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How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.

Hello, trying to find an answer to a question here about whisper messages in RingCentral. I don’t mean whispers as in those used for live call monitoring/coaching. We use Callrail for numbers that forward to our RingCentral numbers for each of our different businesses. Example: Callrail #1 (Google) → RC Business A NumberCallrail #2 (Social Media) → RC Business A NumberCallrail #3 (Social Media) → RC Business B NumberI’ve messed with display settings for the call queues to display the proper information (with the help of the community already) but the issue now is that we are missing the whisper message once the call is forwarded to the RC Number. Since Callrail numbers #1 and #2 both forward to the Business A number, we are losing the ability to correctly attribute the lead to a source. I’ve spoken with Callrail, according to them the whisper message is still being played. That would indicate that the whisper message is playing before the scheduler ca

TCR Registration problem (rejected too many times).I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"Any advice how to resolve the pr

Hi there,I’m trying to work with the RingCentral API for Call Control and have the following snippet of code:answer_path = (f"/restapi/v1.0/account/~/telephony/sessions/{session_id}/parties/{party_id}/answer")answer_body = {"deviceId": RC_DEVICE_ID}ans_resp = platform_rc.post(answer_path, answer_body)Unfortunately, I get an HTTP403 error with the message TAS-106 “Operation is not allowed”.  I made sure that I have Call Control selected in my Application Scopes and that the JWT I created included that scope. Does anyone have any thoughts on how I can get to the bottom of this issue?  Are there other tests I can run or settings to check? Thank you, Jeremy.

I have an extension that cannot accept transfers or calls from myself or other extensions.  How do I fix it?

I need to unbind MAC address from my Frontier/Ring Central account and transfer it to my active Ring Central account service.

How can we send a message to more than 10 people at a time? There are times that we need to send the same message 300 times. 

Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue show the same call as missed. Is there a setting that can be activated so all of the call queue agents show the call as answered?

How do I stop getting Ring Central calls when I'm not working? I've tried putting my phone on "do not disturb”, turning Ring Central notifications off in my phone settings, and creating focus groups on my iPhone to not have Ring Central notifications come on. Nothing works what do I do?? 

Is there a way to filter out deleted users from the Adoption & Usage Report?

With other systems, I was able to leave instructions on my outgoing voicemail “For more immediate assistance, dial # (or a number) to be transferred to the receptionist”.  Can you incoming callers transfer themselves to another extension when they get my voicemail?

I have a production app working and it can send outgoing sms messages form all my numbers properly, except from my main company number. I have search around the forum and found several references that state that you have to use the operator extension that is defined in your IVR - which I am doing. But i am still getting the "Phone number doesn't belong to extension" error message returned.Is this a possible problem with Multilevel-IVR? or does anyone know of a possible other issue that I may be missing.

 is it possible to make the sender's phone number dynamic when sending SMS messages? And sending SMS to more than 1 person in a group chat.

I have a client who has a finalized Jack Henry / SymXchange API but I need a POC at RC to assist with the final authentication into their account.  Is there a POC for them to reach out to?

We have recently run into an issue where we needed access to a call that was older than what is available to view in the Ring Central Admin application. Is there a way for us to use this developer console with our internal IT team to query for the daily recorded calls and download those files to store locally? 

I currently can only add one extension under the “Deliver faxes to” section in from our main fax number. I need to add more than one user to be able to receive mainline faxes. Whats the best way forward for this?   

Hi im new to using ring central, we are planning to us this platform to be able to call US numbers, what are our option if in case we dont have US numbers/ US based credit cards ? for creating new account?

I am having the hardest time with what seems like a very simple API call.I am referencing the following documentation and was hoping someone could provide clarityhttps://developers.ringcentral.com/engage/voice/guide/dialing/active-calls/quick-startAll I am looking to do is pull a json on all the active calls for a campaign. I have the node sdk installed and the environmental variables set with my app.The culprit is likely the account ID, what is that and where do I find it?I have tried using ~ and it does not work. I get a 404 not found status.

CAN MY HEADSET ANSWER CALLS. iF SO HOW DO I SET IT UP

As stated in title. I entered a fax to send into the FaxOut feature. I pressed the send now button and recieved the confirmation message.  Immediately wanted to send the same document (a credit reference sheet) to another fax number.  I entered the destination fax number and selected the document. The SEND NOW button was now greyed out.  Nothing I try has worked to allow me to send another.  I am the admin for our system, so I checked to make sure I am enabled.  I am still enabled. Nothing changed that I can tell, yet now I can no longer send a fax….  Help?

I know how and where to listen to our employees calls to customers. My question/issue is this: I pull up a five minute call, start the playback, but the recording only lasts for as long as the receiving caller is talking; once the caller is put on hold to transfer to another employee, there’s no more recording access.Is there a way for me to get the remainder of the recording?

Please help. I was assured that there would be a grace period. Our outbound texting has been disabled. This is really bad.

We are having some of the same issues with our registration.  We originally submitted back in November.  I was under the impression all was fine - there was an initial rejection for opt-in / opt-out language that we were able to resolve by adding the wording requested.  We were able to text without issue until Monday - then yesterday without any additional notice our outgoing text has been stopped.  We can still receive messages - just not reply.  This is a crucial piece of our business and ability to communicate with our customers.  It is my understanding that the terms of service & privacy policy must be able to be viewed from our site - ours is linked to the payment site which does have both.  We are now just waiting….  Any help to escalate or examine our submission for approval / decline so we can know what steps to take next would be greatly appreciated.  Thanks!! 

So, I have a really strange issue.  I’m using the RC desktop app with a Jabra Evolve2 55 headset.  Works great, EXCEPT if I enable headset control buttons: The moment I activate this feature, I can no longer use the headset for outgoing calls.  I can answer incoming calls just fine (even using the call answer button on the headset), but for all outgoing calls, it’s as if the headset loses pairing.  No audio or microphone.  As soon as I toggle the control option off, the headset works normally again. Anyone run into this before?