RingEX

We're having an issue where someone is trying to send us a fax and RC is flagging the number as a potential RoboCall which it is NOT. How can I whitelist this incoming fax number? I've searched high and low within the admin portal and found nothing to allow for this.

Recently calls on both Android and iPhone do not work when not using WiFi. It doesn’t matter if we select using mobile data or carrier minutes. Outgoing calls fail with a message that we have a bad connection. Incoming calls never get routed to the device. I know we have a good reception so it’s not that. I have tried uninstalling and reinstalling the app as well but no luck.

Bonjour,J’aimerais savoir s’il est possible de limiter l’assignation des tâches afin que seul les administrateurs puissent en ajouter pour les autres utilisateurs. Autrement dit, je ne veux pas que les employés puissent assigner des tâches à leurs superviseurs. Est-ce possible ?MerciHello,I would like to know if it is possible to limit the assignment of tasks so that only administrators can add tasks for other users. In other words, I don't want employees to be able to assign tasks to their supervisors. Is this possible?Thanks

How can I check the voicemail of a call queue from MY phone?

I answer two separate phone lines for my bosses. When they try to dial each other directly, those internal calls also ring to me. How can we bypass them ringing to me so they can quickly connect with one another? Is there a way for us to set up a rule for all internal 3-digit calls to automatically route to the bosses and not the assistants? Thank you!

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?

regarding the recent notice: Verizon has announced that it is no longer accepting “vtext” SMS messages from non-PTN numbers. What is vtext? What is a non-PTN number? Does this mean I can't text with my customers anymore with the Ring Central app?

My phone randomly through out the day will say line unregistered. How do i fix this?

Is there a way to put a button on a desk phone to be able to toggle in and out of call queues?

greetings. I have a user that states she hears a beeping during call that are being auto recorded. this interferes with conversations and messages she leaves with customers. I have removed the auto-recording feature from her user and it stops beeping. I reactivate is and she hears it again. She has the same settings as others users in her department and they do not hear any beeping. Thank you for your input.

Have not been able to add more than 10,000 company contacts for years now. Any idea or possible limit increase coming soon?

I have DND and forwarding on my RC. I receive emails of missed messages, but I cannot find them in my account.

I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?

I have tried to block a number but continue to get calls from it.

It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.,It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.

I have many call queue users who will continue to get calls when their computer is locked even though they toggle off Accept Call Queue Calls and change their status/presence to DND. When they unlock their computer, it shows their status as Available and within several seconds it changes back to DND. Please help!

Hi there,  I was wondering if anyone knew the best way to deal with faxes when users leave the company? We usually disable the account but there are providers that might fax a departed employee’s number and receive an error. Wondering what the best path would be to get the provider to automatically fax forward to our main line instead or has anyone else set up some system they want to share? 

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user).   I am looking in ‘Users with Extension’ then Phone then Voicemail Settings.  But there is no option to reset PIN.

Hello. My company provides support for another company who utilizes the desktop Ring app. I have one user in particular who has a very annoying issue the last several weeks. Every few days, she will get a message in the app which states that access to her microphone is blocked. Here's what I've tried to fix it:Windows settings permit the mic to use Ring.I ran BIOS and Windows updates. I had her try both internal and external mics. I uninstalled and reinstalled Ring. I ran chkdsk and sfc /scannow.I changed the default mic. It just seems to be different versions of the same mic though. Checked device manager to make sure mic drivers were up to date. I disabled and re-enabled it to no avail.

I am trying to download a CSR for porting numbers out of RingCentral. The instructions titled "Downloading your Customer Service Record in the RingCentral online account" with a last update of January 11, 2023 states there is a "CSR for porting out Download" option. I have followed the path provided - Admin Portal > Phone System > Phone Numbers > All Numbers and am not seeing the CSR for porting out Download option.Every search that I do leads me to this same article. Is there another place the CSR download has moved to?Thank you

I've been having difficulty importing an updated contact list. Is there a way to delete all entries in the Personal Contact list so I can start over?

I cannot receive phones calls from a landline phone.  It just rings busy.

Calls that we make from our desk phones to AT&T mobile numbers DO go through. Calls made from AT&T mobile numbers TO any of our company phone numbers do NOT go through. AT&T Wireless customers get a busy signal or a "We're sorry but all circuits are busy" message. Sprint and Verizon callers do not seem to be affected, and are able to call us just fine.I called RingCentral support, and I was told that maybe it is because all 50 of our phone numbers had somehow been flagged as spam. This doesn’t make any sense for a number of reasons:If we are flagged as spam, why are we still able to call AT&T customers? Shouldn’t they have blocked us from calling their customers instead of the other way around?How did all 50 of our phone numbers get reported for spam simultaneously? We have only publicized about 10 of these phone numbers. How would someone find the others?The chat support in the RingCentral admin does not work