Admin Portal & Account Management

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally? 

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

Trying to login on a new computer but getting this message. “This redirect failed because URL blocked. Please contact our support.”

Our office closes from 12-1pm and we have a high volume of calls that come in during this time.  The problem with this hour not being identified by RC as afterhours is that it impacts the business analytics reports and individual staff performance reports.  What is a good practice or how to set up this one hour as afterhours, so all the missed inbound calls do not get counted as missed calls? Thanks!

Hello team,I having issues try to create a case this past week. I keep getting this error message on multiple browsers.Your chat bot is not helping me with getting in contact with anyone. I’ve been on hold with support phone line for 30 minutes and have not been able to reach someone.

Our system has not been right from Day 1. Looking for someone that knows what they are doing.

Hello everyone, I manage a Unify Office console whose support was initially provided by ATOS Unify. A few days ago, I was informed via email that the pending tickets on the ATOS support email have been closed, and those same tickets have been opened on the RingCentral ticket portal because from that moment on, support would be managed directly by them. However, when I access https://support.ringcentral.com/case.html, I cannot find any tickets except for old ones dated 2022/2023. If I try to create 'a new case' after confirming the contact information (already set) and filling in the required fields 'product', 'category', 'subject', and 'description', it is not possible to click Next; pressing it does nothing.I tried to contact the Italian support number (in English) but after 20 minutes of hold music, I hung up the call. I am not particularly satisfied with the support service.Has anyone had the same problem?

I work for corporate with 3 companies, they’re looking for a way to divide up the invoicing per company so that the invoicing is paid per company and not to one central corporate bank account. Is there any way to do this in RingCentral? Or does anyone have a better idea I could use to implement what is being asked? Much appreciated for help provided!

Hi. In the USER ADMIN section of the portal, I can select a list of users with extensions, for example, and click 'download' to get an excel record. There does not seem to be a similar 'download' option within the PHONES / USER PHONES section.Is that a limitation of the system or something to do with my level of access?I am trying to perform some analysis and could really do with a download option.

Hi team,  I have been unable to submit a support case for about a month now, as I keep getting the error message “Sorry an error occurred while submitting your case” every time I try to submit one.  I have cleared my browser’s cache, used incognito, tried other device but issue persists.  Regards,Ryan 

TCR registration stuck in "review in progess" since 25 Jul 2024Have raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens. Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved.   Called - say would update, no update for almost 2 weeks. Raise Chats  - 3-4 times, also no updates, not even email to say somethingcase portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever.  ???? should i delete my submisisons and resubmit?  

Is there a way to create a log in for a receptionist, who will answer Main Number only, without having to add a new number?We are just wanting to allow them the capability to answer the main calls, but not have access to our extension or chat. Anyone has any insight into how we can manage this, without adding a number for them?

I use it as a “land line” of sorts and don't need 2 extensions for offices beside each other. I just want both office phones to ring if someone calls the toll free number.  the only reason I want a voip style phone is to track who calls the office and to forward call to my cell if im not at the office. 

I bought a Cisco Cp-8841 PCC SIP phone. After connecting ethernet cable and Powering on, phone goes through initialization and then asks for an Activation Code - where do I get this code?

Kind of ironic that I can’t ask the question in a support case, so I thought I would ask the Community.

I have 2 offices and I used to be able to make and accept calls on my desktop using the RingCentral app.  I no longer have a phone icon in either app.  There has to be an easy answer but I can not get support from Spectrum Business!  Any help is appreciated!!

Hi there, does anyone know if you can switch off the RC message informing the caller that the call will be recorded? In our own message we inform our callers that the call is being recorded.

When I try to submit a case, on the last step a pop-up with the following error message appears: This error appear both in Firefox and Chromium. I do not know if it is relevant, but the developer console shows a form submission error. The first is in Firefox, the second in Chromium: 

I have been trying to submit a case for a few days now, I can get as far as the “How can we help?” screen but upon clicking “Next” nothing happens.

I am looking for a way to configure SSO without it getting forced down to all users. We want to configure and enable it, and then hand pick a test group to roll out to before we blanket the entire organization.I am looking for the settings to allow us to control per user, as well as then the best way to switch to the whole organization and enforce it once done testing.Thanks!

Our main phone number has disappeared from our staff’s apps when phoning clients.It is not even an option on some mobiles. 

Hi all,We are having an issue with three of twelve phones where the user extensions are not showing up on the actual desk phone but are previewing fine in admin view. We have reset all three phones and nothing has changed. Can someone provide a solution. Thanks. 

When I activated our company account, I was assigned a toll free number from RingCentral.  I need to port over our current local number to our account and I want to replace the toll free number provided by RingCentral with the ported number, but I have no option to select that toll free number in the “Assign to” dropdown in the number porting menu.  Will I have to submit a support ticket and wait for a response?  I have tried calling support but after 30 mins in the call que, I hung up.

My question - How on earth do we get anyone to provide an update of value? We’re told to wait 5-20 business days. It’s now 23 business days since I submitted my SECOND (the first registration ‘disappeared’) number pool registration and still sat here waiting with no more information provided. The case was already escalated and I re-contacted two days ago and was told I would receive an update by email the next day - didn’t happen. No one responds to any emails on the email chains and people on the phone just fob us off. So what now? 

Hello. I am hoping to view Billing History via the RingCentral admin portal. However, there is no tab titled “Billing” when I log in here. My user should be the only admin user attached to this account - I am wondering if there are incorrect roles setup. Thanks!