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Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

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M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1303

M

21 hours ago

N

nhazenThe First Step

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

114

N

23 hours ago

Jann MateoCommunity Manager

published in News & Announcements

Discover the future of RingCX: Join us in RingCX unlocked webinar for new features & Live Q&A!

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming November 19, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: November 19, 2026🕒 Time: 11 AM PST

130

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

“Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!”

Come and join us for another “RingEX Unlocked” webinar this coming November 18, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: November 18, 2026🕒 Time

100

1 day ago

C

chachamAmplifying the VIBE

posted in APIs and Developer Console

I am trying to understand legs_json to review some of the more perplexing call log entries

I am trying to understand legs_json to review some of the more perplexing call log entries. My original assumption was that each leg represented a step in a calls journey through the system, such as call, pickup transferred, hung up. This might be pa

543

C

1 day ago

J

joseph-paulNew Participant

asked in App Connect

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1289

M

1 day ago

A

ACPAPThe First Step

asked in Admin Portal & Account Management

Port outs getting rejected without clear explanation why.

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The

5158

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

RingCX keeps getting better! Watch the October 2026 'RingCX Unlocked' Recording & See What's Coming!

Welcome to this month's RingCX Unlocked recap! Hosted by Sara Hoyt from Customer Success, this session highlights our latest innovations in unified agent workspaces, real-time compliance safeguards, and CRM integrations designed to make your contact

300

2 days ago

T

The-MikeDThe First Step

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

414

rdhttNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

270

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1303

M

21 hours ago

N

nhazenThe First Step

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

114

N

23 hours ago

J

joseph-paulNew Participant

asked in App Connect

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1289

M

1 day ago

A

ACPAPThe First Step

asked in Admin Portal & Account Management

Port outs getting rejected without clear explanation why.

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The

5158

1 day ago

R

rdhttNew Participant

asked in App Connect

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

270

R

2 days ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

735

G

2 days ago

P

PM AutoThe First Step

asked in App Connect

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

814

3 days ago

P

pduncThe First Step

asked in Phone

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

120

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

149920

4 days ago

P

pluddyNew Participant

asked in Phone

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

150

P

4 days ago

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