other option was to scan directly to the Ring central app. Several people throughout of office have stated that this feature was very convenient.

My users are used to using Slack and I want to migrate them all over to the RC platform however I'm getting some pushback due to lack of notification features that they have already in Slack. For example their icon changes on the taskbar when they get a new message.

You guys promised that this would occur back in Q2 or Q3 of 2020 and have since provided no update here?You also deleted all of the old threads about this before the recent forum refresh...WHEN are you guys going to fix this problem?!

I'm having my calls forwarded to my cell. After I receive a call on my cell, how do I forward that call to the ring central phone at the office?

Okay, this has been going on for two years. I've tried many, many things.What's happening: we have 10 Cisco phones, the users lines occassionally go orange (not available) for a few seconds to many minutes, usually self-resolves but sometimes a reboot is required. Only happens to one phone at a time usually. Rarely a phone will reboot itself. I have changed out every part of the chain: new router RV345P, phones directly connected to the POE ports. Phones: we've gone through SPA525G2, SPA509G, and the new 850 and 860s. All have the same problem. We have not experienced a dropped call in the middle of a call, only happens when phones are idle.

Error message "sending SMS from/to extension numbers is not available"

is it possible to create different team members that will get the text messages split between them and on different screens?

US - I'm a new user on Ring Central. Trying to setup a simple single level IVR. All I want it to do is prompt people to press 1-4 and send to an extension. I've set up the IVR with the prompt, but now I can't switch from company hours and after hours greetings to IVR. When I select bypass greeting or setup custom rule they only allow me to select an extension instead of the IVR extension. Any suggestions?

Is there a way to recover accidentally deleted text messages? Texts were deleted in the RC Phone app on an iOS device. We can do this for deleted voicemail messages within 5 days by signing into the portal site.

how can I go about adding that feature "accept call in queue? all my coworkers stated that when they set up their ringtone it was automatically on there. But it dosn't give me the option under settings.

When one of my end users tries to copy and paste a text message in the Glip app, it leaves out certain things like dates and phone numbers. When we paste it outside of the Glip app, it pastes itself correctly. Is there anyway to fix this?

We are not getting all of our text messages in the desktop app. They show up fine on the mobile app

Jabra Bluetooth 85T for Mobile app would like to be able to answer via touch to talk

We're not consistently getting calls forwarded to agents. This began last week and has gotten worse. We called RC last week and thought the issue was resolved but it has since began again. One user in particular gets no calls forwarded to her, while other users always get calls forwarded.

One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.

I have had 2 customers request to be able to import a Company contact list, just the same way as you would with a private contact list.This would allow importing a list in the same manner, or allowing to be added one by one, from the Admin portal.This is for Standard customers, but premium and above as well.

Where can we Admin see the text messages of some other extension? If the account have 3 users with 3 different extensions, can Admin check the text messages of those extension?I am trying to figure it out? Is this feature there?