News & Announcements

Missed our live session, or just want to revisit the insights? We’ve got you covered! The healthcare landscape is shifting rapidly. With over 200,000 small business medical offices looking for ways to improve patient care while reducing administrative burnout, AI has moved from a "nice-to-have" to a modern necessity. In this exclusive webinar, our healthcare wizards and industry experts broke down exactly how medical offices and assistants are leveraging AI to streamline the patient journey from the front desk to the follow-up—all without losing that essential human touch.🎥Watch the Replay: The Digital Practice: AI Best Practices for Modern Healthcare - May 14, 2026 📊Presentation Deck: RingCentral Community: The Digital Practice - AI Best Practices for Modern Healthcare - May 14, 2026  We understand that a lot are interested to know more about the integration. RingCentral supports 500+ integrations including integrations with Epic, Oracle Health, eClinicalWorks, and others through ou

Come and join us for another “RingEX Unlocked” webinar this coming May 28, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: May 28, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming May 27, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: May 27, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

Ready to take control of your new phone system? Whether you’re working from the office, your home, or on the go, RingEX is your new command center for calls, video, and messaging. Join us on May 19th and May 26th for a live, deep-dive walkthrough designed to get you up and running without the headache. We’ll skip the fluff and show you exactly how to:Activate your extension Never miss a beat: Set up your "Work Hours" and custom answering rules (perfect for vacations and holidays!). Look & sound professional: Customize your voicemail greetings and phonetic name pronunciation. Master the "Flip": Learn how to seamlessly move a live call from your desk to your mobile device. Stay Safe: Properly configure your emergency E911 address and security settings. Register here!May 19, 2026, 11am MT | 1pm ET - RingEX: User Experience - Setting up your extension, Tue, 19 May. 2026 May 26, 2026, 11am MT | 1pm ET - RingEX: User Experience - Setting up your extension, Tue, 26 May. 2026Don’t just ins

"Vibe coding" represents a new shift in software development, moving us away from writing line after line of code and toward a more high-level style of orchestration. Think of it less like holding the boom mic on a film set and more like directing the movie. You describe the vibe, the intent, and the functionality, while AI increasingly handles the syntax and implementation. Join us on May 20, 2026, for an exclusive webinar where we’ll explore the benefits, pitfalls, and the future of AI-assisted programming.  🗓 Date: May 20, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! See you there!  

Did you miss our recent webinar on Customer Engagement Bundle last April 30, 2026? Don’t worry—we’ve got you covered. We took a deep dive into how businesses can move away from “disconnected tools” and toward a unified system that handles every call and text as a team. What we talked about:The Cost of the "Unresponsive Loop": We discussed the heavy financial impact of missed calls, noting that it costs 5-25x more to acquire a new customer than to keep an existing one happy. Key Capabilities of the Bundle: Call Queues Booster: Features like “Call Back from Queue” and “Wait time announcements” help reduce hangups and set better expectations for callers. Business SMS Booster: A shared inbox for team-managed SMS, reusable templates for faster replies, and built-in compliance tools to manage opt-ins and opt-outs automatically. Live Reports: Real-time dashboards that give managers instant visibility into active call and agent status, allowing for immediate staffing adjustments. New Innova

Most AI tools just summarize. RingCentral AI Virtual Assistant (AVA) anticipates your needs and streamlines your workday. We are moving beyond basic automation to a proactive AI assistant that lives where you work. We are now accepting applications for our Early Access Preview for you to experience a smarter way to communicate. What's inside the Early Access?Smart In-App Insights: Get real-time context and suggestions during your calls and meetings so you're always one step ahead. Automated Summaries & Action Items: Skip the note-taking. AVA captures key takeaways and follow-ups across RingEX, SMS, and Meetings. Admin & Workflow Automation: Let AVA handle the repetitive setup and routing tasks, freeing up your time for high-value work. Direct Feedback Loop: As an early adopter, you will provide feedback that will directly shape the development of the features. The goal is to eliminate busywork and keep you focused on what matters. Get early access, provide feedback, shape the d

The healthcare landscape is evolving rapidly, and AI is no longer just a "future" concept—it's a tool for today. Are you ready to see how AI can streamline your patient journey? Join us on May 14, 2026, for an exclusive webinar: "The Digital Practice: AI Best Practices for Modern Healthcare." 🗓 Date: May 14, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!What we’ll cover: The AI Receptionist: Best practices for using AI to manage high call volumes and patient inquiries without losing the "human touch." Compliance & Efficiency: How Professional Services within healthcare use AI to maintain accurate records and insights while staying focused on patient care. Healthcare Use Cases: Direct insights from industry experts on why medical offices are migrating to AI-integrated platforms. Onboarding Motion: A specialized walkthrough on the specific technical steps to get a healthcare practice live and optimized in days, not weeks. See you there!  

Thank you to all that joined us in the “RingCX Unlocked - April 23, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin RingCX Analytics Platforms & Integrations RingCX 2026 Roadmap RingCX April 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - April 23 2026 Presentation deck: RingCentral Community- RingCX Unlocked April 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX RingEX User Experience RingEX Admin RingEX Analytics Platforms & Integrations RingEX April 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - April 22, 2026 Presentation deck: RingCentral Community - RingEX Unlocked April 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments.

Join our upcoming webinar on April 30, 2026, where we’ll dive deep into the RingCentral Customer Engagement Bundle (CEB). See how CEB transforms your communication into a professional customer engagement engine. We’ll show you how to move past the simple dial tone and start using tools that drive loyalty and revenue!🗓 Date: April 30, 2026🕒Time: 11 AM PST | 12pm MST | 2pm EST📍Where: Register here!This session will provide strategic insights into Call Queues features and its role within Customer Engagement Bundle:Smart Call Queues: Learn how to turn hold time into a better experience with wait-time announcements and position updates. The Magic of Callback from Queues: See how letting customers "keep their place in line" without staying on the phone drastically reduces abandonment rates. Live Reports & Actionable Insights: Stop guessing. We’ll demo the live dashboards that let supervisors see queue activity as it happens and fix issues before they escalate. Scaling Beyond the Phone

Come and join us for another “RingEX Unlocked” webinar this coming April 22, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: April 22, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

Most AI just summarizes your calls. RingCentral AIR Pro actually finishes your to-do list.We have moved past basic chatbots to Agentic AI that don’t just "chat," they execute. We are now accepting applications for our Early Access program for you to experience a new way of working.What’s inside the Early Access?The Orchestration Studio: A structured decision engine that turns intent into action. Define reasoning paths and automate downstream systems without a single line of code. Beyond Routing to Resolution: While basic AI just answers or routes, AIR Pro uses action skills to open tickets, update CRM records, and trigger workflows dynamically. Continuous Optimization Loop: The system automatically clusters unresolved interactions, surfacing gaps so you can build new skills in just a few clicks. Voice-Native Intelligence: Built directly into our enterprise-grade infrastructure, ensuring a seamless handoff between AI and human agents with no context lost.The goal is zero-touch workflows

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming April 23, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: April 23, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there

Thank you to everyone who joined us on April 8, 2026, for the kickoff of our brand-new series, RingCentral Contact Center Unlocked! It was incredible to see so many of you eager to move beyond the "how-to" and dive into the "why" behind high-performance operations. We started the session with a visionary outlook on the CX landscape from Paul Herdman (CX Transformation Officer) and Ryan Mulholland (General Manager, Contact Center), followed by a deep dive into the latest 26.1 release features by Andy and Ben. From automating "busy work" to fine-tuning your daily workflows, our goal remains the same: helping you pull the right levers to drive world-class performance.Here are some highlights from the webinar that are to look out for!Key Updates 26.1 Release Overview Workforce Augmentation Quality Management Workforce Management AI Platform Additional Enhancements If you weren't able to attend, you can view the recording, and the presentation deck with the link below!Recording: RingCentral

Hey, Team!I am so excited to introduce RingCentral Contact Center Unlocked, a brand-new series built to help you get the absolute most out of your partnership with us.Technology evolves FAST, but the real value lies in how it works for your team and your customers. Great software is a start, but the real magic happens when you know how to fine-tune it to hit your specific goals.The Session OverviewWhen: April 8, 2026 | 11:00 AM PT / 2:00 PM ETThe Goal: Moving past the "how-to" and focusing on the "why." We’re here to help you sharpen your skills and uncover high-impact features you might be missing.What to Expect: We’re starting the session with a unique perspective from our leadership. Paul Herdman (CX Transformation Officer) and Ryan Mulholland (GM, Contact Center) will open the event and share their vision for the evolving CX landscape.Inside the 26.1 Update: We’ll roll up our sleeves to walk through the newest capabilities in the most recent release. Our focus is on practical ways

Thank you to all that joined us in the “RingCX Unlocked - March 26, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!RingCX Certification AI for RingCX AIR Pro AI Virtual Assistant (AVA) RingWEM RingCX User Experience RingCX Admin RingCX Analytics Platforms & Integrations If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - March 26, 2026 Presentation deck: RingCentral Community- RingCX Unlocked March 2026 - Google SlidesYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AIR Pro AI Virtual Assistant (AVA) RingEX Admin Hardware RingEX Global RingEX Analytics AI Conversation Expert (ACE) SummaryWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - March 24, 2026 Presentation deck: RingCentral Community - RingEX Unlocked March 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments. If you hav

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming March 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: March 26, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

Come and join us for another “RingEX Unlocked” webinar this coming March 24, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: March 24, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

Attention RingCX Innovators! Ready to take your expertise to the next level? We are officially launching the RingCX Admin Certification Course! This is your deep dive into mastering the platform, optimizing customer journeys, and becoming a certified leader in the CX space. When you complete the course, you won't just walk away with new skills. You will automatically earn the Official RingCX Certification Badge on your profile! This badge is a prestigious addition to your profile and ties directly into our brand-new Community VIBE Gamification system. While you are earning your certification, you are also earning the points needed to climb from The First Step all the way to RingCentral VIBE Royalty!Enroll in the RingCX Certification Course Now 👉 Curious about how the new Ranks and Badges work? Check out the main community announcement about our VIBE Ladder and Gamification system here!

Hello Community! Our community thrives on your participation and knowledge sharing, and it’s time to turn that energy into an official journey. We are thrilled to announce our new Community Gamification system and the RingCentral Community VIBE Ladder! VIBE stands for Valuable Interactions & Beneficial Engagement. It’s the heartbeat of our community. Now, every helpful action you take (from answering a question to sharing a tip) helps you climb toward greatness.  The Ascent: Your Official RanksAs you contribute, you’ll unlock official Ranks that showcase your growing influence and dedication:The First Step: You’ve arrived and started your journey! Found Your Voice: You’re engaging and making your mark. Amplifying the VIBE: You’re a key contributor driving the conversation. RingCentral VIBE Royalty: The pinnacle of leadership and expertise.The Trophy Case: Exclusive BadgesWhile Ranks show your level, Badges celebrate your specific milestones and knowledge. Keep an eye out for specia