Phone

Can you change your outgoing greeting from the iPhone app, or can you only do it on service.ringcentral.com?

Hey Everyone,We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.Reporting system bug:Under Call handling & forwarding: I have the following set up:Incoming calls forward in this order: simultaneously1) Desktop & mobile apps2) VVX-601 desk phone3) Mobile phoneThen under Settings: Incoming Call Information: Display Incoming Caller ID is selectedHowever, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.Could you report this to the tech teams and get back to me?

RC App for Android (v. 11.0.0) is highly unreliable. Phone will ring, but will just not connect, lost call does not go to voice mail. I am reacting within 2 rings of an inbound call, so it's not the timeout issue at play here. Assistance appreciated.Thanks in advance!

I work in my company CS and all my clients have my direct number - I need to unconditionally forward calls after hours to our 800 support number which is monitored after hours but when I attempt to do so I get the following error: Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (866) XXX-XXX (deleted number for privacy)

We are having an issue with people appearing twice in the People area of Glip. How do we remedy this? I have called and messaged several times but we aren't getting anywhere. Along with these dual entries we are also getting the following message while trying to access their message on a desktop "You are using an unsupported browser for this feature. Please sign in with Google Chrome or download the Glip desktop app." This message only appears with the people who are listed twice.

Is there a way to tie together queue holds to a specific agent and the time of day? If not can you add it?

I have a Polycom 311 desk phone that was originally assigned to an employee who left before setting up the phone. I plugged in the phone in our spare office, but there are voice mails on it. There was never a pin assigned and I cannot find a way to "reset" or delete the voice mails without this pin. Is there a generic pin that I can use until phone has a "real" owner?

presence feature for mobile app

In the online videos, the left pane in Glip shows Tasks & Calendar sections. But we can't seem to show them there except in the bottom pane. Our left pane only includes Phone, Bookmarks, Favorites, People & Teams. How can we get Tasks & Calendar to show there?

Using release 10.2.2.31914 (64-bit) Desktop app. I am pretty sure this is Mojave related but not 100% sure. I have installed the app (and deleted and reinstalled 4+ times), every time my computer restarts I get the RingCentral window asking me if I Agree or Disagree with the RC terms. When I agree it basically installs the app. ( it is already on my HD). I then will have the app on my desktop just like a USB drive. I can eject it but the program still runs. Any thoughts on how to avoid this and download the app once and for all?

We are trying to connect Cisco SX20s to RingCentral meetings but are having issues. We have several SX20s across the US and have used them with Jabber and GoToMeeting meetings without issues. We have purchased the Room Connector for each of our Cisco SX20s.The issues below are what we are experiencing:1. Laptops connected to meeting with presenter sharing a screen and other laptops able to see. When the Cisco SX20s connects it cannot see shared screen, it shows the cameras of the connected laptops (if shared). The presenter must stop their share then the laptop attached to the SX20 must share desktop and then stop the share. Immediately after that action the presenter can begin sharing their screen and the SX20 works perfectly. This process must be done on each SX20 joining the meeting. They must initiate a share in order to receive the shared screen.2. If a Cisco SX20 shares screen while there is another presenter then it will break the display ability on the S

I usually have a white noise youtube video going in the background to drown out distractions. When I place a call in RingCentral, the youtube noise volume gets reduced and stays lowered even after I hang up the call. I have to manually pause the video and unpause to get the volume back. Is there a way to fix this so that RingCentral doesn't lower the volume?

Right now, it appears that they can only access their outgoing calls. The only way they can access their incoming calls (via the call queue) is to give them admin access which opens a whole can of other access issues. Any other options? It seems counter-intuitive that customer service folks can't access their own calls.

Account type (U.S., Canada, UK, AT&T, Telus, BT): USADetailed description of problem:Is it just me or does anyone else experience recurring tasks that randomly stop recurring, or...skip to an incorrect, seemingly arbitrary date after it's checked off (e.g. a weekly task that skips to a random day the following month?)This doesn't happen to all recurring tasks, but it's happened enough times over the last two years since I've been using Glip to be a problem. I've actually neglected critical tasks because of this recurring issue.Goal:To have reliable recurring tasks, so that work actually gets done.Previous troubleshooting steps taken:It's hard to replicate and troubleshoot this problem, as it seems very

I often have to transfer a call to a different party but speak with both parties before disconnecting. Example:Party A calls in to speak with Party B. I call Party B to make sure they're available, then I want to speak with Party A AND Party B ("Hi Party A, you're now on the line with Party B") and then hang up. I can accomplish this using the conference feature on the desktop phone (Polycom VVX 310) but not with the RingCentral App. If I use the conference feature on the RingCentral App, connect the callers, and then hang up, it disconnects everyone.Is there an easier, better way to accomplish this?

UKHow do I forward one group to another group if unanswered. Both groups are setup as simultaneous ring groups. See pic...

We have polycom phones and all incoming calls ring a single receptionist extension. If she answers a call and is speaking with someone and another call comes in, the system will not allow her to park the call in one of our preset call park locations. Are we missing something?

1. Account type: US2. Please see the case for screenshots - The case number is: 067534163. The Desktop application for RingCentral has issues with Windows 10 scaling.For some reason, the title bar cuts off the top row and forces me to click lower than the buttons are. It's incredibly difficult to open up my user settings because it's not even displayed.The laptops we use have high density monitors on them, so we have to scale from native 3200x1800 down to 1920x1080. Once that's done, Win10 turns on some funky scaling percentage setting that impacts application and font size. (This is most likely impacting the app - it messes with the title bars)4. A solution to Windows 10 scaling setting impacting the UI5. I have reinstalled the application several times to no result. When I reimaged my laptop, it was fixed for a day, then went back to having the issue.6. I&#

How to install desktop phone

Does anyone know of a way to have the dial by name directory in reverse order so that my boss' name can be read before his son's?

I need to set up the account so that when we send invite to the call all they need to do is click a link and it bypasses pin codes. How can we do this?

In the desktop application getting a "limit reached" error.  Using on a macbook pro with Yosemite OS.

I am curious if I can add a virtual extension and tie it to a physical phone.

We have a US account with 3 users. One of our users uses the ringcentral app on her android and one client is complaining that there is a lag in conversation transmittal (he'll say something and our user doesn't hear it for a few seconds). He is the only person who has said this, and when I call the user from my Polycom phone to her ringcentral cellphone app, there is no lag. Has anyone experienced this or know how to fix it, or if it's even a problem on our end?