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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 661 Questions
  • 1,167 Replies
661 Questions
K
Kelly62723874007New Participant
asked in Admin Portal & Account Management
Reporting Feature Needed

We need reporting by IVR Menu extension press. How many people press 1 for sales for example.

6211
A
4 years ago
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Tatum1554817019New Participant
asked in Admin Portal & Account Management
Are there any fees associated with switching from check payment to American Express payment?

If there are fees associated with changing to Amex payment, what are they? And are there fees associated with using VISA?

2071
BeckyH
Community Manager
4 years ago
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Randy2575967020New Participant
asked in Admin Portal & Account Management
Does RingCentral really not offer caller id showing up on cell phones?

Hello,I've got the caller id set to show as our company name when we call people. We want them to see the name of our company on their cell phones when we call. However, it either shows up as just the number itself or "unknown." Apparently, after talking to a RingCentral rep, caller id doesn't work at all with cell phones, only landlines. Is that really correct? If that's the case, I'm having trouble understanding why any company that is trying to sell things would use RingCentral as a phone vendor. You can't make sales when your number shows up as "unknown" or just some random number instead of the company name, which clearly relates to exactly what our product is.Am I understanding this correctly? There's really no way to have our company name show up on people's cell phones when we call them?Thank you,

4751
A
4 years ago
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Tech271050026New Participant
asked in Admin Portal & Account Management
Is there a way to change the intercom alert tone?

When using the intercom feature it simply beeps or tones once and then connects. Is there a way to control the alert tone? Change it to a more noticeable alert?

2071
A
4 years ago
J
john-crawfordNew Participant
asked in Admin Portal & Account Management
Copy current caller's phone number

When I answer a call using the Desktop RingCentral application can I "copy" (and then paste the phone number into a word document) the current caller's phone number. Right now the I can't even select the caller's ID as seen in the image below.I would just like to copy their number and store it.

1970
J
4 years ago
M
MIke1720521027New Participant
asked in Admin Portal & Account Management
New user training resource

Hi all, Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.Thanks, Mike

7402
A
4 years ago
M
Michelle1572201027New Participant
asked in Admin Portal & Account Management
Can I set Cloud Phone Settings by Page Layout?

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

1701
J
Community Manager
4 years ago
A
Andrew1856288020New Participant
asked in Admin Portal & Account Management
RingCentral For Desktop Audit

I'm the tech administrator in our law firm and I need to be able to tell how often my employees are using RingCentral to talk to each other.I'm requesting an analytics page for RingCentral app to see how often it's being used to chat, amongst who is chatting, and the ability to back up someone's messages if I suspect that they are deleting them before I can view the contents of their communication.

2170
A
4 years ago
B
bill-shannonNew Participant
asked in Admin Portal & Account Management
Incoming calls to show dialed number plus caller ID while not going through a queue/group

We currently have our phone system setup in a queue/group that rings to 4 users. We have two main numbers that we use to determine who the call should be transferred to. In the queue setup, I have it configured to show the number that was called as well as the caller id information.I've been tasked to change the setup so that all calls come to one phone instead of using a queue. Unfortunately this does away with the ability to see the number that was called and instead will only show the caller ID.Is there a way to distinguish which phone number was dialed when not using a queue?

2002
A
4 years ago
E
Eric1534636027New Participant
asked in Admin Portal & Account Management
How do I remove user and assign to another user

How do I remove a user and assign to another user who is not yet in the system?

7871
A
4 years ago
D
Daniel1927385021New Participant
asked in Admin Portal & Account Management
Setting Status as an Emoji

You can add custom Emojis to chat with, you can also select an Emoji to appear next to your name and status.How do you add a custom emoji for your name and status?Edit:Yes. I know that. But what I want to do is use a CUSTOM Emoji for my Status. See below. This is available in messaging, but how do I get a custom emoji for my status instead?

16321
A
4 years ago
K
kerry-taylorNew Participant
asked in Admin Portal & Account Management
Ring Group Set up Use

I have spoken with two RC Support people and have conflicting answers to the following.Is the RC Phone application required to be used when I want to use the Ring Group feature or can I still just use the RC Desktop application?

1842
A
4 years ago
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Brian2599358036New Participant
asked in Admin Portal & Account Management
How to access Admin login?

I need to change my email address in RingCentral. I understand that you cannot do this in the app. However, when I log into the web version of RingCentral, but I do not see an option to log in to the Admin Portal. Windows 10, Chrome Version 85.0.4183.102 (Official Build) (64-bit) Can you advise?Thanks in advance,Brian Hart

24173
B
4 years ago
M
max-hepburnNew Participant
asked in Admin Portal & Account Management
iphone badges do not disappear

the badge notifications on the Glip app for Iphone is not disappearing properly. It will constantly show I have 97 badges but when I go into the app and then leave the app it disappears. Once I get a message the previous badge count reappears at 97. Why is this not working properly?

4513
M
4 years ago
C
chris-duquetteKnown Participant
asked in Admin Portal & Account Management
Parks not shareable?

So a new customer of mine using deskphones and the ringcentral desktop app with headsets for calls. Upon making multiple parks for the office to use I found that when a user on the app tries to park a call it gives a generalized *(park #) which is then not found on the deskphones to be shared with the office. If the users are all set up to share parks how come the ringcentral desktop app users can't choose where to park a call? Is the RC Phone app still a usable app? Is the RingCentral desktop app supposed to allowing users to use the parks made in the portal?

14232
C
4 years ago
A
Alan3729953020New Participant
asked in Admin Portal & Account Management
Custom Status

1. I'm unable to set a custom status (like 'Lunch') and then have it persist or be available to select the next day? Do I have to type it out every day?2. How do I create my own custom status(es) that always show up in the list? I don't plan on using any of the standard statuses.

15201
A
4 years ago
J
Jason62320345016New Participant
asked in Admin Portal & Account Management
Email notifications for Direct Messages in the RingCentral App

In the RingCentral App, there is a setting under Notifications and Sounds => Email Notifications => Direct Messages => Receive email notifications for direct messages. The setting is enabled, but does not actually send the emails for received/sent direct messages. This function would be extremely beneficial to our firm, as all internal communication must be retained for compliance purposes. We use an email retention service, so the email notifications for direct messaging would allow us to properly retain direct messages, and allow the entire firm to utilize the great direct messaging system in the RingCentral App.

11581
A
4 years ago
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Lori2532429020New Participant
asked in Admin Portal & Account Management
Removing image and returning to initials

How do i remove profile picture from online and app version and return to my initials?

9100
L
4 years ago
H
hieu-voNew Participant
asked in Admin Portal & Account Management
Removing users but keeping number within the department

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

2150
H
4 years ago
W
william-rosaNew Participant
asked in Admin Portal & Account Management
Team Channel Link

Hi guys,Is it possible to have a direct link to a team channel?My idea is to use it in an email reminder and in case of question the user can click on a link and be directed to the IT support channel.It's similar as the meeting URL but to open the desired team channel instead.William,

3620
W
4 years ago
C
Cydney150594105New Participant
asked in Admin Portal & Account Management
RingCentral Embeddable app Webphone Unavailable

Unable to make calls through the browser using the RingCentral embeddable app. Getting the Webphone unavailable error despite allowing microphone.

3550
C
4 years ago
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rhondaParticipating Frequently
asked in Admin Portal & Account Management
What is easiest way to find an available extension number?

We have 25 offices. The extensions we assign coincide with the office the user is in. For instance Chicago office users extensions start with 20XX. When we have a new user I have to go into RC Phone and start typing in extensions until I find one not in use. There has to be an easier way! Anyone have a better way to do this?Thanks

2801
G
Employee
4 years ago
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Will2008309021New Participant
asked in Admin Portal & Account Management
Summarized Invoice?

Is there a way to download or obtain a summarized 1 page invoice instead of having every phone line listed?

3621
Mary-Community_Moderator
Community Manager
4 years ago
T
Ted1734366015New Participant
asked in Admin Portal & Account Management
Is RingCentral Down?

Tech support is not answering. Been on hold for 40mins already

9299
H
4 years ago
E
expertquote-inc.New Participant
asked in Admin Portal & Account Management
Unable to block unwanted calls - listed as outgoing calls

Our company has been receiving a lot of unwanted calls. These are listed as outgoing calls in the call log for some reason. I have added them to the blocked numbers list, but they are still coming in, and are now showing as outgoing calls from myself to my own number in the call log. Is there any way to block them?

9342
E
4 years ago

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