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Mary-Community_ModeratorCommunity Manager

published in News & Announcements

🎉 Fun Friday Poll: What's Your Work Vibe Today? Let Your Emoji Do the Talking! 🎉

Which one are you feeling? Let us know by voting and drop a comment below to share the details of your workday adventure! 🚀Pick the emoji that best sums up your workday vibe right now:

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Labor Day Ready: Optimize Your Communication with Custom Answering Rules in RingCentralTutorial

This Labor Day, as we celebrate the hard work and dedication of the workforce, we’re excited to spotlight how RingCentral’s Custom Answering Rules can help streamline your business operations while you take the day to relax.With RingCentral’s Custom Answering Rules, you can:Personalize Call Handling: Set up personalized call flows and messages to ensure calls are directed to the right team, individual, or voicemail.Improve Response Times: Create rules for different times of day or holidays to keep your business running smoothly.Enhance Customer Experience: Provide consistent and professional interactions, no matter when or how your customers reach out.Make the most of your Labor Day by ensuring your communication setup is as efficient as possible. Learn more about how to adjust the Custom Answering Rules for Users, Company Call Handling, Call Queues, and Shared Lines here.If you have questions about how to implement your customer answering rules for the holiday, please drop them below.

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Missed Our Webinar? Catch Up with RingCentral University On-Demand!News

Did you miss the insightful session with Kevin and Luke from RingCentral University? No worries—we’ve got you covered! Our "Learn More, Do More: Getting Started with RingCentral University" webinar is available on-demand!✨ What You'll Learn: Overview of RingCentral University or RCU: Discover what RingCentral University is and how it can benefit your organization Benefits of Using RingCentral University: Understand the advantages of utilizing RCU Accessing RingCentral University: Learn how to log in and access the platform Ways to use RingCentral University: Tips and best practices for making the most out of the available training and resourcesAnd other resources that will assist you as your business evolves with RingCentral!📺 Watch the Full Webinar Here: Learn more, Do more! Get started with RingCentral University | CommunityGot questions or need further clarification regarding RingCentral University? Feel free to drop them in the comments below or send us an email at community@ringc

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

🎉 Introducing: Fun Friday Polls! 🎉

We're adding a dash of fun to your Friday! Get ready for this brand-new activity all about you, your quirks, your preferences, and your unique opinions. Let's welcome our Community Fun Friday Poll Question! Every week, we'll post a playful poll question to spark conversation and make your Friday a little more enjoyable. From the ultimate office playlist to the best way to spend a lazy weekend, this is your time to share what makes you tick – and let's see how your answers stack up against everyone else's. This is a great way to kick off the weekend after that long-week feeling! It's easy and quick, so keep an eye out for the poll, mark your answers, and click vote. If none of the options suit your choice, comment down below. LET THE POLLING BEGIN! 🙌

BeckyHCommunity Manager

posted in News & Announcements

Calling All Small Business Customers! We want to hear from you!

Hey, Community! I’m looking for a handful of customers to share feedback about a project I am working on!I promise, there is something good in it for you!Reach out to me via DM to express your interest!Excited to hear from you!

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Simplify Your Deskphone Setup with RingCentral's Assisted SetupTutorial

Hi RingCentral Community!Are you eager to get your new deskphones but overwhelmed by the process? Don’t worry, we’ve got you covered! Our Assisted Setup is designed to get your deskphones up and running in no time. Here’s a quick check list to ensure everything goes smoothly: Check compatibility: Before setting up your deskphone, ensure it supports the RingCentral Assisted Setup option by checking the list of our Certified and supported deskphones. Verify number assignment: If you purchased your deskphone from us, ensure that the deskphone has been assigned a local number or DigitalLine. Confirm availability of deskphones from another provider: If the deskphones that you have come from a different provider, check that it’s unlocked before you proceed. Contact the provider to find out if it’s unlocked or how to unlock it. Once you’ve checked off everything on the checklist, you’re ready to proceed with the assisted setup steps: Sign in to the Admin Portal. Click the Phone System tab in

BeckyHCommunity Manager

published in News & Announcements

It's Official! An All New RingCentral Community!

Community!It is my grand pleasure today to announce the official launch of our RingCentral Community.For a long time, our small but mighty Customer and Developer teams dreamed of creating a conducive space to truly engage with Admins, end users, and Developers. Today represents a true labor of love.This Community space has been a long time coming! We finally found the perfect home and we are committed to cultivating a space that meets the needs of our Community members around the globe.With that in mind, you can expect to see more activity here from our teams, but we’re also engaging our talented internal team members to stop by with resources, support, and special opportunities to learn from our experts (that includes the product team)!We are officially building a Champion Program - and in the coming months we’ll share with you the ways you can get more involved and get even more access and visibility while giving us your invaluable feedback and thoughts.We’re also working on better w

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Shape Our Community: Share Your Thoughts for the New RingCentral Community Platform!

Welcome to the New RingCentral Community!We're thrilled to have you join us in this space dedicated to knowledge sharing and collaboration among RingCentral members. This forum serves as a vibrant hub for administrators, end-users, and developers to pose questions and exchange insights with peers who are well-versed in the platform.The Community Team here is committed to ensuring you have seamless access to the tools and information necessary to enhance your team's performance and deepen your understanding of RingCentral products.As we kick off this exciting journey, we would love to hear your thoughts and preferences on what you would like to see and who you would like us to collaborate with to promptly and easily provide you with the information you need. That being said, we’re eager to tailor this experience to best suit your expectations.Who would you like to see here?Are there any specific product experts that you would love to have as part of the community? We’re all ears!What to

Akshay SrivastavaCommunity Manager

published in News & Announcements

A Welcome Message from RingCentral CCO Akshay Srivastava

Greetings, RingCentral Community Members! Welcome to our enhanced RingCentral Community! I'm thrilled to share the exciting new features designed to serve you better. What's New?Better Organized Content: Our forum is now restructured for easier and quicker access to information. Interest-Based Groups: Connect and share knowledge with new groups tailored to your interests, whether you're an end-user or an admin. Latest Events and Updates: Stay updated with our latest webinars, workshops, and monthly "What's New" sessions.Our goal is to support, inform, and connect you. Your feedback drives our improvements, and we’re committed to enhancing your experience. Dive in, explore, and engage with fellow community members. Your participation is key to our thriving community. Thank you for being with us. We look forward to your active participation and the journey ahead! Warm regards,Akshay SrivastavaChief Customer Officer, RingCentral

BeckyHCommunity Manager

posted in News & Announcements

Important Changes to Billing Communications

To help streamline business communications, starting on August 1, 2024 RingCentral will be sending all billing related emails to only the email address listed on your account's Billing Overview page.To ensure that you receive all crucial billing information, updates, and notifications in a timely manner, please take a moment to review and update your billing contact information. Please note, for some users billing contact information may appear under the Payment Methods screen.If you have any questions or need assistance with updating your billing email address, please do not hesitate to contact our support team.Thank you for your understanding.

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Upcoming Webinar: RingCentral What's New April 2024

Be part of the RingCentral Customer Care team's in-depth exploration into the latest updates with RingEX (previously known as RingCentral MVP)!April 18, 1:00 PM - 2:00 PM ESTYou’ll learn more about:New features available in RingEXPowerful new capabilities to help you work smarterUse cases to empower your organizationPlus: Get a sneak preview of the future of work with RingSense AI!Real-time note-taking for calls Summaries and insights of recorded calls and videos Generative AI GPT-style searchAI Recap for unread messages AI Writer and translator for messaging Click the link below to register!https://events.ringcentral.com/events/ringcentral-what-s-new-monthly-release-e0b9fb1d-4abb-4387-9534-1cdfff1a132c/registration?mkt_tok=MDc1LURUQi03MTUAAAGSZ5hqT9cAkQJ9IvhDufK8SpDGb7yncl0j33GZ3rJx1V5Ioo5wK3yZaeFnGF3tGaITIqM_KuxepcrGrBbAjrRUAs usual, if you have inquiries or questions, drop your comments below or email us at Community.Support@RingCentral.comYours truly,The Community Team

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Upcoming Webinar: RingCentral What's New April 2024

Be part of the RingCentral Customer Care team's in-depth exploration into the latest updates with RingEX (previously known as RingCentral MVP)!April 18, 1:00 PM - 2:00 PM ESTYou’ll learn more about:New features available in RingEXPowerful new capabilities to help you work smarterUse cases to empower your organizationPlus: Get a sneak preview of the future of work with RingSense AI!Real-time note-taking for calls Summaries and insights of recorded calls and videos Generative AI GPT-style searchAI Recap for unread messages AI Writer and translator for messaging Click the link below to register!https://events.ringcentral.com/events/ringcentral-what-s-new-monthly-release-e0b9fb1d-4abb-4387-9534-1cdfff1a132c/registration?mkt_tok=MDc1LURUQi03MTUAAAGSZ5hqT9cAkQJ9IvhDufK8SpDGb7yncl0j33GZ3rJx1V5Ioo5wK3yZaeFnGF3tGaITIqM_KuxepcrGrBbAjrRUAs usual, if you have inquiries or questions, drop your comments below or email us at Community.Support@RingCentral.comYours truly,The Community Team

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Upcoming Webinar: RingCentral Contact Center Demo for Recording and Storage Optimization

RingCentral Contact Center We warmly invite you to join our upcoming webinar on Monday, March 11 from 12:00 PM to 1:00 PM EST. Join us for an in-depth session with RingCentral's Customer Care team on optimizing recording and storage in RingCentral Contact Center.During this session, you'll get a chance to see a demo on:- Monitoring performance with screen and voice recording- Managing your Active Storage plan- Preventing unexpected billing chargesDon't miss out on this valuable opportunity to learn and improve your RingCentral Contact Center experience. Kindly register using the provided link below. We look forward to your valuable presence and participation!https://events.ringcentral.com/events/ringcentral-contact-center-recording-storage-optimization-b864e57c-bcd4-4a74-a33b-f7576973e23a/registrationAs usual, if you have inquiries or questions, drop your comments below or email us at Community.Support@RingCentral.comYours truly,The Community Team

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Upcoming Webinar: RingCentral Contact Center Demo for Recording and Storage Optimization

RingCentral Contact Center We warmly invite you to join our upcoming webinar on Monday, March 11 from 12:00 PM to 1:00 PM EST. Join us for an in-depth session with RingCentral's Customer Care team on optimizing recording and storage in RingCentral Contact Center.During this session, you'll get a chance to see a demo on:- Monitoring performance with screen and voice recording- Managing your Active Storage plan- Preventing unexpected billing chargesDon't miss out on this valuable opportunity to learn and improve your RingCentral Contact Center experience. Kindly register using the provided link below. We look forward to your valuable presence and participation!https://events.ringcentral.com/events/ringcentral-contact-center-recording-storage-optimization-b864e57c-bcd4-4a74-a33b-f7576973e23a/registrationAs usual, if you have inquiries or questions, drop your comments below or email us at Community.Support@RingCentral.comYours truly,The Community Team

BeckyHCommunity Manager

posted in News & Announcements

New & Improved Ideas Portal - Coming March 2024

The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has become necessary. The Community Team wants to ensure our customers can connect their valuable feedback with RingCentral product teams in the most efficient and meaningful way. Starting February 25th-29th, the Ideas Portal will be offline as we transition to our new platform. The anticipated downtime for this is 4 business days, with our brand-new portal becoming available on March 1st. During this downtime, our Ideas Portal and Community are available at ideas@ringcentral.com to answer any questions about this transition. Our new portal will have enhanced navigation that allows you to submit feature requests in a dedicated forum for the products that you use every day! Things will look and feel a little different, but your experience will remain the same. And don't worry - your ideas and votes are being transferred to this new portal and will be available when you l

BeckyHCommunity Manager

posted in News & Announcements

New & Improved Ideas Portal - Coming March 2024

The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has become necessary. The Community Team wants to ensure our customers can connect their valuable feedback with RingCentral product teams in the most efficient and meaningful way. Starting February 25th-29th, the Ideas Portal will be offline as we transition to our new platform. The anticipated downtime for this is 4 business days, with our brand-new portal becoming available on March 1st. During this downtime, our Ideas Portal and Community are available at ideas@ringcentral.com to answer any questions about this transition. Our new portal will have enhanced navigation that allows you to submit feature requests in a dedicated forum for the products that you use every day! Things will look and feel a little different, but your experience will remain the same. And don't worry - your ideas and votes are being transferred to this new portal and will be available when you l

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Webinar Alert! Tackling Reporting & Analytics

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in real-time, make decisions, and take action with RingCentral MVP Analytics.Join us for a webinar designed to help your business thrive using these tools that are real game changes. The friendly Customer Care team will show you how to customize your dashboards and identify issues quickly and accurately so that you can focus on what matters most. Additionally, you'll receive alerts and subscriptions delivered right to your inbox, so you never miss a beat! If you would like to attend on Thursday, February 22, from 12:30 PM to 1:00 PM EST, register for the webinar, and simply click on the registration link provided below. We would be thrilled to have you there! https://events.ringcentral.com/events/get-the-most-out-of-ringcentral-reporting-analytics-36b1072f-ec8b-4be6-ad88-9c39a1635aaa/registration?utm_campaign=Community&utm_source=CommunityAs usual, if you have inquiries or questions, drop your comme

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Webinar Alert! Tackling Reporting & Analytics

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in realtime, make decisions, and take action with RingCentral MVP Analytics.Join us for a webinar designed to help your business thrive using these valuable tools that are real game changers for teams. The friendly Customer Care team will show you how to customize your dashboards and identify issues quickly and accurately so that you can focus on what matters most. Additionally, you'll receive alerts and subscriptions delivered right to your inbox, so you never miss a beat! If you would like to attend on Thursday, February 22, from 12:30 PM to 1:00 PM EST, register for the webinar, and simply click on the registration link provided below. We would be thrilled to have you there! https://events.ringcentral.com/events/get-the-most-out-of-ringcentral-reporting-analytics-36b1072f-ec8b-4be6-ad88-9c39a1635aaa/registration?utm_campaign=Community&utm_source=CommunityAs usual, if you have inquiries or questio

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

RingSense for Sales Webinar - Making the Most of Customer Interactions!

Customer Care Webinar:RingSense for SalesHigh-quality call insights, coaching, and analytics with AI-driven intelligence.Hey there! Want to know more about RingSense for Sales? The awesome folks over at RingCentral's Customer Care team have got you covered. With RingSense, you can make the most out of every customer interaction with secure, customizable, and optimized conversation intelligence that's deeply integrated with your CRM. It's a great way to boost your sales game!Join us on Monday, February 12, 12:00 PM - 12:30 PM MST, and experience the benefits of RingSense for Sales with a comprehensive demonstration. This innovative solution offers the following advantages:Automate your workReveal hidden valueEvolve your peopleDon't miss out, register below!https://events.ringcentral.com/events/ringsense-for-sales/registration?utm_campaign=Community&utm_source=CommunityIf you have questions, reach out to The Community Team here in the comments or at Community.Support@

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

RingSense for Sales Webinar - Making the Most of Customer Interactions!

Customer Care Webinar:RingSense for SalesHigh-quality call insights, coaching, and analytics with AI-driven intelligence.Hey there! Want to know more about RingSense for Sales? The awesome folks over at RingCentral's Customer Care team have got you covered. With RingSense, you can make the most out of every customer interaction with secure, customizable, and optimized conversation intelligence that's deeply integrated with your CRM. It's a great way to boost your sales game!Join us on Monday, February 12, 12:00 PM - 12:30 PM MST, and experience the benefits of RingSense for Sales with a comprehensive demonstration. This innovative solution offers the following advantages:Automate your workReveal hidden valueEvolve your peopleDon't miss out, register below!https://events.ringcentral.com/events/ringsense-for-sales/registration?utm_campaign=Community&utm_source=CommunityIf you have questions, reach out to The Community Team here in the comments or at Community.Support@

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Smooth Sailing: A Step-by-Step Guide to Submitting Your Porting Request

The porting process refers to the transfer of a phone number from one service provider to another. When you decide to port your number, you're essentially moving your phone number from your current service provider to a new one. This process can take anywhere from a few hours to a few days, depending on various factors, such as the complexity of the transfer and the policies of the service providers involved. We have prepared a comprehensive article to guide you through the process of porting in or porting out your numbers with ease. Verify your number's transfer eligibility by using this tool: https://support.ringcentral.com/porting/submit-order.html#portability-check* For US & Canada MVP customers only. Submitting your local order: https://support.ringcentral.com/porting/submit-order.html#order-submission-steps-localSubmitting your toll-free order: https://support.ringcentral.com/porting/submit-order.html#order-submission-steps-toll-freePorting more than 100 numbers? See

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Set your Call Forwarding Rules for the Holiday

‘Tis the season to be jolly and ensure your customers are jolly too! The holidays are just around the corner, and you might still need to stay connected with work calls and emails. But, let's be honest, who wants to be bothered by work calls during a fun-filled holiday celebration with family and friends? Not you, right? With RingCentral, you can easily customize your call forwarding options and enjoy your time off without any interruptions.Have the flexibility to create custom rules that can route calls based on the incoming caller ID, the number dialed by the caller, or even the date and time of the call. You can choose to ring devices, forward calls to voicemail, a coworker, an external number, call queue, announcement, IVR menu, or any other destination that suits your business needs. These custom rules can be easily configured using the RingCentral desktop, web, and mobile apps, as well as the Admin Portal. Learn more about this in our KB article Creating a custom rule.

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

Set your Call Forwarding Rules for the Holiday

‘Tis the season to be jolly and ensure your customers are jolly too! The holidays are just around the corner, and you might still need to stay connected with work calls and emails. But, let's be honest, who wants to be bothered by work calls during a fun-filled holiday celebration with family and friends? Not you, right? With RingCentral, you can easily customize your call forwarding options and enjoy your time off without any interruptions.Have the flexibility to create custom rules that can route calls based on the incoming caller ID, the number dialed by the caller, or even the date and time of the call. You can choose to ring devices, forward calls to voicemail, a coworker, an external number, call queue, announcement, IVR menu, or any other destination that suits your business needs. These custom rules can be easily configured using the RingCentral desktop, web, and mobile apps, as well as the Admin Portal. Learn more about this in our KB article Creating a custom rule.

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

RingSense: An AI-Driven Platform

By leveraging AI, RingCentral's RingSense platform enables organizations to gain valuable insights from conversation data using voice and natural language processing. RingSense is an AI-powered platform that utilizes conversational intelligence to analyze conversations and provide meaningful information about customers, sellers, buyers, and contact center agent performance, as well as trends and other valuable information.RingSense offers a diverse range of products and services that can cater to your unique business requirements. RingSense for SalesRingSense for Sales analyzes interactions between salespeople and their prospects and generates summaries, insights, and performance measures that help increase sales efficiency. It also provides sales leaders with visibility to help them better train, coach, and drive their teams to greater levels of success.Additional Resources: Intro to RingSense for Sales RingCentral Launches RingSenseRingSense Q3 EnhancementsRingSense CanadaRingSen

Mary-Community_ModeratorCommunity Manager

posted in News & Announcements

RingCentral Events is now officially launched globally!

RingCentral recently announced the global availability launch of RingCentral Events, it is our latest event solution that streamlines the process of creating highly engaging yet professional-looking experiences. Our solution goes beyond online hosting, providing support for any event you can imagine, including virtual, hybrid, and on-site experiences. There are a lot of features that come with this solution, which make it an all-inclusive event management platform.You may have questions about RingCentral Events, which is why we've created various types of content to provide detailed information about how this platform works. From user guides and tutorials to case studies and FAQs, our content covers all aspects of RingCentral Events. Please feel free to check out the links below to find the information that you need.AI-powered RingCentral Events: Simplified event management from planning to executionRingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events5 Q

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