RingEX: Phone, SMS, & Fax

Account type: CanadaRelated case number: multiple case ID's (never resolved) - last 08629547Detailed description of problem:My faxes are not being received by certain fax machines/services despite receiving a "SENT" confirmation. When I reviewed the case with the recipient's fax support person, I was told that my fax is attempting to come in with a foreign area code and number: 650-655-6633This fax number has been associated with sending BLACK SPAM pages. It is being blocked automatically by other faxes.Why does my fax not have MY caller ID? It is correctly entered in the required fields.Are my faxes rerouted via an American number?I am fed up of thinking that a fax was successfully sent only to then discover that nothing was received. It is distressing and embarrassing.Kim Lorenz Cabanlit from Ring Central has yet to respond to my query and contact me.Previous troubleshooting steps taken - I don't know. RC does not tell us what they do. They just ask if there is

Can the phone display the telephone number of the caller who left a voicemail while I am listening to the voicemail?

Can you still use your fax machine to receive faxes or does it all have to go through the app?

How is it that Ring Central cannot direct external calls to voicemail while allowing internal calls to go through? For what they charge, this feature should be a part of the service.

I am not using any app or cell phone (nor do I want to). I just want a fax that was to to me off of my RC portal.Thank you.

Such as number of texts send/received, and time to respond, etc.Our business communicates with a large number of clients on a daily basis through phone, text, and email.We regularly analyze our phone call data, such as length of call, time to answer, how many times one customer called, missed calls, etc. We use texting almost as much as phone calls, so we need to see similar data about our text messaging.The benefits of such a feature to me seem obvious, that we will be able to track our progress as a business and to see places where we need to improve. Its very important to see the data of how the support team is communicating as a whole to our customers.

Ringcentral app in my Salesforce browser won't let me directly respond on a text thread or scroll all the way down to the new messages. I've cleared cookies, signed in and out and even tried on different browsers.

hey , i have CA us numbers and i travel outside the state , i notes that i can call from the app but i cant received international calls ( from the state to my phone at the other country ) .what can i do ?

Hi all,I just created a simple call queue with 2 users.At the end it gave me an extension number for the call queue but I was not able to add an actual phone number for people outside my organization.Any idea what I'm missing and why I'm not offered to use an existing RC phone number as the main number of this call queue?ThanksRegardsRemo

I deleted my call log from my desktop app but now it doesn't keep a log of any calls dialed or missed on my desktop app. These are only recorded on my web page ring central. Is there a way to get my desktop to log these calls again so I don't have to keep logging into the web page to see missed calls. Thanks.

Click on RC icon, swipe down from very top of screen and message ''switch to this device'' appears. Must click approval to reconnect caller.If call is initiated from mobile, this situation never happens. Incoming only.iPhone 8 , iOS 12.1.4

Incoming calls dropping while in session. Like 15-20seconds after the call is picked up.This happens since this morning, Outbound is perfectly fine, just the inbound calls that are having issues.

List of Enabled international sites does not match the list for a meeting. Specifically the option to Invite by Phone which is really Call Out. RingCentral does not offer incoming local numbers and those countries do not have access to the internet. They have no way of joining a meeting. This was not clear when RingCentral advertised international support. We verified the countries of most importance were on the list so it was misleading. There are additional conversations, many several years old, requesting various countries be added for local numbers or enabled for call out. To date very few have been added although requested. What is the long term plan to meet the needs of those customers requiring international access?

I tried several times sending faxes via RingCentral to a fax machine which is attached toATA Router and configured in RingCentral but never successfully transmitting a single fax over. Receiving error report "Fax Message Transmission Result to +65 xxxx xxxx - FAILED" but was not getting any details of the failure.However I get an error popped-up on the RingCentral screen after login. "E995 Service may be limited or unavailable. Your specific location may not be automatically communicated to the dispatcher".Could this error is related to the fax transmission failure?How can I solve the fax problem?

I noticed that the issue with multitasking while listing to a recorded call has been corrected. I can now listen to a recording without having to be on that page however when calls come in or if we have pending calls, the log appears to be on a 15 second to 30 second delay. Is this known to you guys and is this issue being addressed? I noticed this over a month ago but over the past 2 days it seems to be delaying worse.

No Alert on incoming call from cellphone with ringcentral app

How can I create extensions for our employees to communicate internally? No need to place or receive external calls.Thanks!

I would like my Ring Central Phone and my Land Line to ring simultaneously, after a couple rings to forward to my Cell phone and then go to my Ring Central Voicemail. Can someone outline how I do that? Thanks for the Help!

I installed the desktop application and it won't start. The error message said I have an incompatible graphics card. It is an older PC with an Intel G33/G31 card. What should I do?

Hi. This is in regards to my external conference line. Usually, I press the star key before and after my host code, however every time I try this, it kicks my call to my cell phone. Help!

Is anyone else experiencing the following issue since updating to softphone version 11.0.1.35084?I just noticed this and it may be a result of today's softphone update, but whenever our users have active calls on their softphone, but "Record" button is activated automatically (with no announcement that the call is being recorded) and when you click to Stop Recording a message is received that states "Recording cannot be stopped". HOWEVER, we are not automatically recording all calls, and there are no recordings found in the RC portal. This is an urgent issue as we cannot record calls at the moment because of this bug, and our users think they are recording calls when they are not. Screenshots attached.RC_issue_1.JPG - Shows softphone will placing call, before the call is connected.RC_issue_2.JPG - Shows the active call with the Recording button depressed/activated.RC_issue_3.JPG - Shows call log of the test calls I placed, showing there are no recordings of the

Hello. I operate a small inbound call center where we take live transfer calls from marketing agencies. I'm just wondering if there is a way to disable the V/M function on the call queues?The reason I need to do this is that I need a round-robin style or rotating style call routing to my phone sales reps however if they miss the call or are not at their desk I cant have the call go to voicemail.I have spoken with RingCentral Tech support multiple times and the only get around to this seems to be to create extensions the incoming number is assigned to. That way I can turn off the v/m function. That works... However using the extensions it only allows me to route the calls via Simultaneously or Sequentially... No Rotating or Round-Robin function. This seems too difficult for such a simple function that a lot of call centers are using.Any help would be much appreciated. Thank you

My company currently uses RingCentral at all levels of the organization - from a robust Inside Sales team to technical support. We've leveraged all of the functionality of RingCentral and have found it to be a good solution for us.One thing that I (a system administrator within the company) have found to be a slight hitch is that when you use RingCentral for Google and have it hand off calls to RingCentral for Desktop/RingCentral Phone - it opens a new tab (which I understand is part of the handoff process). Is there any way that tab can close automatically after a few seconds, or once the handoff is complete?The solution presented to me by technical support was to handle calls in the browser - but we've found that we are more likely to have call quality issues handling calls in that manner.For the majority of our company - this isn't an issue. It is only an issue with our sales department who are averaging 70 or so calls a day. So closing out a tab 70 times in a day that y

Could someone walk me through the inner details of Shared Lines?We have a 3 phone system (paying for 3 lines). We want to use these in a Shared Line setup (i.e. keep each line open on all phones as calls come in).My question - if more than 3 people call in, what happens? Busy signal? Voicemail?

The article at this page purports to explain how to block from the app:https://support.ringcentral.com/s/article/5754?language=en_USHowever, when I tap the information icon to the right of the number in the call log, the only options that appear are "Open Glip" and "Send a Fax." I don't know how to get to the block icon depicted in the article.