Phone

Chat is terrible and phone support at Ring Central is terrible. Yikes. I am in an office with wifi only and no wired connection. The wifi is not mine. I have a ring central desk phone VVX411. Should I purchase a phone with wifi built in, or configure a wifi bridge for my current phone? What works best? I really do not like using the softphone on my computer. Any thoughts.

What is the solution to this?  I am so unhappy.  Everytime my phone rings on my iPhone air pods or, ‘any other’ bluetooth device, including my Ray Ban Meta’s…  it blows my ear drums out.  It is absolutely ridiculous that you can’t set the ring volume on the APP.I have tried every possible setting, and I can’t seem to fix this.  What is the fix for this?  As a last resport, can I silence the ring?This software is crap.  I regret integretting it into my software.  I should have went with Twillio.

I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?

Hello everyone,I have the following problem with a user.The HUD function is not even displayed in the phone settings! So I can't activate it at all.What could be the reason for this or who can help me?Best Regards

Is anyone having issues calling Carolina West Wireless phone numbers? We get a busy signal when trying to call them from our Ring Central phone number. The CWW callers can call into our RC numbers. 

Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

How do you transfer a call on a Yealink W79P Cordless Phone?

Our team members, using both iPhones and Androids, keep accidentally hanging up calls with their cheeks. Since this happens across both device types, I don’t think it’s a proximity sensor issue.Does anyone have suggestions on how to prevent this?Thanks!

I’m on my 7th go round on this.  My latest message is now:  Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means?  Is this a matter of adding another line to a privacy policy?  We dont use texting for marketing or cold reaching out.  This has been a nightmare without guidance.

I see that the Cisco ATA 191 has 2 phone ports on it but only 1 seems to work.  Can they be configured to support 2 phones being plugged in.  They could share the same phone number.  This would be important if I had both fax and phone in the same location.

We are having a bizarre issue today with RingCentral.Under https://service.ringcentral.com/application/company/phoneNumbers/allNumbers, most of our users’ numbers have a grayed out checkbox.  When we move our mouse over a grayed out checkbox, we see This number is a Digital Line that is not eligible for bulk actions.  A RingCentral team member mentions that this is normal. Our team has previously not seen this issue, so that is new to us.Here’s the biggest issues:In the app, when users search by name, nothing s

HUD we been using that for training and monitoring calls why is this option not in new app??

RingCentral work calls show on iPhone carrier call history clogging up my personal contacts and adding to iPhone. I need ability to disable linking my call log with ringcentrals please.

I am trying to set up the system so that when a call comes in it will forward to a different (outside) phone number and extension. (ir: incoming calls would be forwarded to our other location 555-1212 ext 37)if the call is not answered it will then roll over to a different phone number and extension.I can see how to set up an external number for call forwarding but cannot see where the extension option is. 

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration? 

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.

We already use a different program for internal messaging, with no intention of moving away from it. I understand that users can hide the message tab from their main menu, but I am requesting a feature be implemented to disable Message entirely.  

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Po

I have Ring Central EX and I’m trying to block an OUTBOUND  number from being called by my office.   I have a former customer who’s asked us not to call them any longer and I’m hearing that Ring Central can’t do this for the EX platform.   I’m shocked that a major phone system doesn’t have this extremely important feature.   Yes I know that I can block a number from calling me but instead I want to block a number so that nobody on my staff can call them.

Badly in need to help with TCR Registration. We’ve been at this since October and so far we keep getting denied, with reasons most of the time not in the list of errors so we don’t know what to do. Here’s the recent one:Explanation: Rejection Code 3106: Invalid Campaign Description - Either a phone number or link was found in the sample messages, but the associated embedding field was not set to true.

I am looking for an answer more recent than those I see from 1, 2 and 3 years ago, where they give directions that no longer appear to apply.Where do I find the setting that enables me to change the audible ring on my desktop phone from only 1 ring? I have looked all over the Settings (both desktop and mobile app) and don’t see how to do this.Under Settings/Phone/Incoming call rules/Work hours/Ring settings/Ring in order I have my desktop phone set to ring first, and I have it set to 6 rings. But it is only audibly ringing once on the desktop phone, making it hard to hear and catch.Please help!