RingEX

We have some users who are not showing up in the company directory in the App or Mobile App. I tried following https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html but the options to Include in Company Directory are not on my admin portal.Is there anything I am missing?

We have a small work from home call queue group (4 members). All members are using the RC phone app on their PC. All members logged in and show available in service web and in Live Reports. Inbound delivery is set to Rotating. Calls are sitting in queue but members phones are not ringing. Call shows as a missed call in members call log even though it was never delivered to their softphone.Anyone have thoughts :)

Fraud occurred on one of our phone extensions. Tried to communicate with the Fraud department for two days in order to remedy the situation with the phone extension and to ensure that fraud does not occur in the future. Opened a ticket in the portal and it was closed without resolution and have sent multiple emails to the fraud department as well as waiting on hold for hours only to be told that the rep that is assigned is unavailable. Can someone please help?

Hi! I have a user's missed calls section set to go to an IVR menu where a caller can subsequently choose if they'd like to hold, be transferred to a different user, or be transferred to that user's voicemail. I'm testing and I've chosen the voicemail option. The voicemail message plays, but I cannot leave a voicemail. Any way to fix this?

I have just downloaded the RingCentral app for my job on my iOS device. Unfortunately it seems the app does not work with an iPhone 12 Pro Max. I can log in, until I need to put in the security code then I get an error message that says, can't recognize the device. I would love to see the app be updated so I can use it for my job or a place to see that my phone is not supported.InkedRingcentral-error-screenshot-censored.jpg

I need to be able to mass text one message to a list of 50 phone numbers....copy the numbers, paste in a text and send. Frustrating that this is not possible please if you could add this feature it would be a HUGE time saver....typing 50 phone numbers is no bueno!

Hello,I can't find a way to invite / schedule an audio only conference call from within the new RingCentral Desktop App.I CAN do it on the iOS RingCentral app though.Does this feature exist and if not, when will it exist?Thank you.Michael

Hoping to get some advice on enabling hotkeys for the pop-out MAX phone system. I have found the article in the helpdesk that describes what hotkeys can be used... But there is no option in my settings to do this. Any help would be greatly appreciated!

I have uses on the RingCentral application and they keep getting logged out. It is random. How do I fix it. They are also logged in to the RingCentral Salesforce application.

We're having a problem where iPhone and Android apps cannot answer calls. Our three users are part of the same call queue and incoming calls to our main # go to that queue. Our desk phones and desk apps ring and allow us to answer. On the Android app the call appears but I can't press the green answer button, it just vanishes and on the next ring appears and vanishes. One person with an iPhone says the same thing happens to them, another says they don't get a notification that a call is coming in.We called support and L2 support reset our connections and incoming calls worked on our cell phone apps, but the problem has returned.We've tried logging out on our cell phones and logging back in, still no dice. And we can answer these calls on our desk and Windows app phones.Any ideas?

Hello,I am trying to run the QOS test (https://www.ringcentral.com/support/qos.html) and it just loads a page with a small bar across the screen, but does nothing even after waiting several minutes. It just keeps redownloading the installer, which I have already ran. I have checked and the necessary services are running, but when I go to the page to check it says it can't talk to the service. Tried running on Mac, Linux, and Windows, but all have the same issue. I have checked to make sure the two services are actually running in Task Manager/Activity Monitor and they are there, but it still won't talk. Is there something I am missing?

I'm trying to set the Yealink T46G phone to RC, we enter all the data manually, but it won't pass the registration. Does anyone know what the problem is?

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the phone and make themselves unavailable to take calls.

All of a sudden today we have not been able to send outgoing faxes because RC is marking them as spam. We typically send faxes to the same numbers over and over. We have faxed this particular number at least 2-3 times per week for years. Any idea why it's now being rejected? Can we override the system to mark it as safe to send?

Is there a way to broadcast a voicemail to all of our users? This was a feature on the Av@ya system. We used it for mass notification of weather related office closures, etc. Users could listen to the voicemail or just read the transcribed version in their email.I know a third-party app can do this. I want to know if we can do this without an add-on.Thanks!

Logged into my RingCentral account to view a fax. When I click on the icon to open the fax, it does not open as a .PDF. I get an error message because it is trying to open as as a .TIF. I have spoken with chat multiple times!!! CAN ANYONE TELL ME HOW TO RESOLVE THIS ISSUE. Ring Central originally told me that to fix it that I needed to tell the customer to call send the fax again and this time to select .PDF as the file format that he was sending in. However, I told the rep that you don't actually select a file format when sending a fax. CAN ANYONE PLEASE HELP ME FAST AS I NEED ACCESS TO THESE FAXES THAT CAME IN AND MY CUSTOMER CANNOT RESEND.

Thank you in advance for your help to resolve my issue.I do have 2 licenses with Ring Central one for a regular phone and one for a fax number. My problem is that this was set up maybe 10 years ago and the web site has changed and I now need to change the email address where my received faxes on my ring central fax number get automatically forwarded to . I have gone through every settings I could find on the web site on the app, etc. and I just cannot find where that information is stored and where I could edit the email address.

Hi, i need help! I have all my contacts from DYL, I save in excell.csv and when I upload the system don't shows me any error and is "suppose" i upload all the contacts but No :(Someone can tell me how I can upload if I have everything in excell?

Have a user with ring central on windows 10 >latest version downloaded from website .Every few days when she launches the app it gets stuck on whilte screeen. Sometimes we launch it from browser and works and otherwise we reinstall it . cleared app cache from dev tools but did not help .Is there any work around or reason for this ? she does not have any dock or monitors connected but still issue persist every few days

How is routing determined in Max agent? We have proficiencies set for each skill and agent. However, will calls always route by proficiency level? Calls also route based on who has been in an available state longer, so which overrides the other, proficiency or availability?

There needs to be a toggle or option to allow Admins to set defaulting out of a menu at one playing instead of three. This is a standard call center process. There is no way to prompt callers to "stay on the line and you will be connected". This doesn't make sense.

cannot get calls in to main line

We are a small business, but our phones are constantly ringing. Is there a way that we can limit how many calls come in at a time and send other callers straight to voicemail???

If I have RingCentral downloaded to a laptop and bring my laptop to Turkey will there be any firewall restrictions as I'm connecting from another country

Have a user using RC app on macbook with macOS 10.15.4 (x86_64) . He can send and receive text messages but if he tries to make call using it the call gets stuck on connecting ...... message and never goes through .However works fine when he use same credentials from his iPad . If someone tries to call him the ipad works fine but macbook does not receive any calls and after a few minutes it goes to missed call section . He is not