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I have subscribed to telephone sessions, i am receiving the webhooks all is good, and from what i understand that i have to submit the supervise request if the status in party is “Answered”. The issue is that i am receiving two “Answered” webhooks fotr the same telephony session. It is confusing. On the first “answered” if i submit supervise request i will get the 409 confict error. And as soon as the second “Answered” comes the supervise request is successfull. Is there anything i can rely on to send the supervise request?Regards

Good afternoon,  Our company migrated to RC about 3 months ago and are still having persistent issues with outbound calls being marked as spam. We ported over numbers from a lot of different providers but nearly all my users are now back to using the same phone numbers they used to have and have their Outbound Caller ID set to their respective company/office number. We are also using a Custom Caller ID but that doesn’t even show up when I’ve tried calling my own phone or others, just the company number that’s set as outbound.Despite this, they are still being marked as spam by our customers. I have two questions. 1. Is there a simple step I’ve overlooked to prevent this issue from happening? 2. If not, it looks like my last resort would be to try the Free Caller Registry. I’ve downloaded the cnam list from our RC account already. When I register does each number need to have the same Display Name (aka the Custom Caller ID)?I’d prefer to have the display name match the given office loca

Admittedly, this is a dumb question. But I can’t find the answer so I’m here to ask anyway. Where can I find the naming convention for the application scopes? For example, is it “ReadAccounts” or “Read Accounts” or “Read_Accounts” or “Read-Accounts”? Or none of the above?  Thanks in advance.

already did trouble shooting with Frontier Agent , try to get assistance with ring central.unable to get access due to creating a ring central case #.need help getting technician to come to our office. its been more than one month to trouble shoot this issue. we need this to be fixed asap. 

I’m a bit confused as to what RingCentral supports regarding transcriptions and call recordings and meeting recordings.Fundamentally, I would like to be able to access a transcription text file for any given call recording or meeting recording via the API. Is this possible? It’s pretty easy to do this in MS Teams, and I want to do the same in RingCentral, as it is in many ways superior to Teams. However, it’s simply not clear what Ring Central supports.

I have call monitoring implemented using call monitoring API in RingEx, now I want to implement the same for a RingCX system. What API’s should be used?

Hi all,Under the RingCentral desktop app, settings, and HUD, there is the option to turn on “Ring when extensions I am monitoring receive incoming calls.”  Is it possible to turn this on remotely or from the admin portal or to have it on by default so we don’t have to turn them on one by one through the user? Thanks.

Hi folks! I’m using: https://github.com/ringcentral/ringcentral-softphone-tsI think I can get notified through TLS connection but if I’ve like 10k users connected their ringcentral, will I have to got 10k TLS connection (each with their own SIP credentials) ? Is there any better alternative option to this like receiving an API call to my webhook or something ? Thanks in advance!

Hello RingCentral Community. Where do i check what version i’m running on for REST API?My Security is asking for it and I know they’ll ask for it again in the future.

Hi, does anyone know if missed calls to the RingCentral Embedded dialler in MS Teams should show up as a missed call on the MS Teams icon on the start menu or do you have to click to the Ringcentral app in Teams to see missed calls?there is something about notifications hereRingCentral for Microsoft Teams - Embedded App | RingCentral SupportNotifications for missed calls, fax, text, and daily unread itemsbut for us its not workingThanks!

Context:I’ve developed an Azure Function with an HTTP-triggered webhook to capture voicemail events. The goal is to save voicemail transcriptions from all extensions in the company to a database. Currently, I have it working for the logged-in user's voicemails.Questions: Is there now an option to receive account-wide voicemail events (i.e., for all extensions) through a single webhook subscription? I previously read a post (answered ~2 years ago) stating that such an account-wide event webhook does not exist. Has anything changed since then? If account-wide events are still not supported, then I assume I’ll need to create individual subscriptions for each extension. What is the best way to retrieve all extensions in a RingCentral account so I can create these subscriptions via my .NET console app? I'm facing an issue: The webhook is triggered immediately after a voicemail is created, before the transcription attachment is available. Is there a filter or option to delay t

When we send a fax that fails, the only option is “delete” or “re-send”.  How can we view what we were trying to send?  Once it sends successfully, you can use the eye icon to view it but there is no icon like this under a failed fax.  This is a problem as we have no idea what it was we were sending out to look into it?

Press 1 when on Call Queue - wants to remove it

Hi all,How do I setup user coverage on RingCentral?  By coverage I mean that if a user is getting a call and she’s not able to pickup, then whoever is assigned to cover his/her phone will start to ring and able to pickup call, then if nobody can answer the calls, then it goes to the voicemail of the first intended user since that is the destination the caller was trying to reach.Thanks 

I'm creating an app for my organization that does a handful of customized things that RingCentral does not do. This is my first time to use the RingCentral API and I'm stuck on how to get the Incoming Call webhook to work for all extensions in my organization. I'm using the .NET SDK and right now I have:var rc = new RestClient(CLIENT_ID, CLIENT_SECRET, SERVER_URL); await rc.Authorize(USERNAME, EXTENSION, PASSWORD); await rc.Restapi().Subscription().Post(new CreateSubscriptionRequest { eventFilters = new[] { "/restapi/v1.0/account/~/extension/~/incoming-call-pickup"      deliveryMode = new NotificationDeliveryModeRequest      {          transportType = "WebHook",          address = IncomingCallWebHookAddress      } });But this seems to only set up the webhook to be fired for events on this one user's extension, even though the user is a Super Admin.Is it possible to set up this webhook so that it fires each time an incoming call comes in for the

On the Main line if you call the other extensions it will give you an error message that intercom calls will not be accepted even though it’s been programmed.

How do you sync contacts from Redtail to the RingCentral app?

I downloaded ringcentral app for the integration into Salentica Engage. It says it’s installed but it’s not showing up on the sidebar? Help please. 

We have been unable to set up SMS messaging from our general line (ported in).  We need our SMS message to be sent from this number (and messages to be received at this number), but it is not an option under the SMS set up options in the General Admin tab.  It only allows each employee the option to send SMS from the employee’s dedicated line.

I have a scheduled report in Contact Center that’s been emailed monthly to a manager for years, the prebuilt Agent Summary report, and this week I need to know, for certain, what some of this means. What is ACD time? What are the units of time? Seconds? Obligatory rhetorical question...why isn’t this data provided in human-readable units?  Can anyone explain what these last two columns are about? Can an agent really be available for 100.45025271559500 percent? I mean, seriously… 

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hi everyone,I'm currently exploring different options for faxing using our Canon imageRUNNER ADVANCE DX C5840i. I need an option that allows faxing directly on the machine in the office, as some employees do not have access to RingCentral.Additionally, our business has a designated fax number, so it's important that we can receive faxes directly to this machine.Does anyone have experience with this setup or know the best way to configure it?  Any tips, recommendations, or resources would be greatly appreciated!   

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?