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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 660 Questions
  • 1,165 Replies
660 Questions
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Michael163128032New Participant
asked in Admin Portal & Account Management
Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

19243
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2 years ago
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pcarterNew Participant
asked in Admin Portal & Account Management
Engage not interacting with IVR on Outbound Calls

When my Engage Agents reach a client's Auto Attendant (or IVR), often keys on softphone don't respond properly. Whatever they input isn't recognized or is read wrong.Either they press "0" for operator and nothing happens or "10" will be triggered.Maybe they will "Press 1 for Sales" and get reply that "45 is not an option". Call from cellphone goes thru fine.

2711
P
3 years ago
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thibodeauNew Participant
asked in Admin Portal & Account Management
Solution to international calling charges and change order confirmations?

Does anyone have a solution to the following problem: We can call in North America for free with our plan, but then we also get charged $22 every single day for "change order: one time calling credits package". Our account manager is not so responsive, but she tells me that it is because we are calling to Germany, France, etc. Either the rates are not reasonable or something is wrong, but i can't get anyone at RC to give me other options - I asked our account manager - can't we just buy a plan that has unlimited international calling? Anyhow, we are going to have to switch to zoom phone (rates are not at an unlawful level), but we will lose some features that integrate into our software system. LEt me know if anyone has also experienced this or has a solution. Thank you,

3092
BeckyH
Community Manager
3 years ago
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info-27New Participant
asked in Admin Portal & Account Management
Can't delete blocked numbers

I can't delete any blocked number.Furthermore I have a number "1" in the list somehow on the SuperAdmin extension and now no one can call any of our numbers, I called and escalated ... Still no solution 3 weeks now ... The developers said it is a "known issue" ... 15 year client and now our numbers are useless... Any ideas or suggestions / work arounds would be appreciated while we port away our numbers. Thanks.

5074
M
3 years ago
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Employee
MarkLawrence1620845021Employee
asked in Admin Portal & Account Management
Feature that will have more than 15 min waiting in a call queue

Feature that will have more than 15 min waiting in a call queue

5104
BeckyH
Community Manager
3 years ago
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generNew Participant
asked in Admin Portal & Account Management
Removing licenses

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 10 licenses were purchased originally but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 10 to maybe something like 4 or 5?

43062
G
3 years ago
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Nathan1615078064Known Participant
asked in Admin Portal & Account Management
Cannot sign in to the ideas portal today

Something has changed with the sign in process on the ideas portal and I cannot sign in any more, it just comes back with "Record not foundWe could not find the record you requested because either:The record was deletedYou don't have permission to see the recordReturn home or contact us

2934
N
3 years ago
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john-crawfordNew Participant
asked in Admin Portal & Account Management
UK's Ofcom new ruling - Will it impact UK customers?

I have just read an article in the BBC this morning mentioning that all VoIP calls that originate from outside the UK will now be blocked.Seeing as RingCentral makes use of VoIP technology I wanted to know if this will impact RingCentral customers that are based in the UK. Specifically, I'd like to know:Is something being done by RingCentral to make sure that all calls we make will continue to work as they currently do?Are there any changes that our company needs to do to ensure that we can still make calls going forward when this new update occurs?What will happen to a call if it gets redirected to a RingCentral server based outside of the UK?

4292
BeckyH
Community Manager
3 years ago
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kerry-woodsNew Participant
asked in Admin Portal & Account Management
Paying with indian bank credit card

As per new Guidelines in india merchant cannot do recurring charges on indian credit card without authenticating with one time password. So now i am to pay to Ringcentral with autdebit feature , please help......i contacted my bank also but they said merchant has to send one time password and then authenticate the charge

5973
K
3 years ago
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manjrekarsachNew Participant
asked in Admin Portal & Account Management
MS dynamic crm with RC

How can MS dynamic crm integrated with Ringcentral?Any pointer how to start with?

4512
Mary-Community_Moderator
Community Manager
3 years ago
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Teddi993080019New Participant
asked in Admin Portal & Account Management
NEED TOGGLING BETWEEN SEPARATE BUSINESS PHONE NUMBERS IN APP PLEASE!!!!

It is SUPER annoying and inconvenient that there's no option to toggle between multiple business phone numbers within the Ring Central app. It's not 'real time' if I have to log out and log back in to see what is happening with each business. This is a VERY important feature that needs added ASAP please!! :)

5132
A
3 years ago
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jgladneyNew Participant
asked in Admin Portal & Account Management
Error notifications sent to unauthorized email addresses.

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

5233
Mary-Community_Moderator
Community Manager
3 years ago
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Sandy62560220031New Participant
asked in Admin Portal & Account Management
Prevent mobile RC app user from making and receiving calls

Is there a way to block or keep user from receiving or making calls from RingCentral app on their cell phone? We have some field staff that only need RC app for messaging and video. No phone. Trying to avoid accidental calls which we will be billed for.

2211
Mary-Community_Moderator
Community Manager
3 years ago
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Employee
kimEmployee
asked in Admin Portal & Account Management
Setup Custom or Holiday Hours : Advanced Rule

Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 2 Choices: 1) Play Company Greeting: record a custom greeting about your Holiday Hours2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.   or  Below is the finished product - you will be brought back to the main screen for adding rules

690217
K
Employee
3 years ago
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shannon-simonsonNew Participant
asked in Admin Portal & Account Management
Migrating individuals vs entire account

Can someone explain to me how it makes sense to only migrate a couple of people at a time to RCV instead of an entire account? This is creating issues within our team.

1561
S
3 years ago
S
scott-4New Participant
asked in Admin Portal & Account Management
Setup auto pay?

I need help setting up auto pay

4601
Mary-Community_Moderator
Community Manager
3 years ago
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david-eisenbeiszNew Participant
asked in Admin Portal & Account Management
Can you send me an invoice via email each month?

My bookkeeper asked if I can provide her with a RingCentral bill each month so that she can keep our accounts straight. Although our account is paid automatically each month, she still wants/needs an invoice for our records. Can I get an automatic email each month that shows the current charges and what was paid or what is due? How do I set that up? Thank you.

7494
M
3 years ago
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aandersonParticipating Frequently
asked in Admin Portal & Account Management
Unable to modify call handling as Super Admin

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?

3612
C
3 years ago
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Julia799408016New Participant
asked in Admin Portal & Account Management
Call Queue After Company Hours

Our company hours are 9 - 5. We have three call queues, two of them are also set to 9 - 5. We have one queue we would like to have set to 8 - 5. Only 1 person would be answering calls at this time. We have her hours set to 8 - 3, all other members of the queue have their individual hours set to 9 - 5. Can our 8 AM start person receive calls from the queue if the company hours are set at 9 - 5?

13523
Joe Cache
3 years ago
A
Employee
anthonyjabalEmployee
asked in Admin Portal & Account Management
Can we have the direct line set to have a number of rings first before it reach the user greeting and/or connecting message in a user extension?

Can we have the direct line set to have a number of rings first before it reach the user greeting and/or connecting message in a user extension?

2551
Mary-Community_Moderator
Community Manager
3 years ago
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alexander-wadeNew Participant
asked in Admin Portal & Account Management
Trouble with Chrome Extension?

Is anyone else experiencing issues recently with the ringcentral google chrome extension?Starting in the last week or so we've had several users report that when they make a call the other end can not hear them. So far when they restart their device it seems to work after that, but it's seeming to happen frequently so just trying to see if anyone else has experienced the same thing.https://chrome.google.com/webstore/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb?hl=en

12531
A
3 years ago
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scolebrookeNew Participant
asked in Admin Portal & Account Management
How do I search the chat history of the whole company?

As Data Privacy and Compliance Officer I need to see whether anyone's personal details have been transmitted or received by any staff member over RC chat/Glip. How do I do this?

10683
Mary-Community_Moderator
Community Manager
3 years ago
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panzilotti2New Participant
asked in Admin Portal & Account Management
Incoming Fax Setting

We have one main fax line for everyone. We would like to have the faxes printed to our main lobby printer. We don't just have one person collecting all the faxes ( whether it be by email or fax).RC only has the option to connecting the fax to a particular user, and then the settings can only be changed on the RC APP under the specific user not the RC website under Admin.Why can't an Admin change the settings to incoming fax on the website, and the settings can only be on the APP of the user?

14191
Mary-Community_Moderator
Community Manager
3 years ago
S
shankarjaydevaNew Participant
asked in Admin Portal & Account Management
select extension user and log them out of app

Is there any option for Admin to log out their extension users from their logged in app. Example: if there are 3 extension users logged into their RC apps mobile or desktop, Admin wants one of the user to log out from all the app he or she is logged in, how can admin do that for the user?Can it be done from Admin portal?

5181
A
3 years ago
A
andy-2New Participant
asked in Admin Portal & Account Management
How to park a call using desk phone

Hi, I'm new to Ring Central and have a simple question hope someone can help.Basically, I'd like to find out how can I park a call and then transfer to the recipient using Polycom desk phone. For example, if I pick up a incoming call for my colleague and I need to park the call to a location and then inform my colleague (via intercom I guess) the park location for him/she to pick up the call. What do I need to setup to perform the above? Thanks in advance.

6031
A
3 years ago

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