Phone

I have been reviewing call logs since the new Analytics portal launched due to KPI impacts. I have found two issues in how RingCentral dispositions/tags a call that is questionable. I say questionable because I consulted with someone who manages an IVR system for 57M customers that I partnered with several years ago.Scenario 1: Customer calls 800 number, selects a queue and is routed to voicemail.Issue: RingCentral will tag the call as Abandoned when the call is sent to voicemail prompt which is correct tag. RingCentral then tags the same call again with Abandoned after voicemail is left. That makes for two Abandoned KPI dings for one call. This is new as of April 2019 after looking back through Nov - March data.I am not sure how anyone is supposed to answer a call when it is in Voicemail so I believe this is an invalid tag for Abandoned since the call has already been tagged.

When I have a call set up with someone, I text them 10 minutes before I call them to let them know I'm calling from a number they may not recognize. This number gets added into Dashboard as a number, not as a name. I cannot edit the profile to change that to a name, so I'm stuck with having a huge list of numbers and have no idea who is who. I often end up texting a lot with some of the appointments and it's a pain not having their name...just their number...in the Dashboard. How can these numbers be changed to names? Sure hope there is a way...thanks!

I've been having this issue with our conference phone for months and no rep is able to fix it. Whenever a call is put on hold, the person on hold hears continuous ringing as if the call is dialing out.I've been able to set hold music/tones for regular lines but the conference phone doesn't show that option. Has anyone else had this issue??

When u try to connect it has started telling me please check my connection settings

Can't see 'em, or check 'em off...

We ran out of minutes on our plan this month due to the amount of spam callers calling in to our number. I have been working with support to have theentl system hang up on the robo caller if no prompts are pushed. The problem is, the greeting has to run 3 times before the call is disconnected. Which again, takes a few minutes each call to go through. Curry there is no way they can make a change to disconnect after the first message. I am hopeful that someone there will address this issue before we have to change providers.

US Accountcase # 07226689On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.

how to delete voicemail on my laptop login at ring central - US account

First, I am not a developer but looking for answers to resolve an issue some of our clients are experiencing. We have a number of clients who use RingCentral who operate in a server-based environment, many of this connect via Remote Desktop to the server others via a dumb terminal that connects them directly to the server. I understand that it is not possible to run the RingCentral Soft phone on a server for more than one user.My first question is when will the ability for multiple users to be able to run the soft phone on a server be available? I see that it has been requested multiple times over the last few years but don't yet see a definite answer as to when/if this will be available. It seems that as more and more companies move to outsourcing this that it would be a priority.Second, given the limitation above the only solution is to install the soft phone on the user work station. This, however, prevents the soft phone and the applic

Is there a way to get LOCAL vanity and/or sequential numbers?

Is there a way to dial the Dial by Name Company Directory from the desktop or mobile apps? I have tried entering the extension into the dial pad (Ext. 1050) and it tells me that it is an invalid extension. If I dial the same extension from a desk phone it works fine. Chat Support couldn't give me a clear answer. Thoughts or answers?

Account type (U.S.)Related case number (N/A)Detailed description of problem (See below)Previous troubleshooting steps taken (reviewed network requirements and previous forums posts)Software version (RC Phone Version 11.0.1.1.23, android, not sure about iOS)Number of Users affected (Not sure, 50+?)Small business of 50+ employees, we use our personal cell phones with the Ring Central app as our 'office phone'. Regardless of being on our local WiFi or using our individual mobile carriers, there is a 3-4 second delay between callers and users. Does something need to be configured on the app itself?Kind regards

US account. I have a user who cannot see their recent calls in the app without logging out/in to the app. They have re-installed the app and I have confirmed the firewall settings with the network team. Any suggestions would be greatly appreciated.thank you,John

We have a team in the Ring Central App (Glip) that isn't showing an Admin. None of the team members can archive the team. Any ideas on how we can archive it without an Admin, would be great.

I have some of our Polycom phones setup as common area phones. I don't see an option to change the line to voice only so I am not sure how to stop receiving faxes

My iOS RC Phone app does not consistently display caller's contacts while the phone is locked.The contacts are in my phone, and sometimes they display on the lock screen, but usually not. Today my support agent, Martin Vincent J , told me that 3rd party apps may not communicate with contacts while the phone is asleep. I find this hard to swallow because I've used the Bria app with a SIP phone and it worked 100% (displayed the contact name on the lock screen).I've had two unresolved support cases on this. Furthermore, my colleagues that are also RC Partners have this problem.

Caller Contact info is not being saved.When I open the Call log on website and click on "Add Contact" for a call- the box opens to enter the information, but it does not save it anymore when I click save.USChromePC

We have a US account with about 32 employees. I have had a request to be able to recall a call once you have transferred it. How do we do this? As the switchboard I use the desktop app but many use the mobile app.

First I must say that I have been using ring-central for 10 years. For some reason, for about 3 days, the call log does not allow me to see directly on the same screen, the data that I have added before of my clients.Example: * John Smith called me a month ago to make an order for my products. At that time I added to the phone number of John Smith data such as:- Address- Age- Price of the product- Date - And also to each client is added in the "notes" any aspect that is relevant so that our sales group can follow up.In this way I did it for 10 years, without any problem.continue the example:Now, 3 months after the Mr. John Smith made his purchase, calls again to buy again, but this time another product, ... here comes the big PROBLEM; then when I want to see my client's data in the call log, I simply can not see since the data does not exist.Previously, just placing the mouse in the name (which had already

Issues with tasks within Glip.Hello, my team is running into the following issues within the glip tasks.1) unable to check the task as completed.2) unable to select some tasks, and see the details of the tasks.We are using the desktop app for windows 10.

Hi,I am new to Ringcentral and I am trying to get my bearings. I run a small business and used to use Vonage, with vonage I had the following when a customer calledPress option 1 for sales, 2 if you are an existing customer and 3 if you are a member of staff, when an option was pressed it was then sent to all then came through to my one telephone number as I am the only one answering calls...This then showed me on the desktop app and phone app which option has been pressed. I need it to show this information because sometimes I will not be picking up option 2/3 calls ie: in the evenings... but if a sales call option 1 is calling I would like to be notified that this is happening so that I can pick up the call...Anyway to show this info?Account type: UKThanks,Sam

Can you change your outgoing greeting from the iPhone app, or can you only do it on service.ringcentral.com?

Hey Everyone,We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.Reporting system bug:Under Call handling & forwarding: I have the following set up:Incoming calls forward in this order: simultaneously1) Desktop & mobile apps2) VVX-601 desk phone3) Mobile phoneThen under Settings: Incoming Call Information: Display Incoming Caller ID is selectedHowever, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.Could you report this to the tech teams and get back to me?