News & Announcements

Are you tired of juggling multiple apps for different types of meetings? Imagine a video suite under one vendor that handles everything from quick team syncs to massive company-wide town halls. That's what RingVideo: AI-Powered Video Collaboration is all about.Join us for an exclusive webinar and discover how to simplify your video stack, boost productivity, and make every meeting more effective.🗓 Date: September 25, 2025🕒 Time: 9 AM PST | 10am MST | 12pm E

We are excited to announce a fresh new look for our "What's New" webinar series! We're renaming it RingEX Unlocked and RingCX Unlocked. These sessions are designed to keep you on the cutting edge of innovation, giving you a look at the latest and upcoming enhancements to take your business communications to the next level. Whether you're a long-time user or just getting started, these webinars are the perfect opportunity to see what's new, ask questions, and learn how to get the most out of your RingCentral products. RingEX Unlocked! 🌟Join us for our RingEX Unlocked

Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging Manage all your business texts with ease using our unified pl

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁  ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Ti

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!

Thank you to all that joined us in our ever exciting What’s New in RingEX last August 19th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are the things that we’re highlighted in the session: Announcements

We’re excited to invite you to another “What’s New in RingEX” webinar this coming August 19, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: August 19, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work

Our "Lost in the RingCentral Lingo" series continues! This week, we're building on what we learned about Agent & Performance metrics with a deep dive into the most granular details of your reporting.This time, we're talking about Granularity & Nuance, the subtle yet crucial distinctions that help you move beyond basic metrics to truly understand what's happening with your calls. Let's peel back the data layers together! 📊 Granularity & Nuance: Peeling Back the Data Layers!Sometimes, a single number isn't enough. These distinctions help you get a clearer, more detailed picture!# Voicemail VS % Voicemail

Happy Thursday, RingCentral Community!The weekend is on the horizon, and it's time for our 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you!This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what

Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date: August 21, 2025🕒 Time: 9 AM PST | 10 AM MST | 12 PM EST📍 Where: Register here! In this session:

Hey RingCentral Community! 👋Welcome back to our "Lost in the RingCentral Lingo" series! In our last post, we decoded some core reporting distinctions. (Catch up here!) This time, we're putting the spotlight on your most valuable asset: your team! We'll break down the key terms that help you measure agent performance and understand how efficiently your customer interactions are handled. 🚀Let's dive into some common lingo and explore how it applies to both RingEX and RingCX, complete with the of

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin'

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings.  What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain bet

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

RingCentral AI receptionist is now available to all businesses in the U.S. and CA! Answer calls, handle FAQs, route inquiries, send texts, and book appointments 24/7— so your teams can stay focused on what matters most.  Real results with AI Receptionist from businesses like yours:Integral Recruiting: Handled 93% of calls with AI Owen Security: Made 3x more sales calls with extra staff time Big Think Capital: Freed up 10% of team time

Happy Thursday, RingCentral Community! The weekend is almost here, and we're thrilled to launch our brand new 'Weekend Warm-up' series to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!This program is all about connecting, sharing, and helping each other get the most out of RingCentral. By participating, you're not just answering a poll; you're contributing to a vibrant community where your insights directly help shape the future of RingCe