SMS

I receive after hour sometimes really late messages as well as on the weekends when I don't work is there a way to turn off messages 

Can't send 2 links in text because they were labeled as spam or is it because the word "porn" appears in their titles.  These are anti-porn therapy tools

Hi. I called into RingCentral, spoke to the TCR specialists, made their recommended changes, and submitted my TCR registration twice now. I received error CR2010 both times - “brand website references charitable donations and declared use case is not charity”. Before I call in again, I decided to research that error code with other phone providers and apparently, their registration has the use case “charity” but RingCentral’s registration form doesn’t. What use case am I to use then? Please help. Thank you.

Over the past two weeks we have started receiving SMS messages with the message “help”.  The inbound numbers are random and very infrequently the same.  The majority of the numbers being targeted are not published so am assuming a bad character somehow retrieved them.  In looking through the SMS logs concentrating on Company Numbers I am seeing the inbound text and then an immediate outbound text to that very number.  These Company Numbers are only monitored by myself and am not responding to these texts.  When logged into the app as admin I am not seeing any outbound text.  Also, the admin account receives other texts but am not seeing any similar auto response. Any ideas why these auto responses are being generated?   Thank you,Susan  

The previous fix I saw for this mentioned accessing the “Admin portal.” As far as I know, I don’t have access to any admin portal. How do I make it so I can send texts via Ring? I’ve been working around this issue for over a year by copying the number that send me a text and replying using the texting service on my phone.Since I’ve had Ring, maybe a year and a half, sending texts has never worked. Maybe this account feature is disabled for me or is this something that isn’t yet integrated into the computer and phone application (both don’t work)?This seems like a simple fix and my senior level computer programming twin brother says it shouldn’t be complicated to utilize a phone number to send a message, phones in fact do this multiple times a day. Thanks

Ooh, those brilliant folks at RingCentral University have created a phenomenal resource for texting from the RIngCentral App!The course covers how to text from your business line, how to send and manage messages, and provides answers to frequently asked questions. You can get into it here:https://university.ringcentral.com/en-rex-u-communicating-with-textsLet us know what you think! 

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message. 

Does anyone have a step by step guide to configuration of a VLAN using unifi network hardware and ring central phones?  Using poly e350 phones, I changed the VLAN id to 10 on the phone, I believe I changed to VLAN id for the switch port to 10 in the unifi controller.  The trunk port to the unifi switch is set to allow all VLANs, and the unified controller has a DHCP server (enabled) for the given VLAN, i.e. 10, so I am at a loss why the poly e350 cannot get an IP address via DHCP, when set at the phone and the switch port to VLAN 10.  Surely someone that has unifi (ubiquiti) network equipment has figured this out?  Any help greatly appreciated.

Hi everyone,Our company has several RingCentral accounts used by different staff members. Right now, all of our text messages go to one main account.To read or reply to messages, we have to log out of our current account, switch to the main one, handle the texts, and then switch back — which is really inconvenient.Is there a way to let all users view and respond to texts from the main account without having to constantly switch accounts?Thanks in advance for any help or suggestions!

Several Agents able to send and receive text. Two agents can receive text but cannot send text.

Does RingCentral offer an AI Agent for SMS text messages that could intelligently respond to inbound text messages?

I need to speak with someone who can help me understand the rejection reasons for our application. I looked up the codes, but I still don’t understand the issue. I don’t think the application is adequately explaining our use case. Who can I speak with? I’d like to help above the level one support offered via the SMS hotline. It seems like we’re close, but I don’t want to guess and go back and forth with multiple attempts. 

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator 

How secure is it to send PII across SMS texting?

We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning.Incoming  text comes through right  away at all times. Any help would be appreciated

We’ve got an approved SMS campaign for some emergency alerting going on with the company I support. We’ve got one designated DID that all messages are slated to come from, but a total of 7 employees who will need access to that DID to send messages in the event of an emergency. What’s the best practice or what are folks using out there to provide access to a single DID for multiple parties within the RingCentral tenant?  

Everyone in my company is having the same issue.We are receiving SMS messages but cannot send any SMS messages. And we are not receiving an error message saying they can’t be sent. So maybe they are “sending”, but not being received on the other side?Anyone seen this before? 

Who do I escalate my TCR registration (re)submission to?   The chatBot does not seem to be armed with any useful information.   We have resubmitted for maybe 4th time.   Is it better to delete and start over with new submission, or is our latest submission going to be reviewed?  Is there an SLA to review?  Prior rejections came wiethin 2 days.  This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business.   Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test.   I take mobile numbers from a web form.   That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.   

We're having major issues with sending out SMS to what seems to be only Verizon wireless numbers. MMS images get sent out just fine and we're receiving SMS without issues. I've opened multiple tickets and nothing. Our business if being negatively affected at this point. TCR has been registered. Support staff has provided zero solutions. First they said we didn't have credits, then they said TCR, no one is really doing anything and our business is suffering for the lack of support from Ring Central. Any help is greatly appreciated.

Good afternoon, we have enabled our main company number to recieve SMS and it was approved. Now we don’t know how to read these SMS, any idea? Thanks in advance

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

We are using the sms feature and we can receive messages but can not send them. 

I have two separate accounts that I use on a regular basis. One account I log out of on weekends as I am unavailable, however I STILL receive all incoming text message alerts. When I open my RC I am able to see all incoming texts sent to the account I'm no longer logged into. I have tried removing the other account on the mobile app and STILL receive the incoming texts. My only fix so far is to completely uninstall and reinstall the app. Once I log into the other account during the week, the issue will pop up again. I also see this message on the bottom of all texts sent to other account I’m logged out of.  

When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text.  Is there a way to add this in?Thank you

I only have a SMS account with Ring Central. When trying to TCR register my SMS line, at the first step of the process I keep getting an error message after I enter all of my business and contact info. The error message says, "Cannot process transaction at this time. Please try again later". No one in Tech Support has been able to help resolve this issue. Does anyone have any suggestions or idea what's the problem? Thanks.