Video, Meetings, Webinar, Rooms, & RingCentral Events

Having more and more users of new Dell laptops saying they cannot use the virtual background. We have plenty of i5 Dells that can use the VB. There must be a graphics drive issue and not a processor issue. I also have an i9 throwing the same error.Is there a list of GPUs that are not compatible?

 working for multiple clients. can you use multiple numbers on the one system?

This feature was working fine for me (Windows 10 desktop - fully compatible specs) up until several weeks ago. No changes on this end since - except upping RAM from 4GB to 8GB. When will virtual backgrounds (and for that matter video preview, also no longer functional - though actual display is fine) be working again?

With RingCentral Meetings, we could use the app to modify/delete any scheduled meetings. How can we do this once we're transitioned over to the RingCentral Video platform, keeping in mind that we use an on-prem Exchange server (not o365)?

Hello, I am a current customer with about 20 users on our account. We often are setting up video meetings with prospects by asking what video service works for them(i.e. facetime, duo, etc.). Since we already use RC for our company's phone needs and set up video meetings internally, can this be done for external folks?I know it has been tried before but wasn't successful. Looking for a streamlined way to create a meeting, send to someone and have them be able to simply click on the link and be brought to the video meeting- without having to sign in or download an app-whether it be on their phone or a desktop- with the ease and professionalism of a zoom meeting invite.Can anyone help?TIA!

I should think this would be a great option, especially for users on a limited budget.

Hi! I used to use the feature to add polling questions to a scheduled meeting in advance quite frequently. I'm not seeing this functionality in the new app-based platform, even when logged in through a browser. Is this an available feature that I'm missing somewhere? Or will this be added back by chance? Thanks!

I get kicked off ring central meetings when presenter shares screen on one computer, but not on another (using same internet) even tried direct connection (not wireless), I am not no VPN and I have tried unistalling and reinstalling.,When I log into a meeting on RingCentral meetings all is okay until the presenter shares screen. Then I am kicked off. This does not happen on a different laptop (using the same internet)-it is not the internet. I have unistalled and reinstalled ring central already and no help. It only happens on my personal computer.Help!Shannon

Can we create breakout rooms in a video meeting through the RingCentral desktop app?I've looked at the guides on how to enable these in the admin portal, but when I navigate to that area I cannot find the "advanced settings" section to enable for the entire organization.Is there a difference between the RingCentral video and RingCentral Meetings? I see there is a space to create rooms, but at an additional cost for licenses... any help clarifying here is greatly appreciated. ,

The information from ringcentral had been consistent about all this up to this point: we can still use the non-integrated meeting desktop app for now.https://support.ringcentral.com/ca/en/article/End-of-Life-Date-for-RingCentral-Meetings.htmlhttps://support.ringcentral.com/ca/en/article/Transitioning-from-RingCentral-Phone-for-Mobile-Meetings-Desktop-RingCentral-app.htmlhttps://community.ringcentral.com/articles/29853/ringcentral-app-for-desktop-is-here.htmlAmong others…Because when we login to the latest ringcentral meetings standalone program version 21.1.40031.0329, we were getting the message about retirement inside the program, we reached out to RC tech support last month to confirm and received the same consistent information as above. However, this all changed for us on Friday June 18. When we sign in to the program, we get the usual “We’re retiring this app in X days …”, clicking on Continue to log in, our people are now getting the following and cannot continue. “This app has

I had the option to blur my background on Video calls. That option has disappeared. When I go into settings, background & filters, there is no "filters" tab. How can I correct this?

I need to get the list of participants / attendees DURING a RC meeting. I know I can get a report with participant names, after the meeting has closed, but how do I get the names while the meeting is still open?

When I try to schedule a meeting through the ringcentral app (I am using a Mac and chrome browser).  I click the "google" option for calender and I get this message, "Couldn't sign you in.  This browser or app may not be secure. Learn moreTry using a different browser. If youre already using a supported browser, you can refresh your screen and try again to sign in."

Can we pre-assign participants to specific breakout rooms using RC meetings platform?  

I have previously had an experience where my recurring meeting link (created using RingCentral Meetings) stopped working and I wonder if there is an expiry period. I don't have a screenshot unfortunately.

Please enable the whiteboard feature in RCV,Please enable the whiteboard feature in RCV

Hello, we have four different gmail accounts that we set up ring central meetings from. One of our gmail accounts has issues after we set up a meeting and try to send invitations to new google calendar guests. We then get the error message "Oops, we couldn't update event, please try again in a few minutes" It continues to do this for hours, then will let us invite a few people and then start again.,Hello, We have four different gmail accounts that we set up ring central meetings from. one of our Gmail accounts has issues after we set up a meeting and try to send invitations to new google calendar guests. We then get the error message "Oops, we couldn't update event, please try again in a few minutes",Hello, We have four different gmail accounts that we set up ring central meetings from. one of our Gmail accounts has issues after we set up a meeting and try to send invitations to new google calendar guests. We then get the error message "Oops, we couldn&

I use my RC meetings account to host meetings with various organizations. I try to be clear on how to join, but invariably, people don't download the plugin and have trouble joining meetings. They all know how to join Zoom meetings because it is ubiquitous. But they often have trouble joining a Ring Central meeting. Are there any plans to actually incorporate real Zoom accounts for us instead of Ring Central "powered by Zoom"? I'm tired of losing the first 5 minutes of my meeting and having all my professional business contacts ask "why don't you just use Zoom?"

I recently started using the RC Meetings "Support" function, where I can take control of the other persons computer. I have two questions,1) Is there an easy way I can transfer files to the other computer somehow? Teamviewer allows drag and drop, and a file navigation screen too. It would be nice to have at least one of those options with this feature.2) Is there a feature where the other computer can give me complete control for the rest of the session without requiring additional authorization during the session, including restarting the computer? If so, please give me instructions how to accomplish this.

RingCentral Meetings continues to cause a kernel exception / fatal error within Mac OS 10.14.4. Currently on RC Meetings version 7.0.136380.0312 with the latest updates to Mojave installed.Only during a screen share, at the most inopportune time (e.g. during a client call/presentation). my Mac will randomly go to full-CPU cycles, crash, and restart.This occurs regardless of whether I'm the host or not. Since I'm dialing in usually from the office phone, I'm not disconnected from the audio portion of the meeting, but have to wait until my MacBook restarts in order to reconnect back to the conference bridge.There is no error message, it just crashes & restarts. This only happens during a screenshare.I'm on a specced out, 15" MBP Late-2018 with Radeon Vega 20 graphics.I have two external 27" monitors and am sharing the screen on the 4K LG 27" connected through USB-C.I've logged Case Number 08716592 to help resolve the issue.

Why can't a Co-Host in a Meeting raise their Hand?

Raise hand and panel feature? This is powered by ZOOM but it's missing core features? Can't find any updated info.

As a trainer, we have two participants following training instructions. Trainer wants to watch both participants enter the information simultaneously. Had hoped that side-by-side meant viewing both shared screen simultaneously, but I cannot figure out how to do this. All that can be viewed is one shared screen and the participants.Is this possible? Or is the only recourse to toggle between shared screens?

My desktop voip ringcentral app (version 9.1.6.27106) doesn't work well with my Plantronics Voyager Focus UC. The headset works perfectly with the RingCentral for meetings, just not with the desktop app for the phone. I have tried with both the dongle and direct bluetooth connection to my Dell XPS laptop running Win 10 (latest version). The connection with direct bluetooth connection is all staticy or breaks up and my customers complain about it.  With the dongle, it is excellent, but the app crashes all the time, and does some crazy stuff.  The headset works perfectly with my cell phone and through the meetings app, but not with the voip phone app.  RingCentral can't seem to fix this issue and it is bad enough that I am considering changing systems (not headsets). Does anyone have a similar situation and perhaps a fix?

My RingCentral Meetings app does not show my upcoming meetings on the "Meetings" tab. In Glip, I can see all my upcoming meetings on the video camera tab.