Admin Portal & Account Management

I cannot change my status to available in desktop app or the mobile app. On the web it shows active though. Any ideas?

I'm super-admin for 50 Mac users.Safari is our default browser and works great for just about everything EXCEPT RingCentral.For example...• Doing simple admin tasks, or searching tech library I get endless spinning gears.• Simply using google to search for 'RingCentral Support' then click on result I get '"Bad RequestYour browser sent a request that this server could not understand.Size of a request header field exceeds server limit."Users need to know to cut over to Chrome for a better experience when using RingCentral. It is a support nightmare.Any advice on getting Safari to work consistently?Thanks,ft.

Hello,The phone in question is the YeaLink T46S. Before I learned about the BLF fields, I populated contacts to 7 of the 10 buttons as a "Custom Key". Then when I learned about the Busy Lamp Fields under "presence", I set all 10 on my dekstop application, then my phone restarted and only the last three fields populated (the ones I had not previously set as a custom key).I cannot figure out how or why, but the original 7 will not populate.

Hi All,I have checked on some posts here mentioned about the call queue management could change the user status for "Accept call queue", but seems like that's a beta version.Does anyone know if this function has been enabled in AU or only for some regional?https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

We have 2 pc and single RC phone number, is it possible to receive calls on both the pc at once if we logon to softphones on both devices with same phone numbers?Is there any setting required for the same as currently we are receiving calls only in one device

Greetings,My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

print incoming faxes automatically to printer

Is there a way to have an extension automatically be "available" at a specific time? Like, is there a timer that can be set so an extension will automatically go from DND to Available?

We have an 800 number that is our main number. In the IVR settings I have that number going directly to an extension. The greeting, if not answered, is the extension's voicemail greeting, not the company greeting.When the voicemail greeting starts, it says "We can't take your call right now, but if you know your party's extension please enter it now followed by the pound sign, otherwise, wait for the beep to leave us a message." The reason it goes directly to the extension is because we want the main messages to be left on that extension if the caller doesn't know any other one. The problem is that the caller must enter the alternate extension FAST or it beeps to leave a message, then they can't enter the extension. Should the IVR be set to the company greeting? Otherwise what suggestions might someone have out there?

I have one user that keeps on getting logged off of Maxx agent at random times during the day. I have check time out settings. She has said she gets logged off during a call and when she is not on a call.

Are you wondering how to best use the MVP self-service training options available in RingCentral University (RCU)? We have created a resource to help you use our MVP self-service program while getting started using MVP. The Recommended MVP training plan can be found on the Training Dashboard under Additional Resources. Let us know how you are using our self-service program and how we can help you.

When my Engage Agents reach a client's Auto Attendant (or IVR), often keys on softphone don't respond properly. Whatever they input isn't recognized or is read wrong.Either they press "0" for operator and nothing happens or "10" will be triggered.Maybe they will "Press 1 for Sales" and get reply that "45 is not an option". Call from cellphone goes thru fine.

Does anyone have a solution to the following problem: We can call in North America for free with our plan, but then we also get charged $22 every single day for "change order: one time calling credits package". Our account manager is not so responsive, but she tells me that it is because we are calling to Germany, France, etc. Either the rates are not reasonable or something is wrong, but i can't get anyone at RC to give me other options - I asked our account manager - can't we just buy a plan that has unlimited international calling? Anyhow, we are going to have to switch to zoom phone (rates are not at an unlawful level), but we will lose some features that integrate into our software system. LEt me know if anyone has also experienced this or has a solution. Thank you,

I can't delete any blocked number.Furthermore I have a number "1" in the list somehow on the SuperAdmin extension and now no one can call any of our numbers, I called and escalated ... Still no solution 3 weeks now ... The developers said it is a "known issue" ... 15 year client and now our numbers are useless... Any ideas or suggestions / work arounds would be appreciated while we port away our numbers. Thanks.

Feature that will have more than 15 min waiting in a call queue

Something has changed with the sign in process on the ideas portal and I cannot sign in any more, it just comes back with "Record not foundWe could not find the record you requested because either:The record was deletedYou don't have permission to see the recordReturn home or contact us

I have just read an article in the BBC this morning mentioning that all VoIP calls that originate from outside the UK will now be blocked.Seeing as RingCentral makes use of VoIP technology I wanted to know if this will impact RingCentral customers that are based in the UK. Specifically, I'd like to know:Is something being done by RingCentral to make sure that all calls we make will continue to work as they currently do?Are there any changes that our company needs to do to ensure that we can still make calls going forward when this new update occurs?What will happen to a call if it gets redirected to a RingCentral server based outside of the UK?

As per new Guidelines in india merchant cannot do recurring charges on indian credit card without authenticating with one time password. So now i am to pay to Ringcentral with autdebit feature , please help......i contacted my bank also but they said merchant has to send one time password and then authenticate the charge

How can MS dynamic crm integrated with Ringcentral?Any pointer how to start with?

It is SUPER annoying and inconvenient that there's no option to toggle between multiple business phone numbers within the Ring Central app. It's not 'real time' if I have to log out and log back in to see what is happening with each business. This is a VERY important feature that needs added ASAP please!! :)

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

Is there a way to block or keep user from receiving or making calls from RingCentral app on their cell phone? We have some field staff that only need RC app for messaging and video. No phone. Trying to avoid accidental calls which we will be billed for.

Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 2 Choices: 1) Play Company Greeting: record a custom greeting about your Holiday Hours2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.   or  Below is the finished product - you will be brought back to the main screen for adding rules

Can someone explain to me how it makes sense to only migrate a couple of people at a time to RCV instead of an entire account? This is creating issues within our team.

I need help setting up auto pay