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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 673 Questions
  • 1,200 Replies
673 Questions
B
bobhowardexternalNew Participant
asked in Admin Portal & Account Management
Need "License Type" field included in the "Download User List" csv download.

License Type is shown in portal under "Users", but not included in the "Download User List" on same screen.

2851
Mary-Community_Moderator
Community Manager
2 years ago
S
smillerNew Participant
asked in Admin Portal & Account Management
I cannot change my status to available in desktop app or the mobile app. On the web it shows active though. Any ideas?

I cannot change my status to available in desktop app or the mobile app. On the web it shows active though. Any ideas?

11301
Mary-Community_Moderator
Community Manager
2 years ago
D
David335384040New Participant
asked in Admin Portal & Account Management
Why is Safari Support Still So Bad?

I'm super-admin for 50 Mac users.Safari is our default browser and works great for just about everything EXCEPT RingCentral.For example...• Doing simple admin tasks, or searching tech library I get endless spinning gears.• Simply using google to search for 'RingCentral Support' then click on result I get '"Bad RequestYour browser sent a request that this server could not understand.Size of a request header field exceeds server limit."Users need to know to cut over to Chrome for a better experience when using RingCentral. It is a support nightmare.Any advice on getting Safari to work consistently?Thanks,ft.

3741
Mary-Community_Moderator
Community Manager
2 years ago
Z
zgoforthNew Participant
asked in Admin Portal & Account Management
BLF Not Populating with Contacts

Hello,The phone in question is the YeaLink T46S. Before I learned about the BLF fields, I populated contacts to 7 of the 10 buttons as a "Custom Key". Then when I learned about the Busy Lamp Fields under "presence", I set all 10 on my dekstop application, then my phone restarted and only the last three fields populated (the ones I had not previously set as a custom key).I cannot figure out how or why, but the original 7 will not populate.

10262
Mary-Community_Moderator
Community Manager
2 years ago
T
terryngNew Participant
asked in Admin Portal & Account Management
Call Queue Management

Hi All,I have checked on some posts here mentioned about the call queue management could change the user status for "Accept call queue", but seems like that's a beta version.Does anyone know if this function has been enabled in AU or only for some regional?https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

4050
Mary-Community_Moderator
Community Manager
2 years ago
A
akshataphaldesaiNew Participant
asked in Admin Portal & Account Management
Can we use same phone number in softphone installed in 2 different devices?

We have 2 pc and single RC phone number, is it possible to receive calls on both the pc at once if we logon to softphones on both devices with same phone numbers?Is there any setting required for the same as currently we are receiving calls only in one device

3770
Mary-Community_Moderator
Community Manager
2 years ago
B
bsuarezInspiring
asked in Admin Portal & Account Management
Specific number is receiving calls from an unassigned number instead of our main line.

Greetings,My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

4651
Mary-Community_Moderator
Community Manager
2 years ago
N
nlanciottiihmNew Participant
asked in Admin Portal & Account Management
feature request

print incoming faxes automatically to printer

4853
S
2 years ago
P
pamelabredenkampNew Participant
asked in Admin Portal & Account Management
Is there a way to set a timer for DND auto Shutoff?

Is there a way to have an extension automatically be "available" at a specific time? Like, is there a timer that can be set so an extension will automatically go from DND to Available?

3361
Mary-Community_Moderator
Community Manager
2 years ago
E
esooyNew Participant
asked in Admin Portal & Account Management
Giving people time to enter extension number

We have an 800 number that is our main number. In the IVR settings I have that number going directly to an extension. The greeting, if not answered, is the extension's voicemail greeting, not the company greeting.When the voicemail greeting starts, it says "We can't take your call right now, but if you know your party's extension please enter it now followed by the pound sign, otherwise, wait for the beep to leave us a message." The reason it goes directly to the extension is because we want the main messages to be left on that extension if the caller doesn't know any other one. The problem is that the caller must enter the alternate extension FAST or it beeps to leave a message, then they can't enter the extension. Should the IVR be set to the company greeting? Otherwise what suggestions might someone have out there?

5140
E
2 years ago
P
Patrick1940205021New Participant
asked in Admin Portal & Account Management
Maxx Logging user out at random times

I have one user that keeps on getting logged off of Maxx agent at random times during the day. I have check time out settings. She has said she gets logged off during a call and when she is not on a call.

2181
Mary-Community_Moderator
Community Manager
3 years ago
K
Employee
kevinlooEmployee
posted in Admin Portal & Account Management
Recommended MVP training plan

Are you wondering how to best use the MVP self-service training options available in RingCentral University (RCU)? We have created a resource to help you use our MVP self-service program while getting started using MVP. The Recommended MVP training plan can be found on the Training Dashboard under Additional Resources. Let us know how you are using our self-service program and how we can help you.

2670
K
Employee
3 years ago
M
Michael163128032New Participant
asked in Admin Portal & Account Management
Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

19460
M
3 years ago
P
pcarterNew Participant
asked in Admin Portal & Account Management
Engage not interacting with IVR on Outbound Calls

When my Engage Agents reach a client's Auto Attendant (or IVR), often keys on softphone don't respond properly. Whatever they input isn't recognized or is read wrong.Either they press "0" for operator and nothing happens or "10" will be triggered.Maybe they will "Press 1 for Sales" and get reply that "45 is not an option". Call from cellphone goes thru fine.

2721
P
3 years ago
T
thibodeauNew Participant
asked in Admin Portal & Account Management
Solution to international calling charges and change order confirmations?

Does anyone have a solution to the following problem: We can call in North America for free with our plan, but then we also get charged $22 every single day for "change order: one time calling credits package". Our account manager is not so responsive, but she tells me that it is because we are calling to Germany, France, etc. Either the rates are not reasonable or something is wrong, but i can't get anyone at RC to give me other options - I asked our account manager - can't we just buy a plan that has unlimited international calling? Anyhow, we are going to have to switch to zoom phone (rates are not at an unlawful level), but we will lose some features that integrate into our software system. LEt me know if anyone has also experienced this or has a solution. Thank you,

3100
BeckyH
Community Manager
3 years ago
I
info-27New Participant
asked in Admin Portal & Account Management
Can't delete blocked numbers

I can't delete any blocked number.Furthermore I have a number "1" in the list somehow on the SuperAdmin extension and now no one can call any of our numbers, I called and escalated ... Still no solution 3 weeks now ... The developers said it is a "known issue" ... 15 year client and now our numbers are useless... Any ideas or suggestions / work arounds would be appreciated while we port away our numbers. Thanks.

5070
M
3 years ago
M
Employee
MarkLawrence1620845021Employee
asked in Admin Portal & Account Management
Feature that will have more than 15 min waiting in a call queue

Feature that will have more than 15 min waiting in a call queue

5124
BeckyH
Community Manager
3 years ago
G
generNew Participant
asked in Admin Portal & Account Management
Removing licenses

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 10 licenses were purchased originally but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 10 to maybe something like 4 or 5?

43520
G
3 years ago
N
Nathan1615078064Known Participant
asked in Admin Portal & Account Management
Cannot sign in to the ideas portal today

Something has changed with the sign in process on the ideas portal and I cannot sign in any more, it just comes back with "Record not foundWe could not find the record you requested because either:The record was deletedYou don't have permission to see the recordReturn home or contact us

2930
N
3 years ago
J
john-crawfordNew Participant
asked in Admin Portal & Account Management
UK's Ofcom new ruling - Will it impact UK customers?

I have just read an article in the BBC this morning mentioning that all VoIP calls that originate from outside the UK will now be blocked.Seeing as RingCentral makes use of VoIP technology I wanted to know if this will impact RingCentral customers that are based in the UK. Specifically, I'd like to know:Is something being done by RingCentral to make sure that all calls we make will continue to work as they currently do?Are there any changes that our company needs to do to ensure that we can still make calls going forward when this new update occurs?What will happen to a call if it gets redirected to a RingCentral server based outside of the UK?

4292
BeckyH
Community Manager
3 years ago
K
kerry-woodsNew Participant
asked in Admin Portal & Account Management
Paying with indian bank credit card

As per new Guidelines in india merchant cannot do recurring charges on indian credit card without authenticating with one time password. So now i am to pay to Ringcentral with autdebit feature , please help......i contacted my bank also but they said merchant has to send one time password and then authenticate the charge

5970
K
3 years ago
M
manjrekarsachNew Participant
asked in Admin Portal & Account Management
MS dynamic crm with RC

How can MS dynamic crm integrated with Ringcentral?Any pointer how to start with?

4512
Mary-Community_Moderator
Community Manager
3 years ago
T
Teddi993080019New Participant
asked in Admin Portal & Account Management
NEED TOGGLING BETWEEN SEPARATE BUSINESS PHONE NUMBERS IN APP PLEASE!!!!

It is SUPER annoying and inconvenient that there's no option to toggle between multiple business phone numbers within the Ring Central app. It's not 'real time' if I have to log out and log back in to see what is happening with each business. This is a VERY important feature that needs added ASAP please!! :)

5132
A
3 years ago
J
jgladneyNew Participant
asked in Admin Portal & Account Management
Error notifications sent to unauthorized email addresses.

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

5230
Mary-Community_Moderator
Community Manager
3 years ago
S
Sandy62560220031New Participant
asked in Admin Portal & Account Management
Prevent mobile RC app user from making and receiving calls

Is there a way to block or keep user from receiving or making calls from RingCentral app on their cell phone? We have some field staff that only need RC app for messaging and video. No phone. Trying to avoid accidental calls which we will be billed for.

2210
Mary-Community_Moderator
Community Manager
3 years ago

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