RingEX

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

is this possible?  seems like many poly phones allow this.  poly doesn’t seem to allow a way to batch import contacts so instead you must manually enter one by one, but they said to talk to RC because it should be possible for them to be imported from the directory in RC.  but...RC has said that it’s not possible because it’s a conference room speakerphone and therefore has no need to have contacts.  (news to me and counter to the fact that the second button on the home screen is for Contacts).

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App. 

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.We have restarted the phones, and have resynced them through the web portal. Does anyone know how to restore this functionality to our phones?

We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.

Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.

An end user is saying he will get a fax notification via an email, he will open the app, and the fax is not in the app. Since there is no fax, he has to call the member/company and have the resend the fax.

WebSocket connection to 'wss://sip131-1221.ringcentral.com:8083/' failed: WebSocket opening handshake timed out

Hi there,  I was wondering if anyone knew the best way to deal with faxes when users leave the company? We usually disable the account but there are providers that might fax a departed employee’s number and receive an error. Wondering what the best path would be to get the provider to automatically fax forward to our main line instead or has anyone else set up some system they want to share? 

Hello All,I am using Ring central CTI in the salesforce.I configured the all the thing using Ring Central Setup Guide.After adding a lead into cadence When I am going to place an Outbound call from Work Queue, and create a log from Dialer the lead is not moving in the next Cadence Step.But if i am saving a call log from the Global action of log a call which is opens when placing an outbound call then the lead is moving into the next cadence  Step. Why it is not working from the dialer. 

  does anybody know how to get a T46S YEALINK phone system to recieve and make phone calls after the ring central app has been upgraded 

I purchase the Yealink W79p with 1 phone and I purchased 2 extra phones. I can get them registered to the base but cannot get them provisioned enough though I am following the instructions to the T. I reset the base and phones to their factory settings, the I followed the instructions for auto provisioning. They have also been updated with the latest firmware. I am at a lose. I even tried manually provisioning and at least that gave me a green status on one of my lines in the admin portal but the provision still failed on the phones.  

All users are on windows 10, primarily using Salesforce Browser to make calls. One user only has an issue where at the beginning of the call, the volume from his microphone is very quiet. After about 10 seconds, the volume jumps up to a normal volume.Issue persists on two different computers, different manufacturers, different sound chipsets.Have tried 3 different headsets, latest one an RC recommended one.Issue has happened on 4 different ISPs and Wifi locations.Settings for 'communications' under sound is set to 'do nothing'Switching calls between rc phone and rc app causes the issue to restart.Microphone Gain is set to +6DB and stays there. Windows updates fully up to date. Turned off 'allow apps to take exclusive control' in microphone propertiesIf the user snaps the microphone boom to make noise, that sometimes resolves it. **ISSUE DOES NOT HAPPEN ON LAPTOP BUILT IN MICROPHONE*

Can a Poly Rove B2 Base be provisioned to support multiple Poly Rove 40 handsets with each assigned to a separate Ringcentral User? 

I’m looking for confirmation that all fax history falls out of the app every 30 days.   I have a user who is saying their history is blank and they were looking for faxes sent  two months ago.  

Shared Lines. Can another user join an ACTIVE call on a shared line?Like the AB Shared Line is called. User A answers. Can User B also join the line while the call is active?If so, how?

How do I change the main phone number for our RingCentral since we moved our office to a different county and want a local presence?

Hi, We had this pop up two weeks ago but only on our T46U phones. Whenever we try to view a missed call or view call history in the menu, we get an error message that Authentication Failed. Please Try Again. This is across our entire organization. I put in a support ticket, and within a couple of days, I received two phone calls and an email from Ring Central telling me that it was a known issue affecting several of their customers, they had re-created the issue, but didn’t have a resolution yet. A few days later, Ring Central closed the support ticket as resolved, but we’re still having the issue. I re-opened the ticket and tried to escalate it, but I’ve not heard back from anyone at Ring Central. This is causing significant issues in our workplace, so I’m trying to find a solution.Thanks, Mike Camden  

We communicate with our clients on a one to one basis.  We NEVER broadcast texts or sms messages.  We have completed the TCR form 3 x and failed each.  We have had4-5 conversations with RC TCR “specialists” and recently forwarded a copy to RC at their request of our privacy policy that is on the web site and still no one seems to be able to explain to us what we need to do to be compliant.  I tried to explore Textbot on the RC applications page and the appears to no longer be available.   We are a very compliant company … yet this situation baffles us.  I would never recommend Ring Central to someone who intends to use their system for texting. Can anyone suggest next steps? Thx,

When I receive a .vcf or vcard file (i.e. someone shares a contact record from their cell phone) via an inbound text message to my RingCentral number, I can't open the file or directly add that contact, without going to a desktop and opening via another software. For example, with my iphone, if someone sent me a text with a person's contact record (as a .vcf file), I could open the contact record right from the text message application and add the newly received contact record directly to my iphone contacts. Now, when someone sends that exact same message to me via my RingCentral number, I can't open the file on my phone, can't add it to my RingCentral contacts, or do anything else useful with it until I log into RingCentral.com, download the file to my computer, then open via 3rd party application and manually type it into my contact list on RingCentral. That seems like a major step backward in technology! Am I missing something here? If not, w

We have a seasoned employee that has been using ring central desktop app for a long time.  Her Polycom vvx 410 phones red light stays on even after she has deleted all the messages, faxes, and etc .  We tried a couple of things like restarting the phone.  This will work until someone calls, then it stays on until we reboot the phone.   We also did a update that was inside the app but that didn’t fix the issue.  Please help.

Hello, new to ring central with company and i am looking for other ring tones to add to my receiveing calls list instead of just bell and other one where can i get more ring tones? current version is: 22.3.0.44615 thanks