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Hi team,We are facing the issue while receiving the incoming calls, it start informing that our mail box is full. We also tried to remove the inbox mails but that doesn't work well, So can you please suggest us how can get out of this.

In their API documentation, the instructions referenced https://engage.ringcentral.com, but I do have a free developer account and I need to authenticate and call API. How to authenticate and call API for DEV? What is the correct URL?

My desktop RC rings when i get a call, but the app only displays for barely a second on my mobile phone with not enough time to answer the call.

If I loose my ISP, can ring central automatically reroute calls to a different location?

Hi,I am trying to use below solution(to detect websocket connection closure ) proposed at https://github.com/ringcentral/ringcentral-websocket-java but I am getting compile error stating that 'com.ringcentral.websocket.MyWebSocketClient' is not public in 'com.ringcentral.websocket'. Cannot be accessed from outside packageI am using ringcentral-websocket-0.2.0.jar . Can you pls suggest me how to fix this issue?Solution To detect websocket connection closure mentioned at https://github.com/ringcentral/ringcentral-websocket-java subscription.webSocketClient.closeListener=new CloseListener(){@Overridepublic void listen(int code,String reason,boolean remote){subscription.subscribe();}

Our faxes are received via email from notify@ringcentral.com and sent to multiple internal recipients. However, the recipient list is quite outdated. How do I access which emails are to receive our faxes so that I may remove former employees and add newer? Several of the email addresses are people who are no longer listed in our Users tab.

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

Has anyone come across an option for when porting in a number to a new RC account and enabling SMS sooner due to the delay in TCR? We can't have this huge delay (up to 20 days) when new RC accounts open and waiting on TCR. If a customer was using SMS a day ago with an exiting number then ports over to RC there could be up to a 20 day delay, this is not good for their customers. RC should allow a 30 day grace period for port in numbers while waiting on TCR.

Good day all,My company has an integration with RC where we receive call data via telephony webhook and process that data on behalf of our customers. I have two questions:1. Our code does not properly handle transferred/ multi-leg calls. I have been doing some research and believe I can tell a call has been transferred by the presence of an event with the status code of "Gone". Is it accurate to say this event represent the start of a new leg of the call? Additionally, I noticed that a "Gone" event can have the following reasons: "Pickup", "Undefined", "AttendedTransfer", "Conference", "Supervising". Would you kindly briefly explain these reasons? 2. One other thing I noticed in our data is that we receive calls with a session id of 0. Specifically, I am noticing these calls have to do with conferencing. Is there any other reason why a session would have a sessionid of 0 other than conferencin

Can anyone provide some kind of proof of RingCentral data residency and regional processing, e.g. Canadian customers data (call logs, recordings etc.) is NOT stored or processed in the US or elsewhere?

I am referring to this article about custom rules. It seems you can only select one call handling option for custom rules.Is it possible to play an announcement and also forward the call to an external number? We'd like to play an announcement about the days we are closed, but still send the call through to our after-hours call center to take a message. Is this possible? How can I do this?The ideal flow would be they select the IVR option, it gets routed to the receptionist queue, the custom rule kicks in for the days we are closed so the announcement plays notifying of the closure, then the call is routed to our external number.

We recently added an answering service to our list of phone #'s to forward calls to. When we test call using our office # it doesn't seem to be forwarding the call to the answering service # that was added. It rings on the other lines. When we call the answering service # directly (not by calling the company #) we get thru to the answering service. How do I fix this so that our answering service can actually answer the calls when they come in?

I do two calls on the same time for conference how would I manage the session of each of them and merge them for conference.

what will be the best AUTH for my application , and i am using @ringcentral/SDK I want multiple users to use my application from frontend sidebasically I am implementing full call center like feature in my application using both WEBRTC and APIfrontend---------ReactJs where I implemented WEBRTC backend-----Laravel where I am calling some ring central API

Has anyone noticed this today? My assigned number begins with 437, and all my apps show this (Windows, Website, Android). However, when attempting to place any call from the Android app, my assigned number shows as beginning with 434 which is incorrect, and thus no call can be placed (the app endlessly spins on the "Calling RingOut number" as it cannot "ring out" to a phone number that isn't really mine.This is pretty much... insane? Anyone else noticing?!?ringout_1_blur.jpgringout_2_blur.jpg

Hi,I am using websocket (ringcentral-websocket-0.2.0.jar) and invoking revoke method in subscription to unsubscribe but it throws null pointer exception at line subscription.revoke() . Can you suggest me how to fix this issue or how to unsubscribe current websocket subscription when customer deauthorizes access our code:Subscription subscription =

Hello. We utilize Informacast for emergency broadcasts at our facility. This software has the capability to send out audio to our polycom deskphones.Information I need to plug in to my singlewire software is:Address & Port where the deskphones are listening to Multicast broadcasting and Channel.I can see under default settings of a Polycom VVX 411 "Paging/PTT Configuration" it's set to default at IP Address: 224.0.1.116 and port 5001.I called support to confirm if this was the case for our programmed RingCentral phones, but they directed me to post my question here.Can you kindly help?Thanks!

how to allow multiple user login in @ringcentral/sdk@4.7.2 currently i am using JWT_TOKEN of one user but if I want to login with different user then i need to pass the JWT_token of other user also but if user is not devloper admin then how can i pass the JWT token.const platform = sdk.platform(); const JWT_TOKEN = 'myJWTtoken' platform .login({jwt:JWT_TOKEN})

We have a call, there is a conversation between two participants, this is the first part of the conversation. Recording enabled. One of the participants (the internal one has his own "extensionId") puts the call on hold. After some time, the participant releases the call from hold and the conversation continues, this is the second part of the conversation. After the call ends, a recording is created. The recording contains only the first and second parts of the conversation (before and after the hold). But there is no pause while the call is on hold. I wish the recording included this pause while the call is on hold. Is it possible to configure this in the application?

The number is: (929) 415-4089

Incoming call notifications not showing to my other extension except one extension in my applications

I have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greetings:Tell caller they're being connected: enabledPlay music while connecting: enabledRing Settings:call group enabled with 4 rings: enabledDesktop and mobile apps: enabledIf no one answers:set to: Send to voicemailTesting a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.Call forwarding and custom greetings are not enabled.Is this adjustable to make work or would it be better to convert this line to a Call Queue?Thank you.

We're working on an application that will send and receive faxes via the RingCentral API.Let's assume that a our client already has an RC account and is using it for its purposes.As the client is going to work with our application, they need to get a few fax lines among all their.Could you please explain how it is possible to limit the scope of the API to get only those faxes from a few fax lines?

Please enable SMS for sandbox account with main phone number +16079303420

Hey All, got a few thousand phones to provision zero touch and hoping automate the process by adding mac addresses to unassigned devices via rest API rather than having to add them one by one manually. I can create devices and add to the inventory via the api no but can't see a way to update the MAC Address (called "serial" in the api)?. Can anyone help?