RingEX

I have a rather odd problem with my RingCentral Poly VVX 450.I have added multiple Presence Extensions to my phone and the second one in the list never shows on the screen.For example, I have added six other extensions to the phone. each users name shows on the list except for the second in the list. If I remove that extension, the next one in the list disappears, and only shows four names. If I leave a blank line, the blank space will show and the next name in the list disapears.I have tried “resyncing” the phone multiple times, adding and removing extensions but it seems that the second in the list is always missing.

Having some issues with transferring calls between workers using the RingCentral mobile app. I can accept calls just fine, and when I click “transfer” if pops up with different options for our other workers. I click one, and from the customer’s end it rings and rings, and ends in voicemail, but it never actually rings the coworker’s phone. They don’t have it pop up on their phone. They’re receiving other calls on RingCentral just fine. Is there a setting or something to change this? I’ve tried messing with the incoming calls settings on their apps and the outgoing settings on my own phone.  Would be of great help!

Dear Ring Central,I hope this question/message/conversation finds you well. We kindly request your assistance in completing our TCR registration, as it is currently under review. Unfortunately, this status is preventing us from responding to clients who do not regularly check their email, significantly impacting our business operations during our peak season.We previously faced a rejection but have since reapplied, and we would greatly appreciate if someone could review our application and assist in expediting the process. Your support in resolving this matter would mean a great deal to us.Thank you for your time and consideration. We look forward to your prompt assistance.Best regards,GBC Worldwide LLC

When using SMS messaging, is there a way to have the “OPT OUT” Language as a footer of every message sent?  I don’t want to add this as a template for every text..

Is anyone from the Seattle/Eastside area getting ringing phones, but once you pick up, no audio? We also try to get into the VM messaging center, and no tone, nothing. 

I have been trying to get my TCR registration approved since Around September of last year.  I have  submitted the registration approx. 6 times.  Each time I call ringcentral and they tell me what to do and each time I have completed the task.  This has included everything from changing my website to resubmitting the form with specific language.  I have been told on at least three occasions that the inflation has been reviewed and everything is correct; only to have been denied again.  I have asked for supervisions or someone who has more knowledge that the agents I get on the phone or chat.  Either ringcentral does not have anyone who is a supervision or the agents are trained to never put one on the phone -- either way I still dont have the TCR registration complete.  I had no problem with my prior, and current text provider, getting this approved.  Does anyone have any suggestions, contacts, or other help that can be offered to get this set up.  Thanks.  

We were impacted by the outbound sms outage today. We followed the workaround provided by the status page, removed our numbers assigned to the approved campaign and tried to re-assign them. One of the numbers failed to be added immediately no matter what we tried. Support told us that we have to call TCR team in the morning. Any other suggestions? Side note, we received notice that there were SMS setup error white assigning number at 11:31AM today while no action was taken from our part. 

Our TCR for using SMS was approved a long time ago (early 2023) and lots of our staff have been able to send outgoing SMS messages, despite them not being listed in the TCR registration. Two questions:Why do we have a list of users registered when essentially everyone can send SMS messages via the RC Phone app?  When this service interruption is resolved, will our staff be able to resume their normal SMS activity? And by regular, I mean they randomly text individual customers about appointments. -John

When voicemails go through our company’s call queues, they end up on the shared team email with the transcription. We have stopped receiving them as of 3 this morning. Has anyone experienced the same thing? Under notifications for these numbers, Voicemail messages by Email is checked.

my SMS SERVICE suddenly blocked with notifying me and they are telling me about some TCR services. i have been using SMS services for more than an year now. they are not co-operative and don’t know how to fix the issue. not have good expereince.   

I’m reaching out to the RingCentral Community to discuss an urgent issue we’ve been facing with our TCR (10DLC) registration for our number. Over the past several months, we’ve submitted 7-9 applications, each of which has been denied despite following all instructions provided by RingCentral agents. Our organization supports public safety and emergency services education, and we rely on these communications to provide critical updates for students taking EMT and paramedic refresher courses. This affects students and agencies working on the front lines of public service. Without successful registration, our ability to send essential messages could be completely disrupted, putting vital operations at risk. We’ve gone above and beyond to comply with requirements, including:• Working closely with RingCentral agents.• Adding more disclaimers and information to forms than is typically required.• Repeatedly

I can’t sent messages 

I’m on my 9th (yes ninth) in 7 months. How many submissions and subsequent “corrections” did you have to make before you were finally accepted and registered? Or are you like me and still sitting in purgatory?  If you finally got registered, please share your tips and tricks! 

Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?

What does  Forward to : *85$Tinvite$ error mean?

Starting a new thread.  I am a new business and am having the same problems with TCR rejections that many others have posted about here.  Rather than tagging on their posts, I am creating a new thread.Moderators- please connect me with a Ring Central Executive who can get my TCR registration completed. I have already spoken with TCR support team and got rejected after their guidance.Thank you! 

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

Some of our staff are experiencing issues hearing callers. The audio is either too low or muffled until they adjust the system's volume. In RingCentral and Windows, the volume sliders are set to 100%. When we adjust the Windows slider, it temporarily resolves the issue for that call, but we have to repeat this adjustment for every call.

Does anyone knows how to get your Caller ID name displayed with Cricket phone provider ? 

I am at a loss.I’ve re-submitted 5-10 times. I’ve worked out all the details with RingCentral TCR Support.I updated things based on deep research online.I keep getting the same failed attempts.Can I just pay someone to update my site so that this goes through?I give up.

On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers as the number. I suggest allowing it to be changed to a name so it is easier to recognize or verify which company is currently selected before making an outbound call.

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

The recent RingCentral App domain upgrade, has us in a situation where we're having to touch each machine that has the older version of RingCentral installed.The MSI doesn't have the "check for updates" option. The EXE isn't supported for scripted installs or GPO's or SCCM or Intune because those run exe file on behalf of system users w/ elevated permissions.Running the EXE on a machine will not uninstall the currently installed RC App from an MSI install.Is there a utility or a way for us to uninstall all RingCentral apps no matter the version before installing the newest EXE install ?

Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.  Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.   Incident status updatesJanuary 22, 2025 13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.January 22, 2025 12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided

This is very specific, but we are unable to make calls out to the 657 area code.  At our end calls ring once and seem to drop.  Customers are seeing the call.  We can receive calls.  We have checked other area codes and have no issues with calling out.  Is this a RingCentral issue?