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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
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support-29New Participant
asked in Admin Portal & Account Management
How to setup/access Engage Digital?

I am looking for a way to integrate WhatsApp with Ringcentral and stumbled upon this article. However, I can't seem to find anywhere on the website on how to access Engage Digital.

1901
Mary-Community_Moderator
Community Manager
1 year ago
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adamramczykParticipating Frequently
asked in Admin Portal & Account Management
Incoming Calls Do Not Ring Phone or Delay to Last Ring

We are having an issue with a couple users. Their desktop applications are working perfectly fine, they will get calls immediately, but the desk phone is the issue. Either the phone never shows an incoming call or it'll come in delayed halfway through the 25-30 seconds of ringing.If the incoming call does not show at all on the phone. It'll show up as a ghost call a minute later and actually ring the desk phone but will not have anyone on the other side as the call has long been completed.Any fix for delayed incoming calls to the desk phone or not ringing at all?We've already gone through some troubleshooting with RC support. See below.- Call Handling is on RING ALL AT ONCE- App/Phone have the same amount of rings (30 seconds)- Phones have been rebooted- Only two users so far are reporting this issue. It is not wide spread to our over 90+ other devices and users. No delays or missing incoming calls.

10460
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2 years ago
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receptionist-1New Participant
asked in Admin Portal & Account Management
Desk Phones do not ring

Hello. I have a Cisco desk phone, mobile app and desktop app with RingCentral. The mobile and desktop work perfectly. However, whenever I get a call my Cisco desk phone it does not ring or show that there is an incoming call. It is not an issue with the volume because it does not even register the call or show on the screen that I have an incoming call. I can make calls out from the Cisco phone, so I know that the phone connection works it just does not alert me for incoming calls. I pick it up to try to answer on my Cisco but it is silent. I have to answer only on app or desktop. Please advise. Thanks in advance

38972
A
2 years ago
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neiltsNew Participant
asked in Admin Portal & Account Management
how do i login to Yealink w70B base?

I purchased a Yealink W76 phone direct from Ringcentral and it works fine but I'd like to get into the web UI and change the region to Europe as I have moved. How do I log into the web UI? I've tried the default admin/admin but it was changed by Ringcentral. How do I get in?

32311
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2 years ago
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paulshererNew Participant
asked in Admin Portal & Account Management
Cant Raise a Support Case

Everytime i log onto the support portal to open a case the page just says "Something went wrong. Please reload the page or try again later"Ive cleared browser cache and tried different browsers, all with the same result. No matter what I fill in im unable to raise a case on the support site.

5242
J
2 years ago
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varonajNew Participant
asked in Admin Portal & Account Management
How do you lock rinerg volume on a Yealink T57U phone.

How do you lock rinerg volume on a Yealink T57U phone. The operators turn down the volume and dont answer the calls or pages.

4223
Mary-Community_Moderator
Community Manager
2 years ago
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Drew3206445020New Participant
asked in Admin Portal & Account Management
Need to mute call recording for ALL calls to/from key individuals

Call recording is enabled for the entire organization but a select few have call recording turned off. We need a feature to turn off ALL call recordings for those few whether calls come from inside or outside our organization. If a call comes to that individual from another employee that has call recording enabled, the call should NOT be recorded. This is a feture request that is urgently needed.

2421
R
2 years ago
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logartaNew Participant
asked in Admin Portal & Account Management
Ability to create custom roles and give certain users or managers access only to call recordings within a specific group or department

Hi,I noticed that group managers are unable to listen to recorded calls of their team members unless they are part of a group that has been granted with the "Full Company Call Log" permission. The problem with this is that, giving users this permission means they are able to see everyone in the company's call log. We do not want them to see everyone's call log. Is there any way we could allow our group managers to listen to recorded calls without giving them full company log access?

5734
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2 years ago
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paul-14New Participant
asked in Admin Portal & Account Management
How to transfer an existing Ring Central account to a new business owner?

I have purchased a business that uses Ring Central. How do I transfer that account to my account?

6291
R
2 years ago
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helplcacNew Participant
asked in Admin Portal & Account Management
Public parking time

Is there a way to extend the time on public parking hold times from 5 minutes to 15 minutes?

1250
H
2 years ago
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mark-8New Participant
asked in Admin Portal & Account Management
How does a user edit their list of RingOut numbers?

ThanksMark

2854
M
2 years ago
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staceyarsenaultNew Participant
asked in Admin Portal & Account Management
Password Reset

User is receiving "Service is temporarily unavailable" error when trying to reset password. Anyone else experiencing this.

2351
Mary-Community_Moderator
Community Manager
2 years ago
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ebordonNew Participant
asked in Admin Portal & Account Management
What is the difference between a Softphone and a Direct Number

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?

18141
Mary-Community_Moderator
Community Manager
2 years ago
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rmadsenNew Participant
asked in Admin Portal & Account Management
OutsideVendors

I was able to communicate with outside vendors. I only see internal personnel.

1861
Mary-Community_Moderator
Community Manager
2 years ago
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tkingNew Participant
asked in Admin Portal & Account Management
Poly VVX Expansion Module

Hi we need to add 2 Expansion modules. Can you tell me where to purchase these? For our VVX 250 phonesThank You

2602
Joe Cache
2 years ago
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patrick-7New Participant
asked in Admin Portal & Account Management
signature

how can I add a signature to my texte message on my ring central

1902
Mary-Community_Moderator
Community Manager
2 years ago
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kristinNew Participant
asked in Admin Portal & Account Management
How do I demote the original Super Admin user?

I'd like to demote the original super admin user to a regular user and then promote another user to the position. I thought it was tied to the extension, but changing their extension didn't affect anything.

7274
Joe Cache
2 years ago
S
Susan2153262010Inspiring
asked in Admin Portal & Account Management
PC through Polycom VVX450 Phone

We have several pc's getting their network connectivity through the Polycom VVX450 phones and normally haven't had any issues with network performance. After over two years one pc started experiencing poor network performance. We direct connect the pc to the network jack and performance is back to normal. We've tried another phone and performance is degraded. Removed the NIC card and reinstalled. Ran firmware updates. Changed ports on the switch. No errors are showing up in the switch log. Changed patch cables. Nothing seems to resolve the problem. Unfortunately due lack of wiring this pc is forced to go through the phone for network connectivity. Has anyone else every experienced this issue and if so how did you resolve it?Any input would be appreciated.Thank you,

6553
S
2 years ago
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gtrawinskiNew Participant
asked in Admin Portal & Account Management
Hot Desk Phones Not Working

The hot desk phones in two different offices - separate networks with different ISPs - stopped working today. When you tap Login on the Polycom, it says "Service unavailable". Phones programmed with an extension appear to be working. RingCentral support has not been helpful. In researching on my own, I found that sip.ringcentral.com is dropping a lot of pings, which I'm speculating may be related. I pinged this address from three different networks with the same result. Is there another possible cause? We have not made updates to any of our networks or phones in the past several months. Thank you.

3160
G
2 years ago
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jdamoreNew Participant
asked in Admin Portal & Account Management
Calling USA from India using USA based ring central account / number

One of our company team members will be travelling to India for several weeks. Is it possible for him to use the Ring Cetral app on his Android phone (which is tied to our USA based Ring Central account / number) to make calls FROM India TO the United States? If so, are there additional charges?

2641
Mary-Community_Moderator
Community Manager
2 years ago
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david-hepperParticipating Frequently
asked in Admin Portal & Account Management
Can we prevent 'Manage account' from opening RC Admin directly?

It's convenient but not very secure to allow a simple click of Manage account in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. Is there a way to force a password challenge? Otherwise, the only workaround I can think of would be to create separate admin users with no phone and remove admin rights from the phone users - a pain. The phone users could then use this quick route to change their own settings at the 'Service' page, but not to administer the whole system.

2481
Mary-Community_Moderator
Community Manager
2 years ago
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praspatelNew Participant
asked in Admin Portal & Account Management
How long does it ring before it rings on my phone?

We use either the Polycom VX350 or the appWe would like to know how long it rings before my phone rings?how long has the caller been waiting before my phone starts to ring?

2431
Mary-Community_Moderator
Community Manager
2 years ago
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anthony-1New Participant
asked in Admin Portal & Account Management
Hold Music randomly interrupted one of our workers

Hello,I had gotten a report ticket from with a voice message recently sent by one of our employees. In the voice message, the employee was speaking and then was randomly interrupted by our hold music. Any ideas what might have triggered this?

2051
BeckyH
Community Manager
2 years ago
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zgoforthNew Participant
asked in Admin Portal & Account Management
The destination you have dialed is disabled for your account

When trying to dial a freeconferencecall.com conference line, the following message is received "the destination you have dialed is disabled for your account". When users go to their blocked calls settings, there is nothing mentioned any blocked numbers? How can this be undone.

12271
Mary-Community_Moderator
Community Manager
2 years ago
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jay-broussardNew Participant
asked in Admin Portal & Account Management
ringcentral for windows silent install

Is it possible to deploy or silently install the Ringcentral for Windows desktops application?

46348
H
2 years ago

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