Phone

Hey All,I was wondering if anyone else has run into this issue. Multiple users have experienced being in the middle of a call and then suddenly OUR hold music starts playing. It doesn't seem like anything can be done other than hang up and call the person back. They have tried to wait it out, park the call and pick it back up, and toggle the hold option. I'm not entirely sure what the caller experiences, because my users have not asked yet. I believe it has only occurred on inbound calls, if that helps at all.I have checked the call analytics for the specific calls, and RingCentral states that the calls were in good quality.Thanks!Jon

Hello. Our typical set up for our users is laptop, docking station, USB web cam and USB headset. USB headset and web cam connected to dock. Our folks work in the office and at home, so they and their laptops come and go.RC will randomly switch the mic to the USB web cam from the USB headset. Users have over and over set the USB headset to be the mic. Even if users check their Mic at the beginning of the day, the mic randomly gets changed to the USB Web Cam. They don't know this until they are on a call and the caller says something like "you sound like you are on a speakerphone" or the like. Rather frustrating. Some users have resorted to using the RC app on their personal mobile phone. That should not be the solution. :(We need web cams for MS Teams. Teams has no problems remembering to use the USB headset as the mic (vs. the web cam mic).I've tried to counter this by disabling all mics but it but for the USB headset. Still happens...though no

Can anyone share examples of successful TCR campaign registrations for passive SMS use? Like many of the posters here, my organization only uses SMS to reply when someone (typically a stakeholder or employee) texts us. For example, our RingCentral numbers are in our email signatures, so our primary use case is someone texting to say they're running late for a meeting. They aren't posted anywhere else (only our main number is on our website, and we're not looking to use that number for any form of SMS), and I'm at a complete loss for how to document an opt-in for something like this. If someone can share the specific steps they used to get a similar campaign approved, I suspect many of the users here would appreciate it!

We are a Non-Profit organization, using SMS for Informational purposes (employee to customer two-way communications through RingCentral's SMS app). I wanted to confirm that each employee initiated communication must include "STOP" verbiage? Also, via this link (https://www.ringcentral.com/legal/sms-mms-content-policies.html), it indicates we must log and track consent. I've seen multiple posts as well as statements in the 3/8 TCR Video Q&A that indicate we do not have to log/track consent if we fall into Information use. Can you explain why the difference and how do we distinguish which we should use? Published/Documented evidence would be appreciated.

RingCentral; Desktop: 23.1.22.6903 Windows (x64) 2023-03-23 01:14:47Within the past 3 weeks or so, half of the time when I go to make calls, I will get no outbound audio. I know I am connected to the call because I see the connected time going up. If I disconnect and try to call again, it will then work where you hear the initial 'click' and the ring tone.This never used to be an issue. I have tried uninstalling and reinstalling the program to no effect. My co-worker is also experiencing this same time which started around the same time. We confirmed it's not the headset because he brought in a different one and still had the same issue. He uses the RingCentral App instead.Obviously having to redo phone calls 50% of the time is not viable, so I'm hoping some assistance can be provided

I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.

We have 2 users and 2 physical phones. I setup a ring group, which seemed to be working properly, until we discovered the second user cannot have a call ring through to his mobile app (his app accepts calls made to his extension). I went to the settings page, and the "ring group" is for "user #1 desktop and mobile", and then for "both of our physical Yealink phones (listed together as 1 box)". I tried to add user #2 desktop and mobile, but then I got this error:"When selecting simultaneous distribution, there can only be up to 2 phones enabled. When selecting sequential distribution, there can only be up to 2 phones inside a ring group. Reduce the number of active phones or number of phones inside ring groups in Call Handling & Forwarding in order to change this setting."Is there a way that both user's apps and both physical phones ring simultaneously?

Is there a way to remove just one guest without blocking their entire domain?

How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extension after a certain amount of hours. We have two call shifts during the day: 8:30-1, and 1-4:30. Two separate people, with two separate extensions that we have to manually switch each time. Is there a way to do this automatically? I looked at the "User Hours" under Settings, does this affect a single user, if so, if I set one user to one shifts hours, and another person to the second shift, will the extension automatically switch?

We have sent 16 emails to our account manager and her manager (who has been on leave) without any luck. We only had one meeting with our account manager after I raised a ticket with the billing department to talk to someone and she disappeared again after that.We need to talk to someone new and not the same person, it's really important to talk to an account manager ASAP. Please get someone to talk to us! we don't want to chase up the same person as we have done for the past few weeks with no response.

Does RingCentral provide a 'Video Conference Screen Share tool with Web Based Remote Access/Control? When trying out RingCentral, I could't find the Request Remote Control button, in the View Options dropdown. Is this features still supported? Settings seem to be setup well... Maybe it's not part of the Free trial plan? I found that feature here; https://support.ringcentral.com/article-v2/RingCentral-Meetings-Desktop-App-Request-Give-Remote-Control-Access.html?brand=RC_US&product=RingCentral_Meetings&language=en_USHelp is much appreciated :-)

We just migrated from another Ring Central system, and one the old setup, if a user was on the phone it would ring and not try to send to voicemail regardless of how many times. On new system, it rings about two times and then dumps into the voicemail. Any ideas of how to set up in the previous manner?

Hello everyone, our customer has a requirement to want to be able to turn the AfterHours On/Off remotely without access to the Admin Portal, is that possible?

Campaign submission is being denied with error message "Campaign attributes do not match website." I am at a loss on what this means and how to correct it. Thank you

I have 8 members in my call queue, but I have a staggered work schedule. so my custom rules are like 8am-10am, 10am-12, 12pm-2pm, 2pm-4pm. Problem is that of the 8 members, only 2 are available to answer phones in the 8am-10am time frame. how do I exclude the other 6?

Is there a way to create a contact list or group/team list through the admin portal for users on the RC app. In our case, we have some office phones that do not have an activated email so they do not appear on the company tab of the contact section. Only way I have figured right now is to tell the user to add the number/extension on the personal tab in the contact section.Thanks

Is there a report that will show all the numbers that have been blocked by my users which includes who blocked them? In the admin portal I am only seeing numbers that I have blocked for the organization.Thank you,

You finally wore me out with the constant calls to set up a SMS campaign. I am trying to set up a campaign for internal, employee-to-employee, conversational only use. When I try to set it up, I get a grayed out Select button. Now what?

When calling in and getting the auto attendant, using the dial by name option, it takes the system about 5 or 6 seconds between when you input the letters of the name to when it suggests a name. 5 seconds of dead air is long enough so you wonder if the system is still responding. It is far too long and I have had two complaints from incoming callers so far. They say are unsure if the system is responding.

I have submitted my Brand 4 times and it has been unsuccessful (despite providing info from our SS4 for with EIN) Tech support has not contacted me for 7 days now and they are now not answering the line for TCR issues. HELP

I completed my TCR Registration last month (about Apr 4) and got accepted confirmation. But I keep getting a message on my Ring Central app saying I must complete the registration. How can I fix this?

When I receive calls, I cannot hear the caller from my phone (iPhone 12, iOS version 16.3.1). My microphone is on.

We got a delivery of a Mitel Mitel 6940W IP Phone to assign to a user who was using an IP480. I went to Phone System > Searched for the user > and clicked on the "change phone button" > I assigned her the new IP 6940W from our inventory. I restarted but the new IP 640W is not displaying the users name (it just displays L1 with wrong time) and the phone does not ring when i dial the extension. I noticed that when i click on the phone in the admin portal it shows "Status: order in progress". Am I missing a step on how to assign the new phone to a user?

Several of our phone users with Polycom VVX350 desk phones are reporting problems with their phone freezing up, intermittently shutting down, and dropping calls. What is the best approach for troubleshooting the issue to determine if a firmware update is needed?

Hi, how would we go about upgrading the firmware on our Polycom VVX 250 desk phones. I've tried the Poly Web Configuration utility but I need a correct admin password. The default does not work. A scan is showing the jsQuery software is out of date. Thanks