Ask The Community

Trying to get SMS setup. We only use it if a customer sends us a message first. The usual” do you sell this” or “did my stuff ship” type of messages. We have tried registering 5 times now and it always fails.EIN/TaxID doesn’t match is the error we get. We setup our account and phone number over 10 years ago and I can not find anywhere in our profile or billing what info is not matching up since I don’t know what Ring Central is trying to match my registration up to. The address on my monthly billing statement is correct.The chatbot “escalated” me to email support, but the email I got is just a screen shot of our latest failure. I’ve tried phone support, but have gotten disconnected everytime before getting a human. Anyone have any advice on what/where I need to find out what doesn’t match on their end? 

Help. It has been over 10 days and outbound SMS/Text is not working. We have tried the suggestions to fix and it’s not working.I’m sure RingCentral has received numerous complaints about this issue but what is being done?this did not workFebruary 5, 2025 12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.1. Sign in to the Admin Portal.2. Click the Phone System tab.3. Click Business SMS, then click TCR Registration.4. Click th

Hello,We have a voip phone with an extension who belonged to a former employee. A current employee moved to that desk and I am trying to reassign that phone/extension to that current employee. I changed their display name but when I try to change the email to send the current employee the invite to set up their account I get the duplicate email association. How can i assign the extension to that user?

Is there a way to keep track of how many calls a person picks up throught out the day?

How do I set up for faxes to automatically forward to one or more emails?

Is there a limit to how many IVR Is there a limit to how many Calling Groups Do both above require licenses? NOTE: These groups will not need a Direct # are they are internal use only?

I have had my port out request for some of my numbers rejected twice with no follow up.  I have emailed the NTP helpdesk twice for support and received no assistance.I require urgent assistance as 6/10 of our numbers are scheduled to port next week and these 4 (including our main number) repeatedly fail for real reason.I will be contacting the CRTC through the CCTS as well if I dont get a very quick response.Neal JonesIOT ManagerCashion Legal

My team is constantly having issues with the agent leg not connecting and auto refusing calls.  Is there a way to correct this? Please help !  Its almost a daily issue. 

How do I move an agent to a different group? 

Is there a way I can create a role where the only access they have is call recordings for a specific set of users?

I want to change the hold music for the main phone line. I have figured out how to change it for each person’s extension, but this only applies after that person picks answers the phone. I want to change the music that plays before an extension is picked up. 

A group message was created by someone else who does not use Ring Central. When a ring central member went to reply in the group message stating only his name in the text message “John Smith”- an error message then popped up saying “unable to send message. Exceeded maximum recipients for a group message MMS.” But the other guy in the group message that was ring Central user could send a message just fine. Also when a photo was sent in the group message the other Ring Central guy who had no problems sending a message then could not receive the photo that was being sent into the group message. And the guy who couldn't send a message in the group message WAS able to see the photo.

We are having challenges on integrating with the Bogen Nyquist Paging System. Any help would be great.

Hi all,I’m just getting started with this project whereby I need to pull in Caller wait times for a specific department.  I would be using C#; but don’t know where to start.  Rest API’s, Database schema, permissions, etc.Any help would be appreciated.  

Hi Everyone,I’m reaching out to see if anyone else has experienced frequent reauthentication issues with RingCentral (RC) when integrated with Loxo?This has been a recurring issue for us for several months now, and while it seems isolated, it’s been disruptive. We’ve been in touch with Loxo support, but since Loxo and RingCentral don’t have an official integration partnership, the troubleshooting has been somewhat circular without much progress.We’re trying to determine if this could be caused by conflicting or multiple integrations. For context: We use RingCentral for calling and voicemail transcription. We also run Quil.AI inside our CRM (Loxo), which may potentially interact with RC's call logs or data layers. Has anyone dealt with something similar? Could multiple integration layers be contributing to the token expiry or session handling issues?Any insight, suggestions, or shared experiences would be greatly appreciated!Thanks so much,Anj B.BullsEye Recruitment Inc.

When I add different information to the historical dashboard, such as the agent average handle time, I would like to edit it so it doesn’t the columns I don’t need (i.e. Agent Group, Agent ID, Agent Group ID).  I see there is a configuration button when I edit it, but it doesn’t give me the same ability to add or remove columns or pieces of data like the historical report do.  Is there a way to do this in the historical dashboard?

We are building an integration between RingCentral and Salesforce and trying to get all call logs from RingCentral into Salesforce via WebHook. 

Hi Guys I see there are a few CRMs supported https://appconnect.labs.ringcentral.com/crm/Is there a chance to add GoHighLevel?

Hi all,I’ve been running into persistent issues with the RingCentral Android app and wondering if others are experiencing the same — or have found a fix.❗ The Errors I'm Seeing: Every time I open the Phone tab in the app, I get this popup: "Phone calls only" Sorry, we are having a temporary server issue. You can continue to make and receive phone calls, but cannot use other features. Occasionally, I also get: "Cannot recover" Sorry, we're having trouble recovering your app. ✅ What Works: I can make and receive calls Voicemail and fax features work fine 🛠️ What I've Tried: Reinstalled the app Cleared storage/cache Granted all app permissions (Phone, Contacts, SMS, etc.) Tried on Wi-Fi and mobile data Verified that the app is not battery-optimized or restricted The issue has been there since I first installed the app I’m starting to wonder if it’s a provisioning problem (like messaging/SMS not enabled on the backend), but I can’t confirm.Anyone else seeing this? Is thi

I setup an API in ringcentral dev that I’m using in a Microsoft Azure Automation runbook to execute an offboarding for a user I specify.  The first step we must complete is toggling the switch off for the MS Teams connection on the user I’ve specified in my automation.  How would I set this up?   I’m using powershell 7.2 for my API call. I’ve got my powershell script executing properly and disabling the user account, but it will not allow me to disconnect MS Teams connection which is what I need done first.  

I'm using Zapier to automate a couple of small things inside RingCentral - the output of the automation is that Zapier uses the native RingCentral integration it has to post a message to the channel.It all works well - one hangs up I have though is that I don't seem to be able to delete messages that the integration posts despite being the team admin.Can I ask if I'm supposed to be able to delete them, or if this is a limitation of the way they interact with Apps inside the service?

New User, New account, Not yet set up.  What new # should I assign my cell phone I just bought?  Do I use “my calls #,” “Company calls #,” or another number I choose? 

I am calling ivr.getRecordingURL() in my workflow but it returns a URL with no parameters (see below)https://c01-recordings.vacd.biz/api/v1/calls/recordings/?v=1&accountId=&bucket=c01-recordings&region=us-west-2&compliance=false&file=nullI am wondering if I am perhaps calling this too early in the call.  How soon after a call begins should the full recording URL be available using this javascript method?

I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).

 Is there any known issues worldwide transferring calls using RCX today on 8/1/2025?