RingEX

Is there a way to create a "glip" task with an email?

We have users in Spain and UK who will be dialing into other countries in Europe and would like to have Local dial numbers.,

We have had repeated instances where a RCV meeting is set up through the Outlook plugin, and after the meeting is saved, the settings change. The meetings are set up with no password, people can join before the host, and no one is sent to waiting room (in other words, the three default checkboxes are unchecked). When invitees outside our org attempt to join the meeting, they are placed in a waiting room. When the host checks the settings, they are not what was set (the waiting room box is checked).We have seen this with 3 different users, and two of those are highly experienced admins who have been going back and checking their settings to make sure the meetings are set up correctly. This is a critical problem for us as these admins often are setting up a meeting that they may not be attending, so people are left stuck in the waiting room with no one to let them in.We are familiar with the delegation feature and use it, but that is not relevant to this issue--your meet

Certain traditional Avaya PBX phone systems allow Executive Assistants to view their Executives Call Log (specifically Missed Calls) from their deskphone. Can this be enabled in RingCentral deskphones as well, please and thanks?

Is it possible to text to a specific extension rather than just the main number? We get texts that are intended for different business units and it gets confusing.,Is it possible for an outside person to text to a specific extension? Rather than the main number? We are having issues with texts coming in for different parts of our business and it is getting confusing.

I've been using Ringcentral for several years now, and have never used or given out the toll free number assigned to me by Ringcentral. I get a minimum of 10 spam calls to this number per week, and each one is a 5-6 cent charge. Is there any way to block all inbound calls to the Ringcentral-assigned toll free number? I am just as happy to delete the number, if that's the only option available. Thanks for any help you can give!

I'm not receiving incoming calls on RingCentral app on Iphone 7 Plus. However, I can see every missed call on my call log. I have checked the settings on the app to ensure I didn't silence incoming calls. I have also checked notifications on my Iphone 7 Plus to make sure I receive notifications if phone is locked and that sounds/badges always show. Help please!

Is there a way to customize this drop-down menu? I gave all of our phone numbers names via the website, but it didn't update this and I wasn't able to find anything in my support search.

We are using Ring Central for proofing by posting a document as a Powerpoint file. Then we add pinpoints with changes. When I am replying to a comment it always jumps me to the end of the message thread. I would like it not to do this. Help!

"This is RingCentral App Support. This is about the email notification for RC App Messages that does not have the message content anymore. We got a confirmation with the Developer team that this indeed is now the expected behavior for New Message's email notification for security/privacy reasons."Our firm, has been using Glip as their internal Instant Messaging platform and have built a lot of its culture and processes around it.The only way for regulated firms to be approved to use Glip was that we were able to enforce the ability for all Glip messages to be sent via email "with" the contents of the message included. Compliance and Supervision processes for financial and regulated firms are always through email and they must be in near real-time. The export to JSON feature has little to know value for supervision...

In the latest version of RingCentral App, tasks are no longer sorted by category as in the Classic version. It's therefore very difficult to get a decent overview of existing tasks.Please add category as a column or add an option to sort tasks in "Classic Mode".

My team and I use tasks for our workflow into categories, previously "sections". I use the Browser and the rest of my team use a combination of the App or browser. I woke up this morning to find that I could not filter or sort by categories. In fact, I cannot alter my View to show categories. The only way I can figure how to view Categories is to click into each card. Please advise and this is deeply affecting the Production Team at my company.In lieu of this function, I would need to know how to export all of the tasks that we've loaded so that I can find another app that can accomodate our workflow.

On the latest update, Missed Chat Messages still get emailed to us, but they no longer display a preview of what was contained in the chat message,We relied on this to reply by email to the chatter.We do not want to have to install ringcentral apps on our personal cell phonesThis message preview helped us answer important messages when we were out of office or in meetings.

I have four receptionists that answer our main line.  I need them to be able to see the presence of the other receptionist's extensions and be able to forward to an answering service if the call is missed.  What is a good solution to make this happen?

Need the SMS option in australia plz

We're US users of RingCentral.We're a small team and don't currently have a receptionist/secretary to handle calls. For the past few months, we have given each user their own username/password combination to sign into a dedicated extension on the RingCentral platform. We also supplement this with a shared login (via the now-defunct RC Phone App) to access voicemails and messages that come directly to the main company number so that nothing falls through the cracks if one team member happens to be busy.My question is this - since the RC Phone App has been discontinued, we're no longer able to sign in to the shared call group extension to receive/respond to voicemails and incoming text messages that go to the main company number.What's the solution to this? I'm sure this is a fairly common use case where a number of team members need to be able to monitor text messages and voicemails to a shared company number.I'm at a loss, but desperately

Hello, After redirecting my browser to the new RingCentral app (and even after downloading the desktop application) I log in successfully but I keep getting a button in the middle of my screen saying "Try to reconnect". Despite the several number of times I have pressed this button, I keep getting it back. I have tried to reinstall the desktop app, clear all of my cookies and browser history, use an incognito browser mode and all these followed by several PC restarts, but still nothing.

Will the new app tasking functionality be enhanced to at least include features that are being used to support business functions? The ability to filter by group & status and sort tasks is very limited in the new app. We rely on sorting by color to organize tasks.

I'm on latest version of RC app, and using a recent Samsung S20FE. I can't find out how I can use my own custom ringtone for the RC app. I know I can use the same one my actual phone uses, but I want a different tone for RC phone, and I don't want one of the built -in tones.

Is there a way to add a voicemail we can just click on and change the date range when we are closed for vacation instead of just after hours?,Is there an option to easily switch from one voicemail to another from after hours to closed for vacation?

I have been with Glip even before the merge and have asked several times can we set reminders for projects/task. Checking today to see if that feature ever came to life. I am really not happy with the new Glip because they have taken so many features away. Will there be an option to stay with the OLD version?

,Had to load this app at my contractor's request. Works fine when I'm off Bluetooth in my vehicle, however, when my truck picks up my Samsung S-10 it works until the app receives a call. Rings once, then disconnects. If I disable Bluetooth in my vehicle, it actually rings and then I'm able to connect back to my truck by re-enabling Bluetooth on the phone. I'm a tech support specialist and rely on this app to accept calls. Is there a fix to this other than disabling Bluetooth every time I step into my truck? Again, rings once, disconnects. I loose money every time that happens.

Is it possible to add something to the Fax itself that will be returned in the body or subject of the email confirmation? I need to put a unique identifier in it so that when I get the email confirmation I can match it up to the Fax record in our DB.

So I found where RCApp (windows desktop install) does its logging C:UsersmyloginIDAppDataLocalRingCentralRingCentralLogsCan that logging level be turned up? E.g. verbose level? Or is that type of debug logging not available in the RCApp??

Is there a way that an Advisor can say in his voicemail - "To speak to my Assistant, please press (and then either type the extension or press a number that automatically goes to said Assistant)? Giving the caller an option to leave a voicemail or switch over to the Assistant.,Is there a way an Advisor can say in his voicemail, "To reach my assistant, please press (and then say a number or an extension)? but not having his phone automatically forward to said assistant? Giving callers the option to leave a voicemail or talk to assistant instead.