Phone

is there a company that will setup the sms and complete the TCR process for me.   I need someone to create a privacy policy and fill out the application.  

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click

This issue has reappeared again this morning:https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368Seems the update has been re-applied.

Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

Hi folks,  I can’t seem to find a good definition that explains the difference between a Digital Line Unlimited and an Additional Local Number.  On our bill, the cost is very different. So I have to assume they don’t function the same.  So far my understanding is that every new account gets a Digital Line Unlimited, and then they can add additional local numbers to that account. But you can also add another Digital Line Unlimited, it just cost the same as a “new” account.  What is the difference here? When would my second number be another Digital Line Unlimited and not a Additional Local Number? Are there any limitations like not being about to outbound call, etc.?

I am having issues with the sound when using RingCentral. Call dials out but no sound on either end. 

Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.  

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.

We have a user who has their office computer paired with a desk phone. When that user goes home do they need to unpair the deskphone before they are able to use the software at a home work station or is the install/pairing unique to each computer? The user would only be using a deskphone in the office.This would be for the Desktop version:   25.3.2015.1059 Windows (x64)

We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

hihow i can recover my ID. I need to log in into MAX 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

When I answer the phone, it now has a recording that prompts me to press 1 to answer. How do I disable this? 

Hello my firm has been having issues lately where if we park a call then pick up that parked call, it does not always record the notes/transcript and it will come up with a message saying unable to take notes. The weird thing is that it only happens sometimes so we are not sure how to fix it or if it is a human error on our side. If anyone knows anything about this or knows of any fixes so that we are always taking notes, that would be very helpful. Thank you! 

I only want a number that plays a custom message and goes straight to voicemail. I see various way to record this message which I have and I have set what looks like the default behavior to go to voicemail. But  when I call the number it is the “Thank you for calling we are currenlty closed for the dial by...”Any ideas

My office phones for the Poly E350 and E450 don’t allow me to conference in more than 2 outside lines as when I answer the 3rd line it won’t give me the option to conference it in. 

Hi,  I sit at Reception.  Calls come in and I forward to the appropriate person. The problem is that the person I forwarded the call to sees my name vs the original caller.  Does anyone know how to fix this?

We just switched to ringcentral. For some of our incoming calls we use a callcenter service. That service uses their own non ring central-phone number that leads are calling into but it forwards/rings our ringcentral number first. If we don't pick up, the call center is supposed to get the call. Ever since we switched missed calls are going to our ring central voicemail instead of the call center. Anyone have an idea what is causing this? The service said that they have other customers using ring central without issues. Thanks

When we set up our account there was a setting for max amount of time before being sent to voicemail. This was a different setting than the amount of rings in phone settings. We set it to 30 seconds. But its causing issues and we can't seem to find the setting anymore to change it.Have they removed it in updates?

I have been using "Ringcentral Phone" app because the "Ringcentral App" does not have a quick call feature for new phone numbers or numbers that are not in your contact list. On the phone app, you could hit F6 and it would call any number you had highlighted.The Ringcentral Phone app no longer works for me due to the transition to the new app. This is a deal breaker as we get new customer applications. We then call out on those customer applications in our customer CRM. Now, it looks like you have to manually type the number in or copy and paste, both not ideal solutions considering we do hundreds of calls daily. Is there are faster way to call people using this new app similar to the F6 method used on the former app?

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 

I will be moving to a Regis office location. They have wifi available. Will I need a separate service, or can I simply connect the router to the WiFi to set up the phone system? Thanks  

I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?