RingEX

The feature set for a limited phone indicates "Intercom paging is not supported" - but can it be used for dialing to an external overhead paging system?

We have not had issues sending text messages but our entire team has lost the ability to send outgoing messages as of about 30 min ago. One of the messages from Ring Central states:A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.Nothing has changed on our account, do you know what needs to be done or are there other companies having this issue too?

I have been using the RC app for a few months and today I no longer have the ability to send SMS to multiple recipients. I have followed the rules regarding allowed number per minute. Has anyone else lost their ability to send texts? I have the MVP plan, which I do not see as an option anymore. ? Very confusing website.

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.Thank you

This just started today and we've made no changes to our current setup. I do not really have any more to add that is not mentioned in the title.Can you offer any advice on what happened?

I have configured users to be able to pick up calls from other extensions using the Call Pickup list under Groups. The instructions say that you can pickup a call ringing at another extension by pressing *58 and then the ringing extension. This would be great if it actually worked. We have tried this with various extensions and cannot seem to get it to work properly. Does anyone have a success story that they can share to get this to work?

For some reason, we are received email notifications of transcribed text messages that random vendors/people are texting our direct phone number. I can read the text messages but cannot figure out how to respond back to them. There is a link that says "To reply using the RingCentral app, click here

We run a retail business with a physical location. Typically we have one person at the desk to handle incoming calls. They typically use the ringcentral app on their phone but they cannot receive calls because they have an old cellphone sometimes and we are losing alot of calls. How can I add a single physical phone that will ring to our main number? Will the Desktop App have to be open for this phone to work?

Hello, We have an email address that is receiving notifications whenever a call/fax is received. However, this email address is not the one that is listed in the user settings for any of the users. Is there any other page within the Admin Panel where we might find and remove this email address? Thanks!

Will the phone app eventually disappear or will it continue to exist and be supported going forward?

@mary-community-moderator HI we just started using RC and over the weekend, I was testing my new Ring Central APP with my significant other and sent a message that was 100% sexual in nature and she answered back...etc. It was not an image nor anything illegal and done in good fun, but i showed up to work and within a few hours my SMS is disabled. I realized that I violated a term of use and notified my employer immediately as I assumed that was the reason it was diabled. My question is, "Will my employer see the message?" This could be embarrassing.

MacBook Pro keeps crashing and switch off completely while i'm on conference call using RingCentral Desktop App. It's regular issue. every 3rd conference call i make it crash, very frustrating.

The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.

I've recently added a Yealink W60P phone to system, does anyone know how to make that the phone that rings when our main switchboard number is called? Thanks

If I have a 1300 number added to my account and the number is dialed, will the number be shown as the called number in the Phone app

Is it possible for someone to call main line, let it ring, then go main voicemailbox not an extension mailbox?

I am using SENNHEISER PC 3 CHAT ON-EAR Headphone and I am getting the error below while using it on RC desktop app. Already tried reinstalling app and mic drivers. The headphone is working fine with other devices. It was working with RC as well a few weeks ago but not sure what changed recently?"Failed to detect your microphone. Please make sure your microphone is properly connected or check microphone configuration settings."

I have two phone numbers on my account. One number, the 'main' number is my business number and requires a business voicemail message. The other number is my family home number, which requires a 'friendly' voicemail message. How can I set up this cenario.

Anyone else getting an email notification of a voicemail BEFORE the message is displayed in the RC phone? I've had voicemails in the app delayed by hours and sometimes it doesn't arrive in the phone until the next day, but the email arrived. I've had other notification problems and was told to Purge the data, but that doesn't seem to affect the voicemails (it's also a nuisance).Anyone else have this happen? Is there a setting I could change to get the voicemails in the app more timely?Thanks!

Hey there all,I recently provisioned and set up a number of Polycom VVX 411 phones here at our office. We are also using the Polycom Color Expansion Module (or sidecar) to more easily transfer calls to other phones in our system. With our previous provider, the BLF aspect of the sidecar was active and would allow of us to see when other phones were currently on a call.However, once we transferred to RingCentral, this feature does not seem to be working as it should. The extensions still show up properly on the sidecar, but it does not seem to be utilizing the BLF aspect, as the keys do not light up when one of said extensions answers a call. I have added all our phones into the same ring group, so all incoming calls can be answered by any of our employees, but the BLF keys are not lighting up nonetheless.Does anyone have an idea on how to activate the BLF function of the line keys? Any assistance or suggestions with this issue would be most appreciated.

In order to get the MVP Client to work on our enterprise network, will we need to setup a policy to bypass our proxy servers for *.ringcentral.com?

Is anyone else having problems with the latest RingCentral app? For us, it started about a month or two ago. We have both inbound and outbound calling issues. Inbound there is dead air when picked up, outbound says "connecting" and never does. We have tried it on different mobile devices (Android and iOS different versions), different wifi locations, different carriers (Shaw, Bell, Rogers), different cities and still the same issue.

Hi,First, Happy New Year! Second, please excuse my English.I’m having a major issue installing RingCentral on multiple PCs in my company, and maybe others have seen this before.On Windows 10 computers, I install ringcentral.exe (not the MSI), and all features work fine (Meetings, Chat, etc.) — except for calling. Calls don’t work in the desktop app but do work through the Chrome extension.When I try making calls from the web app at app.ringcentral.com, I have the same problem. Even after uninstalling the Windows app and the Chrome extension, the issue remains in the web app.I don’t receive any error messages — the call starts and then drops after a few seconds.Here’s what I’ve tested: On the same computer and same Windows user account, if I launch Windows 10 Sa

This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all. Today like many days SMS is not working at all. Case #14006406.

Ringcentral gave me a digital license and 858 phone number when I started at my last firm. I got tired of making my boss rich and started my own firm. He was kind enough to let me keep my number and transfer it to a new RingCentral account with my own company. (so generous of him!) After opening my own RC account and transferring that digital number to new RC account, the name of my last company still shows up when I call using that number. I've changed this to my company name in every way possible via admin settings. Any suggestions?