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9033 Questions
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travis-caronaNew Participant
asked in Developer Platform, APIs, & Integrations
Error MSG-304

Sorry to bring this one back, but it was never resolved, and I think there was some confusion that it was actually closed. https://devcommunity.ringcentral.com/ringcentraldev/topics/send-sms-error-msg-304?utm_source=notific... I was asked to enter in my headers and request it is posted toward the bottom. Thanks again!

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Anonymous
asked in Developer Platform, APIs, & Integrations
Error when trying to use 1 -1 dialing. What can I do?

I keep on getting an error when I try to use my 1 -1 dialing. I was told that It could be something with my API. What can I do?

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Anonymous
asked in Developer Platform, APIs, & Integrations
A question in regards to API/Custom Development for specific fax requirements

We are looking for an online fax service to replace a Faxback server as a long term solution, for one of our clients. After talking with a sales rep, Ring Central seems to have the kind of additional development/API solutions that might help us find the specific functionality we are looking for. One of the requirements which has been harder for us to find with online services, is a unique identifier in the fax filename. This filename would include a unique counter # (001, 002, etc) + date, sender, and # of pages. They need this information because they often go back to archived faxes to find specific documents. Is there a way to have some type of development that would meet this criteria? If so what cost would be incurred for this type of work if possible? They also currently have the faxes stored on a shared folder within a server. Would there be any way to accommodate this feature as well? It is not required, but I wanted to see if it would be a possibility in any case.

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Anonymous
asked in Developer Platform, APIs, & Integrations
Incontact api access of disposition notes

I would like to be able to pull and log recent disposition notes from InContact. There should be some kind of API access for this. How can I accomplish this? Thank you!

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Anonymous
asked in Developer Platform, APIs, & Integrations
Read SMS Message On Another Account

I'm developing a periodic task that will track specific SMS conversations on Ring Central, parse replies, and perform some updates to our database. Is there a way to read SMS messages from multiple accounts from one logged in account (i.e. can I use administrator credentials to read messages for all of our employees?).

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Anonymous
asked in Developer Platform, APIs, & Integrations
Can someone help me how to figure out where to get this fields Included, purchased, result description and extension using API read call log

Hi guys, I'm trying to recreate your call logs from csv by using your API. Can someone help me how to figure out where to get this fields Included, purchased, result description and extension.

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Anonymous
asked in Developer Platform, APIs, & Integrations
I want to integrate SMS API so I need delivery reports doc

I want to integrate SMS API. I got the Send SMS doc. but I need delivery reports doc.

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lynn-beckerNew Participant
asked in Developer Platform, APIs, & Integrations
presence*Why was presence drop-down menu cut from Softphone version .8.04....

Our users have begun download the 8.04.20112 upgrade and noticing the Presence dropdown menu in the upper left of the app screen has disappeared. They are not happy. Now to change your presence, instead of just being able to do it on the drop-down, you have to click on your presence status, and it opens the menu in the active window below. I'm having trouble imaging what reasons anyone could have to justify asking to remove the drop-down menu, which was much less intrusive.

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Anonymous
asked in Developer Platform, APIs, & Integrations
API credentials to integrate my application to RingCentral Faxing system.

Looking to get API credentials for fax system. We are building an invoicing system which will send fax to our clients. We have followed documentation based on what was provided here:https://developer.ringcentral.com/overview/sms-fax.html but when calling customer service no one has ever heard of anything about API or how to get credentials. I signed up for this account for that reason alone.

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Anonymous
asked in Developer Platform, APIs, & Integrations
Ring out issue

We are trying to integrate our internal database with the API so our employees can one-click dial. I can get the two-legged ring out to work, but it ALWAYS calls the customer's number first no matter if I enter it in the 'from' or 'to' fields. Are we doing something wrong?

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pgordonNew Participant
asked in Developer Platform, APIs, & Integrations
APP for our CRM Vtiger PBX to make calls.

I'm tring to create an APP for our CRM Vtiger PBX to make calls. Anyone has a suggestion on how I should go about doing this?

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Anonymous
asked in Developer Platform, APIs, & Integrations
Automated Calls

Hi, What I am trying to achieve is to have client numbers (non RC) to be dialed and once they are connected, play an automated message. I was thinking of using the RingOut feature for this. I created an "Announcements-Only Extension" 295 and uploaded a .wav to it. NOTE: It does not have a direct number. How can I use the RingOut to do so (or any other service) since RingOut does not allow calls to Announcement-Only lines. Thanks, Shantanu

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michael-arndtNew Participant
asked in Developer Platform, APIs, & Integrations
Looking for developer to import call logs into Google Sheets

I'm looking for a developer that can help me automate importing of call log details into a Google Sheets. I've been manually importing them but would like to automate the process. Here's my wish list. Set which extensions to import from. Set the number of days. Have one sheet for inbound calls and another for outbound (same workbook, different sheets). Set the time of day when the pull happens (like midnight). If this isn't the appropriate forum to post something like this I would like to know where I could seek out help for this.

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Anonymous
asked in Developer Platform, APIs, & Integrations
RingME - passing phone number and dialing directly from first click on my site

We would like to use a RingME button (https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html) but instead of having the customer enter his/her phone number in a new screen, we would like to pass the phone number for customers who are logged into our website on a post or a get variable directly to the ringcentral server or at least to the new window and dial to make it easier for the customer. How can we get that done?

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Anonymous
asked in Developer Platform, APIs, & Integrations
Can you please explaine what is the diffrence between /activa-call vs /call-log .

In api missing clear explanation , when we will go for /active-call and when for /call-log

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mutahir-mehmoodNew Participant
asked in Developer Platform, APIs, & Integrations
Having Issue When Using C# SDK and using Presence API

Hi everyone, I am having an issue with C# sdk and Pubnub Presence api. I can subscribe to Presence but no data is being received when ring central phone changes its state. I have created an equivalent javascript application which subscribes with same sub key and channel and it gets the notifications whenever ring central phone changes its state (whenever agent goes in a call or a call ends or agent changes its state manually) but this is not happening for Asp.net C# application. Right now I am using sample application from github provided by Pubnub but it doesn't work Note: all the communication is encrypted and I have specified the cipher key as well Thanks

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Anonymous
asked in Developer Platform, APIs, & Integrations
API and ftp

Hey all, I'm looking to find out some more information on the below topics. Any direction would be much appreciated. Can Ring Central deliver inbound faxes to an FTP location or via API (something other than just email) ? Does RingCentral require an account type that is specific for an application (in contrast to a user account) ? How does RingCentral handle negative-relief faxes (white on black) - can they convert to black on white before delivering to us ?

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Anonymous
asked in Developer Platform, APIs, & Integrations
Can you use JavaScript SDK to read incoming SMS messages

Is there any way to read incoming SMS using JavaScript SDK/API. If so can you please provide more details including where to download the SDK/APIs.

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Anonymous
asked in Developer Platform, APIs, & Integrations
Two-Legged RingOut Call using Asp.Net

I want a sample or suggestion reg how to use Two-Legged RingOut Call API in my website using Asp.Net for my web applications. Thanks in Advance

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eddie387New Participant
asked in Developer Platform, APIs, & Integrations
Making application production credentials for extensions as admin

Hi I have created my first API and works great now I would like to make that all my digital lines have Application Key and Application secret so I can integrate each individual to use API we have developed. As administrator of account can I create this and if not what is easiest way to make production credentials for digital lines/extensions in my account?

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benjamin-deanInspiring
posted in Developer Platform, APIs, & Integrations
How to execute a URL on inbound calls

There are two ways to do this. The easy out-of-the-box way to do this is to use our softphone app which can open a URL upon incoming call. This is documented in our RC for Desktop User Guide (search for "external app"): http://netstorage.ringcentral.com/guides/rc_for_desktop_user_guide.pdf If you don't want to use the softphone approach, you can write an app (will need to define it in the Developer Portal first) that listens for incoming calls and opens a URL in the browser. This can be either Browser-Based app, a widget (the RingCentral Salesforce app does this) or a standalone app.

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Anonymous
asked in Developer Platform, APIs, & Integrations
Can I integrate MS Office 365 Outlook 2016 with ringcentral?

Can I integrate MS Office 365 Outlook 2016 with ringcentral?

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Anonymous
asked in Developer Platform, APIs, & Integrations
RingCentral for Desktop (Windows) Office Integration/Add-In

Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in. Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013. The feature is still listed: http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdf Microsoft Outlook Contacts - make calls, send faxes, send texts from withinOutlook (Windows)Microsoft Office - send faxes from within Office applications (Windows) http://www.ringcentral.com/office/features/desktop-apps/overview.html/ RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

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Anonymous
asked in Developer Platform, APIs, & Integrations
Date Range question

Are date ranges dateFrom and dateTo exclusive or inclusive?

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Anonymous
asked in Developer Platform, APIs, & Integrations
Keypress number reponse from an automatic call resulting in HTTP POST

I am in the process of developing a system to automatically call a number read off a series of commands (press 1 for this, press 2 for this, etc..) then post to our database the users response. Is this possible with the ringcentral api

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