Ask The Community

Hello!I need some help. I've tried registering with TCR several times, but I always get denied. I’ve added all the requested information, but I keep encountering issues. Now they’re saying the problem is with the opt-in on the website, but it’s there under the "Contact Us" section. I’m not sure what else to do. I’ll send a screenshot of the situation...Please help me. Email: shinyviewcleaning@gmail.com Name: Priscila Salviano   

Is there a way to setup a webhook for faxes that do not get delivered? 

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

I currently receive a copy of an incoming text from my client to my email. However, I don’t get a copy of my reply or ongoing conversation sent to my email.  This would be a great feature to add to archive conversations for compliance purposes and record-keeping purposes. 

Total AV on my PC flagged RC with PUA/IStartSurf and suggested I quarantine. Any thoughts?

I am attempting to establish a connection to the API using JWT through a HTTP request within Power Automate. However, I am running into a consistent 502 Bad Gateway error. My colleague is able to reach the API and get a response by connecting through Python, but we cannot get a response when using the same connection parameters. Is there anyone that is familiar with getting the authentication process through Power Automate that can offer some guidance on what we are doing incorrectly here?  

We rely on Google local service ads and ever since RC turned on, every single one has not rung through, not shown as missed, not left a message, nothing./ Like it didn’t effing happen. The only reason we even know we missed a call is because Google sends an email telling us so. This is a HUGE deal breaker if LSA simply aren’t supported or something. And definitely something that should have been disclosed during the initial sales call since we told RC that’s exactly what we wanted the service for.Anyway, any one else deal with this?

Hi! We have just acquired RingCentral through the Vodafone UC subscription, and we would like to automatically create new users in RingCentral using Entra ID. The users currently do not exist in RingCentral. Additionally, we would like to pass attributes such as extension numbers, as well as the area code and the actual phone number, through Entra ID.We have already set up SCIM via the Enterprise App according to the documentation.I have seen that it's possible to create an extension with a softphone, which I have done, and provisioning via the Entra Enterprise App worked on-demand. However, my goal is to avoid manually creating extensions beforehand and then having to reassign phone numbers or extensions afterward.What is the best approach to fully automate this process?Thanks! 

incoming calls for all phones is forwarding to voicemail without ringing. service status doesn’t show anything down.

RingCentral has anything formal that shows or documents the failover process if one of the nodes goes down? 

I have continuously gotten denied, paid multiple fees due to the denials and now I’m being prompted that:Opt-Out language missing from sample messages Compliant privacy policy is required on website.What does this even mean? there is no guidance on this on RingCentral’s website. This is dumb - If you’re denied - you shouldn’t get charged time and time again to re-submit. 

This question may be a little ambiguous, but for call centers leveraging RingEx(pro) as the telephony mechanism. Where can additional metadata be pulled in from? Is this something that can be stored/entered in while a call is going on in ringcentral itself or this information is always stored in CRM and can only be leveraged using the CRM API’s.For Example:If a call center is using ringcentral with salesforce as the CRM. Will salesforce API be responsible for providing additional metadata associated with a call?

Hi everyone,I'm trying to configure my RingCentral setup to route calls and text messages to specific operators, but I'm a bit stuck on how to get it working exactly the way I want.Here's the situation:I have a main company phone number (number1) and an operator1 phone number (number2) I would like operator1 to ONLY receive the text messages and voice calls to number2 (their direct line) I would like operator2 to receive BOTH SMS and Voice calls for both number1 (the main company line) and number2 (their own line)Essentially, operator1 should only handle their own direct communication, while operator2 needs to be able to field everything coming in to both lines.Is this possible to configure within RingCentral?I've been brainstorming a few ideas, but I'm not sure if they're the best or even feasible:Create a new RingCentral account (account2) and have operator2 log in to both account1 and account2. This seems a bit messy, and I'm not sure how call routing would work in this scenario. Us

Textel dialer lists, has anyone configured their textel integration so that if a recipient responds to a message with “Y” it will route to a certain queue? 

How do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is working on dialing outbound, there is no notification / pop-up / sound that they have an inbound call

Greetings, New client in Eval of Ring Central Currently a DialPad user  We enabled our service yesterday, and we are able to process calls by way of Wifi, however we have tested Helium Mobile (T-Mobile) and US Mobile (T-Mobile / Sprint Blend) both of which drop the Ring Central outbound call request instantly. DialPad has worked for us for years, we have a ticket in, is this something others have seen by way of a New Client On-Boarding?Best, Dave

I have several desk phones that were assigned limited extensions that are no longer needed. My end goal is to use the phones as spares and move the telephone numbers into inventory. The extension is no longer needed and would like to delete it. I can't seem to find any documentation to accomplish this. Any help would be appreciated.Thank you

Hi all,Just querying if I can get Trend graphs to display in intervals less than hour?  (ie per 10 or 15 mins).Reason for request.  We had our “Giving (Donation) Day” recently and would like to see if calls spiked to the appropriate queue when we had recognition of the event or specific interviews on radio.I have a report that gives the calls broken down for the hour, but would just like that in smaller interval.  I have also download call logs but cannot work out an effective way of grouping calls (limited excel capabilities).Cheers, Stephen

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great.  Then when I enable it and try the exact same steps no auto-reply happens.  I don’t know where else to look or what else to try.. PLEASE HELP!  The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

I have read what’s in the forum about this. First about making sure you added the URL in the panel, and second making sure you are using the correct ClientID, but I double-checked both.This is the URL I’m generating:https://platform.ringcentral.com/restapi/oauth/authorize?response_type=code&redirect_uri=https%3A%2F%2Fgo.appointmentcore.com%2Fapi%2Fv2%2Foauth-callback%2Fringcentral&client_id=7FrbxOLh2MKfkFQGzYiwFr&state=ZWQyMDNhY2M4Zjc4YjI0YjE3NzhiNGZmYmQ5ZTNkMWV8Mjg0MTd8bXktaW50ZWdyYXRpb25zLXBhZ2U%3DYou can see the redirect URL is set up: What am I overseeing?

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

Hi.I am working on an internal tool for my company to be able to onboard employees into ringcentral. I am able to create the users, but now I want to be able to assign them a number from the number inventory. I am able to successfully make the calls to reassign numbers but was wondering if there was a way to access the phone numbers in the inventory via the API? I want grab this data to be able to parse for specific area codes and then use the ids in the call to reassign numbers.All I see in the documentation is a way to get the phone numbers attached to an extension. Is the number inventory an extension as well? If so where can i find its ID?Thanks,Hoon

is this possible?  seems like many poly phones allow this.  poly doesn’t seem to allow a way to batch import contacts so instead you must manually enter one by one, but they said to talk to RC because it should be possible for them to be imported from the directory in RC.  but...RC has said that it’s not possible because it’s a conference room speakerphone and therefore has no need to have contacts.  (news to me and counter to the fact that the second button on the home screen is for Contacts).