Phone

I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated. 

I'm having a bit of trouble with frequent and repeated incoming calls. It's really disrupting my day and costing me time and money .I was wondering if there's a way to automatically save the names of frequent callers to the caller ID. That would be a huge help in identifying important calls and quickly dismissing less urgent ones.Alternatively, is there a feature to detect and flag repeated calls from the same number? Maybe even an option to alert or notify me before take the call ?Any suggestions or add-ons you can recommend would be greatly appreciated.Thanks for your help!

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

After a call is completed it can take up to 90 seconds for the phone to receive dial tone to make another call.  

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

Can limited extensions be part of a ring group when so when not answered it goes to a central voicemail? 

I know to place international calls user extensions must be assigned International Calling role but I want to know if Standard role includes the ability to receive the incoming international calls ?

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

Dear Optus RingCentral Support Team,I am writing on a critical issue with our business phone system that has persisted since your recent system update. Ever since the update, our phone line has been unable to function properly, causing significant disruptions to our business operations.We have contacted customer support multiple times in an effort to resolve this, with one of our calls having a wait time of over two hours, yet no effective assistance has been provided. Each department we speak to seems to transfer responsibility to another, leaving us without a solution.To clarify the issue: when customers call our business line, they hear a single ring followed by a disconnect tone, and the call drops immediately. We receive no notification of these missed calls on our end, and our desk phone doesn’t ring at all. This problem has persisted for over a week now, and our only temporary solution has been to forward calls through RingCentral to a personal mobile pho

Hey, everybody! Maybe someone's had a run-in? I read in the instructions how to open international calls.https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_USI enabled the necessary settings according to the instructions, but had no success. What did I do wrong? While making a call, the system says: The destination is disabled for your account.   

  Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is  no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails.  I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral prov

we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?

We're receiving this message when trying to play shared voicemails through the RC App, "Sorry, we weren't able to play/load the voicemail due to a poor network connection. Try again."

The RingCentral Labs Team is thrilled to introduce a new product concept we’re developing: an AI-powered assistant designed to enhance the phone experience.The product will first debut through App Connect. As we develop this product, we're looking for potential users to help shape its design. In participating, you’ll get an exclusive first look at the product concept and design. You will also be first in line to try out a prototype when it becomes available in App Connect. Your insights and experiences will be instrumental in refining the product as we work to develop an MVP. We believe this tool could be a game-changer for those in sales and support roles, providing valuable assistance during calls and ensuring each interaction is handled with greater ease and expertise. While sales and support is our specific focus, professionals in various rol

We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?

Missing options in softphone App.

The support I talked to told me there was no limit but they all stop at 3 minutes and I want them to record for an hour.,I phoned support to ask if there was a time limit on the message and he said no but they are cut off at 3 minutes I want it open up to an hour.

How do I set it so ALL of our incoming SMS notify ONE email address? Our MAIN line will NOT notify anyone but the admin email.

All morning clients have been getting a "we're sorry all circuits are busy" error on the dial box.It seems to be a RingCentral issue and I can't figure out how to fix this since there is no real person to talk to on RingCentral's customer service.

I inherited Ring Central and still going through online training. I have a Yealing SIP-T33G phone that is displaying PU-rmvd on the display after restarting.Whe you try and make a call it comes back and says to restart the phone and try again.What does PU-rmvd mean and what need to take place to resolve?Thanks...

I see that this is possible but have been unable to figure out how to assign separate extensions to 3 W59R handsets all connected to one base.

We have found an issue where we can no longer log into the Yealink desk phones from the phone interface for advanced settings, it gives an invalid password message, but that same password works on the web interface. We are using the normal admn…pwd password.  This is happening for all Yealink phones from RingCentral after the phone connects and is online.   Has anyone else encountered this issue?  

There are certain times where myself and my co-workers try to text our email addresses to our clients/providers or clarify email addresses and we get an error message “Message cannot be sent”. This has happened more frequently, and I am not sure what the reasoning is. We are not spamming and sending out mass texts. Please Help! This is crucial to our business and we cannot continue to have this problem.

We just purchased a Yealink BH71 Pro wireless headset for one of our users. They use the RC desktop app for making calls. The headset is connected via a USB receiver that came with the headset. The headset works fine in MS Teams. Whenever the user receives a phone call in RC, the headset works fine. However, when they try to make a call using the RC app, the audio on the headset does not work unless they attempt the call 2-3 times. They can not hear the recipient, and the recipient cannot hear them. I have tried turn on/off the HID headset control to no avail. I reached out to support, but they are telling me the BH71 is not supported (but the Yealink website says it is supported by RC). I find it hard to believe the headset is not compatible as it shows up as a standard communication device. RC support wanted me to download and install the RC Phone app, but I’d like to not have to have a one-off user. Has anyone experienced this issue? I have read other posts of people saying MS Te