Developer Platform, APIs, & Integrations

I’m working with the RingCentral Analytics API to calculate average handle time (AHT) per user, and I need clarification on which fields I should be using for accurate reporting. In the API response, I’m seeing the following fields:"timers": {  "allCalls": {    "valueType": "Seconds",    "values": 37952.805  },  "callsSegments": {    "valueType": "Seconds",    "values": {      "liveTalk": 31735.678,      "hold": 180.348,      "ringing": 2686.57,      ...    }  }},"counters": {  "callsSegments": {    "valueType": "Count",    "values": {      "liveTalk": 158    }  }} Currently, I’m calculating AHT using: liveTalk / liveTalkCount Where:  liveTalk = timers.callsSegments.values.liveTalk liveTalkCount = counters.callsSegments.values.liveTalk  My questions:  Is liveTalk the right value to use for total talk time on calls, or should I use timers.allCalls.values instead? Is this the correct method for calculating average handle time?  I want to ensure I’m using the most appropriate fields f

Hi, is it there an API endpoint for the Auto-Receptionist to enable/disable automatic call recording and extension selection? Thanks.

How to resolve errorCode: OAU-331

Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)Also, can the sampling rate be improved to a higher rate than 8000hz?We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.

Hi folks!I’ve created a telephony event notification subscription, where I can get notified through webhook when there’s an incoming call, but then I’ve deleted the subscription, when I get list of subscriptions now, it’s empty: but somehow still receiving requests in my webhook when there’re telephony events, how can I stop this, please help.

Hi folks!I’ve RingCentral 3-legged authentication in my application, I wanted to add a new feature, when a user sign up, I want to have RingCentral already connected with my default account, later users can change it if they want, how can I programmatically generate access and refresh tokens for that specific user when signed up ? Thanks in advance!

Our company is currently using Acuity to allow clients to schedule time with each partner. We would love to eliminate that and just use Microsoft Bookings. The only problem I am having, is I can’t figure out a way to get Microsoft Bookings to utilize Ring Central video links instead of Teams. I have set it up on the backend of RingCentral so that it’s connected with my Microsoft account and Teams account but it still won’t let me change that. Has anyone done this previously and could tell me how you did it? Thank you!

Hello Everyone, this is the code snippet. This is working on the previous version of my site, DNN 5.6, but since I upgraded to DNN 9, this method fails to execute and takes an infinite amount of time to load.                 RestClient restClient = new RestClient(matchMaker.ClientRingCentralId, matchMaker.ClientSecret, RestClient.ProductionServer);                 await restClient.Authorize(matchMaker.JwtAuthToken);The credentials are the same in both versions.

I am trying to develop a custom integration for my own CRM. I have been following the documentation and cannot figure out how to actually connect, no options appear. In troubleshooting it says the following:I don't see a "Connect" button to login to my CRMIn order to determine which CRM to connect to, you need to launch the extension while visiting and logged into your CRM application. App Connect will detect from the domain you are visiting to determine which CRM to prompt you to connect to. If you launch App Connect from any other domain, you will not see an Authorize or Connect button.I have my urlIdentifier set correctly,  clearly my manifest is set correctly as well as I get a prompt to connect to my CRM. I believe the issue stems from the extension itself not having permissions to access any other site asides from the ones it asks for when installing. There is no option in both edge and chrome to add additional sites to the permissions.​Prompt shows up to connect in settings but

Does RingCentral provide service account concept to integrate RingCentral with external platforms like Salesforce? We are trying to build an integration to retrieve Call Transcript using RingSense API. Also, is it required for all users using RingCentral to have the RingSense license too? Or having only 1 license be sufficient to access transcripts for all call logs across all company users? Please let me know. Thanks

Hiusing this page:RingCentral RingEX API Reference | RingCentral DevelopersI was trying out: “Get Recording Insights”, specifying an account id and a recordingid (both exist, I can retrieve the recording via the api), but I get:{ "errors": [ { "errorCode": "RAH-3001", "message": "Insights not found for the provided recording", "errorDetails": { "errorMessage": "Call not found with sourceRecordId: 100827xxxxxxx and source pbx in account 171xxxxxxx" } } ] }What are the steps I need to take to get this working?

I seem to be having a problem retrieving recorded calls from the RingCentral API for a single customer. Here is an example:Call log rec:{ "id": "H0U8F6L_Ow1jzUA", "uri": "https://platform.ringcentral.com/restapi/v1.0/account/2899077020/call-log/H0U8F6L_Ow1jzUA?view=Detailed", "sessionId": "378036522032", "type": "Voice", ... "recording": { "id": "1160323997032", "uri": "https://platform.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032", "type": "Automatic", "contentUri": "https://media.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032/content" }, ... }Url: https://media.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032/contentResponse:{ "errorCode" : "CMN-102", "message" : "Resource

Hi! I’m relatively new to the RC community and I wanted to share my use case before implementing and get your feedback. BackgroundOur system runs on the Salesforce platform (Custom Objects and Account/Contact only) so we leveraged the “RingCentral for Salesforce app” which works pretty well. The different users are given a RC phone number and an extension to connect the softphone with RC and everything is fine: they can handle inbound and outbound calls, records are properly updated etc. Also, worth to mention that the users (around 100) are grouped in 20 different teams, and a user can belong to more than one team. Our clients are served with a specific team which is assigned at the beginning of the onboarding process. The information of the team allocated to a specific client is stored in Salesforce. Inbound Company calls to the right teamWe want to receive inbound Company calls in a unique phone number (RC handled) and based on the caller ID, reassign the call to the corresponding t

I’m looking to have our API Rate Limit increased beyond the defaults mentioned here:https://developers.ringcentral.com/guide/basics/rate-limitsPlease let me know what is needed to achieve that.Thanks,Mike Wilson  

I have subscribed to telephone sessions, i am receiving the webhooks all is good, and from what i understand that i have to submit the supervise request if the status in party is “Answered”. The issue is that i am receiving two “Answered” webhooks fotr the same telephony session. It is confusing. On the first “answered” if i submit supervise request i will get the 409 confict error. And as soon as the second “Answered” comes the supervise request is successfull. Is there anything i can rely on to send the supervise request?Regards

Admittedly, this is a dumb question. But I can’t find the answer so I’m here to ask anyway. Where can I find the naming convention for the application scopes? For example, is it “ReadAccounts” or “Read Accounts” or “Read_Accounts” or “Read-Accounts”? Or none of the above?  Thanks in advance.

I’m a bit confused as to what RingCentral supports regarding transcriptions and call recordings and meeting recordings.Fundamentally, I would like to be able to access a transcription text file for any given call recording or meeting recording via the API. Is this possible? It’s pretty easy to do this in MS Teams, and I want to do the same in RingCentral, as it is in many ways superior to Teams. However, it’s simply not clear what Ring Central supports.

I have call monitoring implemented using call monitoring API in RingEx, now I want to implement the same for a RingCX system. What API’s should be used?

Hi folks! I’m using: https://github.com/ringcentral/ringcentral-softphone-tsI think I can get notified through TLS connection but if I’ve like 10k users connected their ringcentral, will I have to got 10k TLS connection (each with their own SIP credentials) ? Is there any better alternative option to this like receiving an API call to my webhook or something ? Thanks in advance!

Hello RingCentral Community. Where do i check what version i’m running on for REST API?My Security is asking for it and I know they’ll ask for it again in the future.

Hi, does anyone know if missed calls to the RingCentral Embedded dialler in MS Teams should show up as a missed call on the MS Teams icon on the start menu or do you have to click to the Ringcentral app in Teams to see missed calls?there is something about notifications hereRingCentral for Microsoft Teams - Embedded App | RingCentral SupportNotifications for missed calls, fax, text, and daily unread itemsbut for us its not workingThanks!

Context:I’ve developed an Azure Function with an HTTP-triggered webhook to capture voicemail events. The goal is to save voicemail transcriptions from all extensions in the company to a database. Currently, I have it working for the logged-in user's voicemails.Questions: Is there now an option to receive account-wide voicemail events (i.e., for all extensions) through a single webhook subscription? I previously read a post (answered ~2 years ago) stating that such an account-wide event webhook does not exist. Has anything changed since then? If account-wide events are still not supported, then I assume I’ll need to create individual subscriptions for each extension. What is the best way to retrieve all extensions in a RingCentral account so I can create these subscriptions via my .NET console app? I'm facing an issue: The webhook is triggered immediately after a voicemail is created, before the transcription attachment is available. Is there a filter or option to delay t

I'm creating an app for my organization that does a handful of customized things that RingCentral does not do. This is my first time to use the RingCentral API and I'm stuck on how to get the Incoming Call webhook to work for all extensions in my organization. I'm using the .NET SDK and right now I have:var rc = new RestClient(CLIENT_ID, CLIENT_SECRET, SERVER_URL); await rc.Authorize(USERNAME, EXTENSION, PASSWORD); await rc.Restapi().Subscription().Post(new CreateSubscriptionRequest { eventFilters = new[] { "/restapi/v1.0/account/~/extension/~/incoming-call-pickup"      deliveryMode = new NotificationDeliveryModeRequest      {          transportType = "WebHook",          address = IncomingCallWebHookAddress      } });But this seems to only set up the webhook to be fired for events on this one user's extension, even though the user is a Super Admin.Is it possible to set up this webhook so that it fires each time an incoming call comes in for the

How do you sync contacts from Redtail to the RingCentral app?

I downloaded ringcentral app for the integration into Salentica Engage. It says it’s installed but it’s not showing up on the sidebar? Help please.