RingEX

While using the Ring Central extension, some members of the team who use AirPods to take calls are experiencing that if they are on a Teams call and receive an RC call, it mutes their teams unless they log out. I’ve asked them to use a different headset in the meantime, but wanted to report the bug.

I need help connecting with a high level customer support leader at Ring Central.  I have been in weekly sometimes bi weekly contact with our account executive, TCR support team, and  back-office support teams on the application since we originally filed it in November. Our SS4 form, website, and TCR application have been reviewed by the support team and our account executive and no one is able to determine why the application will not go through. We are now into the 4th month of trying to resolve the issue. I am very disappointed in the experience. If we do not get it resolved by the end of February then we will be ending our services with Ring Central as it was the primary reason for moving to them as a provider.   Here is a brief synopsis of the issue:

Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the solutions are no longer viable. 

We have a Yealink T46S and a T415, How do you do a direct call pick-up between the phonesusing DMTF code *58 + ext. number, however get error - “this call cannot be picked up"additional info - We are on a ringex Standard  Plan..

I’m oddly struggling a little bit trying to figure out  how to forward all calls to my toll free company number to a webhook I have on my Ubuntu server.  All the documentation seems to point me to having the end-user pick an extension.  Is there a way to forward all calls in the current admin section? 

When I use Ring Out and the person I'm calling doesn't answer immediately the call transfer to their voicemail.  At the same time they pick up and I hear the voicemail in the background of my call with them.  Why is voicemail and the live call for person called overlap?

​@BeckyH pls assist me in identifying who my CSM is? I demand a refund or partial credit for today on my bill. My staff have not been able to work today - our business is making and receiving calls for lead generation and sales. We have lost a day’s work and i still have to pay staff. UNACCEPTABLE, we cant even contact a person at customer support.

I have this error on my end can you help out what needs to be done Inaccurate Registration. Inconsistency between sample message and use-case. Opt-out language missing from sample messages. Your SMS opt-in does not describe how the user knows to message you first.

Everytime I try to use the intercom, system message is that caller is not set up to accept intercom calls.  I have reviewed every setting in the phone and see no where where I can enable this feature on two sets - between boss & office manager

I have phones that were needed as hot desks for multiple users. Now I need to use those phones as assigned extensions. When I follow the instructions it tells me to remove the line. However, when I do that there is no option to keep it in inventory the line is just deleted. If I try to switch phones, the phone I switch to becomes an hot desk phone.

Dealing with TCR “Update required” since November. Yesterday agent told me to share my screen so we can fix together mistakes. By the time I needed to press finish button, I received “External tcr api failures". No clue what we changed to trigger that, and agent did not know either. Now I am going back and forth with ring and spectrum and no one know what is going on. Last call said to contact billing but it was impossible to get them on the call. And no idea why billing.  Anyone else had same issue with TCR

Currently the only options we have for task status are complete and in-complete.According to google, there is a way to customize these, but I can not figure out how to do it. Is google just making stuff up, or is it actually possible?“In RingCentral, to access more options for a task status, you can typically click on the task itself, which will then reveal a dropdown menu allowing you to select from various status updates like "In Progress," "On Hold," "Pending," "Blocked," or even create custom status options depending on your company's workflow needs; you can also usually set percentage completion levels for tasks that require incremental updates. “

My questions are in reference to this RingCentral link that states that free users can only receive calls through the company's Auto-receptionist and place calls using RingOut. If they make or receive more than 10 calls in a billing cycle, the account will be charged the cost of an

Haha… the situation is so bad it’s almost funny. Right now, we have a set main line, and multiple people are logged in to it. We’re a small five person company, and have everyone logged into the same line, so that we can all access the voicemails and messages. If we use extensions, then everyone can only see their own individual extension and not the main voicemails and messages. We do not have a front desk administrator or secretary so we can’t have it where everyone cannot see it. I figured it was possible it was the number of phones connected, but this wasn’t a problem before, only recently became a problem. This is a huge issue because recently, when our clients call in, if we’re already on a call, the incoming call automatically mutes both us and the other person, meaning they can’t hear us and we can’t hear them, and we have to hang up on the incoming call to get back to the first one. In the meantime, the first call sometimes immediately gets disconnected. Since this issue st

I found an old thread but did not want to revive it.  I need to either remove or reduce the volume of the sound that plays at the beginning of the page.  Using Polycom VVX model phones.  Page tone/beep too loud | Community

As of February 5th, our outbound texting stopped working. We do not use this feature to advertise but to communicate with our customers regarding their service and to respond to questions. Having the ability to text on our store phone number was one of the reasons we chose Spectrum/Ring Central as a provider. Please advise as to the issue. Thank you.

When making outgoing calls, it announces that the call is being recorded. It interrupts the first couple of seconds of the call and confuses both the patient and myself. Patients have hung up on me because of the announcement. How do we turn it off? It started out of the blue today. Has only happened one time last year but stopped after a couple of days. Thank you.

Last week I started getting the “Message cannot be sent” message after I sent a text and my texts aren’t going through. Several others in my company are having the same issue. Is this due to this TCR/SMS Registration? Is this something only our Administrator can do so our company to be able to text again through Ring Central? How can I find out if our company has to do this or if we have done this already? This is really an inconvenience to not be able to text our clients or reply to incoming texts anymore. 

We are not able to send or receive texts from a variety of phone numbers and we recently redid all of our TCS/SMS as per RingCentrals first service failure.  This started with one line last night and is expanding to multiple numbers.  Is anyone else having this issue?

I have 7 physical phones set up in the office. Each phone is assigned to a user. When I transfer a call to user 1 or just try to ring user 1 by their extension from my quick dial, user 1’s phone doesn’t audibly ring. The call goes to user 1 as it should, but the only phone audibly ringing is user 2’s phone. User 2 does not have a call on their phone, but the sound is coming from their phone.This happens any time any of my users try to dial someone’s desk. Whoever is dialed is getting the call but their phone is not audibly ringing. A different user’s phone is ringing. 

We (co-workers and myself) are able to receive inbound SMS but outbound SMS messages are not being deliverd… HELP

Everytime I untick the box to auto answer calls it still auto answers. Any ideas as to why this is?

I have been submitting for TCR registration for 3 months now without success. I have called support multiple times. Each time, they look at what needs to be changed, I change it to comply (again) and get rejected again. The last rejection I had, the support person did not even know how I would get rejected because everything was there and complied. He said he would expedite my case, but that was over 2 weeks ago. Please, does anyone know why this might be happening. PLEASE HELP! I AM DESPERATE!

We had a working campaign for years but had over 625 numbers so it was recently cutoff. I created multiple (16) of them to make it compliant, but now they all keep being rejected. To be clear, we only text between employees and never do any marketing or spam unsolicited messages. How is a company that doesn’t ever do any marketing or any of the things that TCR is attempting to stop ever become compliant to be able to just send messages between corporate based staff and our field based employees? RingCentral has failed its customers with the lack of clarity on to actually submit a form that will be accepted. 

I have a rather odd problem with my RingCentral Poly VVX 450.I have added multiple Presence Extensions to my phone and the second one in the list never shows on the screen.For example, I have added six other extensions to the phone. each users name shows on the list except for the second in the list. If I remove that extension, the next one in the list disappears, and only shows four names. If I leave a blank line, the blank space will show and the next name in the list disapears.I have tried “resyncing” the phone multiple times, adding and removing extensions but it seems that the second in the list is always missing.