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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 661 Questions
  • 1,167 Replies
661 Questions
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Sara62352108023New Participant
asked in Admin Portal & Account Management
Chat Copy and Paste

Hello! Participants are not able to copy and paste any part of the chat (e.g. links or titles to resources). How can i adjust this in the settings?

8102
G
2 years ago
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rodneyjmaroisNew Participant
asked in Admin Portal & Account Management
USA calls

Does this company offer USA calls included or is this extra cost thanks

2131
Mary-Community_Moderator
Community Manager
2 years ago
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rodneyjmaroisNew Participant
asked in Admin Portal & Account Management
blocking number ?

how many numbers can U block if paying 42.00 a month with tax inc for Canada payment ? what does it say if blocked also?

4051
Mary-Community_Moderator
Community Manager
2 years ago
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rodneyjmaroisNew Participant
asked in Admin Portal & Account Management
2 YR CONTRACT?

Hello I am new here: anyhow is there coverage if power goes out for hours and comes back on for the phones? thanks also should phones be plugged into surge power bars?

2062
Mary-Community_Moderator
Community Manager
2 years ago
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rodneyjmaroisNew Participant
asked in Admin Portal & Account Management
pin id

system says to enter pin I dont know it thanks says same as voice mail.

1841
Mary-Community_Moderator
Community Manager
2 years ago
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Andrew267856031New Participant
asked in Admin Portal & Account Management
Where can I find my contract?

I'm in the admin portal, but I can't find the actual contract term details anywhere!

30993
A
2 years ago
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office-16New Participant
asked in Admin Portal & Account Management
How do I reduce the number of licenses on our account?

We have been paying for 7 accounts, and at most have used 6, and are now down to 5. I would like to switch to paying for just 5 licenses to match the number of phones that we have in use.Also, I have tried twice to call in for assistance, and while the call was "answered", no one spoke to me. I could hear voices in the background and then the call was disconnected. Not impressed with that level of service.

12011
Mary-Community_Moderator
Community Manager
2 years ago
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servicedeskNew Participant
asked in Admin Portal & Account Management
Can we use MVP no. in India?

Hi,Just want to confirm if we can use MVP no. in India what are the terms and conditions there for that....

3431
Mary-Community_Moderator
Community Manager
2 years ago
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peter-andersenParticipating Frequently
asked in Admin Portal & Account Management
Anyone know a way to update the universal presence options?

I know you can have users create their own presence wording, but it seems if the system knows to put up "Available, busy, Do not disturbe, and Invisible", we should be able to add, Out to lunch, Vacation Day, At Doctor, etc... These items must be someplace, so the list must be editable - or should be?

3463
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2 years ago
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michael-cerchiaroNew Participant
asked in Admin Portal & Account Management
Unable to create new password

I am trying to change a password and PIN for a call queue and I keep getting the message that the password does not meet the requirements - which it does (see below). I've even done a completely random generated password with all of the requirements. No luck. Any thoughts?

2171
Mary-Community_Moderator
Community Manager
2 years ago
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servicedeskNew Participant
asked in Admin Portal & Account Management
Guidelines

Any document from RingCentral to operate from India using International DID numbers

2300
S
2 years ago
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rcarneyNew Participant
asked in Admin Portal & Account Management
Programming advise

Hi all! Have a scenario in a doctors office. I have 3 agents up front handling all the calls via an incoming call queue. I need to create a way for the doctors to call these agents in a fashion that puts their calls in front of the call queue so they can be a priority.Any good ideas? Thanks in advance :)

2691
Mary-Community_Moderator
Community Manager
2 years ago
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r.-cane-questionsNew Participant
asked in Admin Portal & Account Management
RingCentral browser login malfuntioning all morning

It has been impossible to sign on to RingCentral from a web browser all day today. The message is "The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support." RingCentral support requests work only if you're signed in.

19046
C
2 years ago
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ap-2New Participant
asked in Admin Portal & Account Management
Split billing and login email information?

Hi there? I'm running into an issue where the login email is currently set to our billing department. I often have to call them to ask for an access code to setup new users with the RingCentral app. Is there a way to separate the login email to something IT controls and have the monthly billing go to the billing department?

3251
Mary-Community_Moderator
Community Manager
2 years ago
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Susan2153262010Inspiring
asked in Admin Portal & Account Management
What Ring Group User Belongs to

Is there an easy way to find out what Ring Group(s) a user belongs to? The only way I know of is to access each ring group. Below is my scenario.We have seven product specific ring groups that ring key users and seven "overflow" ring groups that calls will forward to if the call goes unanswered by the product specific ring group. The overflow ring group rings all department members. Overflow calls forward to product specific mailboxes which is why there is one for each. Most staff belong to multiple product specific ring groups.The problem that we are running into is with turnover. If we select the option to remove the user from ring groups then it removes them from all ring groups. We only want to remove them from the product specific ring group(s) since the overflow will always include all users.To me it would be more efficient to remove a user from two or three ring groups than having to add them back into seven.Any ideas/options would be appreciated.

2050
S
2 years ago
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info-71New Participant
asked in Admin Portal & Account Management
How can I upgrade my admin portal account to get the filmstrip view when hosting a webinar?

I have the newest RC version on my RC desktop app, but when I log in to the admin portal I still have the old version. I would like to use the filmstrip view when hosting a webinar. Thank you.

1801
Mary-Community_Moderator
Community Manager
2 years ago
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tconwayNew Participant
asked in Admin Portal & Account Management
Error when trying to access phones in admin portal

Upon clicking Phones under the Admin portal we are receiving the following error: We are sorry. Your request cannot be completed at this time. Please try again later. Just checking to see if this is a widespread issue or localized to us.

3191
Mary-Community_Moderator
Community Manager
2 years ago
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bmenseNew Participant
asked in Admin Portal & Account Management
Looking for a support person to maintain and configure RC system

We are looking for someone to support out RC system for us. We would like to be able to have someone who can take our requests and implement them in RC. We are not looking for developer level support, we just need someone who can reconfigure RC when we need it. A little about our system. We use RC in a shared environment. We have three offices being served by one receptionist and office has a different number associated with them. We had the RC system setup initially to display the number the caller dialed so the receptionist knew how to answer the phone based on the number the caller dialed. We also have a remote office and the phones for both offices are answered from one locations. We are needing to change how and to who the calls are routed when someone calls a specific number. At one time Chuck Fuscone provided us the support we needed, but he is not reachable. We are looking for someone to help us in the way Chuck did. He did a great job. Very response and was able to develop c

3002
B
2 years ago
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sbitonNew Participant
asked in Admin Portal & Account Management
Can we restrict Sign-In of users to specific Tenant-ID/Domain?

Hello, Can we restrict Sign-In of users to specific tenant / domain only? I.e. users that try to use different domain than the one used for their enterprise will not be able to sign-in to ACO. For example, in Microsoft there is an option to restrict login of the users to specific Tenant/domain using https://login.microsoftonline.com/ || . Users who try to use email address with different domain than allowed will fail to login. Thanks.

2631
PhongVu
Community Manager
2 years ago
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kawaitNew Participant
asked in Admin Portal & Account Management
cant add an admin- add button greyed out

When trying to add an admin to my account the add button is greyed out. i can only select cancel. just setup ringcentral for faxing with this plan. RingCentral Fax1500 I can add guests by invite but not an admin

2721
Mary-Community_Moderator
Community Manager
2 years ago
A
admin-30New Participant
asked in Admin Portal & Account Management
Call extension before IVF Menu

Is there a way to have a call ring the receptionist and then be sent to an IVR menu if no-one answers?

2871
T
2 years ago
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mgarrettNew Participant
asked in Admin Portal & Account Management
Removing ext. from "all" incoming calls

Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

2551
Mary-Community_Moderator
Community Manager
2 years ago
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drhuffmanNew Participant
asked in Admin Portal & Account Management
What to enter under billing phone number for transfer

I'm porting or transferring a number (561-314-4575) from Google Voice to RingCentral. I already have an account with Ring Central with I think 2 numbers I haven't used at all (new account).On the transfer step by step it asks for my billing phone number and then below I can type in the 20 numbers I wish to transfer.What number do I type in the billing phone number box? One of the Ring central ones? Or the Google Voice one? I think I need to put the 561-314-4575 (the one I want to transfer) one in the box (that takes up to 20 numbers). I can't put it in both.

6311
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2 years ago
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davidweilerNew Participant
asked in Admin Portal & Account Management
How do I find a certain email address if I don't know the user name?

When I enter an email address for a new user, it says it is already being used. Is there a search for email address?

3481
Mary-Community_Moderator
Community Manager
2 years ago
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admin-28New Participant
asked in Admin Portal & Account Management
How can I upload a new or updated company greeting file?

I uploaded a company greeting we recorded; however, we realized there was a slight change needed. When I try to upload the new greeting there is no option available for me to do it. PLEASE HELP!!

2621
Mary-Community_Moderator
Community Manager
2 years ago

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