RingEX: Phone, SMS, & Fax

Today, incoming calls are automatically going to voice mail.My office hours are set as 24-7.DND setting is off.Using most recent version of desktop and phone app. 

In the initial set up stage and having an initial with call forwarding from Google Voice, When submitting the number to port, will there be any loss of using that number during that time period? Trying toa void any misses or lost calls!!

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.Does anyone have any idea what it could be?

Is there a way once a call is successfully forwarded to an external number for RingCentral to “drop/end” the call on its end?Once our call is forwarded, it’s handled by a different phone system. And RingCentral recording the calls and/or keeping on the line is redundant and costing extra money. Thanks,Nicole

How can the receptionist easily see who is logged into a call queue? It would help our receptionist know who is logged into what call queue. How can our receptionist easily see this? 

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

Hello!I need some help. I've tried registering with TCR several times, but I always get denied. I’ve added all the requested information, but I keep encountering issues. Now they’re saying the problem is with the opt-in on the website, but it’s there under the "Contact Us" section. I’m not sure what else to do. I’ll send a screenshot of the situation...Please help me. Email: shinyviewcleaning@gmail.com Name: Priscila Salviano   

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

We rely on Google local service ads and ever since RC turned on, every single one has not rung through, not shown as missed, not left a message, nothing./ Like it didn’t effing happen. The only reason we even know we missed a call is because Google sends an email telling us so. This is a HUGE deal breaker if LSA simply aren’t supported or something. And definitely something that should have been disclosed during the initial sales call since we told RC that’s exactly what we wanted the service for.Anyway, any one else deal with this?

incoming calls for all phones is forwarding to voicemail without ringing. service status doesn’t show anything down.

I have continuously gotten denied, paid multiple fees due to the denials and now I’m being prompted that:Opt-Out language missing from sample messages Compliant privacy policy is required on website.What does this even mean? there is no guidance on this on RingCentral’s website. This is dumb - If you’re denied - you shouldn’t get charged time and time again to re-submit. 

Hi everyone,I'm trying to configure my RingCentral setup to route calls and text messages to specific operators, but I'm a bit stuck on how to get it working exactly the way I want.Here's the situation:I have a main company phone number (number1) and an operator1 phone number (number2) I would like operator1 to ONLY receive the text messages and voice calls to number2 (their direct line) I would like operator2 to receive BOTH SMS and Voice calls for both number1 (the main company line) and number2 (their own line)Essentially, operator1 should only handle their own direct communication, while operator2 needs to be able to field everything coming in to both lines.Is this possible to configure within RingCentral?I've been brainstorming a few ideas, but I'm not sure if they're the best or even feasible:Create a new RingCentral account (account2) and have operator2 log in to both account1 and account2. This seems a bit messy, and I'm not sure how call routing would work in this scenario. Us

Greetings, New client in Eval of Ring Central Currently a DialPad user  We enabled our service yesterday, and we are able to process calls by way of Wifi, however we have tested Helium Mobile (T-Mobile) and US Mobile (T-Mobile / Sprint Blend) both of which drop the Ring Central outbound call request instantly. DialPad has worked for us for years, we have a ticket in, is this something others have seen by way of a New Client On-Boarding?Best, Dave

I have several desk phones that were assigned limited extensions that are no longer needed. My end goal is to use the phones as spares and move the telephone numbers into inventory. The extension is no longer needed and would like to delete it. I can't seem to find any documentation to accomplish this. Any help would be appreciated.Thank you

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great.  Then when I enable it and try the exact same steps no auto-reply happens.  I don’t know where else to look or what else to try.. PLEASE HELP!  The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

is this possible?  seems like many poly phones allow this.  poly doesn’t seem to allow a way to batch import contacts so instead you must manually enter one by one, but they said to talk to RC because it should be possible for them to be imported from the directory in RC.  but...RC has said that it’s not possible because it’s a conference room speakerphone and therefore has no need to have contacts.  (news to me and counter to the fact that the second button on the home screen is for Contacts).

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.We have restarted the phones, and have resynced them through the web portal. Does anyone know how to restore this functionality to our phones?

We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.

Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.

An end user is saying he will get a fax notification via an email, he will open the app, and the fax is not in the app. Since there is no fax, he has to call the member/company and have the resend the fax.