Complex call recording scenario. Example.We have 10 ‘departments’ that have call queues. Only ONE of these departments, e.g SALES, is enabled for call recording. As are the call handling agents within the queue.There is a recording announcement “thanks for calling sales - your call is being recorded”When a customer calls reception (no call recording) and asks to be transferred to SALES, the receptionist does a consult transfer to an agent. Now here’s the problem.The first part of the consult - receptionist to salesperson - begins with “thanks for calling sales - your call is being recorded”. But when the customer is actually transferred, they don’t hear the warning.We don’t want receptionist to be told, we want the customer to be told.The attempted workaround from RC is to create a custom recording greeting of silence (1 second) and apply. Then on the Sales queue, create a custom greeting saying “you are through to sales - your call is being recorded”. This is fine, ‘in theory’ …….. BUTWe have to record outbound calls
