Community Announcements

Welcome to another RingCentral "Getting Started" guide! Our goal is to help you unlock the full potential of your RingCentral experience. In this post, we'll walk you through the crucial process of registering your business SMS/MMS with The Campaign Registry (TCR). What is TCR? To comply with new industry regulations, mobile carriers now require all businesses sending SMS text messages to register with The Campaign Registry (TCR). These requirements apply to all businesses sending SMS text messages.Why is this important? Without SMS registration, you will not be able to send text messages through your RingCentral account.We understand that the term "campaign" might not seem relevant to your specific business, but in this context, it simply refers to how your company utilizes text messaging to communicate with customers. Registration ensures your messages are compliant and reliably delivered. Requirements for RegistrationEmployer Identification Number (EIN): For US customers.\tBusiness N

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin' RingEX for everyday team comms or running a bustling RingCX contact center, making sense of those metrics is key. So, grab a coffee ☕ (or your beverage of choice) and let's clear up some common confusions with our fun "VS." guide!____________________________________________________________________________________🔍 Core Reporting Distinctions: Your Data's Grand Tour!Let's understand the different "flavors" of data you can explore in your RingCentral Analytics Portal.Historical Reporting VS Real-time ReportingHistorical Reporting (\ud83d

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement\tAI for RingCX\tRingCX User Experience\tRingCX Digital Experience\tAI Quality Management for RingCX\tRingCX Admin\tRingCX Analytics\tSummaryIf you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX! Recording: What’s New in RingCX, July 29, 2025Presentation deck: What's New in RingCX July 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings.  What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain better?

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts 

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

RingCentral AI receptionist is now available to all businesses in the U.S. and CA! Answer calls, handle FAQs, route inquiries, send texts, and book appointments 24/7— so your teams can stay focused on what matters most.  Real results with AI Receptionist from businesses like yours:Integral Recruiting: Handled 93% of calls with AI\tOwen Security: Made 3x more sales calls with extra staff time\tBig Think Capital: Freed up 10% of team time and saved $3,000/monthSave time, reduce costs, and you can easily set it up in your RingCentral phone system.🏆Start winning more business todaySee how AI Receptionist works and start your free trial in minutes in Explore AI Receptionist🎥Prefer a live walkthrough?Join our live demo to learn how an AI Receptionist can help your business capture more leads and answer every customer call.Register now!

Happy Thursday, RingCentral Community! The weekend is almost here, and we're thrilled to launch our brand new 'Weekend Warm-up' series to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!This program is all about connecting, sharing, and helping each other get the most out of RingCentral. By participating, you're not just answering a poll; you're contributing to a vibrant community where your insights directly help shape the future of RingCentral features and support!Your valuable feedback and new ideas from these discussions will be regularly shared internally with our Product Team, Engineering, and other support departments. Your voice matters and can directly influence the enhancements and direction of RingCentral! This week's poll is inspired by conversations we often hear right here in the Community: Notifications – a nec

Thank you to all that joined us in our ever exciting What’s New in RingEX last June 26th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Recent announcements from RingCentral\tAI for RingEX\tRingEX User Experience\tRingEX Admin\tRingEX Analytics\tHardware\tGlobal\tRingCentral Events\tPlatform and Integrations\tRingEX June 2025 Release SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! \tPresentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any othe

Hello Community members! 👋 We're planning another 'Lost in the RingCentral Lingo?' post, similar to our previous one.To make it as helpful as possible, we'd love to hear from you:What RingCentral words, terms, phrases, or general lingo would you like more clarity on?Please share your suggestions in the comments below!

Thank you to all that joined us in the “What’s New in RingCX - June 25, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements \tAI for RingCX \tRingCX User Experience \tRingCX Admin \tRingCX Analytics\tPlatforms and integrations \tSummary\t If you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, June 25, 2025\tPresentation deck: What's New in RingCX June 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A big thank you to everyone who attended our recent webinar, "Introducing Native RingEX for HubSpot"! Your engagement and thoughtful questions made it a truly valuable session, and we were thrilled to share the exciting capabilities of this new integration with you.Here’s are some of the highlights:We Introduced a fully native RingCentral experience within HubSpot\tKicked off a new RingCentral for HubSpot Community Portal\tWe also talked about upcoming feature releases such as AI Notes and Admin ControlsWe’ve also prepared additional resources for you to deep dive into this new integration:RingEX HubSpot Handout\tHubSpot Blog\tHubSpot Solution Brief\tWebinar presentation deckWe understand that there are questions that we’re not answered in the webinar, we’ll make sure to give answers to these questions through the comment section.We hope this post-webinar content provides valuable insights as you explore the power of Native RingEX for HubSpot. If you have any further questions or want to co

Are you looking for a powerful way to enhance your customer communication? Look no further! RingCentral offers an incredible opportunity to integrate seamlessly with Beetexting, an intuitive Text/SMS messaging platform, designed to support businesses in connecting with their customers more effectively.What is Beetexting?Through integration, RingCentral users can take advantage of Beetexting’s 175+ business text messaging capabilities for sales, marketing, and customer service, delighting customers by offering the option to text with you. Research shows that 64% of consumers report they are more likely to have a positive perception of a company that offers SMS as a service channel. Beetexting enables smoother SMS and MMS communication to boost customer engagement and productivity.Key FeaturesThe Beetexting Advanced SMS Inbox integrates into your RingCentral app. When you have purchased Beetexting Advanced SMS Inbox licenses, you can assign them to users and get access to the following g

Welcome to another "Getting Started with RingCentral"! Where we guide you through essential features to maximize your RingCentral experience. We’ll be guiding you on how to submit a request to transfer your phone number to RingCentral. What is Porting?"Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another. At RingCentral, you can easily transfer your phone numbers from other carriers by submitting a porting request.What Problem does this Solve for me?Keep your phone numbers: You can retain the phone numbers your customers are familiar with and rely on.\tBusiness Mobility: With RingCentral, your number becomes portable, enabling you to make and receive calls from anywhere via mobile apps, desktop applications, web browsers and even desk phones.\tAdvanced Features: Once ported, you can take advantage of RingCentral's powerful tools, such as call forwarding, voicemail, video conferencing, and team messaging, all availab

We’re thrilled to invite you to another “What’s New in RingEX - June 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: June 26, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

We’re excited to invite you to this month’s What’s New in RingCX webinar on June 25th! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product!🗓 Date: June 25, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

We’re thrilled to invite you to an exclusive webinar on June 18th where Product Manager, George Lu, will be showcasing the native integration between RingEX and HubSpot—the latest game-changer in CRM and business communications!🕒Date: June 18, 2025🗓 Time: 11am PST | 12pm MST | 2pm EST📍  Where: Register here!Here’s why you can’t miss it:✔️ Unified Communication Workflow: Manage calls, messages, voicemails, and faxes directly within HubSpot—no Chrome extensions required.✔️ Enhanced Call Management: With server-side call logging, enjoy seamless activity sync across mobile, desktop, and desk phones automatically.✔️ Streamlined User Experience: Say goodbye to clunky interfaces and hello to a refreshed, intelligent dashboard.✔️ Smart Notes, Powered by AI: Real-time AI note-taking embedded into HubSpot to save time and boost efficiency.💡 Let us show you how this integration enhances productivity, streamlines workflows, and delivers powerful insights to your fingertips.