Admin Portal & Account Management

I've requested that RingCentral provide a list of countries blacklisted. recently discovered Rwanda was blacklisted and had to request that it would be whitelisted. However no one seems to have a list of countries blacklisted. We are a travel company that send our clients all over the world and it seems as we should be able to call their hotel etc.!

Hello! I previously changed line keys 3 to 12 on my Poly 450 phone to presence for other users. Now, I would like to restore the lines to have customizable line keys 3 and 4 assigned back to the user (in addition to line keys 1 and 2) and make the rest of the lines (5-12) available for presence. However, if I try to remove presence from another extension on lines 3 and 4, the system does not let me assign a line key back to the user (such as User 1 on line keys 1-4), only another extension, so if I delete it, there is a blank assignment on lines 3 and 4 and I can’t even press that button. This means that I either have 2 lines on this extension (and the user won’t be able to pick up more than 2 calls) or all 12 assigned to the user, but I can’t have 3 or 4 and the rest be used for presence. That doesn’t make sense to me. Can that be changed?I tried going through the Web Interface, but it did not change the actual line key assignments on the phone (Web interface s

We have an account with UK users on a UK plan. If we wanted to add US users on a US plan can they be on the same account, or would it need to be a separate RingCentral account? Thanks.

As a RingCentral partner, we have been getting a lot of requests from our customers on how to set up different ringtones for internal and external calls. Just wondering if this is something that can be set up? If not, then it would be great to have it included in future updates.

We have two accounts with RingCentral - one with a local Florida number and another account with an 877 number as the account number. Is there a way that we can change our number to a local number?

I understand that the feature is on the app level but allowing individuals the ability to turn on and off the auto feature is a horrible idea. Now that more and more people are working from home this is something that can be abused by sales or negligence by customer service. As an admin we do not the ability to block this feature nor can we track it to see who has it on. Please help as soon as possible.

Example:Main IVR Menu:"...Press 5 for Test Department..."User presses 5 and is sent to another menuSecond IVR Menu:"If you are calling in regards to SUBJECT1 please press 2. Otherwise, please hold for the Test Department..."In this case, the user pressing 2 would direct transfer them to an extension for SUBJECT1 related matters. If no key is pressed within X amount of time (reasonably about 5-8 seconds), they would be directly transferred to Test Department call queue extension.As of now, the only related behavior is if the user listens to the entire prompt 3 times without making a key press they can be transferred to another extension, which is a bit excessive.,Please add "Hold for" behavior in IVR Menus.IVR Menus currently only have key-press behavior and no ability to have the logic be "If user has not pressed a key within x amount of time, direct transfer to x extension or y menu". Currently the only related behavior is if the user listens to

Has anyone had issues with the Busy Lamp Field (BLF) not lighting on the M695 module?

Having an issue today where extensions busy lamp fields are lit up indicating they are on a call even when they are not. It started with just one, but now it has progressed to all four user extensions. So now basically no one in my organization has any way of knowing if another user is free or on a call. I tried contacting support but obviously that achieved nothing. Wondering if any users in the community had experienced this or had any idea what it might be. I am using Poly VVX410 phones.

I would like to export a list of our users/phones and need the phone serial number. Is this possible?

I have two phones in the same office and they are currently both ringing out with different phone numbers. For example, when you call a customer from one of the phone the caller ID number shows up as 123-456-7890, while the other phone shows as 012-345-6789 (examples obviously). I need them to both ring out with the same number. I have two other offices set up this way but for some reason it is not allowing me to set up these phones that way.

I have been trying to add numbers to our account for the last 6 days and have had no luck. We are in Oregon and it doesn't give us any 541 area codes except for Eugene but there are no numbers. Even Portland has no numbers. What is find ridiculous is they want us to call to get new number, that is so unprofessional and not what we are paying good money for. I even tried to select Eugene and it says that I need to pick numbers in the United States. I have had an open ticket on this since 3/21.

How do I designate an existing line to be a shared line? I follow the procedures set up in RC but it wants be to create an entirely new line with a new number? Ideally, I would like to take an existing MVP line that we already have and make a shared line. Is this possible and how do you do it?

With Multiple Account Numbers How can we label incoming calls to identify the Call source on multiple devices? We have a main line with several extensions connected to multiple devices. Is there any way to have all incoming calls identified by the call source or which extension is dialed? I.E incoming call may come from a similar source but ring several devices - yet we don't know what source or company the incoming call is for.

For the past several weeks I have seen an uptick in unauthorized login attempts using our Admin account. Previously the attempts were using published numbers but now I am seeing numbers that are not published and Internet searches come up empty. I know that attempting to hack into accounts is an all day every day thing regardless of what application but was hoping there was something that RingCentral could do to block bad actors.When I reached out to support and posed the question of blocking IP addresses within their network I was advised that I would need my network team to create blocks within our firewall. Obviously this doesn't make sense since RingCentral can be accessed from anywhere.I am curious as to how other members of the community are addressing unauthorized login attempts.Thank you

Hello! We were told a few weeks ago we'd be transitioned to a dedicated Account Manager. Haven't heard any more or recieved any communications. Can you let me know how to contact ours directly? Thank you.

Hello Ring Central,We would like to request a feature update to be able to choose a call queue number and then when the person calls back on that number they get the actual call queue. Now they are able to choose the call queue number as caller ID but when they call back they get the main switchboard. The agent needed to use an auto-receptionist number just to have the people be able to choose the call queue number as their caller ID.Please advise and thanks!Fran

I am cleaning up RC numbers and don't know if I need to keep addition local lines if they are offline. is it costing me to keep inventory?

Hi,I have a question, but let me give some context first. My account currently has only one "main" line. My organization would like to add another distinct phone number to be managed under the same Admin account. Is that possible? And if so, what steps do I need to complete?Thanks

If I choose email only, are no updates going to be posted in the actual ticket on the support page?I get updates in the ticket that state an email was sent to my address. I would rather have all updates included in the ticket. This way I don't have to sift through emails that pertain to older or other open tickets. I can look at the ticket I'm concerned about and communicate that way.I've had a case open for over 4 weeks now. The ticket was closed once because of lack of communication on my part. I accept that, however; I'm looking at the ticket for updates. Also the first ticket that was closed was updated by 3 different techs from RC. How do I track which is current when 3 different techs are communicating.

Hello! We submitted PDF version of TCR registration Feb 2nd following the example forms and responses, and were advised to follow to a tee which I did. While PDF was still in limbo, we did self registration in Admin Portal as directed by Ring Central. Just received an email today with comments regarding two issues on our PDF (case # 17441147) and directing me to self register in Admin Portal which I already did ths past Monday. Are the PDF reviewers not looking at the pending Admin Portal registration info which is more thorough and up to date? I thought the portal registration would override the PDF anyway? Thank you!

Hi RingCentral MVP account admins,The admin product team is introducing the ability to find settings and pages and search for help articles in the Admin Portal. With this beta feature, you'll be able to search the following items:PagesAccount settingsExtension-level settings for users, call queues, and sitesHelp articles from the RingCentral support siteWe'll continue to add to what you can search. We also want to collect your feedback, suggestions, and requests.This feature will be available to you starting in mid-February. I'm posting this now because we want to include this post's link as part of the feedback bar in the search. That way, you'll be redirected here to share more thoughts.Let me know if you have any suggestions for the current Admin Portal search experience. I'd also like your feedback on the new search experience after it's released.Best,Silin Li | Product manager, admin team

I have a snomD735-SIP phone. Do you have a template or configuration guide? I am looking to use this hard phone with this service. I have full admin rights to the phone.

Hello, We just had our Brand approved yesterday, still waiting on the Campaign (submitted yesterday as well). At what point do we assign the associated phone number(s) to the Campaign, only once it has been approved/registered? Do we list our RingCentral main number or any that we use? (Initially I thought we were told main number, and that RC would link the numbers as needed, future numbers, etc.). We are a new customer so we have not "migrated" our numbers yet form our old provider (afraid to lose texting capabilities while this TCR confusion was going on). So, assuming our Campaign is approved, what is the next step, do we need to get Implementation involved first? Is there a video or tutorial for this last step? Thank you very much!

Hello, I am having an issue where I am unable to Disable a user. We just had someone leave the company recently and I need to re-purpose their number and assigned to a new hire coming onboard. Typically, what I do is Disable the user then Delete the user and put the number back into the Number Inventory. When I try to Disable the use in question, I receive an error message that says "Some users cannot be Disabled. You need to only select users that are in Enabled state".Any help would be greatly appreciated. I've submitted a web case but support is non-existent.