Ask The Community

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

The exact plan is to create shared email and assign a number to it in ring central admin portal, the same email can be used with all users for sending & receiving fax.. User can access shared email through SSO. please suggest if can implement something like that.

I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious.So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106.Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call.According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?

I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?

We have been having issues for about 2-3 weeks already.  We’re not sure if it was even longer.Incoming/outgoing fax not being received.  Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.TERRIBLE SERVICE FROM RINGCENTRAL.  Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.  With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider.   RINGCENTRAL needs to go to TELUS directly to solve this.   I’ve coordinated with support, have a support ticket and still no response.  Looking at other options for a Fax and phone service that is reliable as the service has been going downhill over the past year.

I'm implementing a RingCentral integration that requires starting calls from a server-side application and later transferring those active calls to a client-side web application. Specifically: I use the server-side softphone JS implementation (ringcentral-softphone-js) to initiate outbound calls When needed, I want to transfer the active call to a WebPhone instance running in a React client application My research indicates RingCentral has a built-in "Switch call to this device" feature, which appears to accomplish this type of transfer using SIP protocol mechanisms rather than the REST API. Technical Research So FarI've analyzed the SIP traffic during a "Switch call to this device" operation and found it sends a specialized SIP INVITE with a Replaces header:INVITE sip:+15551234567@sip.ringcentral.com SIP/2.0Via: SIP/2.0/WSS xxxx.invalid;branch=z9hG4bKxxxxxxxMax-Forwards: 70To: <sip:+15551234567@sip.ringcentral.com>From: <sip:15551234567*101@sip.ringcentral.com>;tag=xxxxx

I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.

We already use a different program for internal messaging, with no intention of moving away from it. I understand that users can hide the message tab from their main menu, but I am requesting a feature be implemented to disable Message entirely.  

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Polycom VVX350 phone that is on the plant floorI’ve asked RingCentral support if it’s possible to play a ringer through the Algo when a call is incoming, they said that it wasn’t. So I’m looking for some brainstorming ideas on how else this can be achieved. If more hardwar

I have Ring Central EX and I’m trying to block an OUTBOUND  number from being called by my office.   I have a former customer who’s asked us not to call them any longer and I’m hearing that Ring Central can’t do this for the EX platform.   I’m shocked that a major phone system doesn’t have this extremely important feature.   Yes I know that I can block a number from calling me but instead I want to block a number so that nobody on my staff can call them.

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future?  We are Google Workspace users.  Love what you’re doing with Ring--thank you!!

TCR Registration is taking a long time to be approved. Is there a way to speed it up or get in touch with someone for help? There is no option for help on the website. I wished I was informed of needing to sign up for TCR when signing up with ring central. 

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.

Badly in need to help with TCR Registration. We’ve been at this since October and so far we keep getting denied, with reasons most of the time not in the list of errors so we don’t know what to do. Here’s the recent one:Explanation: Rejection Code 3106: Invalid Campaign Description - Either a phone number or link was found in the sample messages, but the associated embedding field was not set to true.

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],    "permissionName": "RingSense"} The Developer playground “Try It” … DOES NOT WORK.The API documentation is vague.We’ve tried using Postman to connect, producing the above error.We’ve tried using Zapier to get the “ProcessedRecording” event, which does not work.Searching this commu

I am looking for an answer more recent than those I see from 1, 2 and 3 years ago, where they give directions that no longer appear to apply.Where do I find the setting that enables me to change the audible ring on my desktop phone from only 1 ring? I have looked all over the Settings (both desktop and mobile app) and don’t see how to do this.Under Settings/Phone/Incoming call rules/Work hours/Ring settings/Ring in order I have my desktop phone set to ring first, and I have it set to 6 rings. But it is only audibly ringing once on the desktop phone, making it hard to hear and catch.Please help!

Hi RingCentral Communities, Issue : Your Edition does not support for salesforce Integration. please contact your account representative to upgrade your ringcentral edition Steps followed : 1.Logged into RingCentral App Installed RingCentral for salesforce in Developer edition as well as Sandbox. Completed the whole step up of RingCentral App in Salesforce or (as mention in step 2) When i click on the RingCentral Utility - I am facing issue - The Issue as I mention in the Issue column. Could anyone help me how to solve this issue.   Screenshot of the Issue  

Est-il possible de couper les appels entrants automatiquement lorsque le statut est en "en réunion" ?Le lien avec le compte Google permet de faire apparaître un statut en réunion mais les appels apparaissent lorsque l’on est en réunion ou en rendez vous.

Hi,Can someone please explain how do some companies utilizing RingCentral are able to:Text from the main company number under different company representativesIn other words, I call the company, John picks up a call and tells me my phone sms history between someone else I txted with through their main company line.Or I speak with Jessica and she says I will send you a + sign just reply to it and she sends a txt message through their main phone company again.When I speak with RingCentral customer support they say it is impossible for multiple users to share texting feature from the same company phone line that when users text they txt or receive txts to their direct lines.Anyone? :),Hi,I am trying to figure out how to set it up so that our RC users can all text as if from the main company number and be able to reply back and browse through any txt history with external numbers.I know that others have been able to accomplish that because other companies in our industry are using RC in su

We originally imported all our users via SCIM about 12 months ago.Is there a way to update the user information showing in RingCentral (ie Job Title)?If not, can we switch the integration off and gain the ability to edit the user information.*note* we have approx 1400 users 

Is there a way to automate emailing an address summary/notes of all calls? Like what you do with missed voicemails. 

I am working on call queue setup automation. Custom answering rule API seems to be the great fit for my needs, but the problem is I can not disable queue introduction speech programmatically. No matter what I send in greetings list of my rule, the Call Queue Greeting checkbox is always checked by default. It sucks that I would need to go and uncheck this one for every queue that I am creating while everything else can be automated.This is the request body that I send:{"enabled":true,"type":"Custom","name":"Restaurant Olive queue business hours answering rule","schedule":{"weeklyRanges":{"monday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"tuesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"wednesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"thursday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"friday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"saturday":[{"from":"12:00","to":"15:00"},{"f