Community Announcements

Thank you everyone who joined our recent webinar “RingCentral SMS Solutions” We had a fantastic turnout and some excellent questions. If you couldn't make it and want to know what you missed, then you’ve come to the right place! View the recording and see how to unlock the power of SMS for your business: RingCentral SMS Solutions We’ve also prepared articles and links that will help you in your SMS journey with RingCentral:Enhanced Business SMS All-in-one business texting service\tFrost & Sullivan recognizes RingCentral as a Frost Radar™ Leader for Global CPaaS in 2023\tSaving Lives Society\tPopular SMS integrations\tWorkflow Builder What was your favorite part of the webinar? How are you using RingCentral's SMS features to connect with your customers? Share your thoughts, tips, and questions in the comments below! We love hearing from you and seeing the creative ways you use our platform. If you have a question that wasn't answered during the live session, don’t worry, we’ll get the a

We’ve got some good news from RingCentral University! I’m happy to announce that Using Call Queues for RingEX training is now available. It is a brand new course which is entirely dedicated to this powerful feature! Mastering your call queues is one of the most effective ways to ensure your customers always have an amazing experience. No more missed opportunities because a well-configured call queue is a total game-changer in making sure every single call reaches the right person, especially when handling high call volumes. Become a total pro in just about 17 minutes! Learn everything, including: What a call queue is: The basics and why they are so essential for your business.\tHow to create a call queue: A simple, step-by-step guide to get you started.\tHow to configure queue settings: Learn to customize call handling, add music, and set up your queues like a pro! If you’re now ready to level up your RingEX skills on how to handle calls perfectly, click the link below, and jump right in

We are excited to announce a fresh new look for our "What's New" webinar series! We're renaming it RingEX Unlocked and RingCX Unlocked. These sessions are designed to keep you on the cutting edge of innovation, giving you a look at the latest and upcoming enhancements to take your business communications to the next level. Whether you're a long-time user or just getting started, these webinars are the perfect opportunity to see what's new, ask questions, and learn how to get the most out of your RingCentral products. RingEX Unlocked! 🌟Join us for our RingEX Unlocked webinar to get an inside look at the new features and updates for RingEX.When: September 23, 2025, at 11am PT | 2pm ET\tWhere: Register now to save your spot: RingEX Unlocked - September 2025 RingCX Unlocked! 🌟Discover the latest innovations for your contact center with the RingCX Unlocked webinar.When: September 30, 2025, at 11am PT | 2pm ET\tWhere: Register now to save your spot: RingCX Unlocked - September 2025 Can't mak

Welcome to another Getting Started with RingCentral guide! In this session, we'll walk you through how to send faxes using the RingCentral Desktop app, Mobile app, and your online account. What is online faxing?Online faxing is an essential feature of RingEX Advanced and Ultra plan that allows you to send and receive faxes over the internet using a digital fax service, like RingCentral. This eliminates the need for a physical fax machine and a traditional phone line. You can send faxes directly from your computer or mobile device, and they'll be delivered as a PDF to the recipient's fax machine or online fax account. You can also use this feature through online faxing plans. Importance and benefits of online faxingEliminate Hardware and Costs: Say goodbye to expensive fax machines, dedicated phone lines, and maintenance fees. Online faxing is a software-based solution that significantly reduces your operational expenses.\tEasy Organization: Digital faxes are automatically stored in your

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast! For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!This training will guide you through all the fundamental steps to ensure a smooth and efficient setup. You'll learn how to:Configure company-wide settings\tManage user profiles and extensions\tSet up call handling rules\tControl security and permissionsGet started now and become a RingEX master admin!➡️ Access the Admin Course Here: RingEX Admin: Introduction and Essential Setup  For Users: Getting Started with RingEXNew to RingEX or want to make sure you're using all the features effectively?

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast!  For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!This training will guide you through all the fundamental steps to ensure a smooth and efficient setup. You'll learn how to:Configure company-wide settings\tManage user profiles and extensions\tSet up call handling rules\tControl security and permissionsGet started now and become a RingEX master admin!➡️ Access the Admin Course Here: RingEX Admin: Introduction and Essential Setup  For Users: Getting Started with RingEXNew to RingEX or want to make sure you're using all the features effectively

Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging\tManage all your business texts with ease using our unified platform\tDrive immediate customer responses with professional SMS capabilities Perfect for business owners, customer services teams, and anyone looking to improve their customer communication efficiency!See you there! 

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁  ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Time, Every Time): Measures if your agents are following their work schedules—logged in when they should be, on break when planned. It’s all about discipline and sticking to the plan.\tOccupancy Rate (🏃‍♀️ How Busy Are They?): Measures how much time agents spend actively handling calls or doing related post-call work, c

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!Announcement\tAI for RingCX\tRingCX User Experience\tAI Conversation Intelligence for RingCX\tRingCX Analytics\tPlatform and Integrations\tSummary\t If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, August 21, 2025Presentation deck: What's New in RingCX August 2025 presentation deckYou can also view recordings of previous webinars here. 

Thank you to all that joined us in our ever exciting What’s New in RingEX last August 19th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are the things that we’re highlighted in the session: Announcements\tAI for RingEX\tRingEX User Experience\tRingEX Admin\tRingEX Global\tRingCentral Events\tHardware\tPlatforms and Integrations\tSummaryWe understand that not everyone could attend the webinar, but don’t worry because we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!\tPresentation dec

We’re excited to invite you to another “What’s New in RingEX” webinar this coming August 19, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: August 19, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re an admin, a user, or simply curious about what’s coming next for RingEX, this is your chance to get the inside scoop and stay ahead of the curve. Be sure to mark your calendar and join us!

Our "Lost in the RingCentral Lingo" series continues! This week, we're building on what we learned about Agent & Performance metrics with a deep dive into the most granular details of your reporting.This time, we're talking about Granularity & Nuance, the subtle yet crucial distinctions that help you move beyond basic metrics to truly understand what's happening with your calls. Let's peel back the data layers together! 📊 Granularity & Nuance: Peeling Back the Data Layers!Sometimes, a single number isn't enough. These distinctions help you get a clearer, more detailed picture!# Voicemail VS % Voicemail# Voicemail (Count): Just the raw number of times someone left a voicemail.\t% Voicemail (Proportion): The percentage of all calls that ended up in voicemail. This is often more insightful, as it highlights the rate of voicemails, which is crucial when call volumes fluctuate.The RingEX vs. RingCX Difference:RingEX: Both the count and percentage are available as KPIs in the Ana

Happy Thursday, RingCentral Community!The weekend is on the horizon, and it's time for our 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you!This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what would it be?

Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date: August 21, 2025🕒 Time: 9 AM PST | 10 AM MST | 12 PM EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re managing, using, or exploring RingCX, this is your moment to get ahead. Save the date , and we’ll see you there! 🚀 

Hey RingCentral Community! 👋Welcome back to our "Lost in the RingCentral Lingo" series! In our last post, we decoded some core reporting distinctions. (Catch up here!) This time, we're putting the spotlight on your most valuable asset: your team! We'll break down the key terms that help you measure agent performance and understand how efficiently your customer interactions are handled. 🚀Let's dive into some common lingo and explore how it applies to both RingEX and RingCX, complete with the official RingCentral Support Articles to back it all up! 🧑‍💻 Agent & Performance Distinctions: Unlocking Your Team's Potential!These terms are your best friends for understanding how your team is performing and how efficiently your customer interactions are handled.Average Speed of Answer (ASA) VS Average Handle Time (AHT)ASA (🏃 How Fast You Pick Up): Measures how quickly calls are answered—specifically, the time from the first ring to the "hello!" It's all about your team's responsiveness.

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements\tAI for RingEX\tRingEX User Experience\tRingSense AI\tSummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!\tPresentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

Welcome to another RingCentral "Getting Started" guide! Our goal is to help you unlock the full potential of your RingCentral experience. In this post, we'll walk you through the crucial process of registering your business SMS/MMS with The Campaign Registry (TCR). What is TCR? To comply with new industry regulations, mobile carriers now require all businesses sending SMS text messages to register with The Campaign Registry (TCR). These requirements apply to all businesses sending SMS text messages.Why is this important? Without SMS registration, you will not be able to send text messages through your RingCentral account.We understand that the term "campaign" might not seem relevant to your specific business, but in this context, it simply refers to how your company utilizes text messaging to communicate with customers. Registration ensures your messages are compliant and reliably delivered. Requirements for RegistrationEmployer Identification Number (EIN): For US customers.\tBusiness N

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin' RingEX for everyday team comms or running a bustling RingCX contact center, making sense of those metrics is key. So, grab a coffee ☕ (or your beverage of choice) and let's clear up some common confusions with our fun "VS." guide!____________________________________________________________________________________🔍 Core Reporting Distinctions: Your Data's Grand Tour!Let's understand the different "flavors" of data you can explore in your RingCentral Analytics Portal.Historical Reporting VS Real-time ReportingHistorical Reporting (\ud83d

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement\tAI for RingCX\tRingCX User Experience\tRingCX Digital Experience\tAI Quality Management for RingCX\tRingCX Admin\tRingCX Analytics\tSummaryIf you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX! Recording: What’s New in RingCX, July 29, 2025Presentation deck: What's New in RingCX July 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings.  What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain better?

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts 

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!