RingEX: Phone, SMS, & Fax

I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?   Save is gray Save is blue after all 3 options entered 

We’ve had our texting campaign approved and has been in “Setup in Progress” for over a month. It dawned on me last week that maybe the setup was taking so long because I only added our main company line which is directed to our auto-receptionist. I added my direct number last week and sure enough I see texting available in my RC app.We are a small office and our clients are only aware of our main phone number and fax number, so naturally when they try to text us they text our main line. Is it possible to use texting with a number that is assigned to an auto-receptionist?Also, we still have our old texting service which receives texts to our main line - would this conflict with RC? I didn’t want to cancel it until we got RC up and running.

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

My application was rejected due to the following below.  Can someone please clarify for me.  I have NO idea what this means and I cannot find a solution within the community.  Someone else was denied for the exact same 2 reasons but no clarity was given.  It was just stated that someone would get in touch with them.  If multiple applications are getting denied due to the same reasons you would think they would post what it means and be more clear.  Thanks in advance for you help!    Thanks, 

Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much

HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade  this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time 

I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?

Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all

We are a new user of RingCentral and just moved into a new office.  Only one office has coax capability because it has the wireless modem/router and all the other office is purely using wireless internet.  In the office with the router, we have a Polycom desktop phone.  Everyone else is using their cell phones as their primary phone.  I would like to provide each office/user with their own desktop phone which will be higher quality than using their cell phones.  Do they manufacture desktop phones that can be used via wireless internet and, if so, does RingCentral support them?  If so, which wireless desktop phones are recommended.Thanks,  Curtis

The ring central app gives me the following error when I try to use on my new computer.  What are you doing to make sure your applications stay up to date with new operating systems?  

Hi I would like to move a softphone number (assigned to an extension) back to inventory please, how do I do this please?

Hi,I need help please with submitting my TCR registration.  I have tried 4 times now, and still is rejected, but it is unclear why.  I am a small business and trying to use the ringcentral phone for basic communication with my customers.  How can I get specific help with how to complete this for my industry?  There seems to be confusion on what is prohibited or not, and looking at the guidelines what I do is not prohibited, but ringcentral keeps telling me it is, because I don’t have a person who is looking at my account, and seeing what has worked with businesses that are similar in my industry. Other phone carriers (not ringcentral) are approving businesses in my industry and I really don’t want to have to switch my phone # to another carrier (what a hassle after purchasing the phones, and setting up the system and porting my # to ringcentral this year!) just because I can’t get help with how to complete for my industry. Thank you for your assistance!

Ever since the most recent update to my installation of Ringcentral, the Ringcentral message window is opening when Windows starts (refer to the attached example). I don't recall authorizing this behavior, nor even being given an opportunity to authorize the behavior. Please let me know how to disable the autostart of Ringcentral – Message  

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

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Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.

Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?

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Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension?