Admin Portal & Account Management

My company currently has 3 different installation versions of the RingCentral App.   Some users installed the software in the early stages of our testing via downloading and running the .EXE file.  Then we deployed to most of our users via the NON-AUTO UPDATE MSI file.   Recently, RingCentral came out with an Auto-Update version of the MSI so we tried that on a few IT folks.   Problem is that when RingCentral releases a new version, all the users at each site check in and download the software at the same time despite the majority being on the NON-AUTO Update version.This results in a massive spike on our Internet lines causing horrible call quality as well as affecting other Internet items.  I assumed the whole purpose of the NON-AUTO UPDATE version was for IT to be able to control the version, download it only ONCE and deploy it on our teams.Is this happening to anyone else as we can’t have this occuring every time RingCentral releases another version.

If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?

Just got a new cisco 8861 phone.  I have a direct internet connection.  It is asking for an activation code and there is none.  Please let me know the work around. 

I’m trying to access call recordings older than 90-days (we pay for 1 year of storage).  Apparently, they are available in cloud storage via the admin console.  However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account. 

Can you confirm whether external guests added to a RingCentral team chat can initiate direct conversations with other employees within the organization, If yes, is there any communication restrictions or permissions that we can apply to external users within the RC platform for stopping this?

I opened a case on 3/20 and there is no indication it has been seen. The case has a New status and there are no replies from RC support.Will a mod please help me? I can msg my case number or whatever else you need.Thank you.

We are an existing user of RingCentral and seem to have outgrown the system in it’s current set up.  I have spent over 4 hours on the phone with technicians and am not making much headway.  I need  more advanced support that can explore options.  I believe what we are trying to accomplish is fairly straightforward and not uncommon but can’t seem to move the ball forward.  Any suggestions on contacts would be greatly appreciated. 

The time on the phones is an hour ahead and it is not changing? 

i have a couple of questions about international calling, 1 how would i turn it on, and only enable it for certain people, and two we do not have international calling credits with our current plan, do we need to have the credit bundle purchased to make international calls?

We have been having issues for about 2-3 weeks already.  We’re not sure if it was even longer.Incoming/outgoing fax not being received.  Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.TERRIBLE SERVICE FROM RINGCENTRAL.  Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.  With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider.   RINGCENTRAL needs to go to TELUS directly to solve this.   I’ve coordinated with support, have a support ticket and still no response.  Looking at other options for a Fax and phone service that is reliable as the service has been going downhill over the past year.

TCR Registration is taking a long time to be approved. Is there a way to speed it up or get in touch with someone for help? There is no option for help on the website. I wished I was informed of needing to sign up for TCR when signing up with ring central. 

We originally imported all our users via SCIM about 12 months ago.Is there a way to update the user information showing in RingCentral (ie Job Title)?If not, can we switch the integration off and gain the ability to edit the user information.*note* we have approx 1400 users 

We have set up our SCIM link to Entra ID and we can provision users. The issue is that when users are being provisioned, their name on RC is not correct.DisplayName (Entra ID) - Test Username.giveName (RC) - Test User UserI cannot see why the DisplayName is being pulled through as having an additional surname. The displayName in Entra is ‘Test User’The attribute for name.giveName is set by the attributes in the Azure app. Has anyone else had this issue?

Anyone able to load https://www.sms-campaigns.com/?

Recent penetration testing showed several of our rental phones using a weak TLS v1.2 Anonymous cipher and key exchange. So, I was thinking a update should assist. That did not report after it went through all the motions/screens to accept and process, only to revert back. I believe since managed devices Ring Central would be automatically updating, pushing, etc. So, any suggestions. No firewall blocking as I checked, just perhaps something not configured correctly? Yes, I’m walking into this setup as new home and seems there is house cleaning to do.  Anyone know best method to reach support? I have emailed. 

Recent penetration testing showed several of our rental phones using a weak TLS v1.2 Anonymous cipher and key exchange. So, I was thinking a update should assist. That did not report after it went through all the motions/screens to accept and process, only to revert back. I believe since managed devices Ring Central would be automatically updating, pushing, etc. So, any suggestions. No firewall blocking as I checked, just perhaps something not configured correctly? Yes, I’m walking into this setup as new home and seems there is house cleaning to do.  Anyone know best method to reach support? I have emailed. 

Description: We recently conducted a pentest with our network and the following items showed up as vulnerabilities on polycom devices. Please let us know how Ringcentral is addressing the vulnerabilities below:Devices: Polycom VVX 450, Polycom ATA W60P JQuery 1.2 < 3.5.0 Multiple XSS -The remote web server is affected by multiple cross site scripting vulnerability.SSL Version 2 and 3 Protocol Detection - The remote service encrypts traffic using a protocol with known weaknesses.TLS Version 1.0 Protocol Detection-The remote service encrypts traffic using an older version of TLS.SSL Medium Strength Cipher Suites Supported (SWEET32)-The remote service supports the use of medium strength SSL ciphers.SSL Weak Cipher Suites Supported-The remote service supports the use of weak SSL ciphers.SSL RC4 Cipher Suites Supported (Bar Mitzvah)-The remote service supports the use of the RC4 cipher.IP Forwarding Enabled Polycom ATA has IP forwarding enabled.

My client had a billing issue and explained he had tried to contact sales and support several times, only to be placed on infinite hold. When he did get an agent, was told there are 86 calls in the billing queue.  The rep offered to leave a message for call back, and no one returned the call twice.  I was on the line for 30 minutes with an agent who could not help and offered to transfer me to the billing queue, assuring I would not lose the place in queue.  Waited another 10 minutes with silence, call still connected but no one ever returned.  Since this has been ongoing for several weeks we are aware of, is this the proverbal writing on the wall that RingCentral  “used to be” the best for customer support?  I have been on hold for billing department now for 1.5 HOURS!

I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn’t. Can someone point me to how to accomplish this. 

I need assistance in getting in contact with my account manager or someone that’ll respond.Over the last year, I’ve been in contact with an assigned account manager, on numerous occasions communication between my team, and myself has broken down completely - we’ve been left in the dark for weeks on multiple occasions. I can highlight one occasion of being provided with numbers that are completely unusable for us  This is a recurring theme with RingCentral and is proving to be very disappointing.

I can’t seem to upload my customers PDF bill. I can upload a bill for a different customer, which is obviously not right. The loading wheel just keeps spinning and will not allow me to move forward and choose a date for port. Why, if both bills are a PDF can I not upload the correct one? I never get an error message it just continues to load. 

Outside of receiving emails regarding maintenance that keeps getting pushed out, is there a “single source of truth” where we can look at daily to see what is scheduled?  Keeping up with multiple emails, with same subject, is not doing it.  Thanks!

How can I set my office hours to be reflected in my presence automatically for days/times that I am actually available so I dont have to do it manually. Cant I just set my work hours so my team knows when I am in or out?

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?

Hi there,I am trying to change my Main Company Number to a number I had ported in. The number is in our number inventory, but when I go to change the main company number, the number isn’t showing up in the inventory. I’ve attached screenshots here.Basically, I just want the number we had ported in from NumberBarn to be our main number. It’s 844 LIL LOAF. :)Any help would be appreciated!Rian