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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
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michael-cerchiaroNew Participant
asked in Admin Portal & Account Management
Unable to create new password

I am trying to change a password and PIN for a call queue and I keep getting the message that the password does not meet the requirements - which it does (see below). I've even done a completely random generated password with all of the requirements. No luck. Any thoughts?

2171
Mary-Community_Moderator
Community Manager
2 years ago
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servicedeskNew Participant
asked in Admin Portal & Account Management
Guidelines

Any document from RingCentral to operate from India using International DID numbers

2300
S
2 years ago
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rcarneyNew Participant
asked in Admin Portal & Account Management
Programming advise

Hi all! Have a scenario in a doctors office. I have 3 agents up front handling all the calls via an incoming call queue. I need to create a way for the doctors to call these agents in a fashion that puts their calls in front of the call queue so they can be a priority.Any good ideas? Thanks in advance :)

2691
Mary-Community_Moderator
Community Manager
2 years ago
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r.-cane-questionsNew Participant
asked in Admin Portal & Account Management
RingCentral browser login malfuntioning all morning

It has been impossible to sign on to RingCentral from a web browser all day today. The message is "The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support." RingCentral support requests work only if you're signed in.

19016
C
2 years ago
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ap-2New Participant
asked in Admin Portal & Account Management
Split billing and login email information?

Hi there? I'm running into an issue where the login email is currently set to our billing department. I often have to call them to ask for an access code to setup new users with the RingCentral app. Is there a way to separate the login email to something IT controls and have the monthly billing go to the billing department?

3241
Mary-Community_Moderator
Community Manager
2 years ago
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Susan2153262010Inspiring
asked in Admin Portal & Account Management
What Ring Group User Belongs to

Is there an easy way to find out what Ring Group(s) a user belongs to? The only way I know of is to access each ring group. Below is my scenario.We have seven product specific ring groups that ring key users and seven "overflow" ring groups that calls will forward to if the call goes unanswered by the product specific ring group. The overflow ring group rings all department members. Overflow calls forward to product specific mailboxes which is why there is one for each. Most staff belong to multiple product specific ring groups.The problem that we are running into is with turnover. If we select the option to remove the user from ring groups then it removes them from all ring groups. We only want to remove them from the product specific ring group(s) since the overflow will always include all users.To me it would be more efficient to remove a user from two or three ring groups than having to add them back into seven.Any ideas/options would be appreciated.

2040
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2 years ago
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info-71New Participant
asked in Admin Portal & Account Management
How can I upgrade my admin portal account to get the filmstrip view when hosting a webinar?

I have the newest RC version on my RC desktop app, but when I log in to the admin portal I still have the old version. I would like to use the filmstrip view when hosting a webinar. Thank you.

1801
Mary-Community_Moderator
Community Manager
2 years ago
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tconwayNew Participant
asked in Admin Portal & Account Management
Error when trying to access phones in admin portal

Upon clicking Phones under the Admin portal we are receiving the following error: We are sorry. Your request cannot be completed at this time. Please try again later. Just checking to see if this is a widespread issue or localized to us.

3191
Mary-Community_Moderator
Community Manager
2 years ago
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bmenseNew Participant
asked in Admin Portal & Account Management
Looking for a support person to maintain and configure RC system

We are looking for someone to support out RC system for us. We would like to be able to have someone who can take our requests and implement them in RC. We are not looking for developer level support, we just need someone who can reconfigure RC when we need it. A little about our system. We use RC in a shared environment. We have three offices being served by one receptionist and office has a different number associated with them. We had the RC system setup initially to display the number the caller dialed so the receptionist knew how to answer the phone based on the number the caller dialed. We also have a remote office and the phones for both offices are answered from one locations. We are needing to change how and to who the calls are routed when someone calls a specific number. At one time Chuck Fuscone provided us the support we needed, but he is not reachable. We are looking for someone to help us in the way Chuck did. He did a great job. Very response and was able to develop c

3002
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2 years ago
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sbitonNew Participant
asked in Admin Portal & Account Management
Can we restrict Sign-In of users to specific Tenant-ID/Domain?

Hello, Can we restrict Sign-In of users to specific tenant / domain only? I.e. users that try to use different domain than the one used for their enterprise will not be able to sign-in to ACO. For example, in Microsoft there is an option to restrict login of the users to specific Tenant/domain using https://login.microsoftonline.com/ || . Users who try to use email address with different domain than allowed will fail to login. Thanks.

2631
PhongVu
Community Manager
2 years ago
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kawaitNew Participant
asked in Admin Portal & Account Management
cant add an admin- add button greyed out

When trying to add an admin to my account the add button is greyed out. i can only select cancel. just setup ringcentral for faxing with this plan. RingCentral Fax1500 I can add guests by invite but not an admin

2711
Mary-Community_Moderator
Community Manager
2 years ago
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admin-30New Participant
asked in Admin Portal & Account Management
Call extension before IVF Menu

Is there a way to have a call ring the receptionist and then be sent to an IVR menu if no-one answers?

2851
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2 years ago
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mgarrettNew Participant
asked in Admin Portal & Account Management
Removing ext. from "all" incoming calls

Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

2541
Mary-Community_Moderator
Community Manager
2 years ago
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drhuffmanNew Participant
asked in Admin Portal & Account Management
What to enter under billing phone number for transfer

I'm porting or transferring a number (561-314-4575) from Google Voice to RingCentral. I already have an account with Ring Central with I think 2 numbers I haven't used at all (new account).On the transfer step by step it asks for my billing phone number and then below I can type in the 20 numbers I wish to transfer.What number do I type in the billing phone number box? One of the Ring central ones? Or the Google Voice one? I think I need to put the 561-314-4575 (the one I want to transfer) one in the box (that takes up to 20 numbers). I can't put it in both.

6221
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2 years ago
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davidweilerNew Participant
asked in Admin Portal & Account Management
How do I find a certain email address if I don't know the user name?

When I enter an email address for a new user, it says it is already being used. Is there a search for email address?

3461
Mary-Community_Moderator
Community Manager
2 years ago
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admin-28New Participant
asked in Admin Portal & Account Management
How can I upload a new or updated company greeting file?

I uploaded a company greeting we recorded; however, we realized there was a slight change needed. When I try to upload the new greeting there is no option available for me to do it. PLEASE HELP!!

2601
Mary-Community_Moderator
Community Manager
2 years ago
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jguillenNew Participant
asked in Admin Portal & Account Management
The destination you dialed is disabled for your account

Hi, recently I submitted a ticket regarding this issue and I don't know if anyone had the same problem? One of our users tried to call a customer in Ghana and after whitelisting and having it previously active in the billing section, we still get a message saying "The destination you dialed is disabled for your account. Please reach out to your admin or customer support." I was wondering if there was a documentation on the RingCentral Support page for references? I checked the RingCentral Engage Voice Admin documentation, it might be a outbound compliance tools?

10211
Mary-Community_Moderator
Community Manager
2 years ago
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service-3New Participant
asked in Admin Portal & Account Management
How can I find my invoice?

We had AT&T handheld with Ring Central for 6 months and never received a mailed invoice, text message, email, or got a single phone call...THEN they shut off our account with NO notice. I assumed the bill was attached to our current AT&T phone account and didn't think anything of not receiving a bill. Getting back into the account simply to get our account number was even out of the question. Jumping through hoops (& over $1000 later) we finally got our account reactivated and we are again NOT receiving invoices!!! How do I verify my account billing address, email, etc. How do I view my invoice? Has anyone else had this problem as it has cased us to reconsider going with Spectrum instead or AT&T for this service.

4271
BeckyH
Community Manager
2 years ago
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dyanNew Participant
asked in Admin Portal & Account Management
Touchtones to answer or decline incoming call randomly not recognized by RC

I am having a problem answering calls forwarded to my mobile phones. RC is not recognizing the touchtones - press 1 to accept, 2 to decline. It is not happening all the time, but most of the time. It doesn't seem to be happening to others in my company, but I receive the vast majority of calls. I even purchased a brand new mobile phone just in case the problem was with my previous phone.

4645
D
2 years ago
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toolsParticipating Frequently
asked in Admin Portal & Account Management
Credit Cards Not Working

Customer for over 8 years. Trying to update expired card on file. Super simple right?No.I keep getting this errorWe were not able to verify your billing information. Please confirm that the billing information is correct or provide new billing information. If you are experiencing difficulty, please contact customer service at 1-800-591-6543.I've call my bank and credit card company. Both say the card is fine. Since then I've tried 3 other cards, all experiencing the same error and all functional.Billing chat agent asked me to call. First billing agent over the phone says there's a fraud issue..to call my bank...even though I've told them I have. Next agent hang up on me. Last agent puts me on hold for 30+ minutes now.I don't get it.On top of that, they cut off our phones! 15 people sitting there for hours now. Who will be paying for all this downtime? They know there's issues with their billing system and they cut us off??No urgency from anyone. No supervisors

4751
BeckyH
Community Manager
2 years ago
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richardleightonNew Participant
asked in Admin Portal & Account Management
Copying faxes to another users

I can't seem to find the option and I am an admin. When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes to another employee that would be taking over the role until the position is filed.

4894
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Employee
2 years ago
A
ams-1New Participant
asked in Admin Portal & Account Management
Dial 1 even though extension is 101?

Hello,Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

2553
Mary-Community_Moderator
Community Manager
2 years ago
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rpetetitNew Participant
asked in Admin Portal & Account Management
When any user logs out to RingCentral they lose their custom settings

When any users logs out of the RC App there custom settings are lost. If they close the app they are not lost. Is there a fix to prevent the custom settings from being reset, this includes the theme, headset customizations, etc. This issue causes several calls to the help desk or help desk tickets. As well as all the time required to fix the issue.If there is not a fix for this, is there away that the log off function can be disabled.

3771
Mary-Community_Moderator
Community Manager
2 years ago
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tnickersonNew Participant
asked in Admin Portal & Account Management
Prompt mode using audio when text to speech is selected

Whenever a customer calls in, the system is defaulting to the "audio" prompt instead of the text-to-speech prompt I have selected. Customers are calling in and all it says is "thank you for calling." Then just hangs up.Unbelievably frustrated with this.

3901
PhongVu
Community Manager
2 years ago
J
john-oliphantInspiring
asked in Admin Portal & Account Management
Export list of message-only Extensions/Names?

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

2081
Mary-Community_Moderator
Community Manager
2 years ago

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