RingEX: Phone, SMS, & Fax

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

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Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.

Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?

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Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension? 

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call. 

How do I make my RC# not show up as spam when I call customers?

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you. 

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail.  When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call.  Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

im porting from google voice, the ring central wizard is asking me for a recent bill, but my google voice is free, i do not have bills and i’m unable to proceed with the port request.

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This question can be removed as the issue has been resolved!

When installing, and especially when upgrading to a new release, the Ring Central Desktop software should not set the RC Fax as the default printer.I understand you guys are proud of the work you do, but almost nobody sends faxes these days, and RC Desktop should not be so aggressive in setting itself up as the default printer. I have seen this twice now, first when I initially installed the software, and then again when an update came out and I installed that. From a user perspective it makes no sense as I'm am almost never going to send a fax, so I never want it as default. It should be available when I need it, but otherwise should not change my settings.

Hi,i am very frustrated and concerned about my TCR registration. I submitted a form back in January that was rejected. I have since resubmitted the pdf form but was also instructed to submit through the admin portal. The Enhanced Business SMS option is not available through the portal. I have an open ticket Case #17266228 to try to figure out why I don't have the portal option.Meanwhile, the 2nd pdf from I submitted and uploaded is not yet in status of "received:. I have called the tcr registration team and my account rep, daily, with no answers. Please help. I desperately need to text my customers; my business is more dependent on texting than phones. I am at the point of looking at other vendors like 8X8 and moving my phone system to them if they can get my account registered in a timely manner.Please - I need some help here. I don't want to leave Ringcentral but if texting gets turned off in 13 days, I may have no other choice,David

I have several message-only lines set up for various purposes. I need to get the call data from one of those lines, specifically the number of calls made last month. This is trivial for regular users and queues, but I can’t find any way in Analytics to get this info for a message-only line. The call log shows a bunch of calls for this line, but that info can’t be exported in any useful way. 

Voicemail greetings: I prefer not to use the default voicemail greeting, prefering to record in my own voice. When I travel, I record an away message, but when I return, I have to re-record my User Hours message every time. Is there any way to store my User Hours message more permanently, so that I don't have to re-record it every time I return from business travel or vacation?

How many years must we have to wait for SMS to be added as a functionality for Australian RingCentral customers?!What is the hold-up?  Every RingCentral representative says it’s on the roadmap, but currently unsupported.  What if we had every RingCentral client in Australia contact RingCentral support within the same week submitting this complaint and feature request?  Or maybe we have a strike and refuse to pay invoices until there is action on getting the service added?

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

Just got the app installed.  The 2-pager PDF user guide is very minimal.  Any help would be appreciated

Our agency has been experiencing blockages with incoming calls from in-state phones with Verizon and AT&T. When those with these providers call our line, main & direct, they hear hold music, fax noises, then an AI generated voice prompt that cannot understand anything being said. When this call occurs, we get no record of it in our system. We have experienced these calls ourselves, and it is becoming more frequent by the day. We tested calling a direct line twice, and a foreign person answered the phone. We don’t understand why this is happening, or why people are dialing our exact numbers and still experiencing this issue. It has been over two weeks with no resolution from RingCentral, AT&T or Verizon. All providers are asking we contact the opposing provider since no issues are detected in their system. I am looking to see if anyone has/or is experiencing a similar issue.