Admin Portal & Account Management

Hi, recently I submitted a ticket regarding this issue and I don't know if anyone had the same problem? One of our users tried to call a customer in Ghana and after whitelisting and having it previously active in the billing section, we still get a message saying "The destination you dialed is disabled for your account. Please reach out to your admin or customer support." I was wondering if there was a documentation on the RingCentral Support page for references? I checked the RingCentral Engage Voice Admin documentation, it might be a outbound compliance tools?

We had AT&T handheld with Ring Central for 6 months and never received a mailed invoice, text message, email, or got a single phone call...THEN they shut off our account with NO notice. I assumed the bill was attached to our current AT&T phone account and didn't think anything of not receiving a bill. Getting back into the account simply to get our account number was even out of the question. Jumping through hoops (& over $1000 later) we finally got our account reactivated and we are again NOT receiving invoices!!! How do I verify my account billing address, email, etc. How do I view my invoice? Has anyone else had this problem as it has cased us to reconsider going with Spectrum instead or AT&T for this service.

I am having a problem answering calls forwarded to my mobile phones. RC is not recognizing the touchtones - press 1 to accept, 2 to decline. It is not happening all the time, but most of the time. It doesn't seem to be happening to others in my company, but I receive the vast majority of calls. I even purchased a brand new mobile phone just in case the problem was with my previous phone.

Hello,Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

When any users logs out of the RC App there custom settings are lost. If they close the app they are not lost. Is there a fix to prevent the custom settings from being reset, this includes the theme, headset customizations, etc. This issue causes several calls to the help desk or help desk tickets. As well as all the time required to fix the issue.If there is not a fix for this, is there away that the log off function can be disabled.

Whenever a customer calls in, the system is defaulting to the "audio" prompt instead of the text-to-speech prompt I have selected. Customers are calling in and all it says is "thank you for calling." Then just hangs up.Unbelievably frustrated with this.

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

I get this error when trying to log in using my Gmail{"error":{"code":"invalid_token","invalid_token":true,"validation":true,"http_status_code":401}}

When I try to login to the RingCentral app, I get the following message. I'm using Chrome browser.{"error":{"code":"invalid_token","invalid_token":true,"validation":true,"http_status_code":401}}

If I have a new employee can transfer the existing license of a former employee to them?

How do I add more than one billing contact?

License Type is shown in portal under "Users", but not included in the "Download User List" on same screen.

I cannot change my status to available in desktop app or the mobile app. On the web it shows active though. Any ideas?

I'm super-admin for 50 Mac users.Safari is our default browser and works great for just about everything EXCEPT RingCentral.For example...• Doing simple admin tasks, or searching tech library I get endless spinning gears.• Simply using google to search for 'RingCentral Support' then click on result I get '"Bad RequestYour browser sent a request that this server could not understand.Size of a request header field exceeds server limit."Users need to know to cut over to Chrome for a better experience when using RingCentral. It is a support nightmare.Any advice on getting Safari to

Hello,The phone in question is the YeaLink T46S. Before I learned about the BLF fields, I populated contacts to 7 of the 10 buttons as a "Custom Key". Then when I learned about the Busy Lamp Fields under "presence", I set all 10 on my dekstop application, then my phone restarted and only the last three fields populated (the ones I had not previously set as a custom key).I cannot figure out how or why, but the original 7 will not populate.

Hi All,I have checked on some posts here mentioned about the call queue management could change the user status for "Accept call queue", but seems like that's a beta version.Does anyone know if this function has been enabled in AU or only for some regional?https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

We have 2 pc and single RC phone number, is it possible to receive calls on both the pc at once if we logon to softphones on both devices with same phone numbers?Is there any setting required for the same as currently we are receiving calls only in one device

Greetings,My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

print incoming faxes automatically to printer

Is there a way to have an extension automatically be "available" at a specific time? Like, is there a timer that can be set so an extension will automatically go from DND to Available?

We have an 800 number that is our main number. In the IVR settings I have that number going directly to an extension. The greeting, if not answered, is the extension's voicemail greeting, not the company greeting.When the voicemail greeting starts, it says "We can't take your call right now, but if you know your party's extension please enter it now followed by the pound sign, otherwise, wait for the beep to leave us a message." The reason it goes directly to the extension is because we want the main messages to be left on that extension if the caller doesn't know any other one. The problem is that the caller must enter the alternate extension FAST or it beeps to leave a message, then they can't enter the extension. Should the IVR be set to the company greeting? Otherwise what suggestions might someone have out there?

I have one user that keeps on getting logged off of Maxx agent at random times during the day. I have check time out settings. She has said she gets logged off during a call and when she is not on a call.

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When my Engage Agents reach a client's Auto Attendant (or IVR), often keys on softphone don't respond properly. Whatever they input isn't recognized or is read wrong.Either they press "0" for operator and nothing happens or "10" will be triggered.Maybe they will "Press 1 for Sales" and get reply that "45 is not an option". Call from cellphone goes thru fine.

Does anyone have a solution to the following problem: We can call in North America for free with our plan, but then we also get charged $22 every single day for "change order: one time calling credits package". Our account manager is not so responsive, but she tells me that it is because we are calling to Germany, France, etc. Either the rates are not reasonable or something is wrong, but i can't get anyone at RC to give me other options - I asked our account manager - can't we just buy a plan that has unlimited international calling? Anyhow, we are going to have to switch to zoom phone (rates are not at an unlawful level), but we will lose some features that integrate into our software system. LEt me know if anyone has also experienced this or has a solution. Thank you,