Admin Portal & Account Management

Having issue with RingCentral MVP. It is locking up and will only closed after End Task in Task Manager. Screen is frozen. Just started in last week. Reported from many user.

Our objective is to prevent internal agents from receiving transferred calls unless they are available. Presently, calls are being transferred to agents who may not be ready to take them, causing customers to wait on hold or get stuck in a queue if the agent logs off. To address this issue, we aim to allow transfers only when an agent is in an available status. Implementing a warm transfer process could help avoid these problems. However, we are also exploring the possibility of introducing a system setting or enhancement that would automatically check the availability of agents before enabling the transfer function. This way, the transfer option would only be available for selection when the intended agent is ready to take the call.Is this possible?

I am looking to replace a Yealink W60P cordless DECT IP phone with base station, which stopped functioning 3 days after warranty expired. Does anyone have a use-based recommendation for a brand and model of a cordless/wireless handset to be used with our fairly basic RingCentral setup? I don't need anything fancy - just something that sits on my desk so I can pickup customer calls.

How to track my hours worked on RC? Our company bases our calculated Time Stamped hours on payroll How can I as a remote agent see my hours worked in real-time or at the end of the day?

One of our numbers is associated with the wrong town. Is there any way to edit this? I am viewing this on the Phone System tab after selecting the number. thanks

Is there a RC forum community for buying/selling used equipment?

We are having issues with a ring group (not call queue) and want to watch calls hit the ring group and see what extensions are ringing. I am only finding that I can report the call after the fact using the call log. In this case I want to see the actual extensions ringing. This is a remote location and they use deskphones and am being told they aren't ringing so troubleshooting is a bit difficult.Any information would be appreciated.

Hello-I set up a shared line for one of my users, who will be working from home occasionally as well as in the clinic. Goal is for her to have the same experience in either location.Now that I have her set up as a shared line, all her park locations disappeared off her hard phone, and I cannot add her extension as a member of the existing park locations.Is this a supported function within RingCentral?

Is there a way to force a password change every 90 (or other number of) days?

Hi All,We are looking to reduce our license count however I cannot find any information as to how we go about doing this. How can I get in contact with my account manager?Thank you for any insight.

How do I recover a deleted phone number?

I am the account holder on our company account. I am leaving at the end of the week so want to make my replacement the main account holder and allocate her my extension. She already has a different extension allocated to her and it won't let me change my extension to her as her email is already in use. Can you help? Thanks

I am the admin/owner on our account and I don't use the system at all. However I would like to add one of the team members to the account to make calls and I would like them to have a separate username and password. Possible without paying for a separate user?

Ring central fax handling-How to assign different fax number to different practice. Can we have a superadmin that can access all faxes

Hello,Fairly simple request. We would like our callers to hear a ring or two before the call is connected to the auto-attendant. Is this possible?Thank you!

My friends' account xxx@gmail.com can't log in with the mobile app, but can log in on the desktop app and web. It shows some error messages:Sorry, access to this account is disabled. Please contact your company admin. If you are the company admin, call support at +1 (888) 8984591. But she doesn't have the company admin. She is a free user.How can she resolve this problem??

Before migrating from Mitel, I could program quickdial extensions on my M695 and it would show me if that extension was on the phone, DND, or available. Is it possible to program those features on my IP6920/M695 on RingCentral? I can get something similar on the HUD, but I would like it all on the single screen of the expansion card.

I've requested that RingCentral provide a list of countries blacklisted. recently discovered Rwanda was blacklisted and had to request that it would be whitelisted. However no one seems to have a list of countries blacklisted. We are a travel company that send our clients all over the world and it seems as we should be able to call their hotel etc.!

Hello!

We have an account with UK users on a UK plan. If we wanted to add US users on a US plan can they be on the same account, or would it need to be a separate RingCentral account? Thanks.

As a RingCentral partner, we have been getting a lot of requests from our customers on how to set up different ringtones for internal and external calls. Just wondering if this is something that can be set up? If not, then it would be great to have it included in future updates.

We have two accounts with RingCentral - one with a local Florida number and another account with an 877 number as the account number. Is there a way that we can change our number to a local number?

I understand that the feature is on the app level but allowing individuals the ability to turn on and off the auto feature is a horrible idea. Now that more and more people are working from home this is something that can be abused by sales or negligence by customer service. As an admin we do not the ability to block this feature nor can we track it to see who has it on. Please help as soon as possible.

Example:Main IVR Menu:"...Press 5 for Test Department..."User presses 5 and is sent to another menuSecond IVR Menu:"If you are calling in regards to SUBJECT1 please press 2. Otherwise, please hold for the Test Department..."In this case, the user pressing 2 would direct transfer them to an extension for SUBJECT1 related matters. If no key is pressed within X amount of time (reasonably about 5-8 seconds), they would be directly transferred to Test Department call queue extension.As of now, the only related behavior is if the user listens to the entire prompt 3 times without making a key press they can be transferred to another extension, which is a bit excessive.,Please add "Hold for" behavior in IVR Menus.IVR Menus currently only have key-press behavior and no ability to have the logic be "If user has not pressed a key within x amount of time, direct transfer t

Has anyone had issues with the Busy Lamp Field (BLF) not lighting on the M695 module?