SMS

Anyone else get number blocked for legitimate texts marked as spam?I am the owner of Dynasty Insurance Services LLC, an independent insurance agency operating out of St. George, UT. My business number (435) 216-1567 has been wrongfully flagged as spam and blocked from sending text messages to my own customers without any warning, justification, or opportunity to appeal before the restriction was applied. This is a serious business disruption. I was in the middle of onboarding a new customer — sending them their GEICO insurance ID cards, policy details, and follow-up instructions — when your system unilaterally cut off communication. This is a time-sensitive industry. My clients need immediate access to their policy documents and I need to be able to communicate with them. I have never engaged in spam activity. Every message I send is to consenting customers who have willingly provided their contact information as part of the insurance process. The content of my messages is en

Hello I already imported this template but it is not working for all types of Missed Calls, including Missed Calls that leaves a voicemail. Our phone is setup where a caller Press 1 or Press 2 and then it routes to the extension press 1 (goes to a call qu. I am trying to create a workflow where ALL Missed Calls (including Missed calls that leave voicemails are getting an Auto Reply Text message. How to do this? I am not even sure which callers its working for. 

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

requesting an option for IVR be able to send a SMS to the caller

Texts are not showing up to associated customer deal in pipedrive

Strange issue. We are able to receive sms photos from most numbers. From some numbers we do not receive photos over sms. We can receive regular sms message from those same numbers. Then they send photos and get no error message and we see nothing on Ringcentral app. Just nothing shows up at all.Any idea whats going on here?

I was wondering if anyone has used a ring central number for setting up 2FA on accounts such as Google, Microsoft or Zoom and are there any “gotchas” that I need to be aware of? Note - I’ve read that Microsoft doesn’t like VOIP phone numbers for 2FA authentication. Has any one run into this with Microsoft, Google or Zoom accounts? I know that this question has been answered 5+ years ago, but I’m wondering if lately anyone has run into this?… Thank You!...

I applied for and received an EIN from the IRS for my business.  I placed the EIN in the SMS registration field where required, and I received a message that the EIN does not match the business name on file.  I input the EIN exactly as I received it from the IRS, so I’m at a loss as to how to correct the error.Thanks!

I has just found out about text messages getting deleted after 5000. So set up archiver. Issue seems it archives only texts that were made after archive was set up. Is there no option to backup old texts before they get deleted? Can i archive all texts that still exist on Ring central app?  Thanks

Are others experiencing situations where messages appear to send, but either fail later or never reach the recipient—and you only find out after the fact? How are you giving your teams confidence that a message was actually delivered and seen? Paul ZylaPartners in Excellence - pzyla@partnersmn.com

Any ideas on what I am missing on my opt in form to get this:Rejection Code 2132: Invalid Call To Action - The instructions provided for a customer to give SMS opt-in are not sufficient?I have a place for customer name and mobile number. I have a check box agreeing to receive text at the mobile number provided. It also requires a signature. (along with consent for text messaging and opt out information, link to text privacy policy)Does the customers name and mobile number need to be in the statement with the check box instead of referencing it above?Any ideas are appreciated.

I have been repeatedly denied TCR registration. This is error message Im getting.DCA2 declined sharing request for campaign CDII6BR. Rejection Category: MANDATORY_MESSAGE_TERMINOLOGY, CALL_TO_ACTION. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)We have this entered:“Recipients opt-in via a form on our website located at https://www.burndolaw.com/contact which says I consent to receive conversations (external) text messages from Burnett & Dougherty. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary. Visit https://www.burndolaw.com/privacy-policy for privacy policy and https://www.burndolaw.com/privacy-policy for Terms of Service.”Our opt in Mes

i need to set up a text message auto response

My company main number has been unable to receive ANY inbound SMS since Monday April 6th. I am an independent insurance agency. Every text I am not receiving is a potential client or existing client I am losing. This is directly costing me money every single day.I can SEND outbound SMS fine. My other number works perfectly. SMS logs show messages as 'Delivered' but they NEVER appear in any app — iPhone, desktop app, web app — nothing. All configuration is correct. Fax/SMS recipient correctly assigned. This is 100% a backend carrier-level inbound routing issue on this specific number.RingCentral support has been completely useless. I have called repeatedly, over and over, trying to get this fixed, and been told it's 'escalated', then one person emailed me and offered me an appointment on APRIL 19TH. That is 10 days away. 10 days of missed client communications. 10 days of lost sales. 10 days of a broken service I am paying for.I need an RC engineer to look at the inbound routing/provisi

I cannot login.  It just has the loading screen.

I just learned that a paid third-party app is required to integrate RC SMS into Zoho. I asked customer service reps from both companies if RingCentral and Zoho integrated and if I could send/rec RingCentral SMS in Zoho, and both said yes. I guess it is my fault for not asking the right question. Only telephony natively integrates.I need to figure out how to integrate RingCentral SMS into my Zoho CRM Standard account. The extensions I have found so far are expensive and require a Zoho Enterprise account and/or webhooks (not included in Zoho Standard). Does anyone have any ideas? Is RC developing an app for its customers? Zoho is a popular CRM. Thanks.

Hello RingCentral community!I am looking for some clarification for the SMS content policy.Background: We are a clinical lab that tests mainly for illicit drugs, and we use RingCentral’s SMS to discuss results with doctors and such. This type of communication in the testing world usually includes some interesting vernacular that would normally violate the SMS content policy. But, sometime last year we reached out to RingCentral to see if they would except us from the content policy (in which they have) for a few words such as “Meth” and "Heroine.”The Issue: We are trying to whitelist more words so that we can use RingCentral’s SMS (specifically “Cocaine” and “Xylazine”) without using street names like “booger sugar” and “za za” (very unprofessional). We reached out to support but they just pointed me towards the content policy which I have already read. If I read it right, “Meth” and “Heroin” should be a bad word, but it is not. Why can we send some illicit drug names but not others?Wo

Dear Team,We are currently using Ring Central for AR calling, and we are experiencing an issue specifically during Medicare calls. When we enter *11, the call automatically goes on hold without any manual action from our side.Could you please advise on how to resolve this issue? Is there any way to disable or remove the hold shortcut associated with *11 in RingCentralYour guidance on this matter would be greatly appreciated.Thank you,

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Please Help me on thisThe error is mention below  DCA declined sharing request for campaign CVDYVFA. Rejection Category: CAMPAIGN_DESCRIPTION_OR_ATTRIBUTES. Explanation: Rejection Code 3107: Invalid Campaign Description - The Direct Lending field for the campaign was set to true, but the campaign description, sample messages, or website did not have content about lending.

I recently received a text message soliciting me to apply for a job. How do I block the number(s) and report them as spam. The directions in help do not work. The three ellipses did not contain a Block or Block & Report Spam option. 

Hi! New-ish user here. It looks like folders can be created for “Messages” but not “Texts’ in the app. This would be helpful to organize SMS texts...for example, when a text message has been actioned so you want to move it out of the main display, but need to reference it later. The app we used previously, Texting Ninja, had an “Archive” function that did this (not to be confused with RC’s Archive function). Is there any way to accomplish this type of folder organization for texts? Is it a roadmap item? Thanks! 

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

An employee recently ran into an issue with sending a picture via the RingCentral mobile app to another employee’s personal cell and it failed.  After about 1 ½ hours on the phone the case was escalated.  In hearing back from support today it was advised that the reason the picture failed to send was due to our TCR Registration not including MMS.  Our team does send MMS on a regular basis without any issues and am hoping this failure isn’t just the beginning of more to come. When going through the TCR process not once did it mention anything about MMS?  It took me literally a year to get my latest campaigns to successfully register which was not a pleasant process at all and for my own sanity cannot go through the process again. Have any of you run into MMS failing and support telling you it was due to your TCR Registration not including MMS?