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2025-09-07 Our company has operations in approximately 90 locations in Canada and the USA and has been using a single RingCentral account (using site codes) since 2020. We recently acquired 2 separate businesses in the Mexico City area (Polonco and Cuautitlan) that we want to integrate into the same account to make it easier for our IT team to manage. The issue is that we are not sure if the Mexican phone network is compatible with the NA network, and since we do not speak Spanish there would be a challenge in making the request to port existing Mexican legacy phone numbers.  I am aware of the RingCentral partnership with MCM Telecom for Mexico and wonder if contacting MCM is the required route to follow.  Does anyone have experience with this or recommendations?

I want the incoming calls to ring simultaneously, with about 10 in my corporate department.  How do I set that up?

We have an unused limited extension that is disabled, and need to make is a Call Queue.

I first asked this question in September 2021 and you have deleted the question with no answer.

Everyone in my company is having the same issue.We are receiving SMS messages but cannot send any SMS messages. And we are not receiving an error message saying they can’t be sent. So maybe they are “sending”, but not being received on the other side?Anyone seen this before? 

Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken

is there a company that will setup the sms and complete the TCR process for me.   I need someone to create a privacy policy and fill out the application.  

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click

This issue has reappeared again this morning:https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368Seems the update has been re-applied.

Hello,Is there any way to get all the call records with their ring sense summary/bulleted summary for all extensions at once? Right now, i am doing in many steps, get accounts check account ring sense permission for every ringsense accounts, get hourly records  for every call record check if it was one of connect, answered elsewhere or accepted, if so, try its ringSense record, to see if it has summary/bullet summary this way it works but too many API calls, so it times out for too many calls at once. is there any cleaner way to just get the calls details with its along with its summary for all calls made today or this hours etc? we need it to maintain over daily catalogue and update our customers that how recent they were contacted and what was the out come. Thanks 

Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

Hi folks,  I can’t seem to find a good definition that explains the difference between a Digital Line Unlimited and an Additional Local Number.  On our bill, the cost is very different. So I have to assume they don’t function the same.  So far my understanding is that every new account gets a Digital Line Unlimited, and then they can add additional local numbers to that account. But you can also add another Digital Line Unlimited, it just cost the same as a “new” account.  What is the difference here? When would my second number be another Digital Line Unlimited and not a Additional Local Number? Are there any limitations like not being about to outbound call, etc.?

HiI have call using ring central sdk and that is the my code.I have changes based on the ES module and also tried with the commonjs so based on that face both way get the same error.So can you please check and let me know it’s giving me error.This is my js code const RingCentral = require('@ringcentral/sdk').SDK;const WebPhone = require('ringcentral-web-phone').default;const fs = require('fs');const { AudioContext } = require('node-web-audio-api');const WebSocket = require('ws');require('dotenv').config(); // Fallback: Set global.WebSocketglobal.WebSocket = WebSocket; const CLIENT_ID = process.env.RC_CLIENT_ID;const CLIENT_SECRET = process.env.RC_CLIENT_SECRET;const SERVER_URL = process.env.RC_SERVER_URL || 'https://platform.ringcentral.com';const JWT = process.env.RC_JWT; async function getSipInfo(platform) {    console.log('Cr

I am having issues with the sound when using RingCentral. Call dials out but no sound on either end. 

Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.  

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.

I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks 

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.

Who do I escalate my TCR registration (re)submission to?   The chatBot does not seem to be armed with any useful information.   We have resubmitted for maybe 4th time.   Is it better to delete and start over with new submission, or is our latest submission going to be reviewed?  Is there an SLA to review?  Prior rejections came wiethin 2 days.  This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business.   Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test.   I take mobile numbers from a web form.   That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.   

We have a user who has their office computer paired with a desk phone. When that user goes home do they need to unpair the deskphone before they are able to use the software at a home work station or is the install/pairing unique to each computer? The user would only be using a deskphone in the office.This would be for the Desktop version:   25.3.2015.1059 Windows (x64)

What is the process / timeline for renewals? Our first year is up in just over a month, and there are changes we want to make to our plan.

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found. the end point i have been trying are ​​​​https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insightshttps://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insightsand the ids i have received from call logs of call that does have notes summary/transcript, "id": "KkWRNlFP