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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,834 Questions
  • 8,435 Replies
3834 Questions
G
Goodwill ITNew Participant
asked in RingEX: Phone, SMS, & Fax
Incoming Calls Ringing on overhead paging system

How do I get my incoming calls to ring on our overhead paging system (Algo and CyberData)? This is for our retail stores where it’s hard to hear the diminutive ringers on our Poly desk phones.

3152
Mary-Community_Moderator
Community Manager
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Mr. QuestionNew Participant
asked in RingEX: Phone, SMS, & Fax
Rule to Send Unknown Callers to Voicemail?

I would like to be able to automatically send all unknown callers to voicemail. Is it possible to accomplish this with a rule? Yes I am aware that I can block callers, and I also have call screening enabled, but that does not stop nuisance callers from distracting me all day long.Thanks!

1243
BeckyH
Community Manager
J
JMHeatioNew Participant
asked in RingEX: Phone, SMS, & Fax
Third Party Access to Call Recordings

Hopefully somebody is able to advise on this as I’ve not been able to find the info online. We work with a finance company who want to be able to access our call logs for audit purposes - is there any way to set up access for them to our call recordings without us giving them a full admin privileges?  Thank you for the help.

1352
BeckyH
Community Manager
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ashmazNew Participant
asked in RingEX: Phone, SMS, & Fax
2 accounts set up on app, how to identify which account an incoming call is for?

The ring central app has recently been updated and allows for mutliple accounts to be logged in at the same time.I have 2 accounts logged in on the app currently. When I receive incoming calls, it shows me the callers phone number, but does not distinguish between which account this is for. So i have no way of knowing which number has been dialed for this call. How do i resolve this?

1593
Joe Cache
R
rcastanedaNew Member
asked in RingEX: Phone, SMS, & Fax
Users cannot add co-workers (same domain) in their HUD

When users click on the “add an extension” in the Phone HUD they’re able to look and select co-workerd in the same domain. However, once they selected the contacts they click on the “Add” button and they get the following error “Sorry, something went wrong on our end and we weren't able to add this extension”Each of them have 1 or 2 contacts in their HUD (so it’s not a limit issue).

1030
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faseeh AhmadNew Participant
asked in RingEX: Phone, SMS, & Fax
Call Routing

I am unable to route call to other users if one is already on call. How can i achieve this ??

120
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efishmanNew Participant
asked in RingEX: Phone, SMS, & Fax
Hello, I cannot get voicemails to play on desktop or phone. The progress bar moves, but there is no sound. Thank you!

Hello, I cannot get voicemails to play on desktop or phone. The progress bar moves, but there is no sound. Thank you!

3230
Joe Cache
B
bruedaNew Participant
asked in RingEX: Phone, SMS, & Fax
Where do I see Contact groups on the Desktop/Phone Apps?

I made a Contact Group from the web portal (under "Personal" and "Create Group") however when switching back to the Desktop app and Phone apps, the Groups that were made is not being shown. How do I see the groups in the Contact tab?

980
Joe Cache
M
maddNew Participant
asked in RingEX: Phone, SMS, & Fax
Porting international number out of RingCentral to an international provider

We purchased several international numbers to cover calls coming from Mexico, and now we would like to port one of them out to our new provider Alestra, in Mexico. When we attempt to create the porting letter, only the domestic numbers are listed. Is it possible to port out an international number?

400
M
T
taxNew Participant
asked in RingEX: Phone, SMS, & Fax
Texting is a main part of my business and now part of my sales process, so is there a way to get reports of how many text each user sends?

I am with Clean Slate Tax, users of RingCentral and we use texting more to reach our clients that we made it part of our sales process. Is there any way to get reports of users for the amount of texts sent, when, and so on? If there isn't, then is there a way to get reports of how many text each user sends? I would like to request that.

5450
R
S
Susan2153262010Inspiring
asked in RingEX: Phone, SMS, & Fax
SMS to Site Numbers

We have several main numbers to our locations that are setup as site numbers. For some reason customers will text these numbers. We are unable to respond via SMS to the customer from these numbers and more times than not we have no idea who they are trying to reach. What can be done to stop these texts and ultimately stop the billing associated with them?

230
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C
contact-15New Participant
asked in RingEX: Phone, SMS, & Fax
Is there a workaround to send and receive PDF's through SMS on the mobile or desktop app?

I find hard to believe that the mobile or desktop app wont allow me to attach a PDF. That is the most basic attachment needed for most businesses. Is there a workaround for this issue?

960
Mary-Community_Moderator
Community Manager
C
ccruzNew Participant
asked in RingEX: Phone, SMS, & Fax
Hide or administer company contacts

Hi, I'm new to RC. Created our account today and synced our Microsoft 365 contacts but it brings hidden GAL accounts as well as disabled and guests. How can this be managed? looked at the admin portal and did not find a way to filter it. Tried to open a case but it says I don't have the correct admin rights even when I'm super admin.

1200
Mary-Community_Moderator
Community Manager
D
dzolandNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to add custom fields to a fax cover page?

Hello!Is it possible to add custom fields to a fax cover page? I know that there are pre-selected fields that can populate, such as "{Notes}" and "{Recipient Name}". But if I want to make a new variable, such as "{Subject}", is that possible? I haven't had any luck digging through Ring Central's previous questions. Thank you!

1270
Mary-Community_Moderator
Community Manager
C
ck-1New Participant
asked in RingEX: Phone, SMS, & Fax
CONTACTS sorted by First Name

how do I sort contacts by last name

1580
C
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Alex1463780064New Participant
asked in RingEX: Phone, SMS, & Fax
User being set as offline quicker than time out settings (30mins)

We use the RingCentral apps on our work computers and therefore have it open all the time. One user is being set as offline (and therefore receiving emails for all notifications) within the 30mins time out setting and with the program still open (albeit behind other windows). How can we stop him from being set to offline when the program is open?

1060
A
E
efriend79New Participant
asked in RingEX: Phone, SMS, & Fax
Adding SMS function at RingEx premium for pricing

We using now RingEx premium and number of users(qty) 49.But, this plan not included send out SMS(aka. text message) function.If we want to use SMS function, how much charge more.Please let me know several pricing cases.Thank you!

550
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richard-campbellNew Participant
asked in RingEX: Phone, SMS, & Fax
Using Ring Central with a basic (non-smart) cell phone

I am buying a Light Phone which is a simple cell phone with no apps. I would like to be able to use it with my Ring Central number as my RC device. Effectively, it would become my work phone. Is it possible to set up RC to use this phone as my device?

1020
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Y
yolanda-weidnerNew Participant
asked in RingEX: Phone, SMS, & Fax
Enable Short Codes to respond to text messages

Business partner uses short codes for text messages, i can read them but can not respond. how does this get resolved. Must cancel if unable to to enable short code text responses.

29170
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J
jeff-linderNew Participant
asked in RingEX: Phone, SMS, & Fax
How many people can I have on a conference call?

How many people can I have on a conference call? Is there a maximum?

9660
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loriandringNew Participant
asked in RingEX: Phone, SMS, & Fax
Only option for global company contact list is seriously a spreadsheet we have to upkeep?

Am I seriously finding that the only option for a global company contact list is seriously a spreadsheet we have to upkeep? I found the "external shared contacts directory" and am shocked this could be the only option in an advanced company phone app?? We update contacts daily! Is there any plans for development? It looks like people have been requesting this feature for 4 years and the best option is still cumbersome and outdated. Has anyone had any luck on something that works?

2100
A
M
martingaNew Participant
asked in RingEX: Phone, SMS, & Fax
Role Changes for existing user

If you have an existing user who is setup with Role - standard(international) access then you modify the user Role to only have Internal access with desktop. The user previously had messages with external user they invited does the messaging with that user remain active when you change the Role to internal only ?

820
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dr.-dodson-400New Participant
asked in RingEX: Phone, SMS, & Fax
Forward Incoming Calls to User Phone Number Over to Main Company Number

We are a medical office, and all phones are "community" phones. Each phone does not have an individual user. We need all calls to user phone numbers to automatically follow the company rules and ring through the main auto-receptionist. All I need is for any of our multiple phone numbers to behave as if the main number was called without having to set up schedules for every individual user. When trying to forward to the main company number, I receive an error message stating that I cannot forward to a number included in my account and that I have to use the extension number instead. The problem is, if I forward to the auto-receptionist main menu extension, the office hours rules from the auto- receptionist company hours are not followed and the phones ring after hours. The only solution I have to this problem so far is to purchase a dummy cellphone and set that phone to auto-forward all calls to our main company number, then forward in RingCentral to the dummy cell phone. Help

3060
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dmcrobertsNew Participant
asked in RingEX: Phone, SMS, & Fax
how to set up calls to come through the App not my desk phone

new to this how to get my call to only come to my iphone app and not my desk phone

3160
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peterhoggerKnown Participant
asked in RingEX: Phone, SMS, & Fax
RingCentralForTeamsDesktopPlugin

I am using the RingCentralForTeamsDesktopPlugin but I cannot find the option to toggle "accept queue calls"

550
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