News & Announcements

In our recent live session, Eric Kenney (Product Marketing) and Marijn Geurts (Product Management) broke down how the Customer Engagement Bundle (CEB) fills the gap between basic business phone systems and heavy, expensive contact centers. Check out this sneak peak into the webinar! High-Level Highlights ▶️Call Queue Optimization: Demonstrated how easily admins can set up call queues and advance call queue features. Showcased how turning on position-in-queue announcements, estimated wait times, and 1-click queue callbacks drastically improves customer satisfaction. Real-Time Live Reports: A tour of the Analytics portal showed how managers can build custom dashboards with live widgets to monitor queue health, track SLAs, and reallocate idle agents on the fly. Navigating TCR (SMS Registration): Addressed common carrier rejection points for SMS registration—emphasizing the need for exact IRS detail matching, clear website privacy policies, and company-branded email domains. Shared SMS Inb

Are your teams spending too much time wrestling with fragmented tools while customers get stuck repeating themselves across disconnected channels? In today’s fast-paced environment, multi-channel friction is a silent revenue killer—but it doesn’t have to be. We’d love for you to join us for an exclusive webinar to see how you can streamline your operations, boost customer loyalty, and get the most out of your setup: 📢 Maximize Impact with the Customer Engagement Bundle📅 Date: August 19, 2026 ⏰ Time: 2:00 PM ET 👉 Register Now to Save Your Spot! What We’ll Cover:Operational Visibility: Get a live look at tracking customer queue times and missed call spikes using advanced call routing and reporting. Seamless Collaboration: Learn how to use the Shared SMS Inbox so your teams can handle text inquiries together—without losing context or bouncing conversations around. Real-World Validation: Check out practical, real-world operational layouts showing how high-growth teams manage after-hours

Missed our live RingEX customer webinar on July 29, 2026? We’ve got you covered!In today’s fast-paced digital landscape, phone calls frequently go to voicemail and emails get buried. Business SMS bridges that gap—boasting an average 98% open rate (7x higher engagement than email) with customers responding in minutes.During the session, our hosts explored how RingCentral Business SMS enables organizations to reach more customers, accelerate response times, and drive stronger engagement right from their existing business numbers. 🔑 Key Highlights & Topics CoveredMaximizing RingEX ROI: Learn why Business SMS is one of the fastest ROI wins available extending your existing RingEX plan without requiring new software or vendors. AI & Workflow Automation: How automated SMS reminders cut down no-shows without staff lifting a finger. Plus, learn how to build simple, high-impact automations like out-of-office replies, after-hours messaging, and keyword auto-responses. Shared SMS Inbox D

Welcome to this month’s RingCX Unlocked recap! A huge thank you to everyone who attended this month’s RingCX Unlocked webinar hosted by Sarah from our Customer Success Team. We love seeing our community connect, ask questions, and share insights. Missed the live session? No worries at all—we’ve got you covered! This summary breaks down all the major highlights, feature updates, and future roadmap reveals so you can stay in the loop. 🌟 Spotlight on AI: Trustworthy & Purpose-BuiltAI continues to be the heartbeat of RingCentral's innovation, driving tools that empower your agents rather than replace them.Trustworthy AI: Your data privacy is our top priority. RingCentral does not use your data to train AI models, operates in full compliance with privacy laws, and continuously tests for bias. Introducing AIRPro (Early Access): Meet RingCentral’s newest omni-channel AI representative! Omni-channel & Multilingual: Seamlessly handles voice and digital interactions and automatically sw

Welcome to this month’s RingEX Unlocked recap! Whether you joined us live or couldn't make it to this session, we’ve got you covered. This summary breaks down all the exciting product updates, AI capabilities, and user experience enhancements announced during our monthly community webinar—hosted by Sara Hoyt and the RingCentral Customer Community Team, alongside guest speaker Ben from the Product Team. First, a huge thank you to everyone who attended! Your energy in the chat and lively questions made this session fantastic! At RingCentral, our goal is to make your business communications smarter, more intuitive, and effortless across every channel. Because customer feedback directly shapes our platform, we’re thrilled to share the latest updates for July 2026.We’ve prepared a quick summary to help you get up to speed! 🧠 AI at RingCentral: Automate, Assist, & Analyze 1. AIR & AIRPro (Automate)AIR (AI Receptionist): Handles 24/7 frontline calls, FAQs, and transfers. New - Custom

Is your business communication strategy keeping up with modern customer preferences? As communication habits shift, more people are choosing SMS over traditional phone calls. To stay ahead, diversifying your channels is no longer optional—it's essential.Join us for our upcoming webinar to discover how RingCentral’s SMS solution helps you reach customers instantly on their preferred channel, delivering an incredible 98% open rate and 7x more engagement than email.Title: Meet Customers Where They Are: Business SMSDate: July 29, 2026 Time: 11:00 AM PT | 2:00 PM ET Register here: Meet Customers Where They Are: Business SMS - July 29, 2026 What You’ll Learn:📈 Maximize ROI: Learn how to get the most out of your existing RingEX investment by leveraging SMS. 🤖 AI-Powered Automation: Discover how to automate routine communications like scheduling and reminders using smart SMS workflows. 🛠️ Advanced Use Cases: Explore modern interaction expectations, including convenient document sharing and

Thank you to everyone who joined us on July 9, 2026, for the RingCentral Contact Center Unlocked webinar! It was incredible to see so many of you eager to move beyond the "how-to" and dive into the "why" behind high-performance operations.Here are some highlights from the webinar that are to look out for!26.2 Release Overview Engagement Orchestration Workforce Empowerment Agentic Experience Automation Additional Enhancements  If you weren't able to attend, you can view the recording, and the presentation deck with the link below!Recording: RingCentral Contact Center Unlocked - July 9, 2026 Presentation Deck: RingCentral Community: RCCC Unlocked - July 9, 2026 We had so many great questions during the webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments. If you have any other questions, feel free to drop them down below and we’ll get back to you with the answers.

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming July 23, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: July 23, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

Come and join us for another “RingEX Unlocked” webinar this coming July 22, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: July 22, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there.

Thank you to all that joined us in the “RingCX Unlocked - June 30, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!RingCentral’s Customer Contact Week Recap AI for RingCX AIR Pro RingWEM RingCX User & Admin Experience RingCX Analytics RingCX june 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - June 30, 2026 Presentation deck: RingCentral Community- RingCX Unlocked June 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! The community team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI For RingEX AI Receptionist AI Conversation Expert RingEX Experience RingEX Analytics RingEX Global Hardware Platform & Integrations RingEX June 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - June 25, 2026 Presentation deck: RingCentral Community - RingEX Unlocked June 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was

Summertime often brings a shift in business momentum. Whether your company is transitioning to "Summer Fridays," operating on a seasonal schedule, or letting employees set flexible hours for their family vacations, your phone system needs to match that reality.If you leave your RingCentral settings on autopilot, you risk missed client calls or, conversely, team members getting pinged on their personal devices during a hard-earned beach day.To help our community members stay ahead of the sun, here is a complete guide to setting up seasonal schedules in RingEX, broken down into The Company Version (for overall business operations) and The User Version (for individual extensions).Part 1: The Company Version (For Admins)If your entire business, specific office location, or main call queues change their availability during the summer months, use these administrative controls.Method A: Overhauling Core Business HoursIf the whole organization shifts uniformly (e.g., changing from 9-5 to 8-4 f

Are you making the most of your contact center setup? Having a world-class platform is a great start, but the real magic happens when you know exactly which levers to pull to supercharge your team's performance.We are excited to invite you to the upcoming RingCentral Contact Center (RCCC) Unlocked! 🚀 RingCentral Contact Center Unlocked📅 Date: Thursday, July 9, 2026⏰ Time: 11:00 AM PT | 2:00 PM ET📍 Where: RingCentral Contact Center Unlocked - July 9, 2026 Why You Should AttendThis series was built specifically for this community. We’re pulling back the curtain on the platform’s newest features and tools, giving you the insider knowledge to stay ahead of the curve. By joining this session, you’ll walk away with:New Features: A first look at the latest updates. Practical Use Cases: How to automate tasks and simplify workflows. Pro Tips: Actionable strategies to boost team productivity immediately. Ready to unlock your platform's full potential?Don't miss out on these exclusive communit

Come and join us for another “RingEX Unlocked” webinar this coming June 25, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: June 25, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming June 30, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: June 30, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! The community team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX AI Receptionist RingCentral Video - AI Meetings RingEX User Experience RingEX Admin RingEX Global Hardware Platforms & Integrations RingEX May 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - May 28, 2026 Presentation deck: RingCentral Community - RingEX Unlocked May 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question

Thank you to all that joined us in the “RingCX Unlocked - May 27, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin Platforms & Integrations RingCX May 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - May 27, 2026 Presentation deck: RingCentral Community- RingCX Unlocked May 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

Missed our live session, or just want to revisit the insights? We’ve got you covered! The healthcare landscape is shifting rapidly. With over 200,000 small business medical offices looking for ways to improve patient care while reducing administrative burnout, AI has moved from a "nice-to-have" to a modern necessity. In this exclusive webinar, our healthcare wizards and industry experts broke down exactly how medical offices and assistants are leveraging AI to streamline the patient journey from the front desk to the follow-up—all without losing that essential human touch.🎥Watch the Replay: The Digital Practice: AI Best Practices for Modern Healthcare - May 14, 2026 📊Presentation Deck: RingCentral Community: The Digital Practice - AI Best Practices for Modern Healthcare - May 14, 2026  We understand that a lot are interested to know more about the integration. RingCentral supports 500+ integrations including integrations with Epic, Oracle Health, eClinicalWorks, and others through ou

Come and join us for another “RingEX Unlocked” webinar this coming May 28, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: May 28, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!