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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,141 Replies
653 Questions
K
kerry-woodsNew Participant
asked in Admin Portal & Account Management
Paying with indian bank credit card

As per new Guidelines in india merchant cannot do recurring charges on indian credit card without authenticating with one time password. So now i am to pay to Ringcentral with autdebit feature , please help......i contacted my bank also but they said merchant has to send one time password and then authenticate the charge

5963
K
3 years ago
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manjrekarsachNew Participant
asked in Admin Portal & Account Management
MS dynamic crm with RC

How can MS dynamic crm integrated with Ringcentral?Any pointer how to start with?

4512
Mary-Community_Moderator
Community Manager
3 years ago
T
Teddi993080019New Participant
asked in Admin Portal & Account Management
NEED TOGGLING BETWEEN SEPARATE BUSINESS PHONE NUMBERS IN APP PLEASE!!!!

It is SUPER annoying and inconvenient that there's no option to toggle between multiple business phone numbers within the Ring Central app. It's not 'real time' if I have to log out and log back in to see what is happening with each business. This is a VERY important feature that needs added ASAP please!! :)

5132
A
3 years ago
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jgladneyNew Participant
asked in Admin Portal & Account Management
Error notifications sent to unauthorized email addresses.

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

5233
Mary-Community_Moderator
Community Manager
3 years ago
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Sandy62560220031New Participant
asked in Admin Portal & Account Management
Prevent mobile RC app user from making and receiving calls

Is there a way to block or keep user from receiving or making calls from RingCentral app on their cell phone? We have some field staff that only need RC app for messaging and video. No phone. Trying to avoid accidental calls which we will be billed for.

2191
Mary-Community_Moderator
Community Manager
3 years ago
K
Employee
kimEmployee
asked in Admin Portal & Account Management
Setup Custom or Holiday Hours : Advanced Rule

Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 2 Choices: 1) Play Company Greeting: record a custom greeting about your Holiday Hours2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.   or  Below is the finished product - you will be brought back to the main screen for adding rules

685017
K
Employee
3 years ago
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shannon-simonsonNew Participant
asked in Admin Portal & Account Management
Migrating individuals vs entire account

Can someone explain to me how it makes sense to only migrate a couple of people at a time to RCV instead of an entire account? This is creating issues within our team.

1561
S
3 years ago
S
scott-4New Participant
asked in Admin Portal & Account Management
Setup auto pay?

I need help setting up auto pay

4601
Mary-Community_Moderator
Community Manager
3 years ago
D
david-eisenbeiszNew Participant
asked in Admin Portal & Account Management
Can you send me an invoice via email each month?

My bookkeeper asked if I can provide her with a RingCentral bill each month so that she can keep our accounts straight. Although our account is paid automatically each month, she still wants/needs an invoice for our records. Can I get an automatic email each month that shows the current charges and what was paid or what is due? How do I set that up? Thank you.

7484
M
3 years ago
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aandersonParticipating Frequently
asked in Admin Portal & Account Management
Unable to modify call handling as Super Admin

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?

3612
C
3 years ago
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Julia799408016New Participant
asked in Admin Portal & Account Management
Call Queue After Company Hours

Our company hours are 9 - 5. We have three call queues, two of them are also set to 9 - 5. We have one queue we would like to have set to 8 - 5. Only 1 person would be answering calls at this time. We have her hours set to 8 - 3, all other members of the queue have their individual hours set to 9 - 5. Can our 8 AM start person receive calls from the queue if the company hours are set at 9 - 5?

13523
Joe Cache
3 years ago
A
Employee
anthonyjabalEmployee
asked in Admin Portal & Account Management
Can we have the direct line set to have a number of rings first before it reach the user greeting and/or connecting message in a user extension?

Can we have the direct line set to have a number of rings first before it reach the user greeting and/or connecting message in a user extension?

2551
Mary-Community_Moderator
Community Manager
3 years ago
A
alexander-wadeNew Participant
asked in Admin Portal & Account Management
Trouble with Chrome Extension?

Is anyone else experiencing issues recently with the ringcentral google chrome extension?Starting in the last week or so we've had several users report that when they make a call the other end can not hear them. So far when they restart their device it seems to work after that, but it's seeming to happen frequently so just trying to see if anyone else has experienced the same thing.https://chrome.google.com/webstore/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb?hl=en

12401
A
3 years ago
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scolebrookeNew Participant
asked in Admin Portal & Account Management
How do I search the chat history of the whole company?

As Data Privacy and Compliance Officer I need to see whether anyone's personal details have been transmitted or received by any staff member over RC chat/Glip. How do I do this?

10633
Mary-Community_Moderator
Community Manager
3 years ago
P
panzilotti2New Participant
asked in Admin Portal & Account Management
Incoming Fax Setting

We have one main fax line for everyone. We would like to have the faxes printed to our main lobby printer. We don't just have one person collecting all the faxes ( whether it be by email or fax).RC only has the option to connecting the fax to a particular user, and then the settings can only be changed on the RC APP under the specific user not the RC website under Admin.Why can't an Admin change the settings to incoming fax on the website, and the settings can only be on the APP of the user?

14191
Mary-Community_Moderator
Community Manager
3 years ago
S
shankarjaydevaNew Participant
asked in Admin Portal & Account Management
select extension user and log them out of app

Is there any option for Admin to log out their extension users from their logged in app. Example: if there are 3 extension users logged into their RC apps mobile or desktop, Admin wants one of the user to log out from all the app he or she is logged in, how can admin do that for the user?Can it be done from Admin portal?

5131
A
3 years ago
A
andy-2New Participant
asked in Admin Portal & Account Management
How to park a call using desk phone

Hi, I'm new to Ring Central and have a simple question hope someone can help.Basically, I'd like to find out how can I park a call and then transfer to the recipient using Polycom desk phone. For example, if I pick up a incoming call for my colleague and I need to park the call to a location and then inform my colleague (via intercom I guess) the park location for him/she to pick up the call. What do I need to setup to perform the above? Thanks in advance.

5991
A
3 years ago
E
evanlevineNew Participant
asked in Admin Portal & Account Management
Multiple RingCentral Accounts in one?

Hello,I have two RingCentral accounts, each tied to different email addresses with different organizations. Is there a way for me to link them and view within the same desktop or mobile app? I found I need to have one open in the app and another through a browser but it is very cumbersome to do. Would love any tips!Thank you,

21261
A
3 years ago
J
jordan-1New Participant
asked in Admin Portal & Account Management
HUD & Ring Group

Hi All,We use a ring group assigned from the user 'Main Receptionist' to simultaneous ring 15 staff extensions. Prior to the last software update, when an extension picked up a call, the HUD would correctly display that extension as on an active call.After the last update, the HUD now displays 'Main Receptionist' as on an active call but not the user extension that picked up. This is a huge problem because A) the user extension displays as available 2) Main Receptionist only shows active with the first number that called in Main Receptionist --> Ring Group (simultaneous ring) --> User Extensions It is not a problem with windows 10 app as far as I can tell. If a user extension is picked up on a physical device, main receptionist is shown as active on the phone itself as well.

2791
Mary-Community_Moderator
Community Manager
3 years ago
Y
ysneorNew Participant
asked in Admin Portal & Account Management
Feature request - allow data export in TXT and other data formats (not just .JSON)

Conversations are mostly text-based, so a text-type export (settings, administration, data export) would be more helpful than a .JSON file that later has to be converted to a .CSV, which is not the appropriate format for the data.

2541
A
3 years ago
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ash-brownNew Participant
asked in Admin Portal & Account Management
Distinguish Between RingCentral & Mobile Number Incoming Calls

When I get a call to my RingCentral number and it goes to the RingCentral app on my mobile phone, it looks identical to when I get a call directly to my mobile number. I would like to see both the caller ID for every call and which number is being called (my RingCentral number or my mobile number).As a comparison (although it may not be exactly the same), I have a Google Voice number and that app on my mobile phone. When I get a call to my Google Voice number, that app pops up and shows me who is calling. So, it's clear that the incoming call is going to either my mobile number or to my Google Voice number, and the caller ID is shown in both.So, my question is this: Can I set things up where I can see both the caller ID and which number the incoming call is going to, rather than all incoming RingCentral calls looking identical to incoming calls to my mobile number?Thanks in advance.

5321
A
3 years ago
P
paversNew Participant
asked in Admin Portal & Account Management
Customize Email Notifications

I opened up case #12988469 with Support and they told me to ask Developers if this could be addresses in a future upgrade of the Admin portal. We are able to somewhat customize email notifications, but want to omit RingCentral branding from the notifications to users.How do we get rid of these two sections?

3331
A
3 years ago
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lilyNew Participant
asked in Admin Portal & Account Management
Feature sugesstion - Pick up settings and members

I would like to share my idea of Pick up settings and members feature to RC support. Personally, I think it would be much better if the call will be ringing on both primary sequence and pick up groups after alert time so that we have both group to have chance of picking up the call which will reduce the wait time. Thank you!

2521
A
3 years ago
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wfoltaParticipating Frequently
asked in Admin Portal & Account Management
Multiple RingCentral websites have certificate errors (success.ringcentral.com, support.ringcentral.ca, etc)

For those of us behind a firewall that checks certificate validity, the site success.ringcentral.com has an error, which makes it inaccessible. Please fix this.I want to submit a ticket regarding an RC Yealink that's giving choppy audio under certain circumstances, and under those circumstances the RC iPhone app does not suffer the problem. I captured a PCAP on the firewall and all the stats appear to be perfect, but you can clearly hear choppy audio -- starting with the second ring -- and this only occurs with a Yealink, not the iPhone app. It also appears that RTP down is not encrypted (I can listen to it in Wireshark's RTP playback) but RTP up is encrypted (It appears empty in Wireshark's RTP playback).

80912
W
3 years ago
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casitasNew Participant
asked in Admin Portal & Account Management
My rate has doubled.

Somewhere in December or January my rate doubled. I don't know why, I am not even using the number right now due to COVID. I can't get an explanation from support and they won't issue a credit. I am being billed for a "land line" number I was never billed for before.

2463
C
3 years ago

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