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RingCentral TCR - Registering Your Business to Send and Receive Text Messages | November 26, 2024

(Tue, 26 Nov, 6:00 pm)

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Admin Portal & Account Management

Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

660 Questions
1,164 Replies

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660 Questions

Recently active

Most replies Most views Newest first

peterhoggerKnown Participant

asked in Admin Portal & Account Management

unable to submit support cases

I am not able to submit support cases online. How can this be enabled? I am able to log in though.

3093

1 year ago

rbobbittNew Participant

asked in Admin Portal & Account Management

Procedure to allow 2 lines to be provisioned on an SPA-122

New customer needs both lines provisioned on an SPA-122 for a small office.

5102

1 year ago

john-oliphantInspiring

asked in Admin Portal & Account Management

Forward all company calls, FACC feature

Is there any documentation on this new feature, such as examples and details on how it works with a multi-site deployment?

1791

1 year ago

Homert3219805020Employee

asked in Admin Portal & Account Management

Remove Email Address on File

Hi, TeamWe have a customer where they need to remove their registered email address here in community as they are supecting this is where the email notifications are coming from. They no longer subscribed for RingCentral services - Marketing Promotions are already requesed.Thanks for your help.

3171

1 year ago

johnreeseNew Participant

asked in Admin Portal & Account Management

How do I administer multiple teams?

How do we create an administrator role capable of administering two or three specified teams?

2441

2 years ago

sandra-2New Participant

asked in Admin Portal & Account Management

Can you save custom templates for status

Can we save custom templates for statuses to use other than the pre selected ones?

3553

2 years ago

chris-duquetteKnown Participant

asked in Admin Portal & Account Management

DND to show person is away to other phones

Why when pressing the DND on a RC system setup with all Cisco 508g's does it not show the other users that the person who set their DND as away?(No BLF light on or blinking).

9454

2 years ago

renee-bugbeeParticipating Frequently

asked in Admin Portal & Account Management

Send call to Private Park Location?

This seems like a really dumb question, but I created a Private Park location (Ext 222), added everyone in the company as Location Members so that anyone could theorectically Park a call at 222 and anyone else could pick it up. However: how do I send a call to that Private Park location? When pressing the Park softkey on my Polycom phone, it sends the call to a virtual extension. If I try transferring the call to extension 222, it says that group doesn't accept calls?

4732

2 years ago

support-29New Participant

asked in Admin Portal & Account Management

How to setup/access Engage Digital?

I am looking for a way to integrate WhatsApp with Ringcentral and stumbled upon this article. However, I can't seem to find anywhere on the website on how to access Engage Digital.

1911

2 years ago

adamramczykParticipating Frequently

asked in Admin Portal & Account Management

Incoming Calls Do Not Ring Phone or Delay to Last Ring

We are having an issue with a couple users. Their desktop applications are working perfectly fine, they will get calls immediately, but the desk phone is the issue. Either the phone never shows an incoming call or it'll come in delayed halfway through the 25-30 seconds of ringing.If the incoming call does not show at all on the phone. It'll show up as a ghost call a minute later and actually ring the desk phone but will not have anyone on the other side as the call has long been completed.Any fix for delayed incoming calls to the desk phone or not ringing at all?We've already gone through some troubleshooting with RC support. See below.- Call Handling is on RING ALL AT ONCE- App/Phone have the same amount of rings (30 seconds)- Phones have been rebooted- Only two users so far are reporting this issue. It is not wide spread to our over 90+ other devices and users. No delays or missing incoming calls.

10570

2 years ago

receptionist-1New Participant

asked in Admin Portal & Account Management

Desk Phones do not ring

Hello. I have a Cisco desk phone, mobile app and desktop app with RingCentral. The mobile and desktop work perfectly. However, whenever I get a call my Cisco desk phone it does not ring or show that there is an incoming call. It is not an issue with the volume because it does not even register the call or show on the screen that I have an incoming call. I can make calls out from the Cisco phone, so I know that the phone connection works it just does not alert me for incoming calls. I pick it up to try to answer on my Cisco but it is silent. I have to answer only on app or desktop. Please advise. Thanks in advance

39322

2 years ago

neiltsNew Participant

asked in Admin Portal & Account Management

how do i login to Yealink w70B base?

I purchased a Yealink W76 phone direct from Ringcentral and it works fine but I'd like to get into the web UI and change the region to Europe as I have moved. How do I log into the web UI? I've tried the default admin/admin but it was changed by Ringcentral. How do I get in?

33261

2 years ago

paulshererNew Participant

asked in Admin Portal & Account Management

Cant Raise a Support Case

Everytime i log onto the support portal to open a case the page just says "Something went wrong. Please reload the page or try again later"Ive cleared browser cache and tried different browsers, all with the same result. No matter what I fill in im unable to raise a case on the support site.

5262

2 years ago

varonajNew Participant

asked in Admin Portal & Account Management

How do you lock rinerg volume on a Yealink T57U phone.

How do you lock rinerg volume on a Yealink T57U phone. The operators turn down the volume and dont answer the calls or pages.

4223

2 years ago

Drew3206445020New Participant

asked in Admin Portal & Account Management

Need to mute call recording for ALL calls to/from key individuals

Call recording is enabled for the entire organization but a select few have call recording turned off. We need a feature to turn off ALL call recordings for those few whether calls come from inside or outside our organization. If a call comes to that individual from another employee that has call recording enabled, the call should NOT be recorded. This is a feture request that is urgently needed.

2421

2 years ago

logartaNew Participant

asked in Admin Portal & Account Management

Ability to create custom roles and give certain users or managers access only to call recordings within a specific group or department

Hi,I noticed that group managers are unable to listen to recorded calls of their team members unless they are part of a group that has been granted with the "Full Company Call Log" permission. The problem with this is that, giving users this permission means they are able to see everyone in the company's call log. We do not want them to see everyone's call log. Is there any way we could allow our group managers to listen to recorded calls without giving them full company log access?

5764

2 years ago

paul-14New Participant

asked in Admin Portal & Account Management

How to transfer an existing Ring Central account to a new business owner?

I have purchased a business that uses Ring Central. How do I transfer that account to my account?

6381

2 years ago

helplcacNew Participant

asked in Admin Portal & Account Management

Public parking time

Is there a way to extend the time on public parking hold times from 5 minutes to 15 minutes?

1250

2 years ago

mark-8New Participant

asked in Admin Portal & Account Management

How does a user edit their list of RingOut numbers?

ThanksMark

2854

2 years ago

staceyarsenaultNew Participant

asked in Admin Portal & Account Management

Password Reset

User is receiving "Service is temporarily unavailable" error when trying to reset password. Anyone else experiencing this.

2351

2 years ago

ebordonNew Participant

asked in Admin Portal & Account Management

What is the difference between a Softphone and a Direct Number

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?

18221

2 years ago

rmadsenNew Participant

asked in Admin Portal & Account Management

OutsideVendors

I was able to communicate with outside vendors. I only see internal personnel.

1861

2 years ago

tkingNew Participant

asked in Admin Portal & Account Management

Poly VVX Expansion Module

Hi we need to add 2 Expansion modules. Can you tell me where to purchase these? For our VVX 250 phonesThank You

2642

2 years ago

patrick-7New Participant

asked in Admin Portal & Account Management

signature

how can I add a signature to my texte message on my ring central

1962

2 years ago

kristinNew Participant

asked in Admin Portal & Account Management

How do I demote the original Super Admin user?

I'd like to demote the original super admin user to a regular user and then promote another user to the position. I thought it was tied to the extension, but changing their extension didn't affect anything.

7364

2 years ago

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