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RingCentral APIs are designed to be used and tested directly in the production environment. There is no technical requirement for a separate sandbox or test environment in order to explore or integrate with the APIs.If you'd prefer to isolate development activity, using a separate developer account is an option. Whether or not to do this is entirely up to your personal preference or your organization's policies. Some developers choose to create separate accounts for development and production use cases, while others use a single account for both.This streamlined approach allows for faster iteration and eliminates the complexity and requirement of managing different environments for testing and production, unless you want to. Historical NoteIn December of 2024, RingCentral retired its developer sandbox environment. This change greatly simplified the process of producing an app. As a result of this change, the legacy concept of "app graduation" was retired.

We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.  Is anyone else having this problem?I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!Ring has not fulfilled their end of the bargain supplying services we need as a business.  Has anyone sucessfully resolved this?

We are a new Ring Central customer and have been given Yealing T42S phones that were part of another provider years ago. The factory reset process of holding the OK button is not working in that we keep getting placed back to a username password entry. The same thing happens through the GUI. Any recommendation or are we simply going to have to purchase new phones? Thanks in advance. Brent

How can I add phone numbers via API in the Call Queue custom rule? I need to add some numbers to be redirected 

we have an employee that whenever they’re on a call, and a second call comes in, the employee stops hearing the first caller until the second call stops ringing (no ringing sound).i have tested that with her for quite some time. she is using the desktop app, and when she gets a call everything is okay, but when she is on an active call and someone calls her, she will stop hearing the person on the other side, until a few seconds after the the second caller hangs up.while being on the call with her, i have called from several different numbers, both RC and external, and every time i saw her RC get an incoming call, she we stop hearing me.

Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.htmlSyntax applied - Example@mail.com; Example@mail.com

I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).Ringout is not on.She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.

I cannot begin to articulate my frustrations with the TCR registration process as this has been going on for OVER A YEAR. Instead, I will try to summarize mine and everyone else’s frustrations below!!I have been rejected so many times it is not even funny, and there is an application fee of $22. No one explains that you can edit current brand info so if that gets rejected you automatically think you have to pay another $22 for a new application which I did several times before I realized (with no help from ring) how to edit this myself!The reasons you get rejected are extremely vague and do not give you specifics or examples on what to use instead. You have to call an 888 number based out of India and get people on the phone who BARELY speak english and have ABSOLUTELY NO IDEA what they are doing. I have spent many hours of my time (which is valuable since I make the money) completing setups over the phone with these baseline level reps that walk you through and say it should get appro

I wanted to filter call logs to see the waiting time before the client hung up. The thing is, even if you can create KPIs or tables to see something similar, you can’t use them to see the waiting time for each call received, and that is what I want. Also, the only way I found to see the details of each call is on the performance report tab, but I can’t export the settings that I want, even if I can see them on the web tab. Is there a way to export this or use KPIs on this tab, even if I can’t see where I can use or choose it?

Hello everyone,We are new to RC and so far it seems to fit our needs well. We have three users - two are in the office most of the time and the third (myself) is out and about. The other two users have Polycom desk phones, I elected to stick with the softphone. I'm running RingCentral for Mac  Release: 8.3.6.24042 on macOS Sierra. I also make frequent use of the RingCentral for Android app on my Samsung Galaxy S7 Edge.For my needs, I would really like to find the perfect wireless headset. I have pretty severe ADHD and tend to move around a lot while I'm on phone calls (especially conference calls or online meetings.) I have a set of Jabra Rox wireless earbuds that don't seem to really work with RC. My in-depth research (seriously, I've spent DAYS looking at this stuff) shows me that Plantronics is the recommended headset manufacturer of choice - that's great, I love Plantronics headsets. I used a Savi W740 at my previous job and really loved it, but that's not a good solution sin

Just got a new cisco 8861 phone.  I have a direct internet connection.  It is asking for an activation code and there is none.  Please let me know the work around. 

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle

I’m trying to access call recordings older than 90-days (we pay for 1 year of storage).  Apparently, they are available in cloud storage via the admin console.  However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account. 

My team send SMS messages that include our company URL. I am trying to reduce the number of characters in our messages to better comply with the character limits of “segments” but I cannot find information on how URLs are counted as segments. 

I need to add two other members of my team to our dev account. I found this topic about adding a new developer, but when I go to the screen shown there is no "Invite New Developer" button.

Collaborating with others in the RingCentral Developer Console is essential for efficient app development and management. By adding developers to your account, your team can collectively access and manage applications, credentials, analytics, and resources. ​Adding a Developer to Your Developer Console AccountFor paying customers, access to the Developer Console is governed by your company's roles, permissions, and policies. To grant a colleague access:​RingCentral Developers Register the Developer in the Admin Console: Log in to the RingCentral Admin Console.​ Navigate to the "Users" tab.​ Click the "Add User" button.​ Follow the on-screen instructions to add the new user.​ Note: If the "Users" tab or the "Features" section is not visible, it indicates insufficient permissions. In such cases, contact your system administrator with Super Admin privileges. ​ Assign the Appropriate Role with Developer Portal Access: In the Admin Console, ensure the new user is assi

If Ring Central reads these, they need to note, this type of service is only occurring with RC. They are at fault for this disaster of a situation that is costing all of us hundreds of thousands in lost revenue. I personally have worked on TCR since January of 2024. Other companies I use SMS with were approved within a week. I’ve spoken to dozens of agents and supervisors and everyone just escalates to the next person. Nothing ever changes. No solutions are ever presented. The same errors I receive back were corrected months ago, and even the agents I work with agree that my campaign should be approved. This is supposedly being vetted by a 3rd party that no one can contact? To me, that seems like fraud of the largest level.  I’ve begun exploring legal recourse and with the volume of people this affects, I think there’s a real case to be made. If any others would like to join. Please drop me a message or email me at “owner@partnersdogs.com”.  Of course, I’d rather just have RC get their

Can you confirm whether external guests added to a RingCentral team chat can initiate direct conversations with other employees within the organization, If yes, is there any communication restrictions or permissions that we can apply to external users within the RC platform for stopping this?

Since the Poly OBi302 is no long in production and that was the main ATA unit for a good price, I have been attempting to manually configure a Poly OBi 300 and a Poly ATA 402, but I cannot figure out where all of the provisioning info gets plugged into the ATA units. I understand all of the RingCentral side and getting the provisioning info, but need to know what fields need what to make it work.If anybody has a cheat sheet or any info as to where the provisioning info needs to be assigned in the Poly units, most likely, they are very similar to each other on the firmware side, if I can get the info on one, I will be able to get the other working.I know they are not supported by RingCentral, but I need to find a solution for people analog phones and this is best course to follow.Thanks, Doug

I have jumped through hoop after hoop and still got rejected for my TCR registry and can not text my technicians. Here is the last thing they failed us for…… DCA2 declined sharing request for campaign CFDYABT. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)How do I fix this and move on from this nightmare??? We do not even text customers only our own staff so this is all ridiculous. 

Good Morning, @Jessica-Community_Moderator and @Becky-Community_Manager, Hope all is well. We have been trying to complete our TCR registration for over 2 months (since January 9th, 2023) and no one at RingCentral seems to be able to help. We have time and date-stamped screenshots (only attaching the final one here) of the successful submission through the RingCentral portal and email trails showing the multiple times we have also submitted it via email in PDF to different parties at RingCentral -- all of which we can forward. We keep getting transferred to the TCR department and they offer no information. All they do is say that they understand and will escalate it. Now they are asking us to resubmit the form with no guarantee that it will be received this time or how long it will take to process/approve it or if we will meet the deadlines set by RingCentral or if there will be fees involved for re-submission though the delay is through no fault of our own. It is absolutely dishearten

Users expecting to create JSON Web Token (JWT) credentials programmatically via an API may find that this is not possible. RingCentral does not provide an API endpoint for generating JWT credentials; instead, they must be manually created through the RingCentral Developer Console.To create a JWT credential, follow these steps: Log in to the RingCentral Developer Console: Visit the RingCentral Developer Console and sign in with your account. Access Credentials: Click on your profile in the top-right corner and select Credentials from the dropdown menu. Create a New JWT Credential: In the Credentials section, select Create Credential, then choose JWT. Associate the JWT with an Application: Select the application that will use this credential. Ensure that it is configured to support JWT authentication. Generate and Save the JWT: Once created, securely store the JWT credential, as it will be required for authentication. JWT authentication is best suited for server-to-server applica

Is there a way to block users from adding an individual to their HUD? Currently agents are able to see who their manager is talking to and the manager would like privacy. Is there a way to block the agents from adding a manager?

I previously had a list of client phone numbers that had opted out when we used the RingCentral phone app. However, after checking the RingCentral app now, those numbers no longer appear. How can I add them to the opt-out list in the current version of the RingCentral app?

This has been asked about in a few questions, but no useful answer has been posted.When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.