Admin Portal & Account Management

Hello! We submitted PDF version of TCR registration Feb 2nd following the example forms and responses, and were advised to follow to a tee which I did. While PDF was still in limbo, we did self registration in Admin Portal as directed by Ring Central. Just received an email today with comments regarding two issues on our PDF (case # 17441147) and directing me to self register in Admin Portal which I already did ths past Monday. Are the PDF reviewers not looking at the pending Admin Portal registration info which is more thorough and up to date? I thought the portal registration would override the PDF anyway? Thank you!

Hi RingCentral MVP account admins,The admin product team is introducing the ability to find settings and pages and search for help articles in the Admin Portal. With this beta feature, you'll be able to search the following items:PagesAccount settingsExtension-level settings for users, call queues, and sitesHelp articles from the RingCentral support siteWe'll continue to add to what you can search. We also want to collect your feedback, suggestions, and requests.This feature will be available to you starting in mid-February. I'm posting this now because we want to include this post's link as part of the feedback bar in the search. That way, you'll be redirected here to share more thoughts.Let me know if you have any suggestions for the current Admin Portal search experience. I'd also like your feedback on the new search experience after it's released.Best,Silin Li | Product manager, admin team

I have a snomD735-SIP phone. Do you have a template or configuration guide? I am looking to use this hard phone with this service. I have full admin rights to the phone.

Hello, We just had our Brand approved yesterday, still waiting on the Campaign (submitted yesterday as well). At what point do we assign the associated phone number(s) to the Campaign, only once it has been approved/registered? Do we list our RingCentral main number or any that we use? (Initially I thought we were told main number, and that RC would link the numbers as needed, future numbers, etc.). We are a new customer so we have not "migrated" our numbers yet form our old provider (afraid to lose texting capabilities while this TCR confusion was going on). So, assuming our Campaign is approved, what is the next step, do we need to get Implementation involved first? Is there a video or tutorial for this last step? Thank you very much!

Hello, I am having an issue where I am unable to Disable a user. We just had someone leave the company recently and I need to re-purpose their number and assigned to a new hire coming onboard. Typically, what I do is Disable the user then Delete the user and put the number back into the Number Inventory. When I try to Disable the use in question, I receive an error message that says "Some users cannot be Disabled. You need to only select users that are in Enabled state".Any help would be greatly appreciated. I've submitted a web case but support is non-existent.

So, I made a mistake and when I created my first Message-Only Extensions, I did not use my main account password. Now I want to chang the password I did use to set up the MO Extension too my main account password, and I do not see a "Chagne Password" option on the messages....just Disable. Can someone help me?

We recently migrated from Mitel to RingCentral. We brought our Mitel 6900 phones with us. We used to be able to just dial a number on the phone and it would dial. Now we need to click the Dial softkey. It would be great to have this ability back.

I own six tutoring centers, and each center has their own Ring Central account. On some days, a manager at one location must manage 3-4 different RC accounts - login on a phone, on the browser, and on the computer app in case we receive calls or text messages.Does Ring Central have a way for my team to login to one place and have access to receive/make calls, send/receive texts all while ensuring that the phone number uses is the phone number expected. For example, customer at location A would receive a text from location A phone number.I suspect that they do not, but if anyone has any better ideas than what we are doing with opening multiple accounts, I would love to hear them. We love Ring Central, but goodness I would do anything to have all of these consolidated into one dashboard.

In pursuit of security I'm beginning to segment my network to put "things" outside of my core network, including my VOIP phones. I'm running pfense 2.60 on a Protectli FW4C with 4 ports, and I'm using 3 of them as follows:Following this documentation I've allowed traffic as follows:where RingCentral_Supernets is an alias to all the networks from Table 2.1 and PolyCom_Provisioning is an alias to the FQDNs from Table 3.2.6 for my PolyCom phone.The good news is that my phone works, and it has the correct time. :LOL:But am I being overly permissive with the * ports for the RingCentral_Supernets? Should I enable only the port ranges required in Table 3.2.6? Or can we trust the entire RingCentral_Supernets?

Anyone have a phone # for customer support?

Does ring central have a page that shows know issues that are being addressed? example - Can't text to Verizon clients today - I see others postting same. Can we get a confirmation that Ring Central is aware and tackling the issue? Or we have to "wait" 48 hours for support to reply to an open support ticket?

Other than my boss' email address, can we add my email address in the contact information to receive monthly statement of the account? I'm handling admin tasks for the office including monitoring such bills. Thank you.

Hello, I would like to add a second phone number to my account that can be accessed and used by several people in my organization. I would like this phone number to have capability to send and receive texts (calling optional). Is there a way to enable this in RingCentral?

Admins need the ability to disable MVP features if we choose. If we use another app for meetings, chat, sms, etc. Admins need the ability to disable these features for all users.

We are based in the UK with RingCentral. Can we set up users on the UK RingCentral account that are based in our Indian office? Are these users then able to make calls into the UK PSTN, or any other countries PSTN.

I'm having issues with limited or no phone numbers available from Ring Central for my area codes (NC / SC). Some area codes aren't even listed. Is anyone aware of a known issue with RC's phone number inventory or is anyone else having issues with this?

I have a Yealink T48S provisioned with RC. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.Besides being a security risk, is there anything I can do to change the admin password on the device and have it stick? I can't guarantee that the phone will never be rebooted.

Hi, can you please let me know how to display the name of operators on RC or answered calls so when we are carrying out quality assurance we can listen to a number of calls from the same operator rather than having to scrolls and listen to all answered calls?

A team member is unable to reset her password. Every time she clicks reset password and clicks on the link that's sent to her to her email, it logs her back in . We already tried clearing cache and cookies and even tried resetting the browser settings. Is there any other way we could reset her password?

I have an employee that says her phone does not ring or show her that a call is coming in for her to answer. Next thing she knows she has a voice mail. We have verified that her settings are correct via the program you can log into and that her DND is not on. What else can it be? Yes her ringer is turned on

Hi, am going on a business trip to South Africa. Can I still use my RC desktop and mobile app when connected to wifi there? (To dial UK numbers and display a UK number).Thanks

I am currently base in the US, but am traveling to Lisbon, Portugal. Am I able to use the same ring central numbers for calls/text? Is there an additional charge for this?

I am a USA customer, about to travel internationally. I will only be making calls to USA numbers and receiving calls from USA numbers. As long as I am connected to wifi: will there be any additional charges?

During an implementation a senior trainer pointed me to a 3rd party website for text to speech. I was not the wideo.co that is often used. I believe it had a 6 character domain name beginning with an I - does anyone know what site that is. I need to update a script and don't have the site link.

Can you set up different Ring Tones for when they are receiving a call directly vs being sent from the front desk main line?