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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,739 Questions
  • 8,096 Replies
3744 Questions
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f.-x.-flinnNew Participant
asked in RingEX: Phone, SMS, & Fax
Fax from VOIP (digital) vs POTS (analog) expectation table

VOIP = Voice over IP, digital lines, internet phones -- Ring Central is VOIP, cellphones are VOIPPOTS = Plain Old Telephone Service -- traditional landlines; uses copper pairsAs the Ring Central documentation carefully explains, Faxing over VOIP has issues and customers with intensive fax requirements should stick with a POTS line.Our company's reliance on faxing has diminished considerably so we are taking the plunge and going all-VOIP.Here is an expectation table I derived from my testing of our small (<10) user Ring Central system that some may find useful:To: RC fax # (VOIP) POTS fax numberFromPOTS fax machine works fine traditional faxing not relevant to RCRC # autodetectsfax call and processesper settingsVOIP fax machine may not work works fine especially if on same RC account

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technosys-computers1New Participant
asked in RingEX: Phone, SMS, & Fax
text messages

is there any way i can select all contacts in one time to send text messages from ring central app

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salsNew Participant
asked in RingEX: Phone, SMS, & Fax
need to forward our main fax number to another fax number outside of Ringcentral--for new emr

Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out? 

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derchiwsNew Participant
asked in RingEX: Phone, SMS, & Fax
Way to opt back into queue before wrap time is completed?

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

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heavenerNew Participant
asked in RingEX: Phone, SMS, & Fax
We would like the incoming ringcentral calls to have a unique ringtone for iphone.

We would like the incoming ringcentral calls to have a unique ringtone for iphone.

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ashley-tallynNew Participant
asked in RingEX: Phone, SMS, & Fax
Improved formatting of URLS in RingCentral (Glip)

Within a Glip chat or team, I would love to be able to add some text with a link behind it: like so.We use Glip for all internal communication in our business and I often find when I'm writing a longer post, that a long URL breaks up the flow and means that people don't always see or read everything.

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store-locationNew Participant
asked in RingEX: Phone, SMS, & Fax
Phones went down with no redirect or notification

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

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Community Manager
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bruce-mulberry1New Participant
asked in RingEX: Phone, SMS, & Fax
Warm transfers

We need warm transfer capability for soft phones. This is something that we expected when we switched to Ring Central, but is not happening.

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hamptonNew Participant
asked in RingEX: Phone, SMS, & Fax
Custom Host Code for conference

Custom Host Code for conference

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bill-foxParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
URL to initiate call.

I was using:https://service.ringcentral.com/ringout.asp?cmd=call&username=17274003201&ext=7001 &password=XXXXXXX&to=17274106584 &from=17274106584&clid=7274003201&prompt=1 (I added space)To initiate a phone call to my cell and then connect to a customer.I know get this message:<html><head><title>404 Not Found</title></head><body bgcolor="white"><center><h1>404 Not Found</h1></center><hr><center>nginx</center></body></html>

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diane-nelliganNew Participant
asked in RingEX: Phone, SMS, & Fax
Newby Question: Can I add an attachment in the text function?

Question: US user! I am a newby here at Ring Central and am teting the text functionality on the desktop app. There is a paper clip to the left of the text box; does this mean I can add an attachment? What is the purpose of the paper clip? I can't seem to get it to open.

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Community Manager
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peter-marks1New Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral SIP servers?

i have a virtual employee in the philippines that uses our softphone. Our previous VoIP provider had a SIP server local to asia (in hong kong) that we used for less latency. Does ringcentral have different SIP servers for users who are overseas?

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juan-sanchezNew Participant
asked in RingEX: Phone, SMS, & Fax
Desktop App: Speaker Mode Missing

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use. For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone). Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer. You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen? Thanks!

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paul-sigafusNew Participant
asked in RingEX: Phone, SMS, & Fax
Declined calls on Apple Watch go to personal voice mail rather than business voicemail.

When my office manager declines a call on her apple watch, the caller is directed to her personal voicemail, rather than our business voicemail. How do I change this?

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ben11582New Participant
asked in RingEX: Phone, SMS, & Fax
Message from RIngCentral phone app to RingCentral app (Glip)

As an Administrator, I have enabled Phone in the RingCentral app for testing on my machine.I am able to make outbound calls and receive calls as expected.As a 'user' of the RingCentral App (Glip), if someone sends me a message from the 'phone' app - this does not show in (Glip).When will this function be enabled as we use it a LOT over all of our customers in place of other messaging apps

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liubov-penyugalovaNew Participant
posted in RingEX: Phone, SMS, & Fax
Usage and Adoption Reports

Hey Everyone, our analytics team is working now on Feature Usage and Adoption Reports. We would like to help you understand which of the features have been adopted and to what extent within your organization so that you could drive adoption of the features and timely identify negative trends in usage. For instance, you may need to know how many people of your organization actually use Meetings or RingCentral app (Glip), how intensively and who are those who don't use and need more training on the product. How many assigned DLs are actually used, how many faxes sent and who are those who really use the feature.We're wondering which features and what metrics are the most meaningful for you. Why? How are you going to use the report? How would you actually drive adoption?Thank you very much ahead of time!

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ken-bermanNew Participant
asked in RingEX: Phone, SMS, & Fax
Launch Glip on system start ?

Does Glip/RingCentral app automatically launch on sys start by default?Can you control this command on a global level for all users? If not, I can create a new GPO to force this action.thanks

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barbara-oliverNew Participant
asked in RingEX: Phone, SMS, & Fax
How do I set up RC iphone app to receive SMS Texts?

After so many of my clients have ended up with my cell phone number and text me at all hours - I decided I would finally upgrade my Ringcentral account that I ahvehad for about 12 years to the business plan that will allow that.I can;t seem to get the RC app set up to receive texts though and wondering if it's just not really capable of what I need.I have a main account number (which i never use) and 2 business phone numbers that I answer with diff business names. I ahvealways just forwarded voice calls to my cell using the called number so I keep straight which way to answer - so I have never used the RC app.Now with wanting texting - I have to use the app - but it is looking like I have to sign into and out of each number in order to receive texts - which would totally defeat the purpose.Am I missing something or shuldI just revert to my previous less expensive plan and find an alternate solution (even carrying a separate "work" phone is an option!)

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rstoeberNew Participant
asked in RingEX: Phone, SMS, & Fax
iPhone app frequent interruptions during call

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. Then during the next 15 minute call it might happen twice. It'

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zNew Participant
asked in RingEX: Phone, SMS, & Fax
NO SOUND

I can receive sound when I visit youtube or skype but I can't get any sound on my ringcentral desktop app. I've purchased a new mic and new headset and I still can't hear voicemail and no sound for calls.i've called tech support and they refuse to help.

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Earl437550009New Participant
asked in RingEX: Phone, SMS, & Fax
RC Application Won't Update Within Application

Cannot download the update, RingCentral Update Server is not available

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lopez-aguado-turinNew Participant
asked in RingEX: Phone, SMS, & Fax
voicemail not playing correctly

My default voicemail says "you've reached Clarissa Cruz-Duran..." on the ring central website but instead it plays "you've reached paralegal unknown..." , is there a way I can fix this without recording a custom message? 

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adam-robinsonNew Participant
asked in RingEX: Phone, SMS, & Fax
Desktop App: Messages & HUD are not refreshing

I am having issues with software not refreshing. Message notificationstake ages to arrive if at all HUD claims that either other phones are available,but they are not or they are active and they are not.  I do not believe its a firewall issue or anissue with my router. I have turned SIP ALG off on my router which made nodifference. We have 6 seats on Windows 10 and 7 and both behave the same. I havecalled the help desk to be only advises to uninstall and reinstall.   

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taylorParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Return to Operator from Voicemail

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.Account type: CanadaGoal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

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captain-murphyNew Participant
asked in RingEX: Phone, SMS, & Fax
Android for Work Profile - Softphone Bluetooth

Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.I have only been able to test under Android 8.

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